I hired Indoor Science to make sure our home was in good shape to welcome in our first child. Having had problems with mold in the past, I was anxious about the results. Scott was patient and respectful and took time to explain his observations to me. He was reassuring and suggested that I didn't need to go the extra mile for additional testing as he was pretty confident everything was ok based on his visual and thermal inspections. I decided to pay the extra amount for peace of mind despite his sense that it wasn't necessary. This stance gained my trust, and ultimately, Scott was right- everything was fine. I don't regret the extra testing because for me, that peace of mind is priceless. It can be hard to know who to trust in the mold industry and I would recommend Indoor Science to anyone. read more

Black Slime powdery velvet slime any colors Brown Pink Red Yellow.. VISIBLE IN HVAC SLIME FALLS ON EVERYTHING RUINED. NOW THE WATER THE SMELL ALL OVER SMELLS LIKE ROTTING FLESH! Clothes furniture towels sheets toothbrush toothpaste my perfumes my hair my dishes my medications. Ruined. I have not bought a mattress it will be consumed with filthy slime. Washing machine! Why Clean? Its contaminated. Slimy. Water you feel it and smell it you see it. Refrigerator full of contaminated food! Cabinets. Mildew spreading like a Plague. Now my skin! / all over eyesight poor. Endocrine damage. Sleep deprivation. Worst shortness of breath. Cognitive impairment. Cancer since 2010 multiple myeloma in my blood and bones. Major Allergy. Extreme weakened immune system. I'm ALLERGIC TO MOLDS AND MILDEW! I I submitted 6 Petri dish . Full of penicillin slime mold Stach. Humidity is high all my clothes sheets towels very damp. Rotting Flesh Order. No cooking ! Ordering food out since February! Bathing disgusting, I was told no. Mold was found and management sent emails stating no mold. Your company called asking if I received email from management. Yes I said. I submitted reply but never saying I agreed with service decision. I knew it was still here! It's worse now. Microwave is out. Next willl be refrigerator then washer dryer stove. You will see its destructiveness unlike any thing I've seen. Carpeting is full of slime. Flooring same! Walls same. I'm very educated on molds . Why would I not be considering my cancer. 3 relapses. 3 transplants. Bathroom linen closet pinkish brown. Metallic pinkish blueish grayish color every where. I'm trying to live a quality of life. I'll be 63 in January I take a flash light shines in vent ceiling. Black mold Slime glossy Gunk in each vent. That's landing all over! Even food ordered out! COBB WEB MOLD WHITE MOLD SLIMY SPREADS EXTREMELY FAST!! Not everyone is going to get infected why? They have a great immune system. If immune system is compromised due CANER OF THE IMMUNE SYSTEM You can't suppress millions of infections from all KNOWN MOLDS MILDEW ! Your immune system is too detect culprit and fight it OFF ! Not mine ! Mine was destroyed by CANCER OF IMMUNE BLOOD CELLS FIGHT NOT MINE!! THIS CAN BE DESTRUCTIVE TO BODY.. Destroying this ISSUE CAN BE DONE! WITH CORRECT COMPANY AND USE OF INDUSTRIAL MACHINERY TOOLS HAVAC USE CORRECT EQUIPMENT AND DESTROY IT! Meanwhile Tenants must leave . Place tenant in hotel. Get the job done. If I put more photos up! It will be censored inappropriate!! I WILL RECOMMEND THIS BUSINESS WHEN THE JOB IS DONE CORRECTLY! I believe in second chances! read more

See all

My perception is that once our inspector set the foot in our door he had already decided that there is no mold in this home. Our condo is new and clean, I did not look super sick so I almost felt like I had to justify myself why I'm worried about mold. Like what are my symptoms, could it be from something else? Could the mycotoxins found in my urine be from food instead? Those were questions I was asked by the inspector before the inspection even started. Once I told him about the water leakage in our bathroom, he missed the still wet spot. He didn't rule there might mold behind the ceiling but overall didn't seem very concerned. We later cut out the drywall and found mold on the other side of the drywall and in the insulation. We mostly had this inspection done to confirm and gain deeper knowledge on what we already knew. I might be wrong but my impression is that if I wouldn't have had all this knowledge already - past water leak in the bathroom and still partially wet, elevated mycotoxin levels in urine - and let's say we had just the mold inspection done to rule out mold as the root cause of some of my health issues, the inspection would have come back with no findings. And I would have moved on missing the root cause of my issues. read more

Had an analysis done by Scott at our house and he was extremely knowledgeable about all things mold related. They call it Indoor SCIENCE for a reason....excellent feed back and our analysis and explanation as to what to do to fix our problem was excellent. Thanks Scott! Use them if you care about your health read more

Loved our experience with Indoor science! They are experts in what they do. I love that indoor sciences work independently from remediation companies and therefore provides unbiased results. Scott was such a pleasure to work with. He was thorough with inspection and testing and was available to talk/ chat throughout the process Highly recommend them! read more

I exchanged some emails and phone calls with Scott about some air quality problems in my home related to the installation of a new HVAC about a year ago. Symptoms included chemical (VOC) smells and various respiratory issues (coughing, snoring, dry and bloody noses) whenever we ran the system. Scott recommended a VOC test that I could perform and send back to him for analysis. When I mentioned I'd already done this via another firm, he kindly offered to look over the report and share his opinion at no cost. He pointed out that the location of the test was not ideal for diagnosing the issue. I wish the other firm had provided better guidance on this. Scott appears to be a much deeper expert than the other air quality diagnostic "experts" I've interacted with this past year. I have the impression he genuinely cares about his clients' health and is committed to helping them identify the root cause of their AQ issues. read more

Best in the business. Had a consultation with Scott after being given air quality test results by an inspector that claimed they showed high levels of mold in my home. Turns out that the results were not interpreted correctly and I'm so glad that I got a second opinion from real experts in this field. Gave me much needed peace of mind. When I was looking for a reputable company to help Indoor Science was recommended time and time again by multiple trusted sources. They were super responsive, quick to help, and very professional. Time was of the essence and they were able to consult with me the very next day after I called. Will absolutely use them the next time I have any need for this type of expertise. read more

We had a water leak from the upstairs apartment and needed to know if there was any mold growth in the wall, so we hired Indoor Science as they were referred to us​. Joel came out and did both air and wall testing. The current wall with the leak showed no mold, but Joel found that it was still damp. While he was here he found that our bathroom wall is also damp. Test results show that there are​ high levels of mold in our bathroom wall. Joel has been kind and attentive at answering all our questions as we decide how to proceed. Thank you, Joel! read more

I just had a mold inspection and mold testing performed by indoor science. I am a landlord and felt the company did a very thorough and professional job. The inspector they sent took a couple air samples inside the unit and a control sample outside and sent to a lab to receive certified results. They also did an extensive inspection in the unit, visually looking at all aspects within the unit that could contribute to any moisture/mold issues and also did moisture readings throughout. The report they sent with their findings was also thorough. As well, the personnel I spoke with in on the phone and sent to the home was courteous and professional. I also appreciated that they were certified inspectors. As a landlord I was also relieved that they did not create a report that made it seem like were some major mold or moisture issues that did not exist in order to try and sell some expensive mold remediation service or construction repair work that was not needed. I would highly recommend them for mold testing and inspection services. read more

Great team. They did a good job on an inspection of mine and really helped me feel at ease with my purchase decision.

We moved into a new construction apartment that we did not expect to have water damage. After two months of living there we learned that the water would leak into the apartment into the walls. We then saw mold growing all over the sliding door and surrounding base boards/framing. We contacted the landlord and indoor science. Indoor science came by and found mold sample on the air and surface sample. We then let the landlord know that indoor science recommended a hole to be drilled into the drywall to confirm. Ian from indoor science came back, placed a hole in the crown molding, which we would later find was not going to reveal anything. He verified that no mold was found. Fast forward to a year later and the same issues persisted. A new tenant moved into the floor below us, and opened up his drywall which was covered in black mold. our apartment also had the same issue as the water was leaking from the roof of the building from our floor and below to the other apartments. Ian and Indoor sciences error gave us a false sense that no mold was in the walls. They were wrong, because they didn't know where to drill. Or were told not to as they stopped communicating with me as they told me my landlord was now there client, even though I called them and paid them both times they came out! I could not believe what they did. I called them after the black mold discovery, and only asked that they helped verify that mold existed for. They would not because there lawyers advised them not to, after I let them know I was not trying to sue them, just to get help with having the landlord pay for our move etc, since he knew the water damage was there before he rented it. I would not recommend Indoor Science if your serious about getting to the root of your problem. BE CAREFUL as BLACK MOLD is a serious issue. read more

Our family used Indoor Science to test radon, mold, VOC etc. in two homes we planned to buy. Scott, the onsite specialist, is very professional and knows what he is doing. He patiently answered all my questions in languages that I can understand and was able to accommodate our tight schedule. The company also gave me a returning customer discount. I will certainly use Indoor Science for our future testings and I highly recommend them to others who have concerns about their home's air quality. It is absolutely worth the money. read more

Scott with Indoor Science did a great job evaluating my suspected mold issue in my finished attic. He took thermal scans, moisture scans, three air samples, looked behind the walls for suspicious areas (we have access doors), and very kindly and thoroughly answered all of my questions as I tagged along. The lab samples will come back in a month and I feel completely confident that they will provide unbiased, reliable data that I can use to better understand what is going on in my house. As a bonus, they use Square, so I was able to pay for it on a card, which was great. 10/25/17 edit: I incorrectly stated the report would take a month. The report was sent to me well within a week, and provided a ton of useful detail about the species of mold present, concentrations in the air, etc. Fantastic company. read more

I was very excited to use Indoor Science as my Mold Inspector after I was able to get the OK from my Landlord. I was having concerns for my health as well as the current state of my basement. My landlord said I could choose the service and he would pay. While researching different services in the Chicago area and after reading the top notch reviews and doing my own research on Indoor Science, I knew they were the service I wanted to use. My Landlord set up an appointment with Indoor Science for August 17th at 9:30am. Jordan was our inspector, he was very polite and did not mind us staying with him while he went through the inspection and talking us through it. Our unit is a Duplex that has had its fair share of Flooding during the summer with a carpeted environment having little to no ventilation, high humidity, and a lot of moisture. There are two bedrooms down there (one of them being mine) I experienced flooding in my room, our hallway, and sewage outburst coming from laundry room that is connected right next to my room into the basement. Also, a patch of yellow mold that started growing in our living area in the basement opposite to the areas effected by flooding. Jordan had his infrared camera and was scanning the floor with it. He also was monitoring areas to check for high moisture. Once it was time for air samples he explained it would be best to set the tripod up in the places with the highest moisture. This air sample had a run time of 5 minutes while it was collecting data of the environment. Jordan asked standard questions of our living space and my roommate Ania and I answered to the best of out knowledge. Jordan acknowledged "white fuzz" growing on our white brick walls, he mentioned it was an indicator of hight moisture and was not harmful. Some of our immediate concerns were the yellow mold growing on our carpet, I had initially cut the piece of carpeting out with concern to my health. Unfortunately it grew right back in the same exact spot! Jordan was not sure if he could determine the growth as mold. It is now been over three weeks and it has drastically spread. We were also concerned with the yellow starting to appear on our brick walls. We were unable to determine a correct answer to that. Jordan stated the indoor inspection was complete and needed to do the exterior of the building. Ania and I thanked him for coming and providing us with the information during the inspection. He let us know the report would be out the following week and would be emailed to us. He also said we could obtain the report by calling Indoor Science. It has been over three weeks and I have still not be able to obtain a report, nor been able to get in touch with Jordan. I have called Indoor Science 3 times now since August 17. Two of those calls were with the receptionist explaining my situation and leaving my contact info for Jordan. I was told I would be given a response back via email or call. Neither of which happened. I called again about a week apart and was told a note would be left on his desk. At this point I had followed up with my Landlord who mentioned he could not get in touch with Jordan either, said the situation is minor and he would get a carpet cleaning in place. My third time calling Indoor Science I asked to speak with Ian, he had given me some helpful information while I was still researching a service to use and sought out his help again. After I told him my situation he asked for my address and saw my Landlord's information - he told me a report was sent to my Landlord on August 24th. I was able to give Ian another email of my Landlords just to make sure, and he said he would send out the report again. Ian helped me understand that since my landlord is technically "The Client" I do not have access to this information. I understood Ian and also understand Indoor Science should not be the middle man between the Landlord and Tenant. I only wish that was more clearer when I was told I could call the office to obtain a copy. Overall, my experience with Indoor Science has left me feeling unsecured - I understand there are a lot of factors in my experience but it would have been nice to receive a call back. I just feel in the dark and this is the environment I have to live in. Gabby read more

Scott from Indoor Science did a great job inspecting for mold in an older home and he was incredibly knowledgeable! The ability to identify any moisture behind the walls and to conduct air sampling provided a lot of comfort in the home inspection process. I would recommend Indoor Science for any home buyers wanting to ensure a healthy living environment! Thank you. read more

Ian came to our home to conduct a mold inspection. Before he came, a different inspector told us that we needed $1000 worth of mold removal. When Ian came, he found that the work was unnecessary and told us how to make simple fixes to the items found in the mold inspection. Ian taught us how to identify mold issues in the future. He was great! I would definitely recommend him. read more

These guys are great for Mold inspections and testing . I do not know them personally but the info they give out is accurate . I am the owner of Bella Mold Removal and have done several Mold jobs that indoor science has tested and inspected . All the customers are very pleased with them and have accurate info and understand a lot about Mold and protocol before we even get there.It's nice to have a company that does not do remediation but educates there customers properly . Thanks guys For making our jobs easier! read more

We had a great experience with Indoor Science, which was professional and confidence-inspiring from the get-go. Some context: we live in an older downtown high-rise and had been sick on and off for more than a month. We were starting to wonder if something in the building air was making us sick and our management office was slow to respond to our concerns. So we took matters into our own hands and contacted Indoor Science. Dylan took our initial call and walked me step-by-step through the assessments that made sense for us and they quickly scheduled our appointment for later that week. Scott showed up right on time and got to work, investigating our air quality and checking moisture on several measures in each room. He explained everything in detail to us and pointed out some areas where we should clean more carefully to be sure to prevent mold. Luckily, it ended up our air quality was generally very good, but there was some discrepancy between the number of small particles in a few rooms, which he identified as being due to the dirty dusty vents (which have probably never been cleaned ever in the history of the building, I'm guessing) and the presence of an air purifier in one room (the one with less particles). He recommended we give the vents a thorough cleaning, have our building install new filters in the fan units, and possibly get an additional air purifier. After doing all that, we have noticed a markedly better feel in our breathing air. Well worth the cost of the assessment, both for our own peace of mind and better air going forward! True to their website, at no point was there any pressure to pay for more testing that we didn't need. These guys know their stuff and they're happy to share their knowledge. Definitely give them a ring if you have any concerns about the air you're breathing! Highly recommend. read more

I've used Indoor Science several times, including for multiple home inspections. They are fantastic, and I can't recommend them highly enough. They are friendly, professional and thorough -- everything you would want. read more

I contacted Indoor Science to help me identify what might be causing a persistent air quality issue in my kitchen to which I've been having allergy symptoms (e.g. runny nose, headaches, rashes). There was no accompanying odor and the symptoms were isolated to a very small area of my home, so I had become very frustrated trying to pinpoint the cause. I decided to call Indoor Science after reviewing their website, which explains very well what kind of services they offer. If you think you may require the services of a company like Indoor Science, definitely spend some time on their extremely informative website. When I first called, Ian talked with me on the phone for a half hour or so to get an overview of the situation and then scheduled an appointment for a home inspection the following week. He arrived right on time and tested for every type of issue that the average person might have an allergic reaction to (e.g. mold, methane, carbon monoxide, VOCs, etc.). He brought a wide range of equipment and was very thorough, explaining everything he was doing along the way. I was very comfortable having him work in my home. Through a process of elimination, we concluded that some construction materials recently used above my kitchen window were the most likely culprit. While we weren't able to pinpoint the specific chemical or pollutant I was reacting to, we were able to determine many things that were NOT causing the issue, which has saved me thousands of dollars in unnecessary testing. One thing I was concerned about when I made the appointment was that the costs would spiral out of control. However, aside from very specific lab testing (which we deemed unnecessary based on the initial results), everything was covered by Ian's consulting fee of $195 an hour, and the time estimate he gave me for the service (approx 2 hours) was right on target. I also received a comprehensive report of the test results for no additional charge beyond what I had paid for the house call. I feel this is a very good value considering that a test just for mold costs between $400 and $500, and he tested for a wide range of agents, including mold. In terms of a solution, I asked if there was some type of air cleaner I should invest in, and he told me that really the best option is to keep my window open whenever possible until the materials dry out, which can take weeks or even a few months. This is basically how I was already managing the situation but I was glad to have confirmation that there's nothing else I need to be doing, at least for now. I certainly appreciated his pragmatic approach and was grateful that he didn't recommend all kind of expensive interventions that he didn't think would be effective. All of that being, said, if the "dry-out" time frame ends and the issue still persists, I will at least be way ahead of the game in terms of having ruled out any acutely dangerous causes, which was truly worth every penny I invested in this testing. Based on their comprehensive approach, reasonable pricing, and high level of customer service, I really don't think you can go wrong engaging Indoor Science for any air quality testing needs you may have! read more

My wife and I are expecting our first child and like most parents, we set a high bar when it comes to potential hazards to our baby's health. Indoor Science exceeded all of our expectations. Scott was our onsite specialist and can only be described as a true professional. He is well educated, well spoken, and was extremely patient with me (and my barrage of questions). In addition to conducting mold and radon testing, he clearly explained the results and was able to provide invaluable insight. If you're looking for the BEST in the business, I recommend you give them a call. Their service is one of the best investments I've made in my family's well being. read more

During a home inspection as a part of of trying to sell my condo, mold was found in two different areas. As a result, the sale fell through and I needed to get the issue addressed. Before doing so I wanted more thorough testing done of the entire condo to ensure there weren't other problem areas. I researched several firms and decided on Indoor Science. I am very happy with that decision. Dylan came to my condo and walked me through the testing he was going to do. He took air and surface samples. He was able to confirm that the two spots identified by the home inspector were mold. The air test concluded that there was not an elevated mold count indoors which was a relief. The final report he sent me was both thorough and easy to follow. It also contained recommendations to address the mold found as a part of the surface samples conducted. I would definitely recommend Indoor Science to anyone who needs to have mold testing done. read more

Ian and team responded to my original review with clarification and guidance I was hoping for about the proposed remediation methods. The revised response helped clarify optional vs required treatment, as well as some additional tips to keep in mind for each component of the remediation. Much appreciated. read more

See all

Edit to add: this company attempted to get my review taken down citing "privacy concerns". They were unsuccessful. I appealed and it was put back up because everything is accurate and truthful- it just reflects poorly on their business practices. I have a mold problem in my apartment. I asked my leasing company to get a lab-certified mold test done. They chose this company. I assume they have an outstanding contract with them. And in order to keep this contract, they do as the leasing company asks within probably "legal" limits. The test was conducted on July 25th and I didn't receive the completed report until August 9th. The report was 4 pages, with the first two being pictures and a few short paragraphs. The last two pages was just a chart with the scientific names of the mold and the levels found. I don't know if they would do a more thorough report if I had contracted them directly but I can't imagine they'd be in business if they didn't. How am I, as a consumer, supposed to know what an appropriate level of mold is? There was absolutely no further explanation other than a string of scientific names followed by a bunch of arbitrary numbers. When I reached out to them directly, I received a pretty immediate email in response from Jordan Thomas. He said he would contact me the next day to further explain the results. He never did. I emailed him in the middle of the day. I tracked the email and saw he opened it but never responded. I called the office towards the end of the business day asking for him and he was "out on assignment". I spoke with his colleague and he wouldn't give me any further information on my results. When I tried communicating that there was no way the results would make any sense to anyone not in the industry he said that since my leasing company was the one they had a business relationship, their allegiance was to them. They had no interest or financial gain in making sure that I understood the results of the test. This told me exactly what I had suspected. The report was purposely vague and lacked important detail for a reason. To give me less of a pull with my leasing company with a mold problem they refuse to acknowledge. I asked for a more detailed report and Jordan's colleague said it had already been sent. It hadn't. He put me on hold to speak with Jordan and then came back saying Jordan hadn't finished it and would send it over. Shortly after our phone call a report was sent over with about 3 more sentences and a remedy to the problem (something that the leasing company has obviously told them to include). I'm STILL not clear on what the report is actually supposed to convey. If Jordan was "out on assignment" how did he get report over to me so quickly? He clearly just didn't want to speak with me directly. That's fine. I wouldn't want to speak me either. Listen guys. I'm no dummy. Your thinly-veiled attempts to pull a fast one on me weren't successful. When you couldn't forge the results of the test, you included as little information as you could get away with. When I asked for more detail, you dodged my requests and then gave me a half-assed second report to shut me up. Maybe next time don't outright confirm that's your motive, k? But as long as you keep your contract with my leasing company you're all good, eh? You do you, but when I need something in the future, I will never use your slimy services. read more

Joel was fantastic. Very thorough and the full report that was provided was extremely helpful. I would strongly recommend Indoor Science!

Extremely impressed with both the office staff and the inspector who came out to our home - excellent COVID protocol. They went the extra mile to help me get answers - highly recommended read more

I used Indoor Science to test a mold sample as well as to conduct a full air quality test of our basement. 10/10 experience. True professionals and experts. Scott did our onsite air assessment, and was outstanding in every way. The other reviews are correct - these are the people to call. It's great that they don't offer remediation services... no conflicts of interest. read more

I had a wonderful experience with Jordan Thomas at Indoor Science. He was very thorough and knowledgeable and went above and beyond to check out all areas of concern and more. He was extremely patient with me and my many questions and concerns. If you have any concerns of the air quality in your home, I would highly recommend calling Indoor Science and asking for Jordan. They provide a full report and give suggestions as to how you can better improve the air quality in your home. read more

Indoor science did come back and performed a formaldehyde testing without additional cost as they promised. I'm pleasantly surprised how quickly they responded to customer feedback and made things right! read more

Had a great experience getting an inspection done by Scott. He was easy to communicate and work with, and he was timely. I received the thorough report within the week, and they've been very helpful about answering any questions that I have. I am glad they were my first stop in dealing with this issue and highly recommend them for any mold and/or air quality issues. read more

Ian is an expert. He is independent, which is a huge advantage to the consumer as he does not stand to gain with costly recommendations for mold removal. I had a company come out and perform work. According to the mold removal company, everything was clear and the project was done. I wanted a second opinion, so Ian came in, found that it wasn't, and the mold removal company came back the next day to complete the work. If you find yourself in the not so fun situation of reading yelp reviews for mold, stop reading and add to cart. read more

Great company and very professional! The technician spent a great length of time in our home and explained to us everything in detail.

Ian was amazing to work with! He worked fairly with the buyers and sellers (us) to conduct the most accurate test results. He even worked a holiday weekend to turn around test results for us ASAP. He is priced appropriately and is a pleasure to work with! Choosing Ian is your best choice in doing mold/radon/asbestos tests in your home. read more

Hired for air quality testing, specifically for mold. Extremely knowledgeable, professional, and delivered results on timeline promised. Very helpful in interpreting results and suggesting multiple courses of treatment. Laid out the situation and laid out the options. Quick replies from Joel Silva -- highly recommend this company. read more

Ian was great. He's very friendly and responsive. He offered to go to home over the weekend when he had plans with his family to drop off the radon kit. I found he was very thorough and followed up quickly with results. He is was always available and never difficult to get a hold of. He also did some asbestos testing at the last minute and rushed the results through for me. I highly recommend and definitely have more tests for him in the future. read more

The Good, the Bad, the Ugly: The Good: Ian showed up as promised and worked with my schedule. He was very thorough in helping me determine where the mold may have originated from. The Bad: got some recommendations on how to prevent in the future. Nothing bad about the recommendations, just that I am going to have to shell out money :( The Ugly: because he was so thorough, he found another spot with mold that I didn't even realize was there. So, hopefully with that, will be able to correct without too much damage. Ian was very knowledgeable and gave me comments that will help both inside and outside of my house. I have some work to do now, but at least I know when I am done with it, I should be good to go. read more

Indoor Science is great. I first called Ian with some questions. Ian answered them and even said he wasn't sure he needed to come out after I explained the situation. He wasn't trying to get money out of me or saying he needed to see the unit before answering my questions. This told me Ian was professional and he would do the right thing. I later decided I would need a mold inspector and called Ian. He and his assistant came with all this high tech equipment and took air samples and used this laser to check if there was moisture behind the wall. I received a detailed report a few days later with an explanation of the results. If you want an honest, reputable mold inspector, call Ian at Indoor Science!! read more

Hi, I called this office to get some info. Not only they spent their time to explain the issue, but they gave me many recommendation as how to solve it without any expectation. They are just wonderful!! read more

The only reason for two stars is due to responsiveness, I was able to get an appointment very quickly and Ian responded very promptly when I reached out about the report findings. My husband and I were both having pretty significant allergy issues in our new home. I contacted Indoor Science because of their great reviews and had a really positive experience with them... until we got the report back. The report showed we didn't have any found mold issues, which we knew couldn't be possible due to our health issues that were only present when we were home. We did some investigating ourselves as soon as the report came back and found several visible possible causes. One, our AC backup pan was full of standing water and loaded with mold, we proceeded to call an HVAC person who said that had been there for a long time because the way it was setup didn't allow it to drain. It is visible in the middle of our unit and not hidden inside the unit or behind a wall. Two, our wood ceiling painted white has visible "yellow" spotting shaped like mold, we called a second company who came out and confirmed. Third, we found a wet spot on the wood where our neighbor's unit is actively leaking. When I reached out to ask questions about the report, the response was, "we don't believe the backup pan was filled with water during the assessment." Unfortunately, my husband was home at the time of the inspection and that wasn't even looked at- so lying to cover that you didn't look at it isn't an acceptable response. Telling me that it wasn't inspected would have been acceptable- but lying about it makes me question the entire report and the validity of anything being checked. Sad to feel so taken advantage of when I'm having major health issues due to my condo, and have now spent several more weeks trying to get this issue found and fixed- the money wasted is annoying, but being sick for even an extra day is really the worst part. read more

The folks at Indoor Science were amazing. I needed a clean air certificate in order for carpet to be installed in my basement. I called up Indoor Science and the person who answered the phone was very knowledgeable and friendly. He transferred me to Ian right away to talk more in depth about the issue I was having. Ian walked me through the process, who would come to my house and how long it would take. This was right before Christmas and I was trying to get carpet installed ASAP. I explained this to Ian and he was able to push out some appointments to have a member of his staff come out and test the air quality of my house that afternoon. The test took three hours. Within 72 hours, I had my results. Despite being one of the leading experts in Indoor air quality, Ian was available to answer all my follow up questions within a few hours. The cost is steep, however, it was worth it. I have piece of mind that the air in my basement is safe for my family. read more