I've dealt with lots of used car dealerships and my experience here was much better compared to…read moreother dealers (but still far from perfect). I note lots of negative reviews, so your mileage may vary. PROS: * Car was priced fairly. I did extensive market research and some extra math (algebra + linear regression) and they didn't overcharge what the car was worth. * They held the car for us. We negotiated remotely from Austin and it was a couple days before we could get to San Antonio to sign the papers and pick up, but they held the car for us (removed it from inventory and took it off the websites). Other dealers told us straight up that they'd sell to anyone who walked in the door. So this is a pretty significant difference. * They curiously didn't detail the car before taking pictures or prior to inspection, but *after* we decided to buy it, *then* they detailed it. There was nothing in it for them at that point since we were gonna buy anyway, but they ate the cost in order to give us a nicer vehicle. * Staffer came through the waiting area offering customers free Valentine's Day candy. A nice touch. * Not lots of B.S. fees tacked on at the end, at least on our vehicle (but that could be because I negotiated on the out-the-door price, not the sales price). * Dealer never lied to me. Many dealers I've dealt with do. The dealer I was at before this one, both the salesperson and two managers told me they were losing money at the price I negotiated with them. Come on. * I declined the extended warranty, closer asked what price would make it worth it to me, I calculated a fair price and then told him it wasn't worth saying because there's no way he'd accept a price that low, he insisted I say, so I gave him, and he made it work. (I'm intentionally not saying what it was; that wouldn't be fair to the dealer.) CONS: * I think our salesperson didn't know what an Origination Fee is on a loan. I asked him what it was and he said $225, which is the Dealer Doc Fee. Had to go to a manager to get the answer (which was; no Origination Fee). * Since we were driving in from Austin, I wanted to get the No Origination Fee in writing before we made the trip to San Antonio, so I asked for a copy of the loan agreement, but the manager said he couldn't send it until it's signed. So I asked for a copy of a blank agreement, but he wouldn't send that either. After some wrangling he finally agreed to just email me the words "No origination fee on the dealer-financed loan." Close enough, but took some effort to get this confirmation. * The Buyer's Order on the closing screen had a line item for "Sales Tax" which was higher than the actual sales tax. I quickly figured that they had added the $50 Vehicle Inventory Tax to the Sales Tax amount, but they didn't identify it that way. That is straight up illegal. The Vehicle Inventory Tax is owed by the dealer, and not by the customer. If the dealer wants to pass their own expense along to the customer that's one thing, but they can't hide that charge inside Sales Tax and call it Sales Tax when it's not. NOTE: Another reviewer was mad b/c McCombs ran his credit through several banks, each of which resulted in a hard pull on his credit report. It's not widely known, but multiple pulls for an auto loan within a 14-day period count as just one pull. All the individual pulls are *listed*, but they're all *scored together* as just one pull.

10/10 experience, our salesman's Heron & Ershad were great ! Never liked going to a dealership but…read morewe will both be going back for our next purchase ! (Finance literally took 5min) super fast, super friendly & overall they have a super team!

Once again this place never disappoints to stick it to the customer. Sadly we are stuck here with…read moreour 2 new cars we bought in January. Brought them in today for their first service and low and behold see that they now charge a 3.5% charge for using credit cards to pay for your services. So you drop close to $90k on cars to get tagged with extra charges for service. Of course they give a cash discount but again a business of this magnitude in size charging its customers who try to stay loyal (4 total bought here) to them a 3.5% additional charge for using plastic. The greed of America always comes through!

I scheduled an appointment for an oil change. I arrived on time but after waiting for…read moreapproximately 10-15 minutes for a simple acknowledgment from anyone from the service department I drove away I could understand if they were busy but it was unacceptable to see 3 service advisors kicking back in an office while I was in the driveway waiting for assistance This is not the first time I had a problem with service advisors but the only reason I returned was because I was foolish to purchase an oil change plan from the service department. I plan to take the loss and do my oil changes somewhere else. I always believed that customer service is and should be the most important trait for any business however this is not the case at this dealership A simple acknowledgment would have been enough for me to feel like my business mattered but to simply blow me off was utterly disrespectful I hope this issue could be resolved because customer service is a lost trait for your dealership

had seen the dealership and wanted to take a look me and my husband stopped by and were instantly…read morejudged for our age and weren't even allowed to look at any vehicles, keep in mind we were the ONLY people on the lot clearly they don't need any business

Wonderful employees and business! Many years of reliable service!! Ramon and David are so nice and…read moreapproachable!

I didn't ever buy a vehicle from these people because they sold it out from under me. I contacted a…read moresalesman named Fred early in the morning about a truck advertised the day before. Fred gives the vin that morning so I can spend money doing a Carfax report, which I did. Then he asks me to wait a few minutes while he finishes up with a customer. 5 hours later, I reminded Fred not to forget about me, which clearly he already did. About 30 minutes later, another salesman calls me about the truck at 3:30 in the afternoon. I was a six drive away and would have left home and gotten there the same day had Fred taken care of me like he should have. Fred even says in the add, "call or text me". I talked to the other salesman about the truck and told him I would be there in the morning when the dealership opened to test drive the truck and buy it. I was called by the salesman a couple of hours later at 7:30pm to inform me that yet another salesman has just sold the truck. Why advertise and tell potential long distance customers to "call or text me"????? I will never look at a Red McCombs car dealership or purchase anything from them. Completely unprofessional in customer satisfaction.

Mr. Diaz and his staff worked with me, and my challenging credit issues. I felt like family.read more

They had a promotion going on that stated, "$500 down and a job will get you in a car!"…read more I asked to be placed in a car that I know is my budget and they did a bate and switch ran my credit for a 38k suv and stated they couldn't help me not unless I had a co-signer.... If your in need of a car don't go here not unless you have like 10k saved and if your starting over with savings and life hit you hard definitely don't go here they will add fuel to the fire and watch you and your credit burn!!! However the sales guy I worked with outside of the paperwork he was very cool!

this is the most unethical place to go for repairs. they never fixed my car right but yet they kept…read moreasking for money chargers the service advisor does a horrible job he is always on lunch and never answers the phone. at the end i had to surrender my car to the finance company. the dealer didn't want to release it. i have tried talking to a manager tony or kim and the never call back they keep ignoring me because they get paid steal from people. do not trust this business is ilegal is not even approved by the bbb they are stealing from customers! like me and they take advantage to make a few extea pennies im pretty sure this people and the managers too are involved in dirty work. thats the only explanation. do not waste your time and money dont go here!

I had an excellent experience with the Cavender Toyota Service Department, today. My service…read moreadvisor, Mr. Andrew Hall, was professional, courteous, attentive, and extremely helpful throughout the entire process. He clearly explained the services my vehicle needed, answered all my questions, and kept me informed about its progress. I especially appreciate Mr. Hall's kindness in arranging a rental vehicle for me while my car was being serviced. This thoughtful assistance made the entire experience convenient and stress-free. I truly have no words to fully express how grateful I am for the way he worked with me and ensured that I was well taken care of. Thank you, Cavender Toyota, for your outstanding service and wonderful staff. A very special thank-you to Mr. Andrew Hall for his professionalism, patience, and exceptional customer service. I highly recommend him and the Cavender Toyota Service Department!

Five Stars! Highly Recommend Robert Alcoser! I had an incredible experience working with Robert. He…read moretruly went above and beyond to help me find the perfect vehicle for my daughters. Even though the weather was absolutely terrible and pouring rain, Robert didn't hesitate for a second. He walked the lot, braved the storm, and made sure I found exactly what I was looking for. His dedication, positive attitude, and outstanding customer service made all the difference. If you are looking for a new car sales Consultant who genuinely cares about his customers and will do whatever it takes to help you, ask for Robert. Thank you so much for your hard work!

Last week. I bought Vehicle Mazda cx90. When I go there. Omar he takes care of everything very good…read morefor me. I will refer my friend to come with him. Thanks Omar

Dealer charges "mandatory packages" adding up to $4,500.00. I'd recommend shopping at north park…read moreMazda (where the packages are optional), or going to Cavender Toyota. We went to the dealership with the intent to purchase a new vehicle or certified pre-owned Mazda cx-50. The sale rep was good, no issues with a man doing his job. When it came to start talking process of the vehicle, they came with a paper saying mandatory protection package ($2,999.00), low jack ($999.00) , and tint warranty ($499.00). I told them I was not interested in those packages. They said this was non-negotiable and would be mandatory. They could look into discounting the packages, but they were mandatory to remain. When I spoke out about the packages should be optional, the floor manager came out and told me that those were mandatory packages that could not be removed. That final discussion with the floor manager was incredibly off putting, and made us feel as if we were being reprimanded for even requesting the packages be removed. I was told "we are a for profit company, and ever since Covid, things are different now". We hadn't even discussed negotiating the price of the vehicle. They also came in higher than the online price of the vehicle on their initial discussion, which was off putting in of itself! I understand a company being for profit. They need to make money, I get it. But this is robbery of customers at their own expense. I don't know if this is a ploy to try and inflate their bottom line of senior leaders, or if this is just an attempt to having bragging rights, but it drew us away from this dealership that used to be pleasant in prior years. I'll never go back to that dealership. Stay away!

Easy process. Excellent customer service. Thank you Mitch. He was able to get my son his first carread more

We received a promotional mailer stating that we had won a $2,500 Instant Cash prize. Before making…read morethe trip to Benson's Pre-Owned Outlet, we wanted to make sure the promotion was legitimate, so we called the dealership. During that phone call, we specifically asked if we had to purchase a vehicle to claim the prize. We made it very clear that we were not in the market for a new vehicle and only wanted to come in if we could claim the advertised prize. The employee told us that we did not have to buy a car and that we could simply come in to collect the prize. She even told us that the owner had already set aside money for the prizes, including the cash prizes, which reassured us that the promotion was legitimate. Based on what we were told, my husband took time away from work during his lunch break to drive to the dealership. Unfortunately, once he arrived, everything changed. Instead of honoring what we had been told over the phone, they began trying to sell him a vehicle. Even though he repeatedly explained that he was not there to buy a car and was only there because we had been told he could claim the prize, they continued with the sales process. Another issue was what happened next. The mailer advertises "Your Job Is Your Credit" and a "100% Approval Rate." Despite us making it clear that we weren't there to purchase a vehicle, my husband was asked for his Social Security number. He was never told that his credit would be run. The salesperson took his information, walked away, and when he came back, that's when my husband found out his credit had already been pulled. At no point was he told beforehand that providing his Social Security number would result in a credit inquiry. After all of that, instead of receiving what we had been led to expect based on the phone conversation, he was handed a $1 scratch-off ticket and told that's how the promotion worked. To be clear, this review is not about whether we won $2,500. We understand promotions have rules and conditions. Our issue is that we did everything we could to avoid wasting our time. We called ahead, asked direct questions, explained that we were not interested in purchasing a vehicle, and relied on the information given to us by a dealership employee. Had we been told the truth from the beginning--that we couldn't simply come in and claim the prize--we never would have made the trip. We have the dates and times of the phone calls we made before visiting the dealership. We relied on the information provided by the dealership's own employee, only to be told something completely different once my husband arrived. Between the misleading phone conversation, the pressure to discuss buying a vehicle after we had clearly said we weren't interested, and my husband's credit being pulled without being told that was going to happen, this entire experience was extremely disappointing. I hope Benson's Pre-Owned Outlet becomes more transparent about its promotions and trains its staff to give accurate information so other customers don't have to go through the same experience.

Intelligent, a gentleman, a family man, tells great stories, inspiring, respectful -- these are all…read morewords that come to mind when buying a used car, right? Just go to Hani and this is what you'll find! He LOVES cars, loves to find you the right one and is a prince. My 22 year old son found him on Craigslist, did his research and got the best car (in his price range) and is thrilled. As a mom, I wanted to go check everything out and was not disappointed. After speaking with Hani I had no reservations about buying one of his cars!

I purchased my used BMW Z4 - 3.0L inline 6 with high mileage. I'm not afraid of high mileage cars…read moreif they appear to have been routinely taken care of and properly maintained. The body was in excellent condition in spite of its 18 year age. Even the Michelin tires 225 ZR-17 were either new or almost new with low miles on them. They were in excellent condition and with the highest speed rating available. This is a huge selling point for me. Go price these tires today and you will see they are very expensive and of great quality and safety. The leather interior was in exceptional condition as well. The engine had good power and the automatic transmission shifted smoothly as well. The automatic power top was not working at the time and this was not a critical item for me. I will fix it in due time. The ride was not as smooth as it could be and so I will replace the shocks and/or struts when time and money permits. This is my 3 used car purchase from Hani in over 20 years. He is an avid car enthusiast as I am. He always buys special and or unique cars e.g. some with immaculate leather interiors, all the repairs records and/or with OEM books, new or almost new matching tires, very fast cars with Turbos or superchargers, sporty, luxury, or both. Any used car we buy will always need additional work, maintenance, parts, etc. But, in my experience with Hani's cars, he has been very successful in acquiring cars with a lot of potential. And, his prices have always been extremely competitive and more than fair and reasonable. When buying used cars, it is always "caveat emptor" (Let the Buyer beware). That is Latin and legal terminology used when purchasing used homes and/or cars, etc. It is our job as Buyers to examine the products and to decide whether or not we are willing to accept the flaws and or issues along with its great selling points as well of any used property we purchase without any warranties whatsoever.