great company. They told me exactly what they were going to do, helped me with insurance and great…read morepricing.

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

Before you let them do any work get an itemized invoice. They are very pricey. They did a job for…read moreme and It was extremely high in price. They were recommended to me by somebody else. I wish I would've gotten some estimates before I went with them. Very friendly, but they cost too much.

I have to say these guys are THE BEST! I woke up at like 1am on a Sunday to a weird noise and found…read morea pipe had completely come apart and flooded my whole kitchen, dining room and living room it was awful. I called Restoration 1 figuring I'd get some call service and hear from them Monday or maybe after 8am. Nope. One of their own people answered the phone. He asked some basic questions and got off with me and sent a guy out! By 2:30am they has come in, signed paperwork, got all my insurance information to help me with a claim, walked me through what to expect and started to get all the water up! They walked me through every step of the process and I felt like they really were there to help! These guys are awesome and even recommended someone for the repairs I needed after everything was cleaned up! I highly recommend calling them if you need help with water

I cannot express how much DRP helped us. They were kind, friendly and compassionate. Beyond that…read morethey went Way out of their way to make sure our family was taken care of. They were Excellent! I recommend this group Highly!

You do not want to deal with this company. After our house flooded we had a DRP representative…read morecome to our home and talk to us about what needed to be done to finish drying out the house, look for and remediate any mold, repair/replace drywall, molding, etc. We were told they could do everything but the representative said he needed to come back with another person in a couple of days to reexamine the house and be in a position to give us an estimate on the cost of remediation/repairs. This company had been recommended by a contractor who had worked on our house and whom we thoroughly trust. He had worked with this company before and highly recommended them. The DRP representative promised to call in a couple of days to set up a time to come back with someone else from the company. When I did not hear back, I tried to call the representative. He did not return my call. I then texted him and got a reply that they never heard of the contractor who recommended them and were not interested in doing the work because they were too busy with other projects. He could have told me from the beginning they were too busy. I lost valuable time waiting for someone who was never interested in doing the work in the first place. As a result, the mold situation in my house has probably worsened. I would never trust this company and would urge anyone considering hiring them to look elsewhere.

Gave free advice that truly helped my situation and the owner helped me save a few thousand…read moredollars. Ethical business owner.

Great company response time was so good. The guys who came out were knowledgeable and very nice.read more

I cannot recommend this company enough! If you have any water damage issues, Jake from Carolina…read moreWater Damage and Restoration is the only person you need to call. Jake was at my house within 30 minutes of my first call. I had a leak in our 2nd floor laundry room that soaked through the ceiling, walls, and flooring on the 1st floor. Jake was quick to assess all of the damage and provided extensive photos/documentation for insurance. He even worked directly with the insurance company to make sure all the necessary repairs were covered. For the cleanup and restoration work, Jake was careful to protect all my belongings and he made sure I could live and work from home with as little interruption as possible. He organized every step of the project and was always responsive to calls and texts. He went above and beyond to get the project across the finish line, and I am incredibly thankful for all the work Jake and his team did on the house.

I contacted ServPro yesterday and was told they would follow up with a time frame for an estimate…read moreto help resolve an odor issue we have been having within our home. Today, they called and text me that they were on their way giving 10 minutes notice stating that, "Craig the owner of the franchise is on his way". We were unable to accommodate their time for the estimate and because the owner came out already and we weren't available, they will not work with us. The man on the phone stated that the owner can't be coming out, going in crawlspaces for free and having to wait around. I would not recommend wasting your time with this company or the owner, Craig. I will be happy to take my business elsewhere, as this is not how customers should be treated.

This morning our crawl space was flooding due to heavy rains and was less than an inch below our…read morebrand new furnace/ac unit that we had just replaced less than a month prior due to the hurricane flooding. I called everyone I could think of and they were the only company that could get here immediately. They were here within 20 minutes and had an emergency sump set up in less than 5 minutes. Thanks to Alex and his crew we won't need to replace a thing and even though it was an emergency call, they charged a very reasonable rate! If only our crawl space people could get here to fix our flooding issue as fast, but that's a whole other review. Thanks again to Serv Pro, Alex and his crew. We will definitely be recommending you all to everyone that we know!

As we were purchasing our dream home, we knew we needed to pay special attention to the crawlspace…read moredue to high levels of moisture, standing water, and the presence of mold. We knew the project was going to be challenging. However, we found a partner in Foundation Doctor, who was up for the challenge. We found them to be easy to work with as we were working out the bids/pricing, determining the differences between their proposal and the other 2 companies(nationally owned and WAY MORE costly). Michael was a PLEASURE to work with. Once onsite, Mason did an outstanding job coordinating the crew. His ability to keep everyone aligned and ensure smooth execution made a noticeable difference in the project's success. Mason demonstrated exceptional leadership throughout, communicating along the way regarding updates and issues found. Mason not only coordinated the crew with precision, ensuring tasks were completed efficiently and with a sense of urgency, but also guided the team through significant challenges posed by hard, rocky soil. Their proactive problem-solving and adaptability kept the project moving forward without delays. Mason's commitment to delivering top-quality work was evident in every detail, and their focus on excellence ensured our expectations were exceeded. Overall, Mason's efforts, along with "Q" showing up to give this project a shot of energy, had a direct impact on getting us across the finish line, maintaining high standards, and creating a positive experience for us, making them invaluable contributors to this project's success. I/we have no doubt we will recommend their services for anyone needing results bordering on "miracle" status. I'm sure we will sleep a little easier at night knowing our home is much safer thanks to Michael, Stephen, Jackie, Mason, Q, and the other superstars!

These guys have been great to work with. Adam my project manager has been great, he communicates…read morewell, and has work with me to help get my project completed the way I wanted. The guys doing the work have been great as well, Hitz & Michael have communicated with me, and have gone over and above. Very happy so far, and going to continue to work with these guys. I do recommend highly.

We had the classic leaking dishwasher issue and the mitigation team was quick to respond and do the…read moredemo and drying. The restoration sub-contractors they used were very good, great people who did good work. If you have a disaster large or small, call ServPro!