These guys have no idea what customer support and customer respect is! I called to see if they had…read morea part and was told to bring in the item that needed the part as well as the hours of the store. When I came the next day I was told that "if it was true" that I had actually called the day before, I would need to come back on Monday to speak with whoever I spoke to before. I explained I lived far and needed the part asap. The guy did not even attempt to look for what I needed. This is not the first time such lack of care has happened to me at this place. I was also not told on the phone that they had moved. It is the small things that determine if a business survives. This place better get some integrity soon or they will be closing doors again soon!!

The Service is amazing. Fast turnaround, realistic cost, value and knowledgeable. Good selection of…read moreparts. They always seem to have that exotic part and can get it if they don't. They have tuned up my PCs for years w/out any BS or upselling - which always appreciate. Guitar pedal repair and basic fixes. They have always met and exceeded my expectations. Thanks guys.

We had Anthony do our fireplace remodel, and we are extremely happy. Our fireplace was a gas…read moreinsert, and we wanted to switch to an electric. We decided to do a build out to update the space. Anthony was very friendly and punctual. The team that he works with were also friendly and on-time. I was concerned about dust, but was so impressed with how clean they kept everything from start to finish. Anthony has an excellent eye for design, and was very helpful with suggestions for spacing and placement. He was also sure to take care of all the details, including removing existing speakers and lights that would no longer fit and properly patching up holes. They did exceptional work, and we are so happy with the finished product. We look forward to working with him again for our lighting.

What I appreciated most is that they handle everything themselves -- demolition, electrical, gas,…read moreand installation -- so there's no need to coordinate with multiple contractors or worry about who's responsible for what. I had a very specific and challenging project: installing a gas fireplace into a very small, original arched Victorian fireplace. Anthony was incredibly helpful throughout the process. He patiently answered all of my questions and spent a lot of time working with my masonry contractor to explore every possible option. Thanks to his guidance and expertise, we ended up with the best solution possible. We are finally got rid of draft and now spending most evenings in once most abandoned room

WARNING: Do not shop here! Owner, John Hamlin and his staff…read moreLori, mislead, lie, cheat and overcharge! Not to mention they are utterly incompetent, inappropriate and lack any knowledge in kitchens or baths. We had so many problems and so many things went wrong, that it is hard to list everything in one post. We had to order and re-order the the bathroom hardware three times. Because, they didn't know what worked in California or not. After that, they did know what values covers matched what values. And, of course after the third time it was still wrong and we had already installed the valve, so we had to compromise and take the value cover we didn't intend on. During all this chaos, Lori lost track of all the parts we had to return and exchange due to her own incompetence and accused us of taking and not returning the parts. Parts that she could not find! Wow, really! Turns out they had them the entire time! She never apologize, coward! We also ordered wall cabinets and a bathroom vanity, from John. Like other customers reviews, we too did not get the correct cabinets for the space intended, as we were told. Our contractor had to take the time to correct cabinets for the kitchen and correct them to work in the bathroom, which was more money I had to pay! He even ordered the wrong sink, twice! Finally, the counter top vendor came and told us the sink was wrong and he could get the correct sink size(sink number 3), and cheaper than John could. The counter top guy was correct. And when confronted, the Owner; John's Hamlin's response was a shoulder shrug and a lame fake smile. Then, he mentioned the counter top vendor has done this many times, and John felt he had sinks to unload. Either way, it is not good. It makes John look week by letting a vendor over power him and his business or he looks incomplete that the vendor has to bail him out and he makes so many mistakes with sinks. If that wasn't enough, they overcharged us on parts, they changed us for things we did not have or use and they had things we paid for listed twice at two different prices! As an example, they changed us $442.46 for a faucet, which they said the gave us the "maximum discount"on! Turns out you can buy the same thing at Ferguson's, Home Depot or Amazon for as little as $379.90. When we went to dispute the final amount due, it took them an hour and twenty five minutes to comprehend and explain their own bill they submitted to us. And, they finally had to reduce the amount due from $958,75 to $588.54 because it was staring them in the face they were wrong! John clams to have over 34 years of experience, in what? If it is in Kitchens and baths, he must have been sleeping those 34 years. He and his business are a complete disaster.

831 kitchen and Bath designs is a friendly wonderful place to visit where they will help you with…read moreall your bathroom and kitchen needs. Staff will help you understand, what will best fit your space, style, design pulls for drawers and make your space as warm and functional as possible. With so many wonderful options to choose from. I highly recommend visiting 831 kitchen and Bath designs for all of your needs:) Jenny

Great experience. The piece we bought is a signature place for our dining room. Make sure the room…read more We had a mechanical problem and the company totally stood by it. They replaced everything. Amazing. This wasn't Walnut Creek's problem but they stopped up. Outstanding. Thank you team!

We've been here n multiple occasions and all our experiences and transactions have been wonderful…read more The staff is very knowledgeable about all the fixtures and different lighting needs available. They were professional, but never pushed us to spend or exceed an our budget. So really listened to our needs. I would rather spend a little extra on my purchase to get the time, effort and quality product I want and need for my home, as opposed to trying to buy at a big box store were there's no help or even good choices! It was a pleasure shopping here.

I'm very glad I took my retro, complicated and very heavy floor lamp here for rewiring!…read more Thank you, Joe!

Joe was extremely thorough and offered amazing customer service. It's a family-owned business, and…read moreI love supporting small local shops. He even offered me a lamp to borrow while mine was being repaired. Highly recommend!

I had a problem with wall mount controls not working along side the remote controls for a couple of…read morefans. Nick, reached out to us and came over to trouble shoot. He said the fan controls do not usually have a problem with working together that we experience. At first, it seemed like they just would not work. So, he got creative and found a fix that allowed both sets of controls to work together. He also took time to adjust one of the fans to correct a clicking noise it made when running on high. I was really impressed with how responsive Nick was and how he handled the problems.

My husband and I came all the way up here from the Monterey area because Home Depot had an awful…read moreselection. We had already done our research online, and figured we knew exactly what we wanted, but upon seeing a few sconces in person realized we didn't prefer certain styles or sizes. Christopher was fantastic at assisting us in finding replacement items for each room of our new home, patiently looking at photos and researching the website alongside us to find better deals that fit our vision. Once we had finally narrowed things down, he even climbed a ladder to replace some bulbs to show us different lighting options inside the sconces we had chosen. Nothing has arrived yet, so we can't speak to the products themselves within our home, but the purchase process was smooth and low-pressure, with Christopher cracking jokes and keeping what could have been a stressful furnishing experience "light" (pun intended). We only wish we had a Lamps Plus near us, but we were assured the return process should be simple if necessary, and he even offered to look up postage costs versus mileage should we need to bring back any of the items. Big thanks to Christopher and his knowledge!

Glencora was wonderful! She is very knowledgeable and helped us to pick out the lights based on our…read moreneeds!

Although shopping on line is great and easy, sometimes it just helps to see the products, options,…read morequality, etc. This store has a great selection of lights, mirrors, etc. Recently went there with my wife and found a sales Rep, Catherine to help us with look at several options for a bathroom mirror. Found one we loved on the showroom floor. Great experience and received tremendous help for Catherine.

I bought vinyl from this store. They have a lot different varieties to select. The price is very…read moregood compare to big stores. Overall I am very satisfied with the quality.

This weekend I needed parts for a vintage lamp I had just bought. I walked in carrying the lamp and…read moreno sooner had I said "I'm looking for the globe that goes with this" than the guy working there replied "We can't help you." I was surprised to be dismissed so quickly so I made the motion of looking around like I wanted to see some options. I gently pressed and he again stated "We can't help you." Then he told me to go to Bed Bath & Beyond. 1. I was there because I wanted to support a local business. I could have easily tried Lamps Plus first 2. Before you summarily dismiss a customer, maybe show her the globes you DO have and explain why they would or wouldn't work for her particular lamp 3. This is a 60-year-old lamp...I doubt Bed Bath and Beyond would have what I need So I went to Ensler Lighting in Berkeley and spent my $$ there instead. At first the guy at Ensler also wasn't certain he had what I needed, but guess what? He took the time to look around and experiment and ultimately he was able to jury-rig something that worked great. Imagine that?