I will most likely not use the location ever again. For a multitude of reasons. Let's get into it…read more When I first pulled in there were two customers in front of me. When I got into the line I was told by an employee to pull up to bay 3. I did so. I am idling there and then another employee came up to me and told me that bay 3 was closed. I was told to back up and pull into a spot and wait until one of the other two cars pulled into a bay. This wouldn't have been bad, but the lot is so narrow here and if another vehicle had pulled into the lot, I would not have been able to do this. Then a vehicle left the bay and one car pulled through. I was instructed to pull up to the bay to be in wait. What is supposed to be a 15 minute service turns into anywhere from 30-45 minute wait. While sitting in wait at bay 1, lo and behold bay 3 opened up. A bay I was told to vacate, I would have been in by this point. Instead, another employee came out and told me to move to bay 2 and I would be in within a few minutes. I move again, and while I pull up to bay 2, I give them my information so that when I get in there it won't be that long of a wait. I explicitly told them I just wanted an oil change and that was all. Nothing else. They then try to upsale me on so many things. Radiator flush, transmission fluid change, wipers, air filter, upgrade to a synthetic oil. Then the best of all, they told me that my vehicle has started to have an oil leak. Funny, no oil under my car no matter where I park, no low oil light either. I know you need to meet quotas, but if I tell you I only want and oil change, respect that. I do not want to pay top dollar for a service I can get done elsewhere for cheaper, or do myself. Especially when you show me something that I had just done myself a mere six months ago. Also, when I tell you that I don't drive very much now, respect that as well. I don't put the wear and tear on my vehicle as much as I used to. I appreciate the hustle, but respect my intentions.

Thank you, Rasheed! This guy is courteous and very professional. He indicated what needed to be…read moredone but wasn't pushy. Working the day after Christmas is not to do, but this guy was super cool about being there. Andy was cool, as well. The only reason I rated the services as good and not great is b/c of the guy who instructed us to go the service space. I think they expect people to know to pull right in, and that's not the case. He was so aggressive with his motions that I started to turn my car around. Glad I didn't.

Everyone showcased excellent customer service skills except for a young little boy on the inside of…read morethe garage. No manners or respect when it came to directing me how to pull into the spot. Full blown attitude and disrespectful tone. Light skin with braids. If this location let go of him it would make the service and overall experience 10 x's better

A Total Joke. I arrived at the center around 8:30 on a…read moreSaturday morning and pulled up to the door of the left-side service bay. A man on the other side of the door gestured me to move my car to the right-side bay, which I did. Then I waited. And waited. I was the only customer inside or outside the building. And I watched four guys inside chat amongst themselves and ignore me. After five minutes I left and drove up the road to Valvoline. Very disappointed. For all my previous visits, the staff was very professional and friendly. My experience was similar to those described in many other posts in this thread. Hard to understand. Four men, one customer. And no one can even open the service bay door. What were they doing?

I noticed that my 1st review was over 10 years ago. I am still coming here even though I live in…read morethe middle of Montgomery County. They are the ONLY people besides the dealer I take my cars to.

Honest, professional people running the place. THey only do what is needed for the car not extra…read more I have use them for my cars for about 30 years.

If i could give 0 stars, i would, this place is a scam i went up here this morning and and was…read morecharged closed to 1000 dollars for front rotors and a set of break pads, not only did it take all of three hours, the employees are constantly joke, rambling or playing around, or on their phones. they constantly try and tact things on to increase your TOTAL, i also saw one of the employees taking someone's air filter to the dumpster, and when he walked back out the filter in his hand appeared to be dirty with oil stains. then he walked up to a customer and said your filter looks like it needs to be changed, absolutely insane to witness. after the 3 hour wait I'm told after all services rendered we now need approval, when i told Winston or whatever his name is the man i was dealing with that my vehicle is a fleet vehicle, the correct way would have been to identify the issue, then notify my fleet for approval for repairs, then render repairs, Winston was very rude, gave me the middle finger, and told me he doesn't fight, he Shoots, while pointing his fingers at me, as if to shoot me. when i left for some reason one of your employees purposefully sabotaged my front right blinker, so that it would not work, it was working before i came, when i came back to get it fixed I'm told to get in line, then they threatened me because i refused to have to wait, for a mistake they made, 20 mins later the manager comes out rips the bulb out of the socket and slams it on the ground, rushes to put a new bulb in and does it in a manner you could not believe, then slams my hood with full force. STEER CLEAR OF THIS PLACE, if you value your hard-earned money, have self-respect for yourself and family, and value your life because driving without a way to signal is dangerous and illegal. IN SHORT GO TO ANY OTHER PLACE and avoid this. YOU DESERVE BETTER!

Completely wasted our time. Kept telling us "it'll be done in 30 mins". We were there for 3 hours…read more On 3 separate occasions we were passed off to a different staff member who started the whole process over. And to top it off, they didn't even fix my A/C. And wanted to charge me full price on top of it. Avoid this place and find a better place. Never coming back.

Gary's was able to get me in and out in just one day. I needed my brakes redone and my 90k service…read morecompleted and they completed it all within an 8 hour time frame which was really nice, they also had speedy enough WiFi, and a small but comfy enough waiting room. The mechanics were nice and explained everything that I was paying for and made the decisions easy for me to understand.

Great people, very responsive and helpful. I would highly recommend visiting Gary's Automative for…read moreany of your car troubles. 5 stars.

Manager and staff are untrustworthy; services are left uncompleted or ignored/neglected KNOWINGLY…read more I requested for an oil change and tire rotation last week, come around this week to find out there was no oil change done and tire rotation done. Confronted the manager regarding this issue, he did not take any accountability, feigned ignorance, and simply did not care whatsoever. This location has no values, please just go somewhere else, anywhere else but here.

I usually go to the Mr. Tire on Baltimore Avenue, which is excellent. I accidentally called the…read morewrong number and made an appointment at this one instead. Huge mistake. My car had been making a whirring noise when I started it. I dropped it off at noon on Wednesday. The technician called back and said that it wasn't making the noise when he started it, but suggested that it might only be making the noise in the cold; I could leave it overnight and they could see if it was making the noise in the morning. I have a nasty cold and wasn't planning to go anywhere on Thursday anyway, so I agreed; now that he mentioned it, I'd only been hearing the noise first thing in the morning when it was below 30 degrees. So far, so good. Thursday (today) rolls around. No calls. My nasty cold and I took a nap with the phone right next to the bed, sure I'd be woken by a call. Nope. I called them at 11 and they had no idea what I was talking about; they just had a sheet saying that the car was fine, and no one had told them to start it up again in the morning, so that was a giant waste of my time. They did find a nail in one of the tires (which no one had mentioned the day before). I said fine, go ahead and replace it. 2 pm rolls around. 3 hours since they said they were going to replace the tires, more than 24 hours since I dropped it off. I called them back and asked if my car was ready. No, it wasn't. They hadn't even started on it, because when I'd called and given the go-ahead to replace the tire, they hadn't quoted me a price, so they couldn't replace it yet. Why didn't they call me immediately after they realized they hadn't given me a price? Who knows? So, to recap: my car has been there for 26 hours and counting. They aren't addressing the thing that I dropped it off for, but they did find a nail in the tire after sitting on the car for almost 24 hours. And they refused to tell me any of this, or make any progress at all, until I called and begged them to do it. How will this saga end? Who knows? They've officially had my car for longer than I was in labor with my first child. Never again. Never. Again.

I take my car here for everything because they there reliable and trustworthy mechanics that work…read morehere. You also can't beat their prices!

Never had a good experience here. Completely unreliable. Been there multiple times during regular…read morelisted business hours to find the shop closed and no posted sign or message on the machine. Made appointments and confirmed multiple times just to show up and have them to say I'm not on the schedule and turn me away. And then there's the actual mechanic work. I had SO many complications with the initial installation they made, and not only did they refuse to take responsibility, but their mistake caused me to be fined. The issues pursued on and off for MONTHS before I finally took my car to a more reputable mechanic. He said it was a "very crappy installment" and removed and replaced all the parts H&H worked on. I have had zero issues since. I also now go to Caton Auto in Laurel for recalibrations, which are MUCH cheaper there and the staff is incredibly helpful. This shop is closest to me, but I drive all the way to College Park now because I can actually trust the service there. Fortunately, I will never have to go to this shop again.

I went to get my tire checked out. I found out, I had a nail in my tire. The shop was able to…read moreremove the nail and fix the tire. It didn't take long. It didn't cost much to get the tire fixed.

They are life savers. Got a flat tire on 95, and they actually came to the side of the road and…read morefixed the tires for me. I would have been waiting for hours for roadside assistance. Only needed the front two done to leave. But, they got there so quickly and did such great work, I drove to the shop and got the back two tires done. They helped me out of a bind, and for a good price. I very much appreciate it. Definitely recommend getting tires, and any roadside change from them. Thank you again!

I have been to this place twice and both times the staff was rude, indifferent, and gave me rubbish…read moreanswers. The first time, I needed a tire fixed and they wouldn't give me a quote. The second time, I needed a tire replaced. The staff person there told me I would need to order a matching tire even though I told him I didn't care about matching tires. When I asked him how long it would take, his answer was "it depends". I told him I would have to wait since I wasn't dropping it off so if I made an appointment, I would expect to know how long I should plan to wait. He just shrugged and said "it depends on how much work we have on that day". That is not what an appointment means. Anyways, Discount tire next door changed it in an hour, cost less, and provided great customer service. I would not recommend anyone, especially women to go here. This place is run by misogynists. The staff person just kept smirking at me while saying "it depends" and "we have other work to do".

Just being a girl, i did not know what I'm doing or what I needed exactly, but they were so kind…read moreand helpful as i got new tires. I was in and out in really good time. would definitely recommend for new tires!

I've dealt with a ton of lousy mechanics in Columbia, but this place is absolutely fantastic. Young…read moreis extremely trustworthy, does great work, and genuinely cares about cars. Strongly recommended.

I drove from California to Maryland via interstate 40. The roads were full of huge pot holes and…read morethe front end of my Subaru was damaged. Not knowing a reliable repair shop in the Columbia area, I had to search based on online reviews. I tried several shops that all have "front desk service" (including dealers) and none of them really understood and investigated the condition thoroughly. After several months, I realized that my mistake was dealing with middle persons not the real mechanic. The experience has been very disturbing. By chance, my neighbor suggested that I should try out Columbia Family Auto Care in Jessup. Young is the mechanic that owns the shop. He is very experienced and pays interest in hearing out my description of the car symptoms. Now, my Subaru is back on the road with smooth rides. What a good feeling !