Grateful to the Alamo team at PVD for an exceptionally smooth rental experience. Check-in and…read morecheckout were efficient, I received a complimentary upgrade, and all questions regarding vehicle condition and billing were clearly addressed. The vehicle was clean and well-maintained, and the overall service was professional. Special thanks to Lexi for walking me through the rental process and for her friendly, helpful attitude!

Very pleased with this location. We rented a car through Costco travel, which I also highly…read morerecommend because the second driver is included, and we had our choice of Alamo, Budget, Enterprise, or one other company, I believe. Due to its high Yelp reviews and low prices I chose Alamo and I believe I made the right decision based on this trip. After you get your luggage, follow the signs and eventually you will end up across the skywalk in the car rental area. There was a bit of a line but eventually we made it to the front and we were given a booklet with our info on it. From there, you proceed into the garage and Alamo is on the 5th floor. We paid about $500 for a 5-day rental and we had selected a standard SUV, which was marked as being a Ford Edge or equivalent. I'm not sure if they were out of the standard SUVs that day or something but they ended up giving us a Ford Explorer instead, which was rather huge but a super nice car; it had adaptive cruise control, navigation, and tons of legroom. To return the car yesterday, we followed the signs off of Post Rd. or you can plug in Alamo's address into your GPS, and you drive the car back into the garage, an employee scans it, and you gather your things from the car and walk back across the skywalk into the terminal. Very easy. Based on this experience I would definitely rent from Alamo again, specifically this location if I was in town.

Everything was fine with the car, but when I returned the car, the address to return it to was 700…read moreJefferson Blvd, which is INCORRECT! Google takes to you an employee entrance. I was parked in the entrance gate and a man came up to my car and said that they get this all the time. Google took me to the right address, but to get to the actually Budget rental, it's about a half-mile drive up and around. It's such a simple thing and yet I can see that there's a Reddit post that's over 2 years old that complains about the same thing. UNBELIEVABLE!

My husband and I always book our rental cars through Costco Travel, when we travel, and Budget is…read moreusually the best deal. This was not my first time renting from the Providence Airport AKA Warwick, since I have family in the area, but I think it was our first time using Budget instead of Alamo. Budget is also the only company that has a daily toll pass, but for Rhode Island it's not really worth it unless you're going back and forth to Newport a lot IMO. We reserved a standard SUV and they gave us a GMC Terrain. For a standard SUV they promise you a Ford Edge or similar... I think our vehicle had slightly less trunk space which was almost a problem, because we were transporting my parents and their luggage on our first day, but we managed to make it all fit. Very easy to check in and get our car, and easy return process as well. I would rent from this Budget location again when visiting the area. One thing I do like about PVD is that you can walk to the car rental places, also, directly from the airport, as its connected via skywalk.

I chose this rental car service from Priceline it was a weekend rental. I chose the airport…read morelocation for convenience. Easy to find the entrance to the rental and the counter. The young man at the counter was respectful and friendly. Service was fast. I paid online thru Priceline so all I had to put was a $100 security with a major credit card. I did have my own insurance so I was able to opt out of theirs. Mileage was unlimited. One thing I did like which I have never experienced with another rental company was that they allow you to pick your own in my case SUV from a row available which I must honestly will say was tough to chose. Two things I did not like was no XM radio nor do they have the option of charging a daily fee for unlimited tolls. I was going to NYC so not having the option meant they would bill me for all tolls I went thru. They do have the option of paying a gas charge of $2.95 a gallon if you don't want to fill the car on return. The return process was also smooth. I would like to acknowledge Jack and Darrian one took care of me at the check in counter and the other helped me when I was looking at the vehicle options to choose. I would rent from them again if it's a local rental that has no tolls.

Very disappointing rental. Pay close attention to the charges. They definitely try to nickel and…read moredime you. It seemed as if I was charged for the previous rentals charges. I didn't complain. When I received a survey I responded with low scores and a short message. I was then contacted by the manager. Their Tri-Branded Area Rental Manager reached out to me and addressed me by the wrong name in my email. (My email is my name) after I called her out on she addressed me by the wrong name I never heard back. Great company but this location is lacking and it starts with the manager. Again pay attention to your rental when checking out.

This is probably one of the best rental car experiences I've ever had. It doesn't take much to…read moreimpress me - customer service, happy staff And professional demeanor. Their desk and delivery staff were all professionally dressed and gave the impression that they loved their job. The gentlemen who were delivering the cars were all wearing suits - impressive.

The manager here was insisting that he was giving us an upgrade for free when he didn't realize I…read moreencountered this problem already in California. The have cars classified in one class of cars when they are not. Because a car looks big outside when a person sits inside they can tell the difference in size when you're over 6'. Your leg space tells the difference especially when it doesn't have a way to lower the seats. I never got the managers name but the date was 11-29-2025 @ 8:30pm. This is what Enterprises around the country are doing and something really has to be done about this. The man at the front desk (Jamar) was very helpful and telling us he knows we request certain vehicles because he is aware of our job and the distance we travel . The stars given are for Jamar and nothing at all for the service received by the manager Jose.

Fast service, courteous and knowledgeable employee. Convenient and easy experience overall…read more It is a very far walk to the car rental area from baggage claim. Just so you know

We rented a full size SUV to drive down to Florida. They were accommodating vehicle was there when…read morewe arrived and very clean. Also accommodated us switching drop off locations in Florida. Only con was we weren't flying in and apparently there is no way to truly get in it was made for people flying in and walking from airport.

I had a 7:20 flight and they opened at 6. I dropped off the car around 5:45 and there were other…read morecars being dropped off. The drop off area is in the garage so everyone was just lining the cars up in the marked area and leaving the keys inside. I received an accurate receipt less than an hour later. The car rental garage is connected to the airport by a long enclosed skywalk and it was open. Expect a 5-10 minute walk. I had picked up at a different location and didn't know if there would be an issue with early drop off or getting to the airport afterwards. I attempted to clarify by calling and ultimately had to visit the location as they didn't answer my calls. I hope this review helps anyone else who has the same concerns.

We booked through 'dollar', we show up for our car and they're not even open. Just a sign that says…read moresee 'hertz' booth for service. We get to hertz and there's two guys inside, with a line wrapped around the parking lot back into the terminal. Averaging a full 15-20 minutes per customer, it took us over two hours to get our car. Even though I filled out the pre-pickup forms, verified my license and identity, and uploaded my card inorder to 'skip the line' as advertised, it made no difference. Absolutely still had to wait in the line. Absolute joke

don't rent from this awful place. I based my whole trip on what the budget employee told me. I was…read moreflying from Florida to RI. and renting a suv to drive back to Florida. I called and spoke with someone because I was using a debit card. and it was a one way rental. she said because I was flying into RI I was all set to use my debit card. well that's not the case. when I got to the counter l, the lady said I needed a major credit card to do a one way rental. if I would've known that I wouldn't have booked this trip. like I said I based my trip on what the damn budget employee said.

Rented back in early August 2025. They did not have the type of vehicle I specifically requested…read morethat i prepaid for. After a run around I contacted the corporate office to have money refunded due to the inconvenience. They said yes and then reneged. I had to contact the attorney General to get the refund. Budget said their policy allows for them to do that. I make it a point in life to hold companies to a standard and not "doing whatever they feel like". You try and suck as much money out of people for the least service possible. Do better. Last time customer.

Our flight was delayed into Providence and we talked to their customer service rep that said the…read moreemployees would track our flight and be open when we landed since it's past their opened hours. We landed and no one is at the counter to help us to get a car. We're now stranded here just like other customers that had reservations are. Their automated system even says that they track your flight and stay two hours after your flight which is false.

Rented a vehicle on-line - declined all roadside assistance and insurance and have the on-line…read morereceipt to prove it, however when the vehicle was picked up at the counter, the counter person apparently added in these fees (they work on commission). Horrible - ended up paying nearly $500 for four days to rent a cheap sedan for just over 100 miles. They also upped my mileage by over 100 miles - document and check everything along the way!

Standing in line for over an hour. 1 employee actually working while two others do nothing but play…read moreon their phone. Line wrapping around the garage and no sense of ethics to help people out. Hire new employees!!!! This is the worst experience I have ever had with a rental service.

I would give them 0 if I could. We waited along time then were told if we wanted a gas car it would…read morebe an upcharge.Next we came home and was billed $42 because they said the car was not filled it was missing 2 gallons of gas. We filled it up right before we turned the car in. Worst rental experience ever!