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    Innisbrook Lockness Pool

    4.2 (6 reviews)

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    Essentials Day Spa of Palm Harbor

    Essentials Day Spa of Palm Harbor

    3.0
    (1 review)

    Meghan I arrived at 11:00 and was taken back at 11:07. After…read morefilling out paperwork, there was no skin assessment performed. Additionally, I was not informed about the skincare products being used on my face, and there was no steam or décolleté treatment. The only focus was a brief hand massage using towels, which I wouldn't consider a proper hand treatment. My appointment concluded at 11:49, and I left feeling that my skin was both sticky and dry. I'm not sure if this was related to my boyfriend buying a Groupon, but as an aesthetics professional myself, I pay close attention to the details of a service. Anjelica I had my session with my massage therapist and finished at 12:50. From an observational standpoint, there were a few areas of concern. As someone with 10 years of experience in facials and massage, I noticed that the therapist did not maintain continuous contact while performing the massage and did not do the same massage techniques on both sides of the body, which is a standard practice. Additionally, the hot stone treatment and scrub were very brief--lasting no more than 10 seconds each. I felt there was some judgment based on the fact that I used a Groupon, which was a Christmas gift I received. I wasn't aware it was a Groupon. If the service had been up to par, my boyfriend would have left a larger tip. However, after learning about the Groupon, the receptionist's demeanor shifted, and they seemed to smirk when asking for gratuity. He was only informed of the gratuity for one specialist, despite there being two. This lack of communication, paired with the unprofessional behavior, was disappointing.

    Innisbrook Lockness Pool - hotels - Updated July 2026

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