Every member of the staff was so friendly. They never made us feel like we were taking their time…read morewhich happens so often. Each staff member was very efficient and made sure we understood each step. I highly recommend Gwinnett Urgent Care for any health care needs

Sold my hubby a soft cast for arm pain. That's fine. Charged us 35.00 in office fine. Got a bill…read morefrom a different medical group for the same 35.00. Say what? They couldn't help. Called the third party and they marked zero balance. I think they might be bought out by Northeast Ga Physicians group.

Very poor service and extremely expensive. They kept insisting on additional tests that were not…read morenecessary at the time of the visit. Felt like they were trying to upsell rather than provide genuine care. I would not recommend this place and will never visit again.

If I could give zero stars, I would. This place is an absolute joke…read more Today was the last straw. I had an ultrasound appointment scheduled -- and just like every other time with this miserable excuse for a clinic, they canceled it without telling me. I followed strict pre-ultrasound instructions: no food, no water. I canceled my daughter's class. I rearranged a complicated schedule to be there, and I showed up hungry, tired, and ready -- only to be told "Oh, your appointment was canceled." They claimed they sent a text. I don't have a text. I don't have a call. And when I asked why they didn't call, the front desk shrugged and said, "Oh, we did... at first." THEN the story changed -- now apparently the ultrasound tech had to take a three-week emergency break. Three weeks. Emergency. Make it make sense. What's worse is this isn't a one-time thing. This place has consistently failed me and my husband. Appointment changes without notice, horrendous front desk staff who act like you're inconveniencing them just by showing up, and a complete lack of accountability. Last time I came, a new doctor reviewed my old blood test results and told me there were things in there that were extremely concerning -- things I was NEVER told by the previous doctor. Even she was shocked I wasn't informed. This place is disorganized, negligent, and outright disrespectful to patients' time and health. I've had enough. My family will never come back, and I strongly urge anyone reading this to run -- not walk -- in the opposite direction. Avoid this clinic at all costs. Your time, health, and sanity are worth more than what they offer here.

I have gone to CVS minute clinic at Post Road many times. This was a first for my 10 year old…read moredaughter, and honestly we wouldn't have gone for her if we could have gotten into her pediatrician for her ears. Today was a very different experience than I have had in the past. First, I had to wait and then go in with a lady (I did not get her name) who did not wash her hands or wear gloves after emptying the specimens that were in the testing machines before taking my daughter's temp and bp!!! Then I was sent back out to the waiting room and had to wait for the NP to call us back. This was different than in the past, but okay. The NP was Steven Hammond. He lacks any kind of bedside manner (I mean I didn't expect much, but he obviously hates life). He kept his back to us when taking information and never made any kind of eye contact. After being seen by Steven Hammond and waiting for 1 hour and 40 minutes for a RX in CVS, I went back to Steven for a physical RX. He said he would call in a RX at a different pharmacy. Seeing as they were about to close I asked him to print/write a paper copy of the RX so I could physically walk it in to the other pharmacy instead of calling it in. He printed a summary of my report, not an RX. I told him that was not what I was asking for. He acted confused and said, "I don't know what you want. I don't even have a piece of paper." I told him I would wait for him to call in the RX so that I could have a confirmation number for the pharmacy. He looked at me confused again. He said, "Yes, I will call it in." I again told him I would wait to confirm that the new pharmacy had the RX. He said, "Do you not believe me?" I told him I had had past issues with CVS minute clinic not getting the RX to a pharmacy that wasn't CVS. I told him I would wait while he called it in. He said, "you can leave." I told him I would go to the other pharmacy and if they didn't have it in an hour I would come back to CVS again for him to call it in. Then he asked me if I was threatening him! Really??? I explained that I had been waiting at this point 2 hours and I wanted to make sure my daughter was going to get her meds that he prescribed before we left town the next morning. He proceeded to shut the door in my face! The three other people waiting in the clinic just shook their heads. They agreed they had had nothing but problems with the minute clinic at Post Road and the CVS pharmacy at Post Road and that corporate CVS didn't care. It is sad that people who work in such a profession with the attitudes of those at CVS have the control of someone's health. It shouldn't be hard to be courteous when you work with the public.

I walked in right at 8:30 in hopes of being seen fairly quickly. I was experiencing symptoms of…read morestrep and needed to get antibiotics ASAP... I asked if there was any possibility if I could be seen before 4:30 (because that was the only time that was showing up online) and the PA said "probably, but if that's the only time that's showing then that means we are fully booked" I told her I would be quick and she told me to sit and wait and that I could probably be seen sooner than that. Well, she went into a room to gossip with another nurse and did not come out for 45 minutes, only to tell me that I had to wait longer. There were no other patients!!!!

Good experience. I got in early before the first scheduled appointment. The nurse on duty took my…read morevitals and asked me what brought me in. I described my problems and she suggested I cease taking the medication I had tried and prescribed an alternate treatment. So far, the prescribed medication and treatment appears to be helping.

Saw NP Robin Smith today. Very professional, answered all my questions and was seen on time for my…read moreappointment. Will definitely return if ever needed

We've always had great experiences here. Super nice staff and clean environment. This is our go-to…read morefor sickness.

This clinic did a great job managing the flood of families that wait for the doors to open on a…read moreSaturday morning. Everyone on the staff from the checkin ladies, nurses, and doctors were extremely friendly and patient. My 10 month old received every test to rule out the issue and precautionary treatments.

Deceptive business practices. Went to the Alpharetta location at 870 Main Street. Front desk…read moreassociate told me they took my insurance after presenting card. They charged me my copay of $5. Month later they charged my debit card for $245. Said that they made a mistake and do not take my insurance and that I am liable for payment. Contacted them and they have refused to give the money back even after admitting it was their mistake. Wrote the CEO (Bill Miller). He responded rudely and said even though it was their mistake, I am liable. This deceptive culture comes from the top down. AVOID THIS COMPANY!!!!!!!

I recently had two separate visits and at both times the lady at the front desk was horrible. once…read moreyou get past her, the doctor is wonderful as well as the PA.

Exceptional patient care and customer service. I would not hesitate recommending this facility to…read morefamily and friends.

Everyone has been wonderful. They do what I ask them and treat the route cause whether strep or…read moresuch. Ally and Joanne was the best...

WARNING: Do NOT go here for CDL med card As of june 18th…read more2025, the DDS only accepts med card directly from examiner. They will NOT send it to the DDS, making it a complete waste of money. Should not be advertised if they cannot do it

Christina the nurse here is so amazing and friendly. Such a sweet lady, she was very thorough and…read morekind.

Zero stars. I've never seen such a mischaracterization of symptoms by a healthcare professional in…read moremy life. I brought my daughter in for what was either congestion due to RSV, or congestion due to bad seasonal allergies. The front desk person relayed what we said to the NP and what came back to us was the most absurd thing i've ever heard. Without doing any diagnostics or taking any kind of inventory on the state of my child who was there on their own volition, the NP took zero measures to evaluate a true need of care--where she instead focused on what the front desk person said and came back to us saying they didn't have the ability diagnose or treat my daughter and that we needed to elevate go for imaging at Children's Healthcare of Atlanta. My daughter's congestion was nowhere near that level of sickness and my daughter did not have any of the characteristics that the NP relayed back to us via her characterization of symptoms--She would. not. listen, was argumentative, and basically turned us away. I've never seen anything like this. When we ultimately left, I came back completely blown away by the situation and asked for an explanation of WTF just happened and she still went on about imaging at CHOA vs accepting our appointment and doing due any dilligence. She ultimately asked me to check back in, in which, in a wild turn of events, the desk person left for lunch and the NP closed her door. When I knocked on her door she said she was magically on lunch too and would be available at 1. We had a 12:15 appointment setup online!!! Something is way off with this healthcare "professional" or they were motivated by other factors. We basically went next door to an urgent care, explained the same description of symptoms, and recieved what I would consider is a nonimal level of care and inquiry which lead to a z-pack script, advise to use some Flonase, and to continue cold medicine to alleviate symptoms. The lady from Kroger Little Clinic was argumentative and dead set on not administering care that was well within her diagnostic ability and prescribing power. NEVER SEEN ANYTHING LIKE THIS. Oh, except for the prior time where she argued that my poison ivy rash which I've had over 20 times across my life....get this... didn't look like poison ivy. Will not ever go back. Do not go here seeking care.