I want to update my review because this gym has improved a lot since my last review and is more like it was when I first joined. Staff at front are friendly, always greeting everyone. New equipment and layout in gym I'm super stoked about. Less crowded and less groups of young guys, more serious atmosphere. I'm sure it still gets crowded at times but overall I see a positive change. Please keep it up! read more

A bit disappointed! I switch from the east side In-shape to the west side In-shape, thinking it would be a bit better. I understand that you have to make reservations for a cycling class. But people literally save bikes and put their belongings on a particular bike . Each time I have gone in to use the bikes there is somebody's jacket towel on the bike even when there is no class in session. If I wanted to take a class and get a full experience, I would never be able to use a bike in the front of the class, because they are all being reserved with personal items. This should be a first come first serve basis this should not be allowed and it's not OK and very unfair. read more

In-Shape Fitness - Gyms Near Me - Palmdale, California

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kids club always at capacity. no concern to fix problem. expect to wait 30 min every day.

Jacuzzi is down Sanna is down and pool is down because apparently there's not enough chlorine in the pool. Jacuzzi is cold. read more

In-Shape Fitness - Fix the jacuzzi's!!!!! The spa areas are neglected in both facilities!! Please!! - Gyms Near Me - Palmdale, California

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With the recent hike in price I feel like I'm forced to write a review. I've been there for about a 9 months now I believe. They've removed cleaning stations. Which is kinda gross. Now it's paper towels but there's never really any and spray bottles are usually missing. This is creating a lazy culture in the gym when it comes to cleaning the machines. I've never seen staff cleaning the machines I'm not sure if they do it at closing but I constantly go wash my hands during my sets to avoid getting sick. Another thing I've noticed too is that machines are constantly down for at least 2-3 weeks. Steam room was down for weeks. The pull up station on the second level was down for weeks for renovations. I get that they are trying to improve but when it's alot of things not working at the same time it can be a huge bummer to hit the gym. Dumbells are always missing. Spread out across the gym. Especially in the lower weights like 15's-25's. The dumbbell rack upstairs is also missing a lot of pairs. Overall i still prefer to be here because of the people that go here are all actually there to exercise for the most part (depending on what time you go). I just wish the gym would address the issues that are there while they raise the price. Which is also weird because I thought we all signed a contract. read more

I am a senior with bad joints. I come here 3 times a week to take the aqua fitness classes. The pool temperature is adequate about 50% of the time. There is at least 1 day, and sometimes all 3 days that the pool is in the mid to lower 70's for a temp. It is much too cold, causing aching joints all day. Management doesn't seem to care. I'm paying for a membership that I can't use a lot of the time. Due to back issues, I can only use the pool for a workout. The instructors and fellow people in the class are great, But a cold pool sucks. read more

I came to In-Shape looking for a gym that can satisfy my heavy work schedule. I called in advance and spoke to Jasmine. She walked me around, gave me a walk through. She was very professional & answered all my questions. I'm definitely enrolling, Thank you jasmine for the great customer service read more

Child care continues to be an ongoing issue that could be resolved by adequate staffing. As a mom, my schedule is limited and when I arrive to the gym I expect to be able to get access to the kids club. When there is a waitlist, not only am I waiting for me to POSSIBLY get in, but it also cuts into my gym session or eliminates it altogether. Having a 24/7 kids club would greatly benefit all moms who have tight schedules or simply cannot make it before noon or after 4pm. I feel like as a family gym, it could be more family friendly and accommodating. PLEASE on behalf of all moms: OPEN THE KIDS CLUB LONGER! I have continuously contacted management to add more baby changing tables without success. There is ONE changing table inside the kids club. NONE in the women's restroom and NONE in the family restroom. Staff is friendly but at times you'll find 4/5 people in the front desk chatting and a waitlist in the kids club due to low staffing. Train all your staff to be able to backfill a short staffed kids club! read more

Love this gym. The people are great. People are so nice to help. The front desk is great. They say hi and sometimes engages in small talk which makes you feel like a person. I love this gym and I do like the new setup they did. It opens it up a lot and it makes it flow a lot better. The cleaning is great. I always see them cleaning and keeping the gym nice. I do see a lot of people leave a bunch of weights where all the ab machines are which is terrible. Clean your mess people come on you use it you put it back stop being lazy. The morning is busy anywhere from 8am-10am is very busy. When I go around 10:30am it's pretty slow and after 12:30pm is slow. 4pm I heard it gets very crowded. Ps. Please don't sit on the machines on your phone people are waiting for it be nice and hurry up. read more

the water from the pool is not clean and clear, many months we requested for that and the manager don't do anything

The locker room always has trash on the floor, and it is giving me undue stress , plus the trash can overflows with paper towels during rush hours. May as well replace them with electric hand dryer to save money and trees. read more

Jacuzzi not working at East and West Palmdale locations About three weeks ago, steam room was down for weeks Spas are always breaking down. Staff member said the technician doesnt work on weekends. read more

DISAPPOINTING FIRST-TIME EXPERIENCE As first-time visitors, we had a very negative experience at this gym. We mistakenly entered through the wrong door (which someone opened for us), not realizing it was a fire exit -- an honest mistake. We immediately went to the front desk to sign up for the 3-day trial that was advertised. About 15 minutes into our visit, a staff member approached us in a very rude and accusatory manner. Instead of calmly explaining the issue, she accused us of being "suspicious" for using the wrong door and abruptly told us we could not use the trial and would need to pay $15 per day or sign up for a full membership. We had already apologized for the misunderstanding, but her tone and attitude were completely unprofessional and unwelcoming. First impressions matter, and unfortunately, this one made us feel uncomfortable and disrespected. There are plenty of other gyms in the area that understand how to treat guests with basic courtesy -- we won't be coming back here. 5 stars to the lady at the front desk though. She was very welcoming. read more

TERRIBLE customer service. Mason at the front desk was a total jack ass. He is also NOT in shape. He made it extremely difficult for us to get a 3 day trial pass. He was charging us $15 on the third day the pass expired. Made the experience terrible. He should start working out and get IN SHAPE :) allow people to work on their fitness. Customer service read more

A little disappointing. Many machines are out of order, No paper towels in stock to disinfect , People hog machines

Love this gym will definitely stay coming here I moved to AV 3 years ago and this is the 3rd gym I've signed up too and I'm happy with the machines and how much it has to offer read more

Still dirty, machines not working, thumping loud music, bad staff. No change from previous reviews

Palmdale In Shape ignores customer complaints. One example is mens handicap shower (intentionally?) does not move to allow maxiumum heat whereas other showers do acheive the higher temperature. Several customers have complained about this over the last 5-months. Have other complaints about facilities and management but sure they are ignored. Apparently corporate does not care about customer problems either as they respond to complaints here on yelp by asking you to email them about how to improve their clubs; but then they reply with a form letter and never get back to you. read more

It's dirty. Old equipment, mats and cushions are ripped in the corners . always waiting to use a machine. Everything is out of place. Members don't bother to put back the equipment where it belongs. There is no personnel making sure the place is organized. It has a clear sign outside the sauna no shoes allowed everyone goes in WITH shoes. Some males walk around without a shirt. Personal training is a ripoff. Their sessions are only 50 min but since you have to wait for machines to be available its waisted time. They are in such a hurry to do all the sessions one after another not giving enough time to learn the routine. I don't have a lot of experience so it takes me longer to learn the assignments. And learning the machines. They give access to a special app where the trainer describes your workout for that day. I was told that the app will stay active for at least another month until I learned the routines My last session was Monday two days later they removed all the related information. Now I don't remember all the exercises had to do!!! I paid $400 for 4 sessions because I didn't want to sign a 3 month contract for $340 and honestly feel I was ripped off. For some of us $400 is a lot of money to just give it away!!! Be really careful. Take a tour first to confirm the above information. Good luck. read more

not too much to complain about but the only bad thing about this gym is that they always have their weights scattered and I can never seem to find a pair together. They only have a limited amount of adjustable benches and dumbbells throughout the whole gym. the bumper plates or any sort of plates are scattered as well and some are even left on the barbells. The gym etiquette is not being enforced at all whatsoever. makes me take time out of my day to go on a scavenger hunt to find these weights. read more

Horrible customer service this Club is never cleaned properly management doesn't care management just sits on her ass all day and plays with her phone and nails she doesn't care if the bathrooms are clean or equipment is cleaned or steamroom and hot tub and sauna there spiders in the club and there no phone number to corporate any more so be prepared to deal with horrible customer service if you sign up here and probably double charged as well this club is a joke and everyone that works there read more

Cleaner than 4/5 other clubs I've used. Equipment 98% functional, again better than 80% of other clubs I've used. Staff friendly and knowledgeable. read more

My wife and I are seniors. We attend In Shape's Young At Heart classes on 10th St W in Palmdale four days a week, and love our good-humored and highly skilled instructor Laura. She subscribes to an up tempo music service that keeps us moving and fit at the right pace. We use calisthenics, stretch bands, balls, discs and weights. The Wednesday class is aerobic and a more serious full body workout, but she encourages everyone to move at their own level. If you're a senior and want to get or stay in shape, I encourage you to sign up for Laura's class, YOUNG AT HEART, on the In Shape app. The class name sucks but the workout is just what we need. read more

I canceled my membership many months ago and they've charged me twice the last 2 months. I called to get some help and they were pretty much useless and said they were reluctant to refund money and made it overall difficult. I had to resort to call my bank and report it as fraud. TERRIBLE SERVICE on their part. And on top of everything even with their support services which haven't contacted me back. They still want to charge an extra $174 for cancelation. For those looking to cancel when it comes time be very on top of everything. They will try to get the most of you without your awareness. read more

Why hasn't corporate fix the jacuzzi. It's been down once again. It's a hit or miss, fingers crossed to go in and find that it's actually up and running. But that is temporary until the next problem, and the time it takes to repair. Perhaps invest in hiring a qualified maintenance and repair service ON SITE!!!! So annoying! read more

This is amazing I promise u after a hard work out this does magic to your body. Very relaxing and very good and will get me going for tomorrow read more

In-Shape Fitness - Cryolounge - Gyms Near Me - Palmdale, California

I really don't understand why they have a steam room sauna room Jacuzzi and swimming pool. So many times something's wrong with one of these. I've been waiting for the steam room to be in operation for some time. It's the never ending story, but with a unhappy ending WHEN WILL THIS GYM BE GREAT read more

Westside Inshape manager comes in to late. Makes excuses why things don't work. Does not fix things. Staff never know anything.. want to know how to regulate heater ask me. Eastside run well. Stop classes on Westside and move to Eastside. read more

The amount of broken equipment here is rediculous. Machine stay broken for weeks without being fixed and half the cardio equipment does t work right. read more

Ok so I love the gym, I would give it 5 stars today but I was so disappointed to find out they are gonna cancel less Mills sprint. Why ???? We all adore Cyn she is amazing and gives us the best pep talk after class is finished. This class is part of why I love the gym, it's my stress reliever . I take bodypump and spin always , a boxing class would be amazing with some bags. Another thing , please fill up the containers with sanitizing sheets at night . We go clean our bikes and machines and all containers are empty during morning. Another thing ? Why do I hear from different people , don't speak to the manager , she is young and knows nothing. She never helps when we tell her about issues that need solving. read more

Wow, after all of the GYMs I've visited, this one is DEFINITELY number one! Employees are also very helpful and always on the job! read more

In-Shape Fitness - Cycling area - Gyms Near Me - Palmdale, California

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Been coming here for almost 2 years now. My mom & sister had a membership long before I did. Love Loretta's, Lady T's, & Amy's classes especially, but all the instructors are awesome. Antonio is an amazing personal trainer. It's funny because I used to be a part of Planet Fitness, and I joined this gym because of the pool, which I ended up using only once. I sometimes wish there was slightly more equipment for abs & weights, but overall it's been a great experience. read more

Their aquatics area is a joke. Swimming in the pool is like swimming in pee water. Very cloudy. I have yet to see the sauna, steam room, jacuzzi and pool all operational at one time. At least one of these is out of order. One time the jacuzzi was inoperable for 6 months! The excuse that I got was they were waiting for a part, got the wrong part, couldn't get a repairman. I originally joined when they first opened but have quit because of this issue. Their machines are looking pretty raggedy too. The 29 minute workout machines have broken pulls for the weights and the seats are torn. Place has gone downhill fast. read more

Worst gym ever. Bad business, hidden fees and nothing positive to say. I wouldn't go here to save my life. I rather go to planet fitness then go here read more

I've called 2 days in a row now , no answer and no call back otherwise it's a nice clean gym.

I have been coming here for a year. The only thing I use is the pool. You have to make reservations to get a lane. Which is a waste of time because nobody really does it and they just use your lane anyways. So now as I write this I am waiting for a lane to open up. And nobody regulates the pool. Its always cold. The jacuzzi is always having issues and never a hot tub. Its a warm tub of water. Also ever hear of a lifeguard. Don't need a tower just somebody who works here that stay's only in the pool area. Not someone that checks the ph every few hours. So annoying. What if someone drowns. I guess your on your own. As far as the reservations there shouldn't be any. It should be first come first serve. Waste of time. read more

Its nice to come to gym that has great staff , Sebastian is friendly and out going thank you in shape

EXCUSES FITTNESS HOW MAY WE HELP YOU!!!!! Read the reviews, be smart and find another gym. This one has way, way too many excuses why child care is closed, or the steam room is not working. Why the pool or jacuzzi is closed for maintenance, or broken equipment waiting for months on and on and on. This gym is over sold it's memberships for the size of the gym and consistently overcrowded. People sitting in machine for 10-15 minutes refusing to get up," I only have a few more sets". When address to staff a common answer is what do you want me to do??? SERIOUSLY??? They simply are a book of excuses. Great at selling you a membership on the tour HOWEVER once you join, the extraction of money from your wallet is complete and now that the ink dries the circus of excuses begins ........ read through the reviews and you will see the negative reviews add up to a HUGE warning sign ....... Take you money where it's appreciated and it is not here. I especially enjoy the managers comments, please call us to resolve your concern"? Read through your reviews in Shape and you can clearly see what the members concerns are!!!!!!! Get it members concerns! read more

After using In-Shape facilities for 3 months, the annual fee kicked in. This fee was not properly explained during signing up but ok sure we'll pay it. When we tried to transfer membership from one member to another on the account we're told it's not possible just to remove said members from the account so they can start their own membership and that the main account would be canceled. Fast forward 2 months later and we're still being charged. Apparently speaking with an In-Shape associate to cancel and account and give 30 days notice doesn't mean anything unless they make a change in the system. And after 2 months, because there is no proof of having ever speaking to said associate, we're locked into giving another 30 days notice before canceling. Great customer service in the worst way to target people's wallets! read more

Is it me or more treadmills broken monthly. We do tell front desk but seem they are staying broken longer lately. I'm starting to question what my yearly fee is for when signing up about two years ago they said to keep maintaining the machines start to wonder what machines are they maintaining. Need more clean rags to wipe down machine went first thing 4:15am this morning rags were really dirty Please everyone I know our first thing to do is get our music ready to work out No WRONG safety is first tonight I was getting my music ready I assumed the treadmill off or at a pause because someone just got off seen it happen multiple times no biggie for them not wiping of the equipment but tonight it was on and I straight up flew off the machine I wanna say the only thing from flying is the other machine in line I'm not mad at the poor gentleman that left it on if anything he was the only person that took knowledge that I fell. I was so embarrassed that I just left. read more

In-Shape Fitness - Damage the treadmill did. - Gyms Near Me - Palmdale, California