The moment you walk into imaging suite 106 you know you will be well cared for. The staff is very…read morehelpful, kind, courteous , and knowledgeable. The waiting area is very clean and inviting making your visit comfortable. I felt I received excellent care from the nurses, technicians,Doctor, and all staff there. Yesterday at my second procedure there I felt less anxious which helped knowing the kind, caring, and sweet staff. My procedure was thoroughly explained and excellently performed by the Dr. and I am feeling so good and hopeful about the outcome. Thank you seems inadequate but it was a great experience and highly recommend their services. MB

Very disappointed with NW Imaging. This is a total racket. I called requesting to cash pay an…read moreMRI. They refused my request saying I have insurance and I am forced to go through insurance. I called a second time and the response was I would have to pay the full price they bill insurance. I've spoken with clients who've had similar MRI's with them, and they were cash pay. They paid WAY less than what I was billed under insurance. I got the bill, $2k. I called for a relief payment (discount for full pay). They refused saying "they're a FOR profit company." NEVER AGAIN!!! I am so incredibly tired of the machinations of the healthcare industry. I should have gone to Inland Imaging in Washington!

There is no way to pay your bill in person. You will also be the one to have to navigate everything…read morewith your insurance. Every other healthcare bill I've ever had will always just accept your insurance card and then contact your insurance for you and get the information you need. Billing is also only handled through people in a different time zone with bad hours. I was also warned in the office that they stop picking up the phone after 4pm even though the bill says their working hours is 8am-5pm.

This is solely about the constant calls and nothing to do with the care team…read more The constant robotocalls feels like harrassment.I just got one while sleeping on Sunday morning saying something about an appointment. I don't have an appointment. I have a referral to make one in February of next year. There was no action to take, just the robot . On Sunday. When they are closed. The last time I had an appointment they called constantly with reminders. While I was at work, sleeping, on weekends. Not actually calling for information just constant robot reminders. I know there is no other choice here for imaging but this is a real PIA

The worst! If you like invasive and painful procedures with no follow-thru regarding your results…read more(for endometrial cancer no less!), this place is for you! You also get the added bonus of having the office manager Lori say to you "we are done here" when you call her to inquire as to getting said results in writing! What a joke! Bonus: being put on hold forever!

Pretty bad, indeed. Not sure how they got the Best of the Best Awards, from what I experienced. Met…read morewith Jessica Capaul in October 2024 for an issue. We did some testing and adjustments, however, I was never quite happy with her analysis or care. So, I sought outside care, and thank goodness, found a very competent, caring provider who is trustworthy and has provided comprehensive information and direction. But wow!, interaction with Lori Amende , office manager, topped the subpar care from Ms, Capaul as she attempted to berate me for wanting a refund for a surprise billing for myself and insurance company for paperwork completion as well as my patient portal contacts with Ms. Capaul. For a minute there, I thought I was Zelenski in the Oval Office meeting! Sorry Ladies, I have a right to choose my care as well as protest poor service.

Takes forever to schedule an appointment, 7 months to be exact. Staff is condescending and rush…read moreyou. Dr Brittney Urso spent all but 5 minutes examining me didn't want to see any photos of my rashes, seemed incredibly inconvenienced that I was even there. Rushed out the door. I wasn't asked if I had any other concerns or questions. Don't waste your time go somewhere else. Felt like a high school in there.

I've tried a few dermatologists in the area and am grateful I finally stumbled upon Dermatology…read moreSpecialists of Spokane. I've always had great experiences here and feel like the care and attention I receive from Dr. Urso is top notch. She's professional, knowledgeable and fast, and I trust her and her team with my health-which is something I never felt in other offices. The receptionists seem to be hit or miss when it comes to their level of friendliness but I'll ignore that for the quality medical team.

My visit went well at the Post Falls clinic. Every person I encountered was kind and professional…read more My expectations were exceeded for my appointment. I felt like I was able to discuss my concerns, & come up with solutions moving forward. My punch biopsy was surprisingly pain free. Overall a good experience & I plan to come back!

This review is specifically for Dr. Leilani Townsend…read more I have some chronic dermatological issues and I've been under the care of a dermatologist since I was 17 years old. When I moved to the area I had to find a new dermatologist and settled on Dr Townsend at North Idaho dermatology. I couldn't be more happy about that decision. I really appreciate her approach to care, and the way that she's willing to discuss things and research things really helps make decisions. The office itself is quite nice, I don't know anything about the spa. The staff here is all friendly. And the medical assistance all seem very professional and are also very good at their jobs. I have had some issues with the billing department, working with my insurance. But I think that that's pretty standard for a doctor's office especially a specialist. So again, I don't know anything about any of the other doctors but I really appreciate working with Dr Townsend.

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.