I bought a retired state police sedan cruiser from this dealer. I was concerned about the internal…read morewater pump in this engine as they are known to fail. After the warranty expired I took it back to have he water pump replaced. As it turned out Mike had replaced the pump before i purchased the car. A shady dealer would have taken my money and done nothing. Mike checked the car and his records of it and found that the pump was replaced. They charged nothing for looking into this and informed me of the warranty of the pump should it fair in the future. I can not be more happy about doing business with this dealer.

Exceptional service and unbeatable prices. Find my daughters first car there and we're beyond happy…read morewith it. Go here for all your car and automotive needs!!!

10/28/21: We took my daughter's car here for the first time to get her state inspection. We…read morescheduled our appointment online & they had plenty of availability unlike a few of their competitors in the area. We got there and were checked in immediately. During the inspection, several maintenance items were suggested to be done. She did it & they were nice enough to give her a few discounts on service. She spent more than she wanted to, but they were nice. The waiting area was spacious & clean. They don't offer complimentary snacks like I'm used to though & they didn't have much to choose from that day in their snack machine. You get kind of hungry waiting hours for car repairs. They need to look into offering snacks. All in all, it was a great visit. I'm sure we will be back.

WORST CUSTOMER SERVICE - 1 star is much to generous…read more We made an appointment for 8:30 - dropped night before and the car was still not ready until 2 in the afternoon. Besides that, every time we would go they try to UP SALE us on unnecessary repairs! Upon arriving to pick up my car they told me my Honda Care had expired and failed to tell me before servicing the car so what I expected to be FREE was $133.40!!! They should have called us prior to doing work and notified us at our March visit that our Honda Care was about to expire. All this place cares about is BLEEDING their customers dry of money!! They will not get any more of our business!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

These guys were great to work with. They had what I wanted in stock and, unlike some other dealers,…read moredidn't try to add a 'market adjustment' charge to the sticker price. Marvin was great to work with and I found that the business folks were fair and reasonable. Definitely a good car buying experience.

You cannot trust Mechanicsville Toyota Service Dept. at all! When we took in our Sienna for the…read more"10K' service they gave it back to me without the tire pressures being checked, the tires NOT rotated, and worst of all, left off the oil filler cap and it blew oil all over the engine compartment. They had to immediately come to our house, pick it up, take it in to steam clean the entire engine compartment, and re-do the whole service all over again! Ever since that Fubar, they promised to have Master Techs either do the work, or at least double-check everything before releasing the car back from service visits! BUT GUESS WHAT? THEY DID THE SAME THING ON OUR 25K SERVICE JUST NOW!!!!!!!! tHEY LEFT THE DAMN OIL FILLER CAP OFF AGAIN AND WE RODE AROUND FOR OVER A WEEK BLOWING OIL ALL OVER THE ENGINE COMPARTMENT!! I'M CALLING THEIR CORPORATE OFFICE!!!!!!!!!!!!!!

There were two or three men at the front counter none of them said anything. No hello or how can I…read morehelp you. An older lady sits at the door and after several visits she never spoke. The finance manager did not communicate that the amount of overage from the CASH SALE went to the bank instead of us. She also presented incorrect documentation and we had to come back to sign everything all over again. The salesman was excellent and we are still waiting on service for a part. Stay away from the unfriendly dealer.

I scheduled an appointment for service at 1:30. I called to ask for it to be at 2pm instead, as I…read morewas coming from out of town. They were flexible and said it'd be fine. I arrived and Erin ( my service advisor) was fabulous. I utilized my car doc program today. Re: the service department...I was surprised it took over an hour and a half for an oil change and tire rotation.

If you just purchased the white 2007 Chevy Tahoe LTZ 4WD BEWARE we asked for proof of "new motor"…read moreNEVER got a call I checked the car fax and found the vehicle actually has well over 217,000 miles was told they would look through the papers and give us a call i doubt they ever did look because they sure as hell never called us in other words means they were falsely advertising a low milage vehicle. Also was told that the vehicle would be there on Thursday 4/28 we drove up there and it was no where in sight was told a part was being put on to pass inspection they would call the next day when it was brought back on top of when we pulled up we seen them SPRAY PAINTING the frame on a vehicle to cover up and noticeable rust. STAY AWAY FROM THESE SLEEZEBALLS.

Best experience ever. VA Cars Mechanicsville gave my husband and I all the time we needed to take…read morethe car to make sure we're happy. Not pushy at all. Kevin worked hard to get me a great interest rate. When a dealer tag fell off the car I was test driving Harley brought me another to my place of work. All were great dealing with my indecisiveness and uncertainty. Got me a payment under what I expected. We didn't have to wait hours upon hours to fill out paperwork. Quick transaction and great value. Highly recommend.