We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

This is the place to go!!! Aymund went above and beyond for me and found me the perfect car for the…read moreperfect price. 10/10 i would recommend this dealership to anyone, and will be telling my friends and family.

My wife and I were looking for a second car as she started back working after this covid mess. We…read moreshopped around and found a few options here and got a good deal cash price on a 2011 Nissan rogue, owner worked with us ended up paying just above our budget for the title (we were expecting a down payment and financing) so we didn't mind just a little bit more to buy out right. He made it super simple and quick we were in and out within an hour with a new car, title tags and everything. Highly recommend if you are looking to shop small, get great customer service and support a local business.

Scott Davis was my sales rep. He was wonderful. Extremely responsive and kind. I would do it all…read moreover again. This was a seamless car buying experience when it comes to dealing with Scott.

When you follow the online prompts to sell a car, you think that CARMAX will get the job done…read more I wound up selling my car to a junker. The online tool stated that they would pick up my car, for a $199 fee. On the day of the appointment they reneged on that offer and they could not provide me a good reason. I was told, "It could be a number of factors." I filled the online application and was offered $1700. When my daughter arrived at CARMAX, (having payed $115 for a ten mile tow), CARMAX said they could not take the car because it hadn't been registered in Va. The car had been parked, legally, at my am daughter's home. The DMV was notified and plates, tags were removed. The car had been parked for 2 years. I've seen CARMAX in Spotsylvania County purchase a used 'car, that had not been registered for 18 months. They told my friend not to worry about it- that they'd take care of it. She was purchasing another car from them. I guess that makes CARMAX's decision much easier. No one at the CARMAX in Midlothian could make that decision. I wound up selling the car well below that offer of $1700 - but I had to get it done because my daughter sold the home where it was parked. This leaves a very bad taste in my mouth about CARMAX. My older vehicle had 72k miles on it (and was a 2006). The hood of the car needed painting - no body damage, no accident. A good auto, with title in hand. When I purchase my car, I will not use CARMAX.

I recommend them if you're looking for a new car . This is the place to go . They are very…read moreprofessional

Wow! Everything started out good. The sales guy was really friendly and not pushy which I liked so…read moreI bought the car. Now its been nothing but a nightmare they can't seem to get my paperwork correct my temp tag has expired then they're sending things to my old address that I used to live at five years ago I don't understand what is so hard about processing a new purchase.

I have bought 3 cars at Ultimate and Mark is as good as the cars that I have bought there. If you…read moreare looking for a good car and great service, go to Ultimate Motors. UT

Gregg is great to work with. He is super honest and went out of his way to work with us to make…read moresure we got the vehicle that was right for us. I hate car shopping but this was the easiest experience ever.

OK is not "good enough" for Subaru. My expectations for Subaru service is six star from Michael's…read moreSubaru in. Bellevue, WA. The staff is smart, "on-it" as soon as you drive in. The team at Hyman was on their cell phones and computers. I didn't know what to do. Robert was pleasant, nice enough and enthusisatically recommended new tires. I'm going to shop around. Instead of complaining about what I saw here are my suggestions: 1) Entire team needs to wear same "team" polo shirts with logo and name tag; the very slow software needs an update - fast!; the snacks need to be presented with welcome instead of dumped in a basket; throw away the August magazines'. the team needs to listen more, talk less; the blonde woman should keep her political views to herself, and cover her cleavage. Clearly this Auto group doesn't care about customer experience - if they did they wouldn't have 1.5 stars. I drove to Midlothian hoping for better attitude than a Broad Street dealership. Hope my next experience is better.

Will NEVER come here again. Should have gone out to Colonial Heights like my mechanic recommended…read more Had a recall on the puddle lights for my Forester. I ended up going there four separate times and ultimately getting the lights disconnected instead of fixed. They offered to "fix the lights properly" but, since this was VISIT NUMBER FOUR, I told them to just take them out. The whole experience was frustrating. Visit 1 was to confirm I needed the recall, 2 was to put in the parts only to discover they didn't have everything they needed, 3 to do it right except they scheduled it on the wrong day and then the lights were back on that evening, and then 4. The only time anyone apologized was when I pushed for it. I don't know if it's a higher up management issue, but the experience was so bad I'll be actively steering (car pun!) people away from them. Subie Guy is so much more reliable, friendly, and treats you like a person.

Have had multiple issues at this dealership. Yesterday I came in for an oil change and state…read moreinspection. I forgot my current state inspection expired in December, not now. The service rep did not remind me. I know it's not his fault, but he could have at least said something. He then failed me for my rear tires and front breaks- both of which had been replaced less than a year ago. He let me know he scrapped off my current inspection sticker and I have to buy new breaks and tires from here. What the heck?! I asked him why he didn't let me know that my current inspection sticker didn't expire yet, and he said "oh i didn't want to question your judgement". So he clearly knew, but didn't tell me. He just failed me so I can purchase from him. I have had Infiniti for my last 3 vehicles. I was going to get the new q50 red sport, but now I will choose something not Infiniti. I've had nothing but issues at this dealership but this is the nail in the coffin. If you want a dealership that provides exceptional customer service, this is far from it.

I went here to at really nice car, but decided not to purchase because they didn't offer what I was…read morelooking for which was overnight test driving. Some dealerships will allow you to take a test drive meaning you leave your vehicle with them and the car your interested in you able to take it home to see how well you like the car. At this dealership they don't do that unless their 99 percent sure your going to purchase. Oh well they lost a sale, but what the kicker is they actually lost two sales. Smh! My husband went back to the dealership only days later and was interested in a car there and they gave him some bs because he wanted to make sure the car was on the up and up. Again, they wanted to some dumb unnecessary bs and they lost out on a sale from him. The salesman who help me was totally professional but he's probably the only reason why this place will get two stars