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    Op-Tech Laboratory

    5.0 (3 reviews)
    Closed Closed

    Services - Op-Tech Laboratory

    Eyewear fitting

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    Ask the Community - Op-Tech Laboratory

    Eye Care Center of Colorado Springs

    Eye Care Center of Colorado Springs

    4.5
    (58 reviews)
    2.3 mi
    $$

    I came here five minutes early for my appointment and I was promptly seen. Everyone was super…read morefriendly and honestly for an office filled with women they were all super inviting. The vibes here are a 10/10 will never go back to LensCrafters again Honesty, I was super impressed with their up-to-date technology. I mean, I even got to see a photo of the inside of my eye and my optical nerve. How cool? As far as the eye doctor I believe this was my best experience at one. They had no issues giving me my prescription so I could buy glasses online as anyone will find that way is much more affordable. They do skin care services, which I was a little shocked by when I first heard of it, but I was pretty impressed with their procedures. I'm a big skincare girly so I really love when doctor's offices like this offer professional services.

    Great experience at Eye Care Center of Colorado Springs, and with Dr. Mike Gitchel, and I would…read morerecommend them to anyone looking for high quality optometry in Colorado Springs. I was very pleased with the eye exam and the overall process. In addition to being an extremely knowledgeable practitioner, Dr. Gitchel is a very patient and thoughtful optometrist. His exam was very thorough and informative, and he was very patient and thorough in answering all of my questions. I could not be happier with my experience with Dr. Gitchel and Eye Care Center of Colorado Springs, and would recommend them to anyone needing and wanting a great optometrist in Colorado Springs.

    Photos
    Eye center
    Eye center
    Reception/optical
    Reception/optical
    Eye Care Center of Colorado Springs

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    Visionworks

    Visionworks

    2.0
    (28 reviews)
    5.6 mi
    $$

    I'm so tired of poor customer service. Pictured below are my glasses from 6 years ago, notice…read morethey're in perfect condition. That's because I'm VERY careful with my glasses. I have since replaced my glasses and in under a year they've broken twice. So twice I've had to revert back to the old glasses. When I originally called the same associate I talked to today told me, "yeah come in we will exchange them." When I arrived today I'm told my prescription "JUST expired". I could have and would have came before they expired but she didn't bother to tell me they were expiring. Then she tells me they will replace them in THE SAME FRAMES when previously I was told I could exchange them for frames of equal or less value but instead she told me "this is *really* it" as if it's my fault the product they sold is awful and as if these won't also snap in a couple of months. The first replacement I paid for the warranty you're not doing me any favors in fact you've cost me weeks of seeing poorly. Then despite my having told her they broke both times while being cleaned she brings out a harder case so I guess she was accusing me of lying?? Because how can a harder case prevent them from breaking while being cleaned. I'm so tired of this process, I am not the problem or the glasses below would have broken a LONG time ago. I also asked that the manager call me and two weird things happened one I said have "them" call me because I wasn't aware which gender the manager was and she snapped at me "SHES A HER" ok, unnecessary correction and overly rude, next she pulls the glasses back and said well then we aren't replacing them because "this is all we are doing" (again, like this is a favor and not a service I paid for.) Ok, I get it, can I please leave with my medical device. This is the second time this process was terrible and I paid for their warranty. I'm the one who should be upset this is a multibillion dollar company that is held privately and the people there seem more concerned about saving them a couple hounded dollars then doing the right thing.

    BEWARE!!!!! Worst…read morepolicies, worst customer service, lazy staff, horrible selection , anything but helpful, rude. Need I say more? Encourage you to go elsewhere!!

    Photos
    My perfect glasses from 6 years ago.
    My perfect glasses from 6 years ago.
    Visionworks
    Visionworks

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    LensCrafters

    LensCrafters

    1.6
    (7 reviews)
    1.7 mi
    $

    Do you enjoy your time, money, sanity and they ability to see? Do not go here! Or any Lens…read moreCrafters. They are a joke. When I got my frames they were running a special, so they sold me a set I wasn't sure would work for my script. Even asked, and was assured they would be perfect. Picked them up like a week later, hadn't even walked 10 feet from the store and a lenses fell out. Walked right back in, another person assisted me and the first thing out of her mouth was "these frames aren't good for your script, I wouldn't have gotten them." Guess what? I have been fixing them ever since. At least 1-2 times a month. When I go in and ask them to fix them, they tell me the lense keeps falling out because of how I handle the frames. I've been wearing glasses for 25 years and have never in my life had such a problem with a set of frames or an optometrist office as a whole.

    I had picked out frames and scheduled an appointment They gave me a price quote The offer was 50%…read moreoff lenses They closed the store and the eye doctor. As we look to opening up I called to confirm my order. They said that all they had was the information on the frames and would not honor our agreement I talked to the regional manager who said there was nothing she Fransiccan do even though the staff that helped me. The more frustrating part was I requested help from the corporate office in taking advantage of online discounts and asked for help as I am disabled.They responded that they didn't have access to that information This was absolutely the worst customer service that I experienced Beware and read some of the other review. This was in Colorado Springs not San Francisco

    Op-Tech Laboratory - opticians - Updated August 2026

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