5 stars for Bob purely based on honesty, professionalism, kindness and customer service. I reached out regarding damage on my salvaged VW CC after a hit-and-run from an unregistered RV. Bob gave me a realistic quote, but more importantly, he took the time to genuinely guide me instead of just trying to sell me on expensive work that didn't make financial sense for my situation. Even though I'm probably not going through the full body shop route, he still went out of his way to explain my options, educate me on the differences between body work vs PDR, referred me to someone he trusted, and even personally vouched for me and texted the guy on my behalf trying to help me out. That level of kindness and authenticity is rare these days. You can tell Bob genuinely cares about people and takes pride in doing things the right way. If I ever needed proper body shop work done in the future, he'd absolutely be one of the first people I'd call. Highly recommend. read more

If you want an experience where the body shop damages your vehicle and completely denies any responsibility, a constant hassle of them saying your car is complete only for you to find that it's not, and for the timeline to be quadrupled then Bob's Bridge is the shop for you! The biggest problem is that they damaged my vehicle. No question about it. You can see the before and after pics with dates. My car had a small chip in the middle before the service but no chip on the left side. I know they damaged it because how I got the chip that in the first place because I slammed the trunk hard, thus chipping the glass. And this body work included fixing the trunk not able to close properly, so I'm positive they slammed the trunk thus chipping the glass in a different area. After telling Boris about the damage he completely denied responsibility and he has a way of not saying he won't pay for it, but rather pushing that issue to the side and saying we'll let's finish your body job and then maybe we can discuss the damage issue. But when the job was done I said he would need to compensate for the job and he said he's not paying anything. His defense was saying they don't work on glass so it's impossible for them to have caused the issue. But as I mentioned above, the chip likely came from somebody slamming the trunk. Additionally, Boris told me my car was done 6 times (yes, six!!!) when every time it was not. I don't live in Fremont so each time I had to drive to 45+ minutes, or waste money on Uber/Bart just to find out that the car needs to remain in the shop for further work. This is due to their poor craftmanship. You can see in the pics that they wanted me to pick my car up when there was damage on the bumper, poor paint job on the rear tailgate that made it red (they were so cheap on the job that they got aftermarket parts, so I didn't realize that they got a tailgate from a red tesla and painted it grey , which I never agreed to at the beginning of the job), sensors not being reinstalled, and the brake light was not installed correctly. Still, after taking it back 6 times, although most of the redness is gone there are still minor scratches that were never there before the accident. Boris has hung up on my phone calls so despite their "warranty" I'm not even able to go back there again so I'm just going to have to deal with it. The weirdest part about this whole experience was that one of the 6 times they said my car was complete they put on bumpers that had no holes for the sensors. So basically the tesla drove like a normal car without being able to detect what's in front or behind it. I still have no clue why they would do this?!?! Why would you put on the wrong car parts?? I told them to keep it in the shop but they insisted that I take my car because it would take a week for them to get the parts, paint them, put the sensors in, etc etc. Of course this took 2.5 weeks instead of 1 and then he didn't fix the sensor problem so I had to drive out again and wait another week. Ugh. It was such a hassle. And of course Boris was claiming that he had nothing to do with the sensors being a problem that they caused . Really Boris? The sensors were fine before I took it into your shop so please explain that one to me . Lastly, they said this job would take 1.5-2.5 weeks. It took 2 MONTHS. Yes, 2 months. And still my car has scratches and the windshield chip I mentioned. Not to mention I had to pay 100% of the cost up front which is extremely sketchy. Body shops only require 50% up front at most to buy parts. They claim that I had to do that because they gave me a good deal. I don't buy that one bit. Be weary they will also want you to Zelle so you can't dispute the charge!! I disputed the charge but unfortunately lost. I will be taking Bob's Bridge Collision Center to small claims court to recover the cost of them damaging my rear windshield. Avoid this shop at all costs and don't make the mistake that I did. They are liars. read more

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I had a very positive experience with Bob's Bridge Collision. I brought my car in for front fender damage after receiving significantly higher estimates elsewhere. Boris provided a much more reasonable quote and completed the repair in just 3 days. The fender was replaced, and the finished result looks excellent--clean, well-aligned, and nearly indistinguishable from new. You can see the before and after photos here. Overall, I'm very happy with the quality of the work and the efficiency of the service. I would definitely recommend this shop to others seeking reliable and fairly priced repairs. read more

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Great customer service ! The best at what they do I would always take my car here! Thank you so much for taking care of me like I am your family read more

I have not gotten any body work done at Bridge, but had a great experience communicating with Bob. Bob responded to my quote request quickly on a Sunday afternoon and quickly responded to my follow up questions. Friendly guy. He was helpful with his diagnosis after looking at the photos I sent and recommended the Paintless Dent Repair option, and a PDR shop that he had good experience with. He could have steered me towards traditional repair and paint option, which his shop could have earned business from. If I need a body work completed, I think I will check with these guys first. Based on the photos of other customers' cars and reviews, this seems to be an honest shop that does a good job. read more

I want to express my gratitude for the excellent service I received. I had a passenger mirror replaced and it was completed promptly. Also, he helped me find the mirror online so I wouldn't have to pay a lot of money to replace the mirror. He even cleaned off the tape residue! He is an honest person and very helpful. He will always have my business for my service needs! read more

Mistakenly scratched my car on a pillar... it was pretty bad! Bob's Bridge had the best price and turnaround time, so I decided to come here to fix my car. All the questions I had were answered and Boris was confident he could fix my car without replacement parts. There was an unfortunate delay due to making sure the work was perfect, which I didn't mind too much, as long as the work got done well. I was updated along the way and everyone was transparent about every stop of the process. Also had a minor imperfection afterwards that I will be going in for (for no extra charge). Overall, happy with how my car turned out and appreciate everyone in the shop. Would recommend to anyone in the area! read more

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Trustworthy and friendly customer service and also made great suggestions for further help in my other projects.

Requested a quote. Fast response. Gave a flat rate quote fast with details of what they would do to the car. Free pick up and drop of my vehicle. They made the repair process easy for me and worked around my schedule. Recommend this place and Boris was very professional and detailed on the repairs. read more

Bob's Bridge Collision Center - New paint over repaired area - Body Shops Near Me - Fremont, California

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I came here after a rear-end accident and went through yelp to search for a place. I'm so glad I went to Bob's Bridge not only because of the repair but also the service. They have been so responsive on yelp messages and have been giving me updates throughout the repair process. Boris does great work and even color matched my paint that had small glitter in it. The service was also great as they were able to drop off my car in San Jose as well. 2nd visit: I came back to check my car a month after getting it back because the taillights were out and thought that something was missed during the repair. Not only were they responsive but they were also apologetic and looked at my car the next day. While it was a loose part and also bad bulbs, Boris and team fixed my car no questions asked. They also glued on the car name they forgot to put back after the repainting. Overall really great repair and standout service! read more

Told me my truck would be fixed in 2 weeks but got it 2 MONTHS later. Poor customer service, telling it me it will be done this day then delay, delay, delay. Read -3 reviews, you'll find the same: Rude. Dirty cars. Excuses. Poor Communication. Business tried to HARASS first, to take down this review! Take your business elsewhere, especially if the knee jerk reaction is to ATTACK than rectify and admit wrong!! They also took down the open yelp replies arguing about the review and inferring, I am a liar and terrible person. Guess what, you still wrote it directly to me via Yelp app. That isn't something you can take back. My car sat in a lot outside of his house for 2 weeks without being worked on. I saw it being driven to his shop, home, and his "paint" booth at least x3 times in Hayward saying it couldn't get it painted on the days I saw it driven. I had to contact through Yelp to get updates and whoever does not communicate with Boris, because he was clueless about what was written to me. He tried to say he tried calling multiple time but, called the wrong number and confused a 4 for a 9. WTF. The day I picked up my car, the front was covered bird s*** and found an ant crawling in my car. The tank was near empty with gas light and check engine light on and he said he filled it up with $15 worth of gas, IT'S A TRUCK. I had to fill up my car immediately after getting it. Boris, was full of excuses and shrugs. GO SOMEWHERE ELSE. read more

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Even though I didn't end up using them for this specific repair, I really appreciated the honesty and professionalism. They took the time to explain my options clearly, gave realistic expectations around paintless dent repair, and genuinely looked out for my best interest instead of just trying to sell me on the most expensive route. That kind of transparency is rare and says a lot about how they run their business. If you're looking for a shop that's knowledgeable, straightforward, and actually cares about the customer, this is a place worth contacting. Respect the integrity thanks Bob read more

Bob's Bridge Collision Center got back to me right away regarding my inquiry to remove a couple dents from a motorcycle tanks. Most of the responses I got back from shops were to the effect of "can't service", "nope", "can't do". But Bob's Collision demonstrated great customer service by explaining that they couldn't do the work, but followed up with a great recommendation (CityDent in San Francisco), and provided the direct contact information for Anthony at CityDent. I always appreciate when a person or shop is clear about what they can't do but then go the extra step to point you in the right direction. read more

One of the most honest and trustworthy shops that you will find in the East Bay. Small shop, honest workers and straight forward communication without the BS and run-around. Very refreshing in today's day and age when you dont know who to trust or who you can trust your body work to! Bob's Bridge Collision Center is one of the best body shops in the Bay Area! Would highly recoomend! read more

Bob wasn't able to do the small dent repair but provided a referral to Paintless Dent Removal read more

The hood of my car needed painting and it was done in four days. Looks brand new. Done for a reasonable price and well within the estimated time frame. read more

Super easy experience overall. Bob responded quick, got me a quote fast, and was very transparent. No stress at all. Would for sure go back if I needed anything again. read more

Boris did a fantastic job fixing my Mercedes. It may have took some time, but the price was very affordable and was very helpful throughout the process. I was getting constant updates and by the time I got my car, it's as if there was no damage to my car. Boris was very nice and always assured me that he can fix everything. Thank you for your hard work! read more

Had my BMW X3 repaired here and had a great experience. Boris was professional, honest, and very patient in answering all my questions. The repair was completed quickly, the quality of work was excellent, and the price was very reasonable. I highly recommend this shop and will definitely come back in the future. read more

Great value. Quality time spent. Appreciated the recommendation for fix. Will be following up for service.

dude wheres my car july 2025, bob said he could repair my prius in 2 weeks, then gave an estimate of 2 weeks after that, and repeated this process for the next 6 months. he still has my car. its been roughly 10 months now. he accepted $13,000 of insurance money and still has my car. he does not return phone calls, avoids accountability, and worst of all, still has my car. dude wheres my car give me my car back and answer your phone so that you can give me my car back dude wheres my car ----- edit: calls to your shop cut off after 1 ring and boris' personal phone voicemail box is full. you have my number. you call me back, what the hell kind of customer service is this after you have had my car for this long? read more

And now the owner is harassing us.... at 8pm at night! Report! Horrible people! Since they only care about your money. Duplicate lol Ya not son lol are you that blind I drop the car off with someone and you dont know your customers ... 101 in business know your customers... no amount of reason or no amount or comments will help you. Maybe you should think hard in why we are frustrated and work harder to make your business better, instead of complaining to a yelp review... and making it worst for you. Stop wasting your time on pointless things and fix your business... don't be mad.... Just fix your business... you done know business Took my car in about 2 months ago. They said they will have it in 2 weeks. No updates had to force an update. When i left the car to them it was clean inside and out. It was clean because i cleaned it i have video records also. They states my car was dirty with crumbs. And you had a comment saying that someone left a banana in the back of the seat! Ya trying to call us bad people lol Learn customer service not just taking peoples money. If the owner wants to comment sure. But customers service is still customer service and you got non! read more

Bob's Bridge Collision Center - Harassing the customer - Body Shops Near Me - Fremont, California

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One of the best auto body repair experiences I've had in the Bay Area. The team was professional, honest, and extremely detail-oriented from start to finish. They made the whole process smooth, communicated clearly about the work being done, and the final result was flawless--my car looked like the damage never even happened. It's hard to find a shop that truly takes pride in their work, but this place absolutely does. If you need dent or body repair and want quality work you can trust, I highly recommend them. Easily one of the top spots for auto body repair in the Bay Area. read more

Bob and his team were incredible in helping me with fixing our Prius. Even on Christmas Eve, his team was incredibly responsive and went above and beyond to accommodate our schedule and fix our Prius. I highly recommend him and his team. read more

Very nice person who has good intentions and honesty. Was very transparent about what can and can't be done and gave good advice

Bob is a great guy and very knowledgeable of auto body repair. My Tesla had body damage and Bob offered options and referral to get the job done with minimal amount of spending. I didn't end up going with Bob in the end but would always come back when I need autobbody work done. read more

I contacted Bob's Bridge Collision Center about a jammed center console sliding cover in my Tesla. It wasn't an accident repair, but Bob still took the time to reply quickly, asked for photos, and then honestly advised me that Tesla Service could probably fix it for free under goodwill. He didn't try to sell me unnecessary work, just helped me find the best, most cost-effective solution. Truly appreciate their honesty, kindness, and professionalism. Shops like this are hard to find. read more

I rarely leave reviews, but my experience here was so frustrating that I feel the need to share it with people considering going to this shop and might probably even learn from it. First of all their's lack of communication, no updates whatsoever. When asked how long should I expect the car to be done, he said 1 week it should be ready (Sarcastically said and laughing, "I know you miss your car, next week it will be done"). Sir, I'm just asking for a timeframe so I know what to expect as I need my vehicle for commute. But anyway, I called a week later to follow up, nothing was done. They said insurance didn't process the estimate. When initially, they said they will take care of the whole process once the car is in the shop, that it will only take 5-7 days versus 2 weeks. Then I waited another week (week 2), that's when they finally got the approval. Then I waited another week for them to do the actual repairs (week 3). My car sat in a shady, dirty lot for about 3 weeks while waiting to get repaired, and when I finally got it back, it was covered in dust and filth. If I had drop off my car on the same day I contacted them, I probably would have waited for a month to get my car back for a fender repair. It's frustrating to wait 3 weeks for my car as I use this as my commute to work. The owner is difficult to talk to, he's stubborn, dismissive, and unwilling to take responsibility for the damage that they caused while repairing my car. It might be small but it's not acceptable. He denied causing it, but the damage was absolutely not there before. Instead of fixing the problem, he argued and refused to acknowledge it, fine! but as a person who likes to keep my car in perfect shape, I will always know that there is an imperfection in that area, another thing to add to my frustration. For Tesla owners: beware. He claimed he could source parts in-house, but instead tried to use aftermarket from eBay. I asked him to make sure the parts are OEM. He stated that the one he bought didn't fit. Said something about him getting the wrong part or year or something idk. I didn't even bother arguing as I would just waste my breath and just really tired of waiting. But why would it not fit if you bought OEM. I thought he would just get it from Tesla initially. Then he went to Tesla anyway and charged ME for the parts instead of him paying for it since he will receive the payment from the insurance check anyway then the shop should be dealing with the discrepancy with the cost with the insurance if there are any. Tesla closed the claim and never sent me the reimbursement check (which is an insurance issue that I have to deal with now). This is my fault for trusting them. I should've gone elsewhere closer to home but I trusted this shop because they make it seem like a smooth experience for me. My experience with this whole process was stressful and frustrating. I have tried my very best to be patient This is my personal experience with this shop. Wait time: 1/5 Communication: 2/5 Quality of Work: 2/5 (would've been 5 if not for the damage they caused and refused to fix) Cleanliness of vehicle after job: 1/5 Average 1.5 stars read more

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Overall amazing service. I got in a car accident coming up i5, and there were probably over a dozen major parts damaged or missing. I called Boris on a Sunday when he's normally closed, but he picked up the phone and told me to come in within an hour. Boris inspected the car and gave an eyeball estimate less than what the final estimate turned out to be, yet he still only charged the original estimate at a discounted price without me even asking. The pricing was fair and likely better than other shops around, especially considering the damage to my car. It was clear he tried to find the best quality parts at the best price. The quality of the service was exceptional and my car turned out better quality than when I originally bought it used. Very easy to communicate with, and the service was quick. Great transparency throughout the process. Highly recommend! read more

Bob's Bridge Collision Center - After - Body Shops Near Me - Fremont, California

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I brought my car to Bob's Bridge Collision Center after a hit-and-run accident, relying on their written estimate of a 1.5-2.5 week turnaround for repairs. I specifically asked about the repair timeline to minimize my rental car expenses, and was told via text that repairs would realistically take 1.5-2.5 weeks. Unfortunately, my car has been remaining in the shop for nearly seven weeks. During this time, I have followed up multiple times and received repeated assurances that the work would be completed soon, but the deadlines were consistently missed. The delays were attributed to parts delivery issues, but I was not informed of any major changes to the timeline until after the original estimate had passed. As a result of the extended delay, I have incurred approximately $2,200 in rental car costs--far beyond what I anticipated based on the original repair estimate. When I requested reimbursement for the rental costs attributable to the delay, the shop declined responsibility and referred me to my insurance provider, even though my insurance does not cover rental expenses. I am disappointed by the lack of transparency and accountability regarding the repair timeline and the impact on my out-of-pocket costs. I recommend that future customers get all estimates and timelines in writing, and be prepared for the possibility of significant delays. Reply to Business Owner's Response Below: Thank you for your response. I want to clarify a few points for accuracy and transparency: When I first requested a quote, I was upfront that my Geico policy does not include rental car coverage, and I specifically asked about your repair turnaround time because I would be responsible for rental costs. Your shop quoted me a realistic repair time of 1.5-2.5 weeks, which was the shortest estimate I received from any shop. I relied on this timeline when choosing your business. Throughout our communications, the reasons given for the delay were solely related to parts delivery and availability. This is the first time I am hearing that Geico's approval process or inspections were a significant cause of the delay. At no point during the repair process did you inform me that insurance approval was causing additional delays, nor did you update the estimated completion date until after the original timeline had passed. My review reflects my experience: I relied on your quoted timeline, communicated my concerns about rental costs, and was not kept informed about any major changes to the schedule. I believe it's important for future customers to know that repair timelines may be subject to significant delays, regardless of the initial estimate. read more

Bob's Bridge Collision Center was quick to respond to my inquiry, provided a quote estimate right away, and offered flexibility when scheduling a time to come in. They were professional, incredibly friendly, AND offered value at a fair price for repair. I appreciate how easy and smooth it was from start to finish. 10000% recommend to come here! read more

The up front honest approach made it feel like it's a good place to have your car worked on. Even though I ended up not using them. I felt like it's still a good place to consider next time i have work on my car that i need. read more

Boris and his team are the best! Helped repair my bumper and even tuned it up a few months later at no extra cost. Great response time too, always keeping me in the loop. read more

I had a few scratches on my front bumper and reached out to a few different repair centers. Bob was quick to respond, flexible with scheduling, and very understanding and human overall! His price beat the other quotes I received, and while I ended up not getting the scratches repaired at all, I would have easily gone with Bob because of his friendly nature and reasonable pricing. read more

Bob's Bridge did an incomplete job fixing our car after a hit and run, leaving some damage unrepaired and the rear sensors improperly reinstalled (some cracked, others not sealed). Boris claimed the price only covered the bumper even though the original ask was for him to fix all the damage. He also claimed that the sensor issues were pre-existing, which was not true because the car had been purchased and inspected recently. After arguing for a while, he reluctantly agreed to do some minor touch-ups after the holidays. Before that happened, the blind spot monitoring system failed. Boris denied responsibility and was angry and accusatory on the phone, but I confirmed the blind spot monitors are the same sensors he'd worked on. I don't trust taking the car back and will now have to go to another shop, which means spending more than the highest original quote. Pros: Fine for quick cosmetic fixes with salvaged and repainted parts, fast turnaround time. Cons: Would not recommend for complex work or electronics. Ensure full scope of work is on the invoice. Don't expect accountability if anything goes wrong. read more

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Very Professional! Boris was super flexible with pricing and understanding. My car looks amazing :) Only critique is to work on communication and turn around time (however I understand this is not always possible with the extent of certain repairs) read more

Boris is super knowledgeable. He addressed an issue with an electrical draw on my car that 3 other mechanics could not get. Car is running perfectly! Will definitely come back! read more

My car was vandalized and needed to get my sunroof and windshield fixed asap. Mr. Boris was very helpful and professional and walked me through the whole process. They did an amazing job with my car. Highly recommend this auto shop!! read more

I had came here to get my side mirror replaced Boris helped me out he did an amazing job in helping me out and made sure I was satisfied definitely recommend this place read more

Very kind team, have gone to get work on my car done twice and was satisfied with both jobs done!