Great customer service. Bhuller was easy to work with and was able to put together an itinerary that met my budget and needs.

Have used infinity travel for many years with Kullar. He is always supportive and available and always looks out for this customers. Working with him is an amazing experience and I look forward to working with him in the future. Thank you for all your help throughout the years! I would 100% recommend working with Kullar. read more

Kullarjit went above and beyond with his service. Any issue at any time we had was solved within minutes. For a great experience book with him because he genuinely is trying to make sure your travel experience is amazing. read more

Our family has used Infinity Travel for many years to arrange our tickets especially for India. Again Kullar came through with immediate and best tickets on Singapore Airlines. The flights were flawless as was our experiences to and from India. Kullar is reachable (no matter where we are in the world), always responsive, courteous, and efficient in his services. We always are grateful and appreciate that we have used Infinity Travels for our travel requirements. read more

Scam scam scam! Sick feeling in my stomach with number of holds and time lapsed and it was never ending nonsense. Thank goodness for credit card fraud detection read more

This is a scam company. They told me they were Expedia, pretended to refund my flight, booked me a new flight but refused to send me the confirmation, and then charged me double the flight cost. It wasn't until the charge came through that I even realized it wasn't Expedia and they wouldn't email me any of the details. read more

This company is a total rip-off. I had a reservation with them, confirming it was fully refundable before Mar 12. I cancelled on January 2 and they charged me $400. My advice: do not trust them!!!! read more

This is about as close to a scam as you can get. I was under the impression I was dealing with an airline and it was only at the last minute I found out that it was infinity. They charged me a large sum for seating on an airplane, which should've been free. They charged me $300. I complained and it sounds like they're going to refund most of the money, but it should've been all of the money. Beware. read more

They should wear masks-robbers. Connected to this rip off business by error- thought I was calling an airline. Bottom line- they were charging me DOUBLE the fare: same date, time, and flight, as the airline. 100% is quite a markup. Avoid. read more

SCAM SCAM SCAM!!! Unexpected cancelled trip with no refund! Empty promises, hours of phone calls. Avoid using this agency at all costs!

Absolute scam company! They make their money off of purposely not notifying you of payment due dates. The reservation specialist and his supervisor mislead my family and never sent due date notifications. I was not refunded my money and lost the rooms I booked. read more

Googled royal caribbeans reservation phone number because I needed to book over the phone since I am a Hardrock employee so I get discounts through royal caribbean but it has to be over the phone. Google somehow messed up and gave me infinitys number. Called and could hear well in being so keep asking is this royal. Mike said yes more than once. I thought it was weird but he knew the information for the ship and told me they use sub companies or something similar to that. I asked about my hardrock discount and other discounts being offered by royal this week and was told that my room was the last room on the ship and that's why it was so much more. I was also told that the price was also higher than the website bc taxes, grat, and port fee wasn't included on the website. It's my husband birthday during the cruise and our first trip as newlyweds so I scrambled and booked and was like okay it's through royal so I will just look everything over and verify with them once I got logged into the app and seen the breakdown. Started looking at the paperwork which said infinity and googled them and boom I booked through a travel agency and was lied to that it was royal. So I called back and ask the man why he lied. He argued with me and told me I couldn't have got it cheaper bc it was the last room on the ship. Guess what! I got charged over 700 dollars more than I would have if booking online. I called royal to make sure the same things were included. 2500 for a 3 day cruise that I would have paid around 1700 for and I was lied to. Thanks for ruining a vacation before it started read more

This company is a total scam! After booking and paying in full for ten days in Greece, they never provided any travel documents and did not refund our money! After placing more than 30 phone calls that were never returned, we are left frustrated and in disbelief. Hopefully my credit card company will be able to refund our money. TOTAL SCAM!! STAY AWAY FROM THESE CREEPS! read more

I've been a loyal customer of Infinity Travels for over a decade, and their exceptional service never fails to impress us. Their staff is extremely professional, prompt, and incredibly helpful, making every travel arrangement a great experience. One you give out your travel requirements to them, they not just get back promptly but get back with multiple & cost effective options. I wholeheartedly recommend Infinity Travels to anyone seeking a reliable and efficient travel desk. Their work ethic has made them my go-to choice for all my travel needs, and I trust that they will continue to provide top-notch service for years to come. Thank you to Khullar ji and the whole team. read more

Called up Infinity Travel on 5/19/23 to cancel a delta flight for my wife. I spoke to Infinity agent Victor D Cruz Victor cancelled my flight reservation in error along with my wife's. Victor lied to me from 8:30pm- 10:30pm telling me he was going to restore my flight ticket and he never corrected the ticket error and left work leaving my ticket cancelled. I had to call Infinity and speak to another agent who had to get me a new ticket with Delta and charged me an additional $270 for the change in ticket plus $200 Infinity fees all for a mistake Infinity agent Victor D Cruz made. I filed a complaint with BBB against Infinity and would never recommend Infinity FOR ANY SERVICE, they are the worst. Dr Walter Brooks read more

We have been getting our air travel tickets to India from Infinity since 2006. KullarJi has always given us best deals. He is always available and prompt to answer questions or resolve any issues. KullarJi even worked through the night to get us tickets during an emergency. Infinity travel is a very reliable travel agency. read more

Stay away from this agency they are fraud. I booked tickets from Canada through a Canadian Airline but had to cancel within an hour and booking was for two weeks later, by mistake dialed this number18446601633 one of the person on the phone named Adam said yes we can refund but there is a panelty and then engaged me in refund process it sound pretty fishy to me he tried to charge on my credit card. fortunatelly in the meantime I was trying to reach the actual airline phone line and got connected with them, got full refund from the airline. It does not end here this agency kept on calling me and sent me an email to sign and send it back for the refund as they wanted to charge me $200 refund fee. Beware of these crooks. read more

They asked me for ID which you only show at an airport. They they were double talking and telling me the price had gone up and that I owe this much money and thoroughly confusing me. I ended up hanging up on them. I would not deal with them as I did not ask to speak to a travel agent when I called West jet. Not to trust... read more

we have been using Infinity Travels for many years. KullarJi always finds us best deals. He has helped us with many scheduling issues and changes and is always available for any questions. Infinity is our preferred travel agent. read more

I needed to cancel a flight. I Googled the airline and this number popped up. The gentleman at the other end was eager to help me. After 45 minutes off and on hold, and my supplying a lot of personal information, the flight was cancelled and my miles reinstated. Then I was told it cost me a$199 cancellation fee. Since the flight had been changed by the airline and no longer worked for me, I felt no fee should be charged. The gentleman dropped it to$149. Only then did he tell me the charge would appear as Infinity Travel on my credit card. I thought it odd that the airline used a travel agency to cancel flights! I was so tired of the delays that I agreed. I checked my credit card and saw the charge and the reinstatement of my miles. He did accomplish the task, but my ignorance of procedures in canceling a flight cost me an extra $149. that the airline would not have charged me. I don't trust a company that uses deceptive practices to get customers. He knew I thought I was talking to the airline. LESSON LEARNED-Be careful Googling for phone numbers and ask pertinent questions! read more

We have been booking our India tickets through Infinity for past 7-8yrs and always had wonderful experience no matter which agent did our booking. They are smart, quick and very efficient. This year with the pandemic, our experience have been extraordinary with them. Thus I feel compelled to write a review. My father-in-law passed away and my husband needed to travel urgently but we were having some visa issues. However, he felt like it was a good idea to call the travel agent to get idea on availability of ticket. Kullar was amazing and gave my husband tips on getting the visa issues sorted ASAP and got him a ticket to travel the very next day. In today's world, it's so hard to find people who will go above and beyond their job to help a random stranger. If it not for him, my husband would still be stuck here. Amazing people doing amazing work! read more

I would give them negative starts if i could. Our flight back from India was delayed for more than 2 hours and we had to cancel our tickets to get new ones due to some reason. When we called the airlines they told us that they have endorsed the ticket for refund as the flight was delayed for more then 2 hours. They also told us to talk to the agent who issued the tickets to get the refund money back. After we came back and called infinity travels atleast 20 times we didn't get a single penny back from them. They kept delaying it and kept on telling us that they are not able to get any money from the airlines which we think is total crap. Would never ever buy tickets from them for the worst customer service and for eating up our money. Totally unethical and unprofessional. They also had refused to accept Credit card when we initially wanted to purchase ticket from them and then reluctantly agreed to do it when we told that we would buy the tickets from some place else. We should have smelled the rat in the beginning itself. read more

I have been getting tickets to India from Kullu ji for about ten years. He is patient, and attentive in learning your needs, directs you to right choices, helps in clarifying your thoughts. Best part is rates are lower than internet rates! I don't know how he does that. Just today I got a really good news. I bought Air India tickets to Delhi (from SFO) on 10/7/19 for $1570/- per ticket for total five tickets for journey scheduled in November Thanks Giving time. These tickets were nonrefundable with any change costing $350/- per person. Today I saw the rates drop to $1170/- per ticket at Air India website. I called Kullu ji at around 7.30 pm today, and he told me he will see what he can do. At 9.30 pm (stuck around in his office just for this) he called back and what he did is as follows: -He was able to cancel the tickets with $60/- per person. - He was able to get me fair of $1150/- per person!! It was incredible what he was able to do. God bless him. We would always get out tickets thru him, obviously. read more

It was a pleasure doing business with Mr. Kullar. Booking process was seamless. On top of it three months after the trip I had to get an invoice with one ways prices only for reimbursement purposes. He patiently went through the process of reissuing the ticket and provided the same to me. I Recommend him!! read more

Neelam Gandhi was super efficient in helping us to buy tickets for December holiday travel to India. She was courteous, patient and prompt. I highly recommend her to buy air tickets. read more

We mostly deal with Kullar at this place and our experience has been very good. Kullar is very professional and courteous to deal with. Update on 4/11/2011 - I have to revise my rating down from 5 stars to 2 stars because this agent is giving us a hard time refunding our money for canceled tickets. The cancellation was due to medical emergency, and as per Kullar's verbal assurance before buying the ticket, we should have gotten a full refund. I can understand if the travel agent want's to retain $50 per ticket for their effort, but they are sitting on $500+ (for 2 tickets) and refusing to respond. Very unprofessional. Frankly, this was not expected of Kullar given our prior experience and repeated business with them. I am thoroughly disappointed. I know the times are hard as travel agents are becoming obsolete and cannot even match the online fares offered directly by airlines, but you don't swindle customers unreasonably to make money. Sorry ! read more

I'd give them zero stars, if that was possible. I'm yet to see a travel agency with a lousier customer service. Stay away from them if you can. read more

We had to travel abroad on a short notice to attend a family function. There is just so much to do! I wanted to see if I can give away a hassle of booking my air travel to someone. Luckily, I got in touch with Neelam @ infinity travels. In few hours, she came back with best options that matched my criteria. I particularly liked an option that allows me to carry two check-in bags. I asked her to keep the ticket on hold for a day. To my surprise, she used her connections with airlines to get me special fares that were not available online. I was supposed to confirm the ticket by next day but could not do it until evening (after office hours). I was most impressed when she went to her office just to ensure that my tickets are issued before the hold is expired. Not only that she also took care of assigning seats and requesting special meals. What more you could ask for? Kudos to Neelam for her commitment for customer service! She deserves 5 stars. Overall, I am very pleased with the services offered and will use them again for my further travel needs. I will also recommend anyone to give them a try for any travel needs. read more

We have been a customer with Infinity Travel for over 5 years and always had a good experience. Mr. Kullar & his professional team is very patient and gives a very reasonable quote; he also price matches with other providers. One time I had an issue with the British Airways & Visa Stamping and at least 4 times Mr. Kullar patiently joined a conference with me and BA CS team and suggested alternatives; he helped me out and made sure I did not pay any additional $$; he even very generously refunded and adjusted some amount on my next trip. His team responds via email and phone promptly when ever needed and I would recommend Infinity Travel and will use their service again. read more

I would highly recommend Infinity travel. I had booked my tickets with them only last week, and believe me, where all the other agencies & websites had failed to give me confirmed seats within my budget.. only Infinity was able to give me a good price & confirmed seats. I had almost given up the hope for travelling to India his year.. when Infinity travel came to my rescue :). They were very courteous and I really liked their service too. read more

Never buy your India tickets here. I had a very bad experience and I had to pay 250$ more than what otehr travels were offering(for 2 tickets). I would have given them rating 0 if there was an option for that. Never go there for India travel. read more

BUYER BEWARE ! Please avoid them like the plague. They screwed my booking to India with recent booking with them and took zero responsibility for fixing the problem post facto .... read more

HORRIBLE!! terrible customer service, will nickel and dime you in every way possible. they do the absolute bare minimum, never respond to e-mails/calls/vmails and are generally incompetent. read more

We have been Infinity's clients since the last 10+ years and we have been uniformly satisfied. Kullar is courteous and professional. Just now got us an unbelievable deal for this summer's india trip at a very short notice. read more

Had a great experience with Infinity travels. Had to book a ticket for an urgent travel and Mr. Kullar was very accommodating and was able to book my tickets at a very reasonable price. I had to change my itinerary couple of times but Mr. Kullar patiently helped me without any issue. Would highly recommend Infinity travels. read more

I think they are more than incompetent.. they are dishonest. I tried to deal with them last week. They quoted the lowest price for a ticket on Singapore Airlines. When I asked them to go ahead and book the tickets, they came back and told me that the tickets weren't getting confirmed at that price and then sent me an itinerary for a higher price . There was no answer when I asked them how did they quote a low price, when they didn't have the ticket availability. They trick the customers into dealing with them by quoting the lowest fare , but ultimately push them into a higher fare bracket . This agency is not professional at the slightest. They can lie and stoop to the lowest of the levels to sell a ticket . I would recommend everyone reading not to deal with them. read more

Really have enjoyed working with Sangeeta from Infinity on multiple trips with my family and friends to Costa Rica, New Zealand, India and Italy. The best thing that I like about Infinity is that if you have a particular place you want to go in mind, she gets you great packages in terms of prices, and also works with you closely to alter the package to your satisfaction. Communicates great via both phone and email. As my family consists of multiple professionals living in different places, sometimes we have a tight schedule. Infinity works with us to get exactly the flight, hotels, transfers between cities, and/or tours on the days we want. The other nice thing is that they don't judge your itinerary from their eyes. They want to help you get the best deal for the trip YOU envision. Would highly recommend using this service, especially if you are a professional who is looking to save money, are on a tight schedule, and want a hassle-free planning experience. read more

I used them to buy discounted tickets to India on Singapore AIrlines. They sent me an itinerary indicating confirmed tickets for the dates I wanted. When I contacted the airline today to check in via the internet, I was told that my 9-year old child was not on the itinerary. I contacted Infinity who gave me a different itinerary number for him. I called the airline back and they acknowledged that they did locate his name on the other itinerary but he was waitlisted for the return flight. I then called Infinity back and the reservation agent, Swati said that she had told me about this at the time of booking, which was totally untrue. When I protested, she referred me to her manager who put the blame on the airline. As of this writing, the issue is still unresolved. I wasted several hours on the phone because of this. In addition I couldn't check in on the internet as my child's separate itinerary makes him ineligible for internet check-in. In summary, I have had a terrible experience dealing with this travel agency. read more

I am writing to share recent experiences with Infinity. This is not the first time I have booked and flown thru them. Even though I moved away from CA, I still contacted them for this summer's travel. I purchased my tickets in March, not forseeing problems with getting visas to go to India. My travel date came and went and we did not have visas. The tickets had to be cancelled and rebooked. After what I read on yelp, I was very concerned about how Infinity would deal with this. But Kullar proved to be very helpful. He and Sangeeta worked with me to rebook the cancelled tickets, which was not easy given that availability in summer is impossible at the last minute. I had to be in constant phone contact with Kullar, but he came through, rebooked us, got us good dates and in terms of cancellation fees, actually saved us a lot. I did pay cancellation fees, but not as much as I thought (or Kullar said) it would be. Kullar said he would do his best to minimize the damage, and he did. I know experiences differ with different people, but I would not hesitate to contact Kullar or Infinity Travel again. read more