I took my car in for a sensor problem, check engine light came on, my husband put it on a coder. Bob at Import Dr. suggested that I take it and get an oil change, it didn't need one. He said something about grime could build up and could caused the light to come on, and to bring it back and he would reset the code. I took it in for the oil change $120.00 later, asked them to reset the code. The next time I went to start the car, light came back on which they it would. Called Bob, I thought the maybe a rat had chewed through a wire because there were acorns under the hood, he told me to take it to the place behind him, AutoTec that he didn't work in the newer models with electrical 2018 Mini Cooper. He never once opened the hood or even tried to replace the sensor. Thanks for your time. read more

Been taking my Alfa there for 30 years. Bob does great work and charges a fair price. A couple times I have called him and told him some issue I have had with my Alfa (her name is Christine) anyway he has given me some suggestions on how I might fix the issue and they have all worked. read more

I can totally recommend Import Doctors here in San Ramon. I've been taking my Mercedes S-class there for 10 years, he's always been the most knowledgeable of all mechanics I've ever met in my entire life from East Coast to West Coast. No one is more honest than Import Doctors owner. Best in the west! read more

I really like Bob and his wife, this shop DOES quality work. But personally, this place really isn't worth it for ME. They worked with me because I was low on cash, and we came to an agreement. Later, after going to automotive school I had enough knowledge to know how much I was actually paying for some of the jobs performed on my vehicles. My assessment: This place is for San Ramon people who have really expensive cars and don't mind forking out extra money for them. It's not for people like myself, with an 8 thousand dollar mustang that needs a new bushing... Import Doctors rates are pretty much equivalent to that of a dealership. They go on a per hour labor rate (which is high) and they use a program called ALLDATA that gives rough time estimates for each job and instructions how to execute them. More times than not, the time to complete a job is less than what the program estimates. I've worked with this program frequently. Also, I was EXTREMELY disappointed when one of his mechanics curb rashed one of my OEM Saleen wheels on my mustang right in front of me. It was bad. Those wheels cost about 300 each from the factory. The kid only knocked off like $40 off the bill. Bob was not there at the time. He did NOT offer to have it fixed. If he did, I would have HAD it fixed and not taken the discount. I tried to find the best deal to repair and respray the wheel and the lowest estimate I got was for 100 dollars. I decided to just eat that one and go elsewhere. I'd rate Bob's automotive knowledge 10/10 and again, the quality of work is superb. I believe they are honest people. But, there are many other places I can get the same quality of work done for about half the price if I can't do it myself. So, logistically speaking it makes perfect sense to pursue what the best for me. I think my "Meh, I've experienced better" rating is a fair and accurate description for this place. read more

First off the owner is a kind person and I have taken several cars for repair over the past 10 years but the the latest repair was not completed to standard and could have caused a terrible accident. We had a full service including brakes . Unfortunately, Bob (at his own admission ) got distracted and didn't tighten the lug nuts fully so upon driving our car wheels began to come off luckily I was on a local road not the freeway but it was a mess. Other drivers pulled over to help and then local police showed up to help and we had to have the car towed and the car inspected and lug tighten at another repair facility. I understand we can all make mistakes but not one that could cause severe injury. I did contacted Bob and upon some discussion I was refunded . read more

First I must say, Bob is fantastic - but the kid he hired is a moron (I forget his name, unfortunately). I'll never go back. My car was making an atrocious noise, so I took it in for an evaluation, after being pleased with Bob's service for over a year. When I came back to retrieve my car, this kid said he couldn't figure out what the noise was, which was surprising since it was very obvious and LOUD. The kid said "sorry". I was confused but figured I'd let it go because I trust Bob's operation. Two days later, the noise was still there and complete horrendous... to the point it was not to be ignored. I went to a different place and came to find out the AXLE was so worn it was about to break. This other place showed me underneath the car and said there's no way any mechanic with any sort of brain could have missed it. He replaced it under my watch, then handed me the axle and encouraged me to show it to my mechanic (Bob's kid) to see his reaction. I felt bad doing so, but being the skeptic I am, I took the part with me and have received 3 other confirmations, from completely unbiased mechanic, that under no circumstances would this have been missed had the mechanic at Bob's gone under my car to actually look. I've never written a Yelp review, but felt compelled to do so. This is unacceptable. read more

I have a volvo that would not sart some of the time. I had it to another mechanic who charged me but did not fix the problem. I was referred to Bob at Import Doctors. He was very thouough and really did solve the problem. Thanks Ted M read more

Excellent service. This shop is a true gem. My only complaint is the lack of properly accepting the Bosch credit card. I found this shop by searching my Bosch service center locator and when it came time to pay I was told "these cards never work". I was banking on getting 6 months of interest free payments and instead I had to pay it all up front. They asked me to let them know in advance next time so we can get it working before hand but my thoughts are that if you're going to be a Bosch service center, the payment system should already be tried and tested. read more

Bob Wandell has been working on my Alfa Romeos for over 20 years. If that's not a good enough endorsement for you I don't know what is.

My husband is the "mechanic" in the family of 2 each Volvos and 1 Subaru. Whenever he gets stuck or the repair requires more equipment than we have at home, our vehicles are taken to Import Doctors. We tend to keep our vehicles rather than treat them like Dixie cups. Maintenance and repairs are important to us. Bob provides an estimate including time to repair and remains a very honest and well experienced owner. He also will tell you when a repair or maintenance should be done now or perhaps in the near future. Having lost my mechanic in January 2014, I trust Bob will my automobiles. read more

Wonderful family business. I have been going to Bob for years; he is as honest and reliable they come!

I'm very disappointed at the outcome. We towed our Volvo xc90 2004 to this shop to get repair. We were excited by the way Bob greeting us? Bob called with the quote to replace the head casket nd even thou was on the high side but we agreed with his price. He then called again with an increase in price for something else nd we agreed. The 1st day we picked up our car we found the Check Engine light was still on. The next day we found leaking coolant on our garage floor so we called Bob nd he asked us to bring car to the shop. We left our car there for 2 days till we got a call from Bob that he replace the hose nd fix the problem nd its ready to pick up. I went nd pick up the car nd still notice the engine light is still on. Next morning the coolant was still leaking onto our garage floor so we call Bob again nd he asked to bring it back to the shop. Few days after he fixed it again I was driving on the freeway nd I saw smoking up the bonnet. I freaked out nd pulled over the side. I called my husband, he then called Bob and he asked us to tow it to his shop. This morning we received an unpleasant called from Bob saying the head casket has blown again due to this leaking hose that we reported to him since from day 1 after picking up our car from his shop. I told him that his fault for not repairing the problem like we always reported. Bob continues to tell us that it will cost alot of money to fix it now. Omgeee . I then asked what about the warranty for the new head casket you already charged me for. Bob then reply he wont be able to fix my car. I asked him if you can't fix my car then do the honorable think nd return my $3500 so I go find someone who can help. Now I lost $3500 with no car. I'm so hurt nd feel ripped off. I'm seeking legal advice so no one could go thru this like me. It's horrible. read more

Bob is a real local mechanic you can honestly trust. It's easy to get appointments online, he always responds back quickly and has taken great care of both my truck and SUV for a few years. He can get you a car or ride if you need and is always a better value than a dealership or AAmco. read more

I took my Volvo in for the first time last week and Bob (the owner?) seems to be very personable and genuinely seems to care about you and your auto's problem(s). It's been years since I've had an auto repair like that. Great find! read more

Import Doctors is fantastic! I recently acquired a 1985 Nissan 300ZX. Not in bad shape but needed some TLC and sprucing up. I took it to various shops, most of them hemmed and hawed and gave me outrageous quotes for simple tasks, it was clear they didn't want the job. Bob at Import Doctors stepped right up, gave me fair quotes, and did excellent quality work. Plus, Bob and his staff are friendly, the facility is clean and neat, and overall a very enjoyable customer experience. I also have a 2005 Outback, Bob and Import Doctors will be my go-to guys for all my mechanical work going forward. read more

I've been going to a dealership to get my car serviced since I purchased it (dumb, I know). Every time I left I felt like I paid a lot of money for not a lot of service. They "checked" a lot of stuff on my car, but what did they actually do? I didn't feel that way when I left Import Doctors. Bob explained what was wrong (some of it went over my head, but I have to appreciate the fact that he tried). I didn't feel like I was being taken advantage of for the first time since I've purchased my car. The owner's were very friendly and accommodating. They were also able to fit me in fairly quickly, gave me a ride to work and back to the shop, and completed the work in a timely manner. I'll definitely be going here from now on. read more

I took my Lexus SUV for a major maintenance to Import Doctors and the service was great and the price was very reasonable since I have been shopping around. The owner Bob is very personable and very knowledgable, the waiting room is so clean, not like many car service place I have been. I will go back again for sure. read more

Bob is really trustworthy. He told us parts and labor on an engine block issue we had would be in the low hundreds of dollars and even said we don't need it unless we want to fix a "cosmetic" issue. We had previously been to the Volvo dealership who told us that they recommended we might want to replace the entire engine for about $4,000. We now trust Bob and take all our cars to hi. read more

Met Bob through a referral from Owner of Big O in Concord. Bob has worked on all 3 vehicles of ours with complete satisfaction on all. Chevy Tahoe A/C stopped working in 100 degree summer, so Bob made room in his schedule for immediate appointment and fixed the problem altogether. BMW brakes and oil leak work all completed. 67 Mustang carb rebuild, transmission/oil leaks, and anything he feels I can work on myself, he tells me so I can try fixing on my own dime. Add to this the new system for customers that allows individual vehicle look up for work that has been done- an awesome way to track services completed. Can't say enough about the value I get from Bob. I highly recommend! read more

These guys are great! I had busted hose and my car limped into their shop as it was overheating. They fixed the issue below budget and in a timely manner. Overall, great experience! read more