I came in so they can fix/re-thread my rear license plate as it was hanging on by one screw. They…read moremade the process quick and easy. Everyone there was very nice and made this process quick and easy. Would highly recommend giving this place a chance. Will forsure be coming back for maintenance!

5 Stars -- Great customer service, but GET EVERYTHING IN WRITING…read more I recently had my 2011 Toyota Corolla S worked on at PC Auto Body Shop. Overall, I'm giving them 5 stars because of their customer service, willingness to work with me, and effort to make sure I ultimately left satisfied. However, there are definitely some things potential customers should know. My work included front/rear bumper repair & refinish, roof prep & repaint, front grille replacement, and headlight restoration. Vitor and I negotiated the final price to $2,875 including tax and credit card fees. The repair process took longer than expected. My car was initially at the shop July 27-31, but the rear bumper couldn't be completed because some parts hadn't arrived. I picked it up so I could continue driving for Uber, then brought it back August 11. That visit also couldn't be completed, so I dropped it off again at 3 PM and picked it up August 12 at 11 AM. The first July 27-31 delay didn't bother me because that was the original timeframe. The additional August 11-12 visit was more inconvenient because I drive Uber for income, so additional time without my car meant lost earning opportunities. There were also several issues along the way. The front grille I provided fell off the same day I picked up the car, even though I had specifically reminded Vitor before pickup to make sure it was secured because the grille had a history of falling off. There was also a spot on the front bumper that hadn't been secured properly, a loose piece around the inside of the trunk, black marks on the interior sunroof shade, and some hesitation regarding rideshare transportation during the additional visits. However, this is where I give PC Auto Body Shop significant credit. All of these issues were ultimately taken care of. Vitor was willing to listen and work with me whenever I brought something to his attention. There were several times when I had to remind him of something we had previously discussed or agreed upon. Once I showed him our messages, he generally acknowledged that I was right and said he would take care of it. He repeatedly made it clear that he didn't want me to leave unhappy. When the grille fell off, Vitor immediately offered to order a replacement at no additional cost and had his mechanic manager personally handle it. He also addressed the other issues I brought up. They also did some things I genuinely appreciated that weren't necessarily required. They painted the back side of my trunk lid even though it wasn't part of the original service, and they cleaned my carpet and the outside of my tires without me asking. Those extras made me feel like they were trying to take care of the whole car. One thing potential customers should know is that my Corolla is 15 years old, and the shop used screws/fasteners in some areas of the front and rear bumpers to keep them securely attached. If you expect every repair to look exactly like the original factory installation, especially underneath or in hidden areas, you may not like this approach. I'll attach pictures to show what I mean. Personally, I'm okay with it. My priority with a 15-year-old daily driver is that the bumpers stay securely attached and look clean from normal viewing angles. For my car, I'm satisfied with the result. Someone with a newer vehicle or who is extremely particular about factory-original repair methods may feel differently. My biggest recommendation: GET EVERYTHING IN WRITING. Vitor is approachable and easy to talk to, but there were several occasions where I had to remind him about previous agreements. He wasn't defensive when reminded, and he generally honored what we had agreed on, but I learned that it's much better to have every promise, price, included service, warranty, and special arrangement documented rather than relying on verbal conversations. The same applies to transportation. Because of the additional visits, I needed rideshare transportation. The shop initially hesitated to provide it, but after I explained that the additional transportation needs were caused by the repair delays and showed our written agreement, they ultimately provided the rideshare. On the final day, there was another misunderstanding with a coworker about an Uber pickup. I showed the written proof of Vitor's promise, and the issue was resolved. So, would I recommend PC Auto Body Shop? Yes. I'm giving 5 stars not because everything went perfectly--it definitely didn't--but because when problems came up, Vitor was willing to listen, negotiate, correct them, and make sure I ultimately left satisfied. For my 15-year-old Corolla, I'm happy with the final result and appreciate the effort Vitor and his team put into getting everything taken care of.

I would not recommend this shop. The first time they painted the door and fender, the paint started…read morepeeling. They repainted it, but sanding machine marks are visible trough clear coat. When we pointed it out, they insisted that this was normal and claimed it was a high-quality paint job.

Best shop in the Bay Area. When you bring your car down you leave knowing that your car will be…read morelegit repaired. No short cuts, no just slap some Bondo and call it a day but Edward will do it right. And when all is said and done and you get your ride back, you won't just leave with a repaired car, you'll leave being friends with great guy who cares about his customers and takes absolute pride in his shop's work. All our family friends bring their cars to Edward, you most definitely should too.

Had my car fixed here twice in 6 months. Customer service was excellent. Anwar was very…read morecommunicative on timelines and was willing to work with me on extended car rentals as needed.

A+++++. I backed my new bmw into a post, heard a crunch and headed straight to Benz. Anwar was…read moreincredibly helpful and kind. Helped me w figure out my insurance. And the car turned out looking like new again!! 10/10. Look no further - Go straight to Benz.

5 stars for Bob purely based on honesty, professionalism, kindness and customer service…read more I reached out regarding damage on my salvaged VW CC after a hit-and-run from an unregistered RV. Bob gave me a realistic quote, but more importantly, he took the time to genuinely guide me instead of just trying to sell me on expensive work that didn't make financial sense for my situation. Even though I'm probably not going through the full body shop route, he still went out of his way to explain my options, educate me on the differences between body work vs PDR, referred me to someone he trusted, and even personally vouched for me and texted the guy on my behalf trying to help me out. That level of kindness and authenticity is rare these days. You can tell Bob genuinely cares about people and takes pride in doing things the right way. If I ever needed proper body shop work done in the future, he'd absolutely be one of the first people I'd call. Highly recommend.

If you want an experience where the body shop damages your vehicle and completely denies any…read moreresponsibility, a constant hassle of them saying your car is complete only for you to find that it's not, and for the timeline to be quadrupled then Bob's Bridge is the shop for you! The biggest problem is that they damaged my vehicle. No question about it. You can see the before and after pics with dates. My car had a small chip in the middle before the service but no chip on the left side. I know they damaged it because how I got the chip that in the first place because I slammed the trunk hard, thus chipping the glass. And this body work included fixing the trunk not able to close properly, so I'm positive they slammed the trunk thus chipping the glass in a different area. After telling Boris about the damage he completely denied responsibility and he has a way of not saying he won't pay for it, but rather pushing that issue to the side and saying we'll let's finish your body job and then maybe we can discuss the damage issue. But when the job was done I said he would need to compensate for the job and he said he's not paying anything. His defense was saying they don't work on glass so it's impossible for them to have caused the issue. But as I mentioned above, the chip likely came from somebody slamming the trunk. Additionally, Boris told me my car was done 6 times (yes, six!!!) when every time it was not. I don't live in Fremont so each time I had to drive to 45+ minutes, or waste money on Uber/Bart just to find out that the car needs to remain in the shop for further work. This is due to their poor craftmanship. You can see in the pics that they wanted me to pick my car up when there was damage on the bumper, poor paint job on the rear tailgate that made it red (they were so cheap on the job that they got aftermarket parts, so I didn't realize that they got a tailgate from a red tesla and painted it grey , which I never agreed to at the beginning of the job), sensors not being reinstalled, and the brake light was not installed correctly. Still, after taking it back 6 times, although most of the redness is gone there are still minor scratches that were never there before the accident. Boris has hung up on my phone calls so despite their "warranty" I'm not even able to go back there again so I'm just going to have to deal with it. The weirdest part about this whole experience was that one of the 6 times they said my car was complete they put on bumpers that had no holes for the sensors. So basically the tesla drove like a normal car without being able to detect what's in front or behind it. I still have no clue why they would do this?!?! Why would you put on the wrong car parts?? I told them to keep it in the shop but they insisted that I take my car because it would take a week for them to get the parts, paint them, put the sensors in, etc etc. Of course this took 2.5 weeks instead of 1 and then he didn't fix the sensor problem so I had to drive out again and wait another week. Ugh. It was such a hassle. And of course Boris was claiming that he had nothing to do with the sensors being a problem that they caused . Really Boris? The sensors were fine before I took it into your shop so please explain that one to me . Lastly, they said this job would take 1.5-2.5 weeks. It took 2 MONTHS. Yes, 2 months. And still my car has scratches and the windshield chip I mentioned. Not to mention I had to pay 100% of the cost up front which is extremely sketchy. Body shops only require 50% up front at most to buy parts. They claim that I had to do that because they gave me a good deal. I don't buy that one bit. Be weary they will also want you to Zelle so you can't dispute the charge!! I disputed the charge but unfortunately lost. I will be taking Bob's Bridge Collision Center to small claims court to recover the cost of them damaging my rear windshield. Avoid this shop at all costs and don't make the mistake that I did. They are liars.

The staff is very friendly, and they know what they're doing…read more I'm happy I found a place that can paint my car without having to worry that it might come out bad.

My son's best friend rear ended my Volvo XC40. I sent in a request for a quote. From quote to…read moregetting my car back was 3 business days! They did an amazing job! It looks sooo good and they handled every step of the process perfectly!

I accidentally scraped a guardrail with my newly purchased Porsche Cayman and was incredibly…read morefrustrated. When I brought the car to Master Auto Craft, Joe and Ron were outstanding from start to finish. Their expertise and attention to detail were evident in the flawless repair--they repainted both the front and rear bumpers, realigned the front fender, and went above and beyond to ensure everything exceeded expectations. Although the process took over two months, the results were well worth the wait. I got the car back in even better condition than when I dropped it off.

Great service, great prices and great people! Will come back when needed! Ron and team were very…read moreresponsive, quick and easy to deal with.

I contacted Kevin to see if he'd be able to fix a dent and scrape in my car's door. The biggest…read morepart of the dent was on a body line, so other companies were quoting me $2000+ or saying they'd need to hunt for a replacement door, but Kevin quoted me $975 (which was right in my price range). Scheduling was super chill. When the day came, Kevin realized they'd get the best results at his shop instead of in front of my house, so he left me the keys to his car and took mine to the shop. It was done like 2.5 hours early and it looks fantastic. The other dent fixing places made it seem like such a big deal, and Kevin just fixed it right up with no fuss. Super good value and a really excellent result. I hope I don't get any more dents or anything, but I'm glad to know who to contact if I do. (He also cleaned the headlights!)

I couldn't be more satisfied. When I put this on Yelp, Kevin…read moreresponded quickly & personally with a quote that was not only reasonable, but well below any of the other bids. I dropped the car off in the evening and when I picked it up the next day, it was as if nothing had happened in the first place.

This is my first time dealing with Ma's Auto and I am so pleased with the services provided by the…read moreentire team. I started sending couple of pictures to Mrs. Ma after the unfortunate incident occurred. She asked me to send few more pictures. I then received the detailed quotes from Lawrence Ma. I was not in the mood to read all the details. Mr. Kevin Ma called and explained the quotes to me and his explanations really helped me make the decision whether I should file the claim with my insurance company. I took the car in on Friday July 17th and was told the car would be ready on Friday July 24th, the latest. I was so happy when they advised me the morning of July 22nd that I could pick up the car at 4:30 that afternoon . The damages were completely fixed and the car looks like brand new. The quality of services from Mr. and Mrs. Ma, their son Lawrence and the repair team was excellent. I am happy I made the decision to use Ma's Auto Body for the first time.

I honestly can't say enough good things about this auto body shop. My husband (Joe A) and I always…read morecome here no matter what car we bring in, especially after accidents, collisions, or even hit-and-run situations. Joe W. has known my husband for a long time and the service has always been consistent. This is actually my second time bringing my work car here and the experience has been great every time!!! Recently we worked with Steven and he did such a great job with my Tesla. Even cleaned the inside of my super dirty work car, which honestly made me realize I really need to start keeping it cleaner! They really did an amazing job. The work is always high quality and the pricing is fair, so you feel like you're getting great value. Everyone is super helpful and easy to work with. We definitely recommend them! Before and after pics are added!