Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

I had a total outage on my spa. They came out in just a couple days, found problem. Ordered part,…read morehad it replaced in less than a week. Much faster service than the big chain.

My hot tub needed some care and attention after I had winterized one year, then temporarily moved…read moreout of the area for a couple years so the hot tub had not been used in over three years. The company which had installed the hot tub was not interested in servicing. I was on the fence regarding repair or replace. I called a few places for service and the schedule was multiple weeks out which was actually fine since the hot tub was not in use. The reason Eastside Hot Tub won my business, and respect as well, Ryan is extremely knowledgeable and helpful and was ready to work with me to help me make a decision on repair or replace. My older hot tub is working great. I relax and think what a super job Eastside Hot Tub did for me. Thumbs up. I highly recommend the team.

I first was given Don's contact through the spa manufacture Clearwater. Our spa is over twenty…read moreyears old and we had a power outage while out of town. Contacting Don we made appointment for two weeks out to fit our schedule. He arrived on time to trouble shot the problem. Turn out to be a shorted circuit board. This item not available because of the age. Don recommended to replace the whole heater assembly. It was available in stock and would replace my old unit. We agree he would come back and install unit. Again he was on time and very friendly. After a couple of hours everything hooked up and spa ran great. He recommended we install a surge breaker at the power box. Don return after a few days and installed it. Don has become my go to spa guy. He was knowledgeable, and friendly. I would highly recommend him.

We bought a home to renovate, and Don came to diagnose why our hot tub didn't work. He said good…read morenews, it will only be $25 for a switch, and it will be a week. After over a month, he installed the switch and said there's no gas at the hot tub. He said it wasn't his responsibility to know that there was no gas. We then had to hire a gas contractor to install a new gas line to the tub, which took another month and cost $600. Did I mention the $25 job with Sound City cost $700 not $25? (There was also a filter to replace he said would cost $200 that cost $400) And that Don left garbage laying around? That he was combative and non professional? Seriously the WORST HOT TUB REPAIR ANYWHERE. Go elsewhere.

I was really impressed with Aqua Girls. I had a hot tub leak and Fidel came out quickly and fixed…read moreit in less than an hour. Very affordable as well. I would highly recommend Aqua Girls.

We had our hot tub drained and chemicals put into it last year by another company. Zero guidance…read morewas given for ongoing maintenance and we go back and forth between Seattle and Phoenix so our tub was quite green when we got back for the summer. Aqua Girls Spa Cleaning helped us out getting our tub clear and clean. They also provide monthly services to keep it looking good and we are happy to leave all this work to them. They were very friendly and punctual. You can schedule services online which I appreciate. We will continue using them as long as we have a hot tub.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

Ken was really accommodating to find time in his schedule. He came over and we initially thought we…read moremay need a new pump but after additional and thorough testing he noticed that the one of tubes were not supposed to be full and solved the problem. I wouldn't hesitate giving him a call if you need your hot tub repaired. 5 stars.

Ken saved the pool party! We had an inlet valve that was stuck closed with a broken handle. Ken…read morecame and not only replaced the valve but also helped correct sub-optimal pipe routing. Ken was really good about giving me tips on how to diagnose issues and maintain the system. Pricing was fair and work was solid.

I needed to have a new sand filter installed for my swimming pool. I got a few different quotes…read moreand Wes at Steady Hands was about 10% less and, more importantly he was super quick to respond and was professional. He and his associate went above and beyond installing a new valve for free. I will definitely be using them again. Great communication, friendly and he offers a great value. Highly recommended!!!

Westley is the literal definition of outstanding customer service…read moreHe really cares and it shows He was the first person to get back to me when my hot tub went out and he went straight to helping me diagnose over the phone without even trying to charge to come out. He followed up with me repeatedly and daily to make sure things had gotten resolved. I will tell you finding an honest , attentive person in this business who knows their stuff is few and far between but he definitely is! Highly recommend!

It was a pleasure working with Olympic Hot Tub and more specifically David. He was very helpful and…read moreknowledgeable of the tubs he was selling and was understanding to our wants and financial capabilities. David was able to work out for us the best possible Hot Tub we now use nightly. But the service did not stop there..... After ordering the Hot Tub a delivery service was coordinated, this seemed to be a contracted service, and when the delivery team arrived (on time) they were as knowledgeable and helpful as David helping find the best suited placement for our tub. They were fast and cordial and the driver was top notch backing up through a more than difficult inclined driveway all the while leaving no damage to my grass or shrubs. The delivery team also dropped off a step-by-step easy read instruction manual with information on how to best upkeep my tub which seemed to be almost full proof (I'm sure I'll put that to the test). But again the excellent service did not stop despite them dropping off the tub and locking me in as a customer. Once the electrician came to hook up the breaker (my own electrician) there was an issue with the wiring (simple fix unbeknownst to me) which Olympic was more than happy to come a fix free of charge. Lastly I have just scheduled my tub tutorial which was accommodated on the date and time I requested. Thank you Olympic Hot Tub for the start to finish best customer service. I could not have hand picked a better company to make my investment in. It is this type of service all companies should strive for as customer service is what most people are buying now days. I can only hope it continues throughout the years anytime I need something. Thank you Dale, David, and Don you have all been great and I will highly recommend you to anyone looking to buy a tub. Well adios for now I am going to soak.

Very expensive and repetitive "testing and attempts to problem solve issue with a low non-motorized…read moreleg on Covana spa cover". First tech said I needed a new leg; then a new team came on second visit and said "I guarantee a new leg won't fix it". They told me "Covanas are very tricky; best not to mess with it." Total charges were about $750! No resolution of problem of the low leg and incomplete spa closure! So, I called Covana in Canada and they explained how to elevate the leg. All I needed was a $5.00 cam buckle! I just needed to disconnect the drive shaft after placing the cam buckle and allowed the overly compressed non-motorized leg to elevate. Now spa will close without gaps. I subsequently found out that this company uses subcontractors to install the Covana spa covers. I personally think that the "technicians" didn't have the skill sets and/or knowledge to resolve the issue. I would not recommend this company for fixing a Covana spa cover. All it costed me was a lot of money without resolution of issue. I felt completely ripped off and horribly overcharged. Come to your own conclusions. But my advice is to steer clear and buyer beware!