We bought a new 2026 HRV at Imperial Valley Honda, and it unfortunately turned out to be defective straight out of the dealership. We had it for 2 days, and it had multiple oil leaks from both the transmission and engine. So it goes with the back luck of the draw, we were told. After these issues were disregarded by the original salesman, what became even more unacceptable was the general sales manager's response. Miguel Salas entirely failed in his role. He first treated us with a veneer of understanding, before turning to being openly sardonic and dismissive once we made it clear how much we did not trust the safety of the defective car. He could not care less about the issues that arose with a brand new vehicle that was bought not 48 hours prior under his leadership. As we went back and forth for weeks attempting to find a fair resolution, his demeanor and behavior further deteriorated to being rude and vindictive. It's unclear how he has made it this far when he has no courtesy or respect towards clients in a conflict resolution setting. The only redeeming treatment we received was from Bryan Lopez in the service department. Any good the dealership could have claimed prior, is gone with Bryan's departure. We can only advise you to go elsewhere if you are expecting even a grain of professional decency during a transaction as significant as purchasing your next vehicle. Even with such limited options in the Valley, you deserve better than what you will receive here. read more

I had a very uncomfortable and unprofessional experience here. A salesman named Abraham made inappropriate comments and crossed professional boundaries during our interaction. At one point, he asked to take a photo of my bank account showing my payoff amount using his personal phone, which immediately raised serious privacy concerns. When it became clear that no deal would be made, I asked him to delete the photo. He claimed he already had but refused to show me proof. Because of this, I had to involve his manager to ensure the photo was actually deleted. Once negotiations officially ended, Abraham's demeanor changed completely and became even more unprofessional. The entire experience felt invasive, disrespectful, and concerning from a customer privacy standpoint. Based on this experience, I do not recommend this place. For a better experience just make the drive to San Diego. read more

I would like to update my review on Imperial Valley Honda. I was contacted by their representative wjo cleared up the misunderstanding. I would like to give a special recognition to Mr. Angel Nevallez, Sales & Leasing Consultant, who went above & beyond to help with my lease & it happen that day, driving 4 hours to deliver my car that same day. Also, Mr. Bryan Vasquez, Financial Advisor, who stayed in the late hours of Saturday night to finish the transaction. I'm very grateful for their attention, assistance, & professionalism. Thank you for everything & Will recommend them to my family and friends. 5 star service read more

They tried to sell us a used Ford Econoline that doesn't exist. They claimed that they were servicing the non-existing van which is why we couldn't see it. But their website is a bait and switch with the same car that was posted in Ford and Honda San Diego websites as well and that car is not available in El Centro. Then they lied that the van could not be fixed that they wanted to offer us a much more expensive one. read more

Terrible customer service, don't know how they're still in business. I had made a deal to trade my lease & had signed papers (bill of sale, disclosure & confidentiality papers, etc.). I was told a week ago that my car would arrive no latee that weekend. I had to call the sales person (won't say any names because who cares) & person assures me that car would arrive no later on Sunday afternoon. Nothing happened on the weekend and I called the dealer & left multiple messages that went unanswered. I told them I needed to know the status of this deal because the payment for my current lease was due to no avail. Nobody got back to me, not the sales person or the dealer. Terrible customer service, if this is the way they conduct business then these people don't even deserve the star I posted! #Clowns read more

I had been looking for a vehicle I could tow behind my motorhome on a dolly. I had been looking at another make that I was impressed with but their model could not be transported on a dolly. I had purchased Hondas many years ago and had good experiences with them. I started looking at the CR V and it had the features I was looking for. I saw a 2021 that I was interested in seeing. I contacted IV Honda to set an appointment to see it. I was met by Matthew who should me the models that I was looking for. Matthew was very informative about the product. I was able to find one that suited my needs. We came to terms and Matthew said they could deliver it the next day which was great. I got the CR V EX. This car is above what I had expected. The standard equipment exceeded my expectations, great automobile. If your looking for a Honda go see Matthew. read more

I haven't had any problems here at all. Every single time I come in, Victor communicates clearly, answers his phone, my car is ready when promised and my Honda accord 2014 is in great shape. I truly appreciate good customer service and honesty. read more

Be carful buying a used car, they don't have the title of their cars, I bought a car over 2 months ago they still didn't provide the title, every time I call they say I have to contact Veronica, I called Veronica more than 7 times, and left her a voice messages, she never picks up. She never return my calls read more

I bought a Honda Ridgeline at this dealership. Everything was flawless, from ARTURO the salesman, absolutely knowledgeable to MIGUEL the sales manager. They are both great and reasonable. Great persons. I drove down from LA where I must unfortunately say, I hate LA dealerships. I would surely drive down again to get another car in the future. read more

Best Automotive service and has always taken care of our car. They fix our Honda CRV in a timely way, they are honest, friendly, and even go an extra step to let me know if there are other problems lurching. They do their best to keep our family car safe. I recommend them highly! Alex Chavez was our Service Advisor. read more

Imperial Valley Honda - Honda Service Entrance - Car Dealers Near Me - El Centro, California

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I'm happy with my Honda but not with the dealership they made promises and did not kept there word. I closed the purchase and still left my car there 2 days so they can have it ready for Delivery.when I went to pick up my car my car was still not washed or detailed for delivery . They parked it after I left and it stayed there all Weekend parked. Salesman apologized and said I will call you with an appointment for you to bring in the car for a full detail it's been 2 months and still no call. Promises promises beware. read more

Was in town shopping for a Corolla with my girlfriend at United Toyota up the street. Didn't find anything there and happened to see a used one on this dealers website so we decided to drive over just to check it out since it was listed. We arrived and were immediately greeted by Alberto I believe. He quickly asked if we needed help with anything so I let him know I saw a Corolla on their site and that I was interested in checking it out. He immediately asked and assumed that it if it was for my girlfriend, to which I said no, it was for me. His response, "oh really? That's a little feminine no?". What a weird thing to say to someone who is trying to give you business. Brushed it aside and continued with the interaction. He went to go check the stock number and it turns out, it was at another store in Chile vista. No worries, I took a quick peek on the site so that was my bad. He immediately said "that's okay though, we can start the process anyway" as if the sale was made and I didn't need to see the car. Let him know that I wasn't interested in doing that, it's a big purchase, of course I'm not just going to buy a car because I walked into a dealer looking to see it in person. He understood but then immediately got back to the unnecessary commenting about the car being feminine apparently to him and trying to sway me to buy a Honda civic because that's more of a man's car and "a Corolla is for someone like her" while pointing at my girlfriend like she can't see or hear him. At this point, I let him know I wasn't interested in it anymore and that I have plenty other dealerships to look at. I did not want to do business with someone like him. Entitled, cocky, and insensitive. Terrible sales tactics. I wonder if he treats everyone that walks in like that. Not sure how he sells anything like that. If that's the case, maybe I should join sales! Mind you all this happened within 5 minutes. Definitely do not plan on coming back here. I hope he is taught how to deal with clients for future sake because he comes off sexist and homophobic 2-3 sentences into an interaction! read more

Bad attitude, bad service! I strongly don't recommend Alejandro from Service. He said I had extended warranty and then on the day of my car appt. he said I had to pay for the diagnostic with an attitude that I was wrong the whole time. I knew I should taken my car to DCH Honda of Mission Valley, its worth the drive and gas. I promise I will never go back there! read more

Ok I take my car in for a recall. They we nice and polite and actually finished when they said. Now my issue is that when I get my car back the radio and climate control system are both turned off. There is absolutely no need to adjust anything in my vehicle. My volume on my radio was at 5 so it's not like I was blasting music. My climate control system is never turned off and always set to auto. When I turn on my climate control it sounds like the fan is making tons of noise. I went back into the service area and spoke to the guy and he tells me all we did was programmed the computer. Well technically you turned OFF my climate control system so you did more than just programmed the computer. I will never go back to another Honda Dealership in my life they are all money making rackets. read more

Top notch staff and service. I've gotten my past 2 vehicles from this dealership and have zero complaints. All staff members I have encountered are professional, efficient and friendly. They really go above and beyond to ensure the customer experience is a great one. I would recommend this dealership to anyone, and have advised my friends and family members in bigger cities that they should look here instead. read more

Overcharge Alert. I requested a complete transmission fluid flush and refill ($210 with 10 Qrts of tranny oil). What I received was a simple 3Qrt. flush and fill Picture: dirty oil on the right is what was in my transmission after service had been completed. I removed the drain plug to check. This is what came out. The Oil on the left is what it should have looked like= new oil after full flush service. Alert!!! Scams!!! read more

Imperial Valley Honda - Car Dealers Near Me - El Centro, California

Had a great experience yesterday, Terrific salesman Humbert calm and did his business professionally and respectful , then to top it off a great finance man, professional and respectful also and a great deal on the accord. read more

Horrible costumer service and blame the costumer for mistakes they do. I recommend going elsewhere and if you really want a Honda do your research on other dealerships. read more

I usually do not like to give negative reviews unless things went very bad. Nearly a year later, I learned the dealership's inaction caused me registration problems to the point that I have not been able to drive my truck for the past four months or risk it being impounded for expired tags. I received a Notice of Delinquent Registration from the DMV in October of 2020 (with late penalty fees) and I could not understand why since I never received the registration renewal and I never bothered to look at my plates (why would you?). I bought the truck in late February 2020 with the registration tags set to expire in May. I just learned that the DMV processed the sale in August of 2020. This is why I did not receive the renewal registration, the dealership did!!!! The dealership did not send paperwork immediately (they have up to 90 days) and with delays at the DMV due to covid, this made things worse. As I mentioned earlier I did not have a good purchasing experience, but it was similar to my other experiences. I had no issues with the salesperson, just the rest of the sales and finance team. They did the normal "suppress added costs verbally only to see it on the contract". The finance person started pouting when I did not want to buy the added cost!! Of course there was delay in the sales process when there should not have been. I purchased for the advertised price (there was minimal price haggling since it was a good deal on a used vehicle). All in all, go elsewhere to buy a vehicle read more

Do not buy a car here. My husband bought a used vehicle from this dealership in December 2020 and it is now June and we are still unable to get it registered due to the dealership messing up paperwork and dropping the ball time after time for months . This is my husband's only form of transportation and has had no choice but to drive the vehicle unregistered for the past nearly 7 months. The dealership is a joke and if it were up to me we would take the vehicle back and leave it on their doorstep. The amount of time and money it has cost us trying to fix this, and we still haven't even been able to register the vehicle, is absolutely ridiculous. If I could give this place 0 stars I would. A joke of a place and extremely unprofessional. read more

Absolute worst experience I've ever had with any dealership. Me and my family went in and were "approved" for a vehicle lease after running the credit of my father and myself. We discussed monthly payments/the interest rate/terms and conditions and finally after 6 hours we were given a handshake and a deal they took the vehicle back to get washed and the contacts were being "printed for us to sign" we were promised it would be another 15 minutes until we were done. I had to pay $300 to add this vehicle to my insurance policy only go be told at the very end that the deal was off and the terms were changed. I wouldn't trust anything from this dealership especially from the manager Leslie. This was the biggest waste of time and I hope anyone that reads this chooses a better dealership to buy from. read more

Rogelio, my salesman, he was amazing. Therefore, 5 stars for him only. But the finance guy Ariel, although he was quite knowledgeable; he did not have paperwork ready upon my arrival. He knew that I was coming from Las Vegas to El Centro, CA specially to pick new car, he knew that I was driving for more than 5 hours for this. That was quite disappointing, to had wait an extra 3 hours at dealership, before I would drive back again to Las Vegas for an additional 5 hours plus on the same day. So, only 3 stars for him as far as I'm concerned. read more

I definitely will not make a business with your company, the guy who assist us today was really nice and patient with us, but his manager I can recall his name, was a rude and lack of customer service, yes my credit was not good enough but you are sending me an email offer a false advertising? funny! I was not even going to purchase a car just to take mine to the service but I saw a car I liked and why not to ASK JUST ASK, I even told them that I was not in a hurry to change my car I just wanted information about a program, Sebastian told me that he provide me with the info but not that he will inquire or actually hard inquire my credit score until we didn't close the deal and it was just going be or calculate where my credit was. All of the sudden the "manager" came as me about things on my credit that actually are in dispute process and tell me that it was illegal buy a car on my name for my old grandma to use! now i got acuse of do illegal things, have a poor credit, find a co signer, deal with unprofessional rude manager who run my credit as a hard inquiry with my ask for... thats GREAT CUSTOMER SERVICE! and when ai told him that I will dispute the inquiry he said: Ok do it! Again sir I was not there to buy a car! I just was asking for prices and the program you offer! my car yes is a 2015 but with barely 60k miles. Worst manager customer service ever! falsa advertising and Illegal is when you let someone run their credit without ask or not train your team to not lie! and say that it will not be a hard inquiry. Thank you! read more

I can say this is the first time I've ever posted a five star review for a car dealership. My experience was with the Service Department (Santiago). I want to thank Imperial Valley Hyundai for making a difficult situation as painless as possible. In Early May 2021, I was driving between Arizona and California. Halfway in between, my relatively new 2020 Hyundai began making noises and screeching and losing power. I GPS'd the closest Hyundai Dealership, and took my car there. It died at the dealership as I rolled into Imperial Valley Hyundai in El Centro. I got a hotel for the night and had them look at it first thing in the AM. The dealership with Santiago as my Service Advisor, quickly diagnosed the issue, and determined the worst... the year old transmission was faulty and needed to be replaced. They gave me a loaner car (a really nice one at that!) and said they'd call in a week or so when my car's transmission was replaced. As many know, there's a major global shortage of cars and car parts due to a disruption in the supply chain, so I wasn't shocked when they called and let me know the transmission was backordered by a month (which turned into a month and a half) so I was to keep the loaner car during that time. Santiago kept me in the loop and communicated throughout the whole process. Of course it was covered under warranty, and I don't fault the dealership for the two months without my car. I'm working with Hyundai Consumer Affairs for some sort of compensation because ultimately being without my car for two months is their issue. The dealership did everything in their power to expedite the process. I have nothing but positive things to say about Imperial Valley Hyundai. Sadly I don't use them as my home dealership since I live 400 miles away, but I gladly recommend them to anyone. looking for sales\service dealership in the El Centro Area. Many thanks to Santiago and the Service and Loaner department at Imperial Valley Hyundai and Honda for a Job Well Done Managing the whole process! read more

We bought a used truck from them we're happy with it but the way they treat us afterwards soon they got their money. We went back in 2 days for small problem with the truck and we tried to talk to salesperson who sold us the truck was acting stuck up and tried to ignore us read more

Shout out to the service and repair section! I purchased my Honda from here back in 2012. For the 3-4 years I have had it serviced in Riverside just because it was always easier and faster. With the whole Covid pandemic the trips to Riverside have ceased. I called up and was encouraged to bring it in right away and they would work with me. Of course online work got in the way so I called and dropped it off last night. I already had a quote by 5:00 pm. As soon as they were really able to give it a looksie of course the cost went up, not complaining it has 100,000 miles on it. Richard worked with me and added in some coupons and such to bring the price down! I guess I will start keeping my business local again! read more

Easiest Car buying experience ever!!! No hassling, best deal! My civic lease was coming to an end and they were able to put me in a new one with even more features for almost the same payment. I didn't even have to step foot on the lot to pick the new one out, they were able to show me the options & features of the new vehicle during a FaceTime chat. Super happy! Mike the General Manager and Ernesto Ruiz my sales consultant were superb! Highly recommend giving them a chance! I live in San Diego and they were more than happy to make it convenient for me! read more

Imperial Valley Honda - 2020 Civic Ex - Car Dealers Near Me - El Centro, California

This review is specifically for the service and parts department. I had an amazing experience with this Honda. The people were extremely friendly and helped me with everything that I needed. They were very understanding and truly deserve a Helpful Honda title. I was visiting a friend in the area and my tire blew out. Unfortunately the actual wheel was left on the side of the road. I needed a new wheel, hubcap, and a few other parts. The Honda parts department, specifically Michael, was extremely helpful, informative, and patient. They helped me get my parts in a timely manner and answered any and all questions I had. They were extremely nice and kindly helped direct me to the service department for my next problem. I at first had my tires fixed elsewhere, but after getting them fixed, all the electrical went out. I could not lock my car or safely see anything on the dash. The parts department helped me talk to the service advisors as I had already been at this Honda for the past three days for various parts. They did not just instruct me to talk with service, they actually helped me along with the process. With COVID, I knew their schedule was tight, however, I was looking to go back home as soon as I could since I was in El Centro much longer than intended. The service department, specifically Richard, helped me and I was very satisfied with all of his and his crew's help. They were more than helpful and I was very satisfied with the entire process. They kept me updated on my car and was very understanding of my situation/timeline. They found the problem very quickly and helped me so much, I would give them ten stars if I could. This Honda was able to help me more than any Honda I've been to before. If I could always give them all of my Honda business, I would! Unfortunately I live hours away, so if you live in the Imperial/El Centro area, please take advantage of using this wonderful Honda parts and service department. read more

Shady business Words can't even express how much I regret going to this stupid dealership. I traded my Corolla for a new Civic. After two months of harassment from them the deal did not go through, I returned the car and they returned my Corolla to which they lost my key and lost my car mats. The manager said "were not responsible for these items" to which I said the car was in your possession and the civic was returned the way they gave it to me. Save yourself a headache and drive to San Diego or Yuma. They don't deserve a star but you can't add ZERO stars. read more

I was on my way to LA from Mexico. on highway 8 as I accelerated my car started making a noise like if I had blown a tire. I pulled over checked the car and the tires were fine. I looked under the car and the covering under the engine had come lose and was hanging down like a big scoop making that awful noise. Oh my I thought I can't drive 200 miles with this situation. It was Friday afternoon.., I asked Siri for the local Honda dealer and there was one in El Centro 15 miles from there so I took a chance. When I arrived I was greeted by an angel named Richard Salinger he was able to immediately see my problem and said he could take my car right in an get it fixed. I was delighted. It was about 110 out. He showed us in gave us cold water and told us to relax. 40 min and my car was as good as new though my car is 18 years old. He did all that for FREE out of the kindness of his heart. I gave him a hug as that is all he would take. A BIG thank you and amazing service. When I need service again that is where I'll be headed. Thank you Richard And Imperial valley Honda read more

I made an appointment to have the electrical checked out, I've owned my vehicle for 3-years and have been replacing the battery every year. As it turns out, honda uses a 51 battery in US cars, and a size 24 in canadian cars, the canadian cars have no issues. Electrical, alternator were fine. I had the tranmission & engine oil changed, Juan (Highly recommend) recommened I change the drive belt & injectors, I did so-i love my car, so it only make sense to replace items that wear & tear. I also spoke to Richard ( highly recommened) about new tires, he gave me his insight & feedback...GREATLY APPRECITATED! My interaction with both Juan/Richard was absolutely tremendous, both showed the cared about my vehicle as much as I did, and it gave me confort in that they were able to explain everything in detail and provided recommendations! I definitely recommend these two gentlemen, also, Albert was a big help & very understanding. read more

Traveling through on my way to San Diego, car starting acting up so I found this dealership and I have to say the service department for what ever reason was so rude. ok whatever bye. I found a parts store and the problem turned out to be just a fuse I don't know who was there earlier and pissed these people off but it wasn't me read more

The customer service for the service department is awful. It's hard to reach an actual person by phone. The receptionist fields calls for the service advisors who seem to just want to avoid speaking to customers. The service advisors don't listen to your concerns and propose easy workaround solutions that don't resolve the issue you're having with your vehicle. I also waited an hour for the shuttle service and ended up calling a friend for a ride to work. You're better off getting your service from a third-party mechanic than coming to the dealer. I've owned two Hondas before this one but this will definitely be my last. Especially because I don't want to deal with the local Honda service department. read more

Took me 3 hours for an oil change with an appointment. Just because everyone was in a meeting. Hard to make appointments because nobody answers the phone. Also I have the lifetime oil change sticker on my car and they no longer honor this. read more

If i could give this place a 0 i would! Worst customer service ever coming from the Sales Manager!! Trying to negotiate i told him I couldn't do more than the amount i was telling him! This guy is very rude when he doesnt get it his way! I was on my lunch so obviously i told him if i could call him later, this guy tells me "well i am taking time out of my time to help you out"! Wow!!! Arent you getting paid for helping YOUR customers out?!?!?! Like what kind of customer service is this??? read more

Paid them 1600 to replace the AC compressor and some hoses on a 2017 Honda. (A 2017 Honda that I bought in 2017 brand new with 5 miles on the odometer. No accidents. Clean Title) Wife paid and picked it up July 25 is gone for a month, so the car just sat in Calexico. When she gets back August 26th it doesnt work again. It is Monday August 26th given an appointment for Saturday. No AC till Saturday, and it is August. Their Facebook says they are hiring a Service Manager. When we first took it in the service advisor quit, they did not bother contacting the customers that service advisor was assisting. Did not bother distributing those customers to the other service advisors, so we were without any communication for days. I called their Sales Department and they felt bad, but that is all they could really do: feel bad for us. Your sympathy does not help anyone. They finally tell us what is wrong with it, and that it would take a day. That kept getting pushed back and back. They took so long they had to give my wife a free rental. We were given all the excuses: they were super busy; the parts were not in stock. I was so angry, but I didn't bother contacting them once they returned the car. We did pay 1600 to replace the compressor on a Honda that is not even three years old and they did give us the run around for two weeks, but we had the car back, my wife got to drive around in the Civic Hatchback for a couple of days (She fell I love with it we considered Trading in BUT F that now), and we thought it got fixed. We gave them so many chances, and I would not have written this review had they fixed it correctly and had they not give us an appointment for Saturday. Telling us that really they did not care about us. I am on the fence about going to another dealership because the Honda Dealership in Mission Valley has always provided great customer service, and I have no complaints about the dealership I go to now in Seattle. read more

I was referred to this Honda by a family friend. I am based in Los Angeles and was very skeptical about traveling over 3.5 hours to buy a car. I was put in touch with the salesman Esgardo Hernandez and he was very attentive and understanding. I had never purchased a vehicle before and obviously I had so many questions. He answered every question and showed me the car I wanted just in a different color and made sure it fit my needs. The only problem was that the vehicle color I wanted was in transit and I would have to wait! He assured me that we could do the paperwork and I would receive a call as soon as my car was ready. I put my trust in him and he showed me my lease and finance options. At this point I got to meet the finance manager Oscar Palacios. He was very courteous and made me feel like family. I explained my situation to him and he made it work according to my budget. Everything was done and I just had to wait for the car. I can say I texted the salesman every other day and he replied every single time. About a week later I got a call saying my car would be ready the next afternoon. I took the 3.5 hour ride to Imperial Valley. I got there and as soon as I exited out my vehicle I see Esgardo walking towards me and pointing at my car! Oscar was right behind and gave me my car key! They put the temporary registration and license plate and I was done and driving away. Thank you for all the help Esgardo and Oscar you guys made this a great and easy experience. I recommend them to everyone! I look forward to buying my next car from them. read more

One star is too much, was given an appointment time, showed up and everyone was on they're lunch, waited 3 hours to get help! I asked "Why would they give me an appointment on a lunch time?" All they had to say was sorry, this besides the fact that it took them 4 hours to do a simple oil change. read more

After visiting a few dealerships in the valley and wasn't pleased with what they had to offer me RIDICULOUS prices.... I decided to come to Direct Auto Plaza Honda.... (should of came here in the first place) I spoke to David De la Fuente and Efrain Salcedo very friendly and helpful salesmen. .. I explain to them what was my budget and the car I was looking for . They answered all my ?s. The next day I get a call from David saying to come right in and to pick the color I wanted . I was very excited and pleased with what Direct Auto Plaza Honda had to offer me with a great price and monthly payment. Me and my family are now enjoying our 2016 Honda Accord I would recommend Direct Auto Plaza Honda to anyone that is interested in getting a car in the future. I know I'll be back!!!! read more

Horrible customer service. Waited around to be helped while my sales person was visibly chit chatting with his coworkers and once I did get help the finance dept person was condescending towards me and poked fun in a disrespectful way at my credit score. I could go on and on but do yourselves a favor and drive a few more miles to San Diego, Yuma, or anywhere else that isn't this place; your time and money will be wasted. read more