Always go here for my service and sales. Sales crew is awesome to talk to and never feel rushed. Service crew is also amazing.

Well, after the other two idiots who left bad reviews one who didn't even purchase a car! If you are looking for a 20,000 car at inskip, infinity that's a sure sign YOU SHOULD NOT BE THERE! Anyways onto my review this is for "Sal" and Jeff you guys were awesome you made my car buying purchase a nice smooth quick transaction I purchased my 2019 q50s red sport and could not be happier the price was right..... and not 20k lmao, but it was the right price for what I purchased the car runs mint it was a preowned lease with 1900 miles on it. Drives amazing... super fast....... even though the dealership can't say this I will.... the damn car drives itself on the highway I freaking love it self breaking lane guidance, all the goodies the red sports come with again this car is FAST! It drives like a luxury car and speeds like a super car! ‍‍‍ I traded in my 2014 q50 which I loved as well.... infinity has many things going for them 1. amazing sport luxury 2. Class 3. Awesome technology 4. Amazing warranty 5. Self driving technology I purchased the extended warranty that came with 8 years unlimited miles for an extra 2000 bucks well worth it in my opinion considering one turbo is like 5k Thank you Jeff and sal read more

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i will start by saying Sergio in service was extremely helpful. Went out of his way to help me and answered all my questions. My problem is with the sales staff. I had work done on my car, when I went to pick it up they couldn't have more disorganized. They were trying to tell me they didn't have my keys?? Didn't know where my car was parked and on top of that the car was filthy. they Left water bottles inside. i asked them to run it through the car wash and they refused. I had to find my car in their lot. Left with a really bad taste in my mouth. Will not be back. Don't recommend anyone go. read more

Saturday parts department guy has no customer service. Go elsewhere for your parts

Please do yourself a favor and do not take your car here for service. My fiance took his car in yesterday to be diagnosed, which end up taking almost close to 8 hours to recieve feedback on what was going on with our car. Mind you we were just there in January and was informed all we needed was a battery and then less than 2 months later we have a laundry list of suggested repairs. When asked why didn't we recieve a diagnosis report in January (Chris M. the Service Manager confirmed they do not offer that, but informed my fiance in January if problem persist to bring it back in for testing and the client has to pay again for a diagnosis test they already paid for). Funny, when I asked for a full diagnosis print out this time around they were able to produce it with no problem, but in January they weren't able to do so. When I asked Chris (Service Mgr) why did the diagnosis take so long yesterday when we drop the car off at 8:15am and now hearing back from them closer to 4pm, he replied, he only had 4 Techs, had to email experts about the issue to get there feedback and the car was sitting until 1pm as no one was able to look at it as they're were other cars ahead of us even other owners who've been waiting since the weekend. This doesn't make sense as a business who recieve an award of excellence. If they do not have bandwidth to take clients at designated appointment times they should have the courtesy to inform clients to bring your car back at the time they are actually available for. Then when asked if we could get a loaner car (Paul M, Service Advisor went to check to see if they had any loaners and then came back and informed my fiance they didn't have any plus due to COVID-19 they're not issuing them only for clients under warranty etc). Funny because as I was sitting outside I saw 3 loaner cars pull up by staff and was informed the cars were already reserved when I questioned Chri. Chris also shared that staff had to use them to also drive clients around, which is weird there doing that with COVID-19, but let's say this dealership comes up with every excuse for things you question. Chris was sweating so much during the time I asked him questions about there process etc that he begin to become agitated and told us that his team will no longer perform any work on our car and our diagnosis will be complimentary. Mind you, we were talking to Chris in professional tone and manner and if we were disrespect trust me the cops would've been called. This dealership is all about there money and not providing exceptional service to clients. If you need a loaner be prepared to pay about $45/day from Enterprise and the dealership will not offer to cover anything even if they had you waiting the entire day. When you come to this dealership be sure to have your bank book and credit card available for costly service. read more

I've only come here for service. Usually takes about 1-1.5 hours for oil change/ tire rotation. Takes the same amount of time to get a flat replaced, not sure why it takes that long. I go elsewhere if there's something else wrong with the car. read more

I rarely post 5 stars but have had 2 very positive experiences with the service group here, and that is really important to me...particularly as a female. I live it CT but don't mind the drive to Warwick. They have provided me with a loaner both visits, and I didn't even purchase the car there. I will next time though! read more

Although I've dealt with 2 great sales people, Victor Batista and Steve Romjue, this review is focused on the service department and is long overdue. First, a little background: my uncles are mechanics, however I bring my car to the Infiniti of Warwick dealership for service. Since I prefer to buy certified pre-owned I know that if something were to be covered under warranty I wouldn't have to jump through hoops since all of my service has been completed at the dealership. Secondly, their customer service, in my opinion, can't be beat. Thirdly, it doesn't hurt that they wash your car each time you bring it in for service. Now, back to their customer service... I won't waste your time with the WHOLE debacle, but during March 2013 I was having issues with water appearing in my passenger side floor (yes, it coincided with rain). Unfortunately my grandmother passed away at the same time we were trying to fix the situation. I called Infiniti of Warwick and told them what was happening with my car, that I needed to have a loaner car because I would be in charge of bringing family members to and from the wake and services. The woman on the phone assured me I could have a loaner, but was pretty sure there were no Infiniti's left. I told her I really didn't mind what kind of car I was given as long as I could drive off the lot. However, when I arrived there was indeed an Infiniti waiting for me. I asked my service consultant, Kristin, to please not call me after a certain time that evening (since I'd be at the wake) and to not call until after a certain time the following day (when I knew the services would be over). Kristin was great and called me as soon as the window had expired to update me on the status of my car (she had also taken the time to listen to stories about my grandmother and shared some of her own when I dropped my car off). When I picked up my car, I noticed a single red rose placed on the passenger seat with a sympathy note/a note thanking me for my business. It was such a small gesture that meant so much. I'm guilty of not always completing the surveys they send out following a service experience (sorry guys!), however you better believe I took the time to write one following that experience. The service manager at the time, Cliff, had read my review and took the time to respond and again offer his sympathy and thank me for my business. Although I have had other great customer service experiences here this is the one that will stay with me forever. read more

I came here to buy my 2011 G37s Convertible and I've loved every minute of it! Ill make a long story short. I called there and spoke to Paul who said the car was still available and that he would have it ready for me in the showroom to come and check it out (There was a bad rain storm that week). When i arrived there I fell in love with the car and talked to him about my trade in. Of course, as every dealership does, they low ball you but thats the cost of doing business. I told him that I would be back due to my out of state insurance not being open until the follow day on Monday to see how much my insurance would go up. I then called the following day and spoke to Steve Romjue, since Paul had called out sick for the day. Steve was very knowledgable and very helpful through out the whole transaction. I actually already had a bank approval for 4.4% and through the business department, I was able to get 3.2% through Infiniti. I told Steve exactly what I wanted for my truck, the car, and my monthly payment and he made it happen! I drove away that day! About a couple of days later, I noticed that the Hazard switch was sticking down and I couldn't use it. I immediately called the service department and spoke to Kristin. She said not a problem and to come right in. I did and it ended up being a faulty piece and they were going to order a new one and install it for free when it came in. About a week later, I brought my car in to get it fixed. It took about 2 hours, but when she came in every 30 minutes and told me exactly where they were on the install, it made the time fly by! There was then a problem with registering my car, so she called me to bring the car in for a VIN check a couple of days later. I then explained to her that I worked in Boston and I would need a loaner car. She said absolutely and had one waiting for me that night. (A brand new Q50, LOVED that car too!) She then called me the next day and told me everything was all set. Kristin needs her own paragraph because I have bought 7 cars in the past 4 years, and this is the FIRST time I have ever met an employee at a dealership that actually cares about not only there job but there customers. She has to be the friendliest, kindest, and caring person in that place. She takes extra steps to make sure your accommodated and all set. No wonder her office is filled with customer service awards. She deserves it!! All in all, this was a VERY pleasurable experience. Usually with big car dealerships, your just a name and there just a headache, but I have to say that my next car or any maintenance will be with these guys. read more

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Stay Away !!!!!! I give this dealership one star, and thats because of the salesman. other than that be weary and stay away, like FAR AWAY. I purchased a certified 2015 Infiniti QX60 fully loaded with only a little over fifty thousand miles. From the time I left the dealership I incurred nothing but PROBLEMS. IT started with the front dash, A loud rattling noise coming inside the front of the radio, took it back to the dealer the next day for consult, They found the problem instead of replacing the broken object, they repaired it with felt tape. about a month later the problem reoccured, again they repaired it with felt tape, within the next seven months, the transmission went. and had they had to replace my transmission with a new one, They replace my steering wheel pump because I driving on the highway with my children and the steering wheel LOCKED on me at sixty miles per HR, scaring me and family to death.the steering wheel pump was leaking and had to be replace . and after that the valve body had to be replace. All four rotors had to be replace, the driver's side window would go down and not come back up, The driver's side kick panel lights had to be replaced.The driver's side heated and air condition seat MALFUNCTIONED and to be repaired. Mind you this vehicle was supposedly CERTIFIED BY INFINITI, WHICH AFTER SPEAKING TO A CERTIFIED MECHANIC WHOM STATED THAT THE VEHICLE WAS PUSHED THRU CERTIFICATION JUST ENOUTH TO PASS WITHOUT REALLY BEING CERTIFIED. A.D. Ward read more

Our experience was truly outstanding. We worked very closely with both Brenda Proulx and Steve Romjue. Both of these individuals were professional, engaging and delightful to work with in every regard. They made the transaction happen, worked hard every step of the way, were extremely responsive and stay focused on our needs from first contact through vehicle pickup. Brenda set up the financing quickly and efficiently and helped as through it every step of the way. Steve was totally knowledgeable about the vehicle in virtually every aspect and oriented us to it quickly and comprehensively. I am 59 years old, have purchased approximately 20 cars in my lifetime for myself and family (approximately half of which were upscale vehicles (Mercedes, Lexus, etc.) and this experience was the absolute best ever. Although we live in the Hartford, CT area, we will not hesitate to come to Warwick going forward for future car buying needs. read more

Ugh. I purchased a CPO q50 with very low miles. This has been an absolute nightmare! When we showed up to pick the car up after filling out paperwork, my husband noticed deep gauges across the entire passenger side rocker panel ( spelling?). I should have backed out then. They agreed to fix them and acted as if it were "no big deal". On the way home, the tpms light went off. It took getting infiniti corp. involved just to get an appointment to fix what they were supposed to. It turns out there were multiple issues and I noticed a deep scratch across the top of the tire well. They claim to have fixed it and yet it is still there! I got an estimate from another dealer for upwards of $600.00 to repair it!!! Infiniti Corp called them on my behalf and they keep insisting it is fixed. It is not.They also made a big deal about upgrading my computer system ( which should be up to date on a CPO vehicle-though they would probably say not. Lol. These folks are shady and dishonest. I am sure some folks have great reviews because they purchased vehicles that didn't come with issues.. They clearly do NOT actually certify their certified vehicles. I'll be stuck with this awful taste in my mouth but will tell absolutely everyone I know. Plus, my 6 year old could tell you that this DEEP scratch is just not. Going to figure out how to post pictures of their adequately "fixed scratch" and other paperwork. If I weren't so frustrated,this would be hysterical. read more

Don't come here! They are not honest and try to make you change something that is not necessary and charge you.

I'm deciding to rate this dealership two stars. My boyfriend was very interested in purchasing a car from here, He's a car guy and we look at cars often but never from an actual dealership (infinite, Honda, Volkswagen type dealership). But since he's a car guy he inspected the car before we test drove it. For 20k there was some rust, Missing a few things and there was something rattling in the ac. The price wasnt negotiable AT ALL but all he asked was that the things would be fixed before he came in to purchase the car, Very small things. We understood the rust couldn't be fixed underneath the car but the couple other things were very small. The man who showed us the car said they wanted to get rid of the car by Wednesday and my boyfriend didn't want to lose the car so we told everyone we would be back today. Let me say, The sales manager is very kind but whoever the lady was that called from financing had a very big attitude when she called my boyfriend today. He was driving and couldnt do the credit application at the moment and you could tell she was obviously annoyed. Later when Sal called to see If we were still interested my boyfriend told him he would like the parts mailed to him if they couldn't fix it today since the dealership is very out of the way. Sal told him "Just don't come then". After the lady calling with an attitude that was just the icing on the cake. We didn't come in to make the purchase. For a $20,000 car... things shouldn't be broken to begin with and they shouldn't be shrugged off as "No big deal". For the amount of money he was about go buy this car for you would expect everything to be ready to go. We would have bought the car today If it wasn't for the lady and then Sal calling with an attitude. We don't plan on returning. If you're not someone who knows a lot about cars I suggest you bringing someone who does before you come here so you don't spend tons of money on something not really worth it. read more

I had a surprisingly pleasant experience at Infiniti of Warwick. Surprising because I've had some seriously hit or miss experiences with other Inskip dealerships. Mostly miss. I'm looking at you Audi. Slightly off topic, but my experience with Audi was miserable enough that I went to Bernardi Audi in Natick, even though I live in RI. I just wish they'd understand a little better that a bad experience can turn you off from a car brand and a dealership forever. I can almost certainly say that I will never have a Lexus or a BMW after the experiences at those lovely Inskip dealerships. And I can 110% say that while I will seriously consider getting another Audi and will also consider Mercedes-Benz, they won't be from Inskip - ever. Inskip Audi gets my service business presently only because I live and work in RI. So, back to Infiniti. After hubby's sweet buggy was totaled in an unfortunate accident, we were in the market for a new one, ASAP. We knew we were looking for an entry entry level luxury sedan, and Infiniti won out over Audi, Lexus, BMW and Mercedes. Mostly because Sal Hansford was awesome. He was very helpful and responsive throughout the entire process. It helped that we could get the Infiniti G37x with a whole lot more than other cars in the class without being robbed (e.g. AWD, navigation, heated seats, rear backup camera, keyless entry/start, etc.), but Sal was still a huge factor. We really appreciated his professionalism and he made the car buying experiencing as pleasant as one could imagine. read more

Inskip infinity of Warwick: the worst service department I've ever encountered! I've had a warranty issue on a new QX60 that they have not fixed in three years. After claiming to resolve the issue each time they return the car, I have little faith in their promises. To add insult to injury, they return my car filthy. The interior is beige with upgraded leather, which came back to me with coffee spills and ring marks. They left hair, stains, hand prints, and finger prints throughout the interior (on fabric, leather, & dash), including the fabric panels they just replaced. They had my car for ten days this time, I think even longer last time, & this is how they return it. The more I look, the worse it is. We were excited to get our car back and when my 8-year old got in, all she said was "oh gross, this is disgusting!" and got out. And all this after the service manager, Chris Musone, assured me he would personally oversee the repairs and after I specifically asked Ron Antonucci yesterday to please ensure the car was clean when they returned it because they gave it back quite dirty last time. They have no respect for their customers! Oh, and they took my car with a half tank of gas and gave it back in the red line! read more

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I purchased my certified used g35xs 18 months ago and the vehicle has been in for service 15 times. This vehicle has been 1 problem after another. It has been a huge problem and I have spent way too much time driving a loaner. The "management" team at I skip has been u willing to do anything to rectify this situation. There is little concern for the very poor quality of vehicle or lack of ability to get it to run consistently. I will walk everywhere before I would buy a vehicle here or get it "serviced" here. A daily disappointment. read more

My previous review was about the service department, so now I want to talk about the sales side. Last year I was considering trading in my '05 G35x for the '12 G37x as I really liked their looks and wanted one with more options than my '05. My salesman was Sal Hansford and he was spectacular...yes, I said spectacular. I told him right from the beginning that I just wanted to test drive a couple of G37x's with different options and that there was no guarantee that I would want to even buy one as my '05 was still running well, and he just let me take whatever I car I wanted on my own. I didn't find one on the lot with the options I wanted, and that's when he took me to their auxiliary lot behind Home Depot where they store their overflow. It was there that I found a blue slate model with all the major options and upgraded tires. It was a beauty I tell you, a beauty! We sat down in the dealership and within 30mins agreed on a price. He offered a price that was really good, I asked for something a little lower plus I wanted him to throw in all-season mats, and........that was it, we agreed. I've had this car for almost two years and I still love it like the day I bought it. I sometimes see Sal at the Warwick Starbucks in the morning and he's as friendly as the day I bought the car from him. Anyone who is considering an Infiniti needs to talk to Sal as he knows these vehicles inside and out and will renew your faith in the car buying process. Highly recommended. read more

After searching high and low for the right pre-owned Wrangler, I found a good example on Cars.com. It was at Infinity of Warwick. I inquired about it through Cars.com, and Paul McAtee got right back to me. He answered all of my questions quickly, and was even able to provide me with a .pdf of the window sticker and carfax. Many dealerships do not answer e-mails quickly, and often respond with an automated e-mail. Paul's quick action got the deal closed. I'm a happy customer. The Jeep is perfect. read more

On the positive side, no pressure sales tactic. Fairly knowledgeable about their cars and respectful of a customer's time. On the negative, be prepared to be lowballed for any trade-in. The prices for their cars listed look appealing, but you'll pay for it if you're trading in. At the end of the day, not a better deal. read more

I've been coming to Inskip Infiniti for service on my 2003 FX35 since the day I bought it. I really like the service team there, and I trust their judgement when it comes to needed service on my car. I know I'm paying a small premium to have my car serviced here rather than a local repair shop, but they know my car inside and out which gives me peace of mind. Bottom line you get what you pay for. read more

I traded in my 2007 Mitsubishi Eclipse GT for a 2011 Infiniti G37xS AWD and it was an awesome decision made with awesome people. Absolutely love these guys (and girls)! Easily the best buying experience I've ever had. Brenda Proulx and Paul Mcatee were awesome. From the test drive to making the deal, to signing the paperwork, the whole thing was awesome. Very low pressure. They want to sell cars, and they want repeat customers and it showed in everything they did. I'll certainly be back when its time for my next one! read more

Steve and Brenda couldn't have been more professional and helpful. I was happy with my EX35 and love your service team in Warwick so it was an easy decision to buy another Infiniti .. And I definitely wanted to buy it in Warwick. read more

Just had the best buying experience ever! Seriously - not an overstatement. I recommend W. David Wagner to anyone who is thinking about purchasing a used car or new Infiniti. Great guy, helpful, responsive, but not pushy. Very much the opposite of the stereotypical car salesperson. I purchased the car from Florida, though I came to RI to pick it up. Brenda in the business office helped make the transaction painless. David and the dealership are recommended without hesitation! read more

Bait & Switch Buyer beware I was told by David Wagner "I have your car- QX70 Sport in White." David Wagner sort me out and told me he had the car I wanted - a QX70 Sport in White. At which time I told him I was in process of buying this specific vehicle from another dealership in another State. I asked David Wagner if he could match the deal, he responded that he could, so I went to Infiniti of Warwick and he gave me a sales agreement with a matching price. Next morning I received a call from David Wagner stating the car he had QX 70 Sport in White was actually a demo with 4K miles on it at another dealership. ( At this point it was so obvious that he never had the car), but he conveniently stated in this phone call that he had another QX70 Sport in Platinum color on his lot at Infiniti of Warwick. I told him I had no interest in the car in Platinum color. A few hours later his Sales Manager,-Mike called saying that they found the QX Sport 70 in White, but the car was four hours away. Given this fact I was told by Mike that I would not get the car until the next day which was Oct.1 This would change the terms of the sales agreement (price of the car) because it was a new month. It was a total nightmare. Worst experience ever. I will never return to Infiniti of Warwick after the way I was treated. *Make sure when looking for a car you want, if it is not on the lot at the dealership, don't let a salesman dictate what you are going to buy. I went to another Infiniti dealer was treated fairly, with respect and got a better deal. I guess everything happens for a reason Sent from my iPad read more

I hope i can give no star to this place. They only want your money without really helping you. We used to come here everytime we need oil change, tire replacement and other services. We thought they are professional because they are Infiniti. But today when we wanna get a tire replacement, they forced us to change all 4. They said they don't carry the brand/modal of my tire, then they should have told me in the begining, why made us wait for one hour?! The last time when we were here, we changed both tires to make it paralled even one was still good, just because they don't have the same brand/modal for the flat tire replacement. So this time, they thought we will do whatever he said. If every time when I want to get a tire, I have to change all four?! It doesn't make sense! Long story short, we got a new tire in Tire Warehouse in less than 20 minutes, the guy there is helpful and even try to make sure if my flat tire can be repaired. Infiniti Warwick wasted my time and really disappoint me. I wouldn't come here anymore. read more

I had a great experience with Tracy at Infinity of Warwick. She was incredibly attentive, knowledgeable, and helpful. She was not your typical pushy salesperson. She made us feel comfortable with her approach. He follow ups show how much she cares about the customer and profession. I would highly recommend using Tracey for your next vehicle purchase! read more

CAUTION!!DRIVE RIGHT BY THESE CROOKS!!!! They Sold me a vehicle that wasn't even supposed to pass safety inspection and put a sticker on it anyways. They had told me 3 times over the next 2 months including the day after I bought it was a drive shaft issue (not safety related) and not to drive fast. After bringing the vehicle to another dealer I was told it was 2 ball joints and a wheel bearing for a meager $2000. They knowingly sold me a lemon and have been nothing but liars and rude with every dealing. I can't believe a dealership this big would risk there reputation on 1 car but apparently they do it all the time. Do your self a favor and drive to another infiniti dealer and spend your hard earned money there, don't be swindled by Infiniti of Warwick like I was. They obviously do not care for your families safety after pen is to paper... read more

Working with the Infiniti of Warwick dealership was an experience beyond compare, in the best sense of the word. From day one, everyone on the staff was friendly, courteous and attentive. Ryan Waskewicz, my all-star sales associate was patient in answering all of my husband and my questions. He was beyond knowledgeable about the vehicle as well as the Infiniti brand overall and took the time to go over each feature, even demonstrating the use of each- and this was on a busy Saturday. I never felt rushed or pressured as you do at some other dealerships and when the time came to purchase and pick up, the team even stayed late on a rainy weeknight, never rushing the process and taking the time to chat and go over every feature, pair my phone and continue to answer my questions. Even better, if I have more questions, which I will, they not only allow, but encourage you to come back and go through all of the features again! In regards to my brand new Infiniti QX60, I love it! What's not to love; it is sharp, stylish and has every amenity one could ask for and all for a great value, compared to other luxury brands. Thank you Infiniti of Warwick...I love my new car! read more

Absolutely horrible experience!! I recently purchased a 2007 black Infiniti g35 sedan from here, initially it looked great, drove great, the whole nine yards. When I was on the initial test drive I thought the breaks felt weird but the salesman assured me it was just rust on the rotors that builds up when a car hasn't been driven for a day or so and by the end of the test drive they would be normal, so I trusted his opinion. Four days after we had purchased the car the breaks started making odd sounds, I called them to tell them something was wrong and they assured me it was no big deal and said that it would be best to wait 30 days so the warranty would kick in to bring the car back to get it checked out. After a day the breaks started smoking I called them back again and finally got them to agree that the car was not safe to drive and agreed I would get it looked at the next day. I drove all the way back up to Warick ( I live on cape cod ) and it took about three hours for them to replace the caliper which had failed, So far this doesn't sound like the kind of car a Infiniti dealership should be selling does it? A couple months down the road I noticed on the hood, side panel, side bumper, roof and trunk that the paint started to lift in spots and was appearing everywhere right down to the bare metal and took it to three different body shops on cape; Johns Collision, Anchor auto Body, and Cape Cod Auto Body and Collision and all three said that the car had been repainted and would cost around two thousand to paint properly. In the mean time the breaks started making noises just as they did before which probably meant another caliper was failing AGAIN! A bunch of scuff marks and huge scratches started coming through as well at first they were not very noticeable but the more I washed and waxed the car they started really showing. The dealership disputes that scratches and scuff marks like this could be covered up but a couple of the auto body shops said that you can cover these scratches up in many different including colored wax. We ended up calling the dealership about the paint and they said that the most they could do is pay for half or buy the car back, as that might sound like a fair list of options that means we would have had to pay at least a 1,000 dollars out of pocket for the paint job. They said If they bought the car back they would devalue the car 4,000 dollars, this doesn't seem to fair to me because they obviously did not inspect the car very well and being a big dealership this is a very sleazy thing to do. We ended up losing 1800 dollars once they bought the car back and lost 4 months worth of payments. This place is awful they make you think they care but like many car dealerships only care about their pocket and thats it, they get cars in and try to flip them so fast that they do no inspect them very well. Avoid this place at all costs unless you want an unsafe repainted car, we took our business elsewhere and ended up buying a lexus and they were very fair and showed us all the imperfections on their cars paint job and paid to paint any areas we where not happy with free of charge before purchasing, thats what any responsible dealership should de especially when your dealing with luxury cars. read more

This place really knows how to treat a potential buyer, at no point was I forced into buying a car. Our salesman was Steve and he was easily the best salesman we've ever worked with. Was very patient with our questions and made sure to engage my wife at the same time. The icing on the cake was when he called three months after to check in and make sure I was still satisfied with the car. read more

All I want to say is that it is ridiculous that they will call you 10 times in three days to sell a car but after you purchase one the customer service goes OUT THE WINDOW. After purchasing my car on Monday and being told I could pick it up the latest Wednesday it is FRIDAY AND MY CAR ISN'T READY due to waiting for the title and Infinit's registration services. Don't make promises you can't keep. Also, I have been paying insurance on a car I didn't have for the last week because they pressured me to have everything set on my end when they didn't even have anything done on theirs. Just because now I am locked into a contract doesn't mean you can disregard me like I don't exist. I have been calling them for days and have yet to receive a call from them on their own (even though I am always promised a call back). This goes both to my sales rep and the business office manager. I am done with this rant but it is crazy that I have been dealing with this non-sense for a week now with no appologies or even an ounce of customer service from anyone. A customer is a customer from beginning to end not until they sign a contract and you don't need them anymore to get numbers. read more