From initial contact to finished service, Jeff and family were knowledgeable and down to earth…read more There was ZERO pressure. Products were plentiful. If you need flooring, call Jeff.

We like to support family owned local businesses. The owner Jeff came out to our home with LVP…read moreflooring samples. He was so nice & friendly. Jeff was very knowledgeable. He advised as a home with pets, LVP is the best flooring option. It is durable. He said it would last 20 years. We signed a contract to have LVP flooring installed on the main floor and upstairs in the bedrooms. The installers worked quickly. Initially the floors looked beautiful. By the 2nd year, some of the tiles started separating. Some tiles were chipping, some were splintering. We didnt understand this as Jeff said this is the best floor and will last 20 years. After researching we discovered our subfloors are not flat. So, the contractor would need to do prep work & level the subfloor before laying the tile. National Floor Covering did not level the surface before laying the tiles. Thats how they got the entire project done in two days. This also explains why the floors are separately, chipping & splintering througout my house. You would think that a flooring company that is in business over 30 years would know this. These floors cost us over $8,000 and they are ruined. In July 2025, we called the owner Jeff, who was not good at responding. He finally came out to the house to take a look. He acted baffled and said he had no idea why the floor did that. He said it must be "defective" tiles. I asked him could it be that the floor is not flat. He said no, as they are "floating" flooring thats made to adjust. Jeff said he would check with the manufacturer to see if it was still available. Well, he went MIA . I had to call & text him multiple times to get him to respond. Then he said he wanted to bring his installer over. That took forever as he was not responding to us. He came out with his installer. We set a date in late November 2025. Our heater broke and we were forced to cancel. It took alot to get it rescheduled for early January 2026. Then, we had a family medical emergency. We were forced to cancel again. Since then, Jeff has been unresponsive. Also- when Jeff came out & showed us samples, the samples were much thicker, probably double the thickness of the floor we received. We feel he did a bait & switch. It is now April 2026 and there has been no resolve to these horribly damaged floors. It is very clear good customer service is not a priority when problems arise. They are not an honest company. ​ We have decided we dont trust a flooring company that has been in business 30 years, charged us $8000, and wont take accountability for the fact they gave us a cheap thin floor, and laid the flooring on a non flat surface​​ causing all of it to separate, chip & splinter all through the house. They are very attentive until there's a problem. We have decided we would rather find a truly reputable company to install new flooring correctly. And this time we are more informed and know what questions to ask. Jeff is friendly, but dont be fooled. They do not install flooring properly, nor do they care to make sure they fix their mistakes. It cost me $8000, so buyer beware.

We had just finished a complete kitchen renovation and fortunately happened into Albed Rug…read moreCompany. Nancy was easy to work with, let us take a few rugs home on consignment, which helped us make great design decisions. We selected one of the smaller rugs and Ray located a long runner on the West Coast to compliment it. Great experience.

I have my rugs cleaned at this establishment and they were ruined by their cleaning method whatever…read morethat is it left my carpets tassels in fridges

My carpet looks beautiful and feels so plush under my feet. Brian is very knowledgeable and…read moredealing with him was stress free. Mike Kelly did a wonderful installation. He is truly talented and doesn't leave a mess behind. He even repaired an open seam on my kitchen floor. How nice was that?

Did a terrible job installing carpet then would not fix. RUN somewhere else!!!read more

Floor Install Systems deserves less than one star. Their workmanship looks worse than a DIY gone…read morewrong. They caught my stovetop on fire, broke the wood under both sets of cabinets, damaged all of the appliances, damaged the subfloor, sawed their materials in my living room and they had no precautions set up to protect my home from all of the debris they created. They didn't even bring a shop vac. All of my appliances were left unprotected during demo and are caked in tile debris. My sofa, pillows and blankets are all covered in saw dust and the air quality was so poor Servpro had to come in and put air scrubbers in the house. Who would have thought a simple floor job would cause this much damage and cause me to have to relocate . Unskilled, laborers are not worth the $ you saved to hire them. Floor Install Systems is taking no responsibility for the damage they have created and lied to the insurance company telling them that they agreed to fix it for me. That never happened, maybe you promised that to another mistake you made but it wasn't a conversation that we had. In addition, I had removed everything possible from the room, all they had to do was move the appliances but according to Jack it was my job to move those too (even though there is a charge in the invoice for the appliances). He would know that the rooms were empty IF he'd bothered to come look at the jobsite the following morning when I asked. Instead he kept putting me off until LL Flooring said they would take the info from me for him. Consumers beware, they also work for LL Flooring. The pics do not do the damage justice.

Had floor installed 3 months ago Still waiting for floor…read moreinstall to come back to finish job correctly as owner Jack Dalton promised he would ... Should have know better when he came out to measure for another company & solicited me for the job for his private company that he was not such a great guy ! Advice go with Big well know company that will stand behind there work or don't be stupid like me a pay & trust that they will come back