Very nice staff! Great selection of Eyeglasses. Will definitely recommend them in the future.read more

Made an appointment and waited two months. Then, on the day of my confirmed appointment, no one was…read morethere to let me inside. I waited 10 mins in the rain, knocking on the door. Never again.

Dr. Kerry O Neal has been my eye doctor for over 15 years, and has been absolutely outstanding…read moresince my first day in her old office when I was 8 years old. She is so friendly and easy to talk to, and always tries to make sure you are comfortable with any adjustments she may make. I highly recommend you give her a shot if you are looking for a new eye doctor- you will never turn back!

Great eye doctors office. Easy scheduling appt. Up front on cost and clearly discussed everything…read more Dr. Meghan Lamoureux was amazing and explained everything very well!

Unfortunately the doctor was rude , impatient, and my prescription was fuzzy on my left eye. I went…read moreback a year later , and he said you're good you don't need a new prescription. I explained my left eye sees blurry like there's a mirror image of what I'm seeing...been seeing like this for year. He never got my prescription correct. He might be sweet to youth, but as an adult wearing glasses my whole life since I was 10, he was rude to the extreme. I couldn't go back. He made me feel so bad about my eyes saying that they were ruined and nothing can be done. Ugh. Tonya is the only reason why I stayed w OptiMystic. She is so incredibly knowledgeable. But alas I have to find a new doc.

I made an appt because they told me they had a real eye physician who could help me with a…read morechalazion on my eye which needed to be drained. When I got there the doctor didn't even examine just wrote me prescription that he knew would not help problem, and told me to come back in a month. I read up on what was going with me a found another doctor who couldn't understand why it wasn't drained because it was never going to go away on its own and may get worse. I think I was just an insurance payment.. sad!

I've been a patient for several years and go back even further with Dr. Kaufold. They're as…read moreprofessional as one could possibly expect and in addition, are friendly and caring. Dr. Kaufold performed my recent cataract surgeries flawlessly. I was anxious going into the first one and he expertly put me at ease before and during the procedure. As a result of how smoothly the first went, I was calm from the beginning for the second procedure a few weeks later. I enthusiastically give them my highest recommendation.

After my annual eye exam, the staff just scheduled my next appointment with the new physician on…read morestaff. No one asked me if this was OK or informed me that was what they were doing. i understand they are trying to build a client list for the new member of staff but it should always be with the patient's permission. I didn't notice this change until I arrived home and looked at the appointment card with the new physician's name. Very sneaky. I should have been informed immediately in the office! Not have to make an unnecessary phone call to change the appointment from home.

Came here because my partner recommended Dr. Kivlin, had an eye exam they found plaque in my left…read moreeye made sure that tests were done to find out where it came from more than my cardiologist or cardiovascular doctors have done check my neck found mild plaque there I would highly recommend this office and this doctor

Hello, Great eye doctors and staff…read more Dr. Whalen is top notch along with Ellie (Medical assistant) and Savannah (Admitting dept). Norwich Ophthalmology is blessed to have them working there. just wanted to share that with anyone looking for a great eye care facility.

The best! William is an absolute champ. He really saved my trip. I had glasses that badly needed…read morerepair, and he got them looking new in just a few minutes! And no charge! I could not believe it. I thought I was going to have to do the rest of my business trip without my glasses. The entire staff was so friendly and helpful, and again - William is the best. I cannot recommend this place enough.

Nina and Maritza were amazing. They both showed excellent…read morecustomer service. I was assured by their service that they both had my best interest in mind.

so sad he retired. I saw him for over 10 years. Yes, he was a little awkward of a person maybe, but…read morethat's fine. He always Took me in promptly, did a thorough exam. He was always perfectly pleasant to me. I never had any problems with the staff. They were nice and friendly every time I went in.

The staff were fine, they get the one star here, the Doctor's manner was not. He was awkward and…read moreseemed annoyed by my presence. He was not personable, empathetic nor took a proper history. I have worn the same contacts for years but the manufacturer keeps changing the name and I lost track of what they were called now. That annoyed him. He threw some samples at me and wanted me to come back with them in in two weeks. Every other eye doctor I have gone to has you put them in right then and there and then checks your eyes. As I am leaving I noticed that the contacts he gave me were not a brand I use and I had in the past had problems finding a brand that fit comfortably so I was annoyed. They explained they didn't have my brand in stock but chose one not similar to or even made by the same brand to my own. I left but not before he made sure to check that I paid for the extra test they talked me into. I guess he really needs that $35. Later that night, I was looking at these contacts he gave me and the packaging was different. The one was over a year past expiry. You aren't happy there, this isn't the profession you want. You need to get out and go do whatever it is that fulfills you because clearly, it's not healthcare. UPDATE: When I went to pick up the prescription because I refused to buy my contacts through them, they wouldn't give me one for the contacts I requested but for the expired ones because "those were the only ones I tried". I was also told to "just change the solution in the expired one, it's fine". I had to argue again with the doctor. He eventually gave me the prescription I asked for but not without being rude and taking much more time than necessary. They also tried to argue with me that I couldn't buy contacts from anywhere else because it wouldn't be covered by my insurance (I'm buying them through my insurance company). I have since contacted my insurance company detailing my interaction and they have approved me for a new appointment with a different doctor.

Do not go here! (I would give it -5 stars)…read more I am a nice person. I don't have unrealistic ideals for how my experience should be anywhere but this place was disappointing, rude, and down right uncomfortable. My experience was so horrible I don't know where to begin! The office: was awkwardly set up, the equipment was archaic and I felt like I was walking into a scene from a horror movie when the Dr brought me into the exam room. The staff: there was one nice woman working. The other woman was short, rude, unfriendly with absolutely no charisma. She misquoted me for my contacts and was very rude to me about ordering through an online company. She made me feel cornered and borderline harassed by the way she handled the situation. The Dr is nice enough but he talks almost too fast to understand didn't ask any questions and I felt like cattle being shoved off to the slaughter house. He was just downright awkward and it was very uncomfortable. I have had bad experiences at various places over the course of my life but this is by far the worst. My family and I will be finding a new Doctor and I would highly recommend you do not go here.

I was told by the receptionist that I had to take my almost 2 year old son outside while his dad…read morewas getting his vision check because he was throwing a tantrum and "it was too much". I understand that a screaming child is annoying but there was no other customers in the building, it is 80 degrees out and he's not even 2 yet.... how about giving a mom a break instead of making her life harder. Will def not be returning and will not be recommending them to anyone

Received a referral to this business and tried to call for an appointment, recording said I was…read morecalling outside of business hours, but I was calling at around 0930 on a Thursday. Saw that others on Yelp made comments about the business' phone system and the answer from the Office Manager always seems to be they are switching systems. The reviews are over many years, so not sure what the problem is. Left a message and have not gotten a callback. Tried calling again later in the morning and got the same recording, but when I went to try and leave another message, the system would not let me. It just kept repeating their after hours greeting. They should really look at upgrading their phone system for better customer service contact. No email was listed on the website so cannot do any form of contact unless you go to the business.

i had a eye infection earlier in the week. i went here to get my eyes checked. the doctor…read moreprescribed some ointment. it began working almost immediately. it is three days later, and my eye is much better.

Picked up the ordered glasses today. Dr. SIMEONE was helpful in fixing it to fit me. Staff were…read morevery friendly and accommodating in I trying to get my next eye exam scheduled.

Very friendly and thorough. Dr. Simeone is the best. His…read morestaff is helpful and friendly and he has a good selection of frames to choose from.