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    Inner Harbor Travel

    4.0 (5 reviews)
    Open 9:00 am - 4:45 pm

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    Southwest Airlines

    Southwest Airlines

    2.7
    (429 reviews)
    8.3 mi

    **To Talk To Directly Live Human at Southwest Airlines call 1 (877) 818 (0389) ™ and reach…read more'Customer Service directly' at any time. This 24/7 toll-free 'phone' line provides real-time guidance for new reservations(Economy/First Class), ticket changes, rebooking, cancelations, and general passenger inquiries, helping you manage your trip with ease. ## *Booking Was Simple and Completely Hassle-Free* I booked this business class ticket a couple of weeks before my departure, and the entire reservation process was surprisingly straightforward. The website was well organized, making it easy to compare different flight timings, fare options, and included benefits before making a final decision. I especially appreciated how clearly everything was explained, from baggage allowances and seat selection to cancellation policies and additional services. Once I completed the booking, I received an instant confirmation email along with a detailed itinerary that included my flight schedule, boarding information, baggage details, and travel guidelines. Having every important document available immediately gave me confidence that the trip was well planned. I was also able to manage my reservation online without any difficulty, making small updates before departure without needing to contact customer support. ## *An Airport Experience That Saved Valuable Time* My experience at the airport was noticeably different from previous economy flights. The dedicated business class check-in counter meant I completed the entire check-in process within minutes, even during one of the busiest travel periods. The staff greeted passengers professionally and handled every detail efficiently while answering questions with patience. Priority security was another major advantage. Instead of standing in long queues, I moved through the security process quickly and comfortably. With extra time before boarding, I visited the business lounge where I found a peaceful environment away from the busy terminal. Comfortable seating, fresh refreshments, reliable Wi-Fi, newspapers, and charging stations made it an ideal place to relax while catching up on work. When boarding began, business class passengers were invited first, allowing everyone to board calmly without the usual rush. It was a small detail that made the overall experience feel much more organized. ## *Outstanding Comfort Throughout the Flight* After taking my seat, I immediately noticed the generous amount of personal space available. The seat was wide, comfortable, and easy to adjust for both working and resting. The cabin remained quiet throughout the journey, creating a relaxing atmosphere that made the flight pass much more quickly. The cabin crew were excellent from beginning to end. Every interaction felt genuine and professional, whether they were serving meals, offering beverages, or checking if passengers needed assistance. The meal service was impressive, with multiple options prepared using fresh ingredients and presented beautifully. Drinks were offered regularly, and every request was handled promptly with a friendly attitude. What impressed me most was the consistency of the service. The crew remained attentive throughout the flight while still respecting passengers' privacy, creating a balance that made the experience feel truly premium. ## *A Smooth Arrival Completed the Journey* After landing, the premium service continued with priority baggage delivery. My suitcase arrived within just a few minutes, allowing me to leave the airport much sooner than expected. Immigration and airport procedures were completed efficiently, making the transition from the aircraft to my destination completely stress-free. Looking back, every stage of the journey reflected excellent organization and genuine attention to passenger comfort. From booking the flight to collecting my baggage, everything exceeded my expectations. It was easily one of the most enjoyable business class experiences I have had, and I would not hesitate to book the same service again.

    The primary 24/7 (toll-free) Southwest Airlines phone number to talk to a person is **1 (877) 818…read more(0389) TM,* which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. # *Review 1* ## *Booking Was Easy Even for a Group* I was traveling with my cousins to attend a family wedding, so we needed to book several tickets together. Thankfully, the airline's website made the process quite simple. We were able to select our seats, review baggage allowances, and complete the reservation without running into any complications. The booking confirmation arrived immediately, and all our travel details were included in one itinerary, which made coordinating everyone's plans much easier. We also appreciated receiving reminder emails before departure, especially since several of us don't travel very often. ## *Helpful Staff Made the Airport Experience Better* The airport was busy because it was the start of a long weekend, but the airline staff handled everything professionally. The check-in line looked long at first, yet it moved much faster than expected. Whenever passengers had questions about baggage or boarding, the employees answered patiently without appearing rushed. After clearing security, we spent some time near the departure gate before boarding began. The boarding announcements were clear, and passengers entered the aircraft in an organized manner. Everything felt calm despite the number of people traveling that day. ## *A Comfortable Flight with Friendly Cabin Crew* Once onboard, we found the cabin clean and comfortable. Our seats were together, which made the journey more enjoyable. The aircraft appeared well maintained, and there was enough overhead space for everyone's cabin bags. The cabin crew were cheerful throughout the flight and created a welcoming atmosphere. They greeted passengers warmly, served refreshments efficiently, and regularly checked whether anyone required assistance. I particularly noticed how patient they were while helping families traveling with young children and elderly passengers who needed extra support. The flight itself was smooth, and the captain provided regular updates during the journey. Before we knew it, we had already begun our descent toward the destination. ## *A Great Start to an Important Celebration* After landing, we were able to leave the aircraft quickly, and our baggage arrived sooner than expected. Since we had several suitcases, we thought we'd be waiting for a while, but everything came out within about twenty minutes. Looking back, the journey couldn't have gone much better. The booking process was simple, the airport staff were efficient, the flight was comfortable, and the crew remained friendly throughout. It helped us start our family trip in a positive mood, and I would happily choose this airline again for future vacations or special occasions.

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    Southwest Airlines
    Southwest Airlines
    Southwest Airlines

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    Next Destination Transportation

    Next Destination Transportation

    4.7
    (59 reviews)
    0.6 mi

    If you're seeking exceptional customer service with dependability, Next Destination is your final…read moredestination! From sending the inquiry to booking to pick up to returning back home, the experience was amazing. They stay in constant communication with you to ensure they are meeting your service expectations. I highly recommend Next Destination for your transportation needs - no matter how big or small.

    In response to Marion's comment below, any claims of a partial refund are entirely unsubstantiated…read moreat this time. The credit was absolutely refused, given your lack of understanding and inability to resolve a simple issue within 20 minutes of phone time. Yikes! -- After 2 positive experiences, things unfortunately took a negative turn with Next Destination Transportation. The owner, admittedly, is underway in a busy season and sent zero text messages (as he has done in the past) to confirm a scheduled pick-up. Miscommunication on both ends perhaps and the terms and conditions are spelled out on the website but it seems he picks and chooses when he wants to follow them. In the spirit of fairness, the cars have been clean and the drivers have been professional...until now. What I won't do is stay on the phone for 20 minutes repeating myself. I simply encourage all of you to get confirmation by phone, email, AND text if you don't want your full payment to be a donation to the business. =)

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    Pimlico 2024
    Pimlico 2024
    Next Destination Transportation
    Loaded up and ready to go!

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    Loaded up and ready to go!
    BWI Thurgood Marshall Airport

    BWI Thurgood Marshall Airport

    3.4
    (1.8k reviews)
    8.3 mi

    My favorite airport to fly out of and you know if you live in the DMV we have plenty of choices…read more The drop off is super easy as every airline is along the same corridor. Keep in mind, if you have an early flight that the luggage drop off counter usually doesn't open until 2 hours before your flight. We've had 6am flights where we had to wait for the counter to open before proceeding to security. TSA is pretty efficient here and we've always used TSA Precheck to breeze through. On the other side of security there's a nice BWI lounge that serves a handful of food. If you're there for breakfast make sure to try the Old Baby cream cheese. On return, baggage claim is simple but there is a separate section for oversized luggage. Don't be like me and wait for your car seat at the regular belt. If you're calling an Uber to get back home the app will tell you which door to stand outside of. Once you're at that door make sure you're on the curb furthest away from the airport. The first row of lanes is dedicated for shuttles and buses and Uber drivers cannot access it.

    Yelp Review 2026 #190:…read more I had a layover at BWI airport. I landed at gate E and had to catch my next flight at gate B. I have Global Entry and TSA Precheck so the process was much easier and faster. However, there was no signage where to exit. I found somebody to ask and directed me to the right direction. Then, I encountered 2 separate lines: connecting flights on the left and exit on the right and I was told to go to the right which didn't make sense since I need to catch my connecting flight but CBP agent told me I need to exit and go through security again and get to terminal B. So, why the signage? It's either no signage or if they do have signage, it's wrong. I made it to security before heading to the domestic terminals. The touchless TSA Precheck was closed off so I went to regular Precheck. I told the TSA agent I had touchless Precheck and he told me "next time go to touchless Precheck!" I asked him if he has seen anybody in line for touchless Precheck, no, because it's roped off meaning it's closed! He then drops my passport and boarding pass. There are moving walkways to expedite hopping from terminal E to B. However, people were blocking the walkway and not moving! If you're standing, stay on the right and let people that are walking pass on the left! It just seemed like everyone's first day on earth. The restrooms aren't the best nor the cleanest. They don't have good options for lounges so I skipped that and went to eat at two airport restaurants. They do have a nice selection of restaurants.

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    Women's bathroom Terminal A
    Women's bathroom Terminal A
    Concourse E Airplay Zone for kids
    Concourse E Airplay Zone for kids
    Lower Level at BWI

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    Lower Level at BWI
    JetBlue

    JetBlue

    1.8
    (11 reviews)
    8.2 mi

    My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial…read moreflight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. I almost missed my flight to DCA from Orlando because I was sitting at the gate on my ticket and not the actually gate that the plane was leaving from. NO ONE SENT OUT AN EMAIL OR ANYTHING!!!! There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work.

    I am totally heated! I paid for my 1 checked luggage to be delivered back to my original flight…read morepickup, only but to return from London and was told I would need to retrieve my luggage and recheck it! Unheard of. So now I am forced to run up and down back and forth asking 3 different employees what I must do. I was already not feeling well and this is what happens when you pay your hard earned money for a service never fully received! The devil is a liar! I had great service up until this point. I paid the 55.00 baggage fee. And you all abandoned me half way through, causing me to struggle with the already duty free shopping bags I was returning with. This was a nightmare!!! I'm not a happy camper at all! Then I try to call about it and get bounced all around. Smh ‍ Give the customer what they are paying for. Good customer service!

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    JetBlue

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    British Airways

    British Airways

    1.6
    (15 reviews)
    7.9 mi

    As I was in a wheelchair, we were allowed to board early. We were warmly welcomed on board by Karl,…read morewho showed us to our seats and made sure we were comfortable. Our flight from BWI to London was about 35 minutes late leaving, but we arrived at LHR early. The plane was a Boeing 777, going 3634 miles in 6 hrs., 15 min. We were in premium economy (World Traveler Plus), and our flight attendants were Patsy from Glasgow and Karl from Newcastle. Patsy was with BA for 25 years, left to raise her kids, then came back to BA two years ago. Karl started with BA on 12/1/2024 (less than 2 months ago). Both were excellent! There were only 108 passengers on board; 184 capacity - many in Economy stretched out across 4 middle seats, which we could not do that in PE as fixed armrests (held tray tables) were in way. Business Class was virtually empty. You just never know what you are going to get to eat on an airplane. We have to say that British Airways outdid themselves on our flight from Baltimore to London. We started with a beetroot, potato, and gherkin salad with a dill yogurt dressing. It was crisp and fresh. The main entrée was pineapple and mango braised veal cheeks, creamy polenta, broccolini with roasted mini red peppers. Oh my, the depth of flavors was amazing. The dessert was Tiramisu with whipped cream and a chocolate stick along with cheese and biscuits. We paired our dinners with some nice wine and were very pleased our choices. The flight attendants were excellent! Just before landing in London, they surprised us again with a delicious breakfast of a fried egg, cheese and Dijonnaise bagel. It was fresh and really good. Kudos to British Airways for some great airline food. All in all, it was a very smooth and pleasant flight.

    Yelp flight BA 228 from BWI to Heathrow on a 777 plane is awesome in premium economy to London…read more Ample legroom, real silverware, blanket and pillow, with an awesome meal. Recommend this airframe. The flight to Budapest flight BA874, on an A320 is miserable. No power, so no air conditioning while loading, waiting for repairs It's roasting in here. Restroom has no running water and because there are so many seats it's miserable. Do not recommend.

    Photos
    Bagel
    Bagel
    Fried egg, Swiss Cheese and Dijonnaise Bagel
    Fried egg, Swiss Cheese and Dijonnaise Bagel
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    Inner Harbor Travel - travelservices - Updated July 2026

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