Do not use Empire for flooring unless you are comfortable…read more paying in full before installers begin work. I was told never to pay in advance. I did not like their level of trust. What guarantee did I have they would return the next day? Never pay in advance.

Poor follow up service! After only 8 months two of the panels for my new floor buckled. I was told…read morethat Empire CANNOT fix my two problem areas because they no longer carry the flooring I purchased. Philadelphia service follow up poor. Is this because of my Zip Code?

Don't do it! These people are horrible human beings. "Everything " they promised was a lie. I…read moreordered top of the line Mohawk Pet Friendly, stain resistant carpet with the recommended padding upgrade. What they installed in our home was some kind of very cheap grade apartment type remnants with multiple very visible seams crisscrossing through the living room. Of course they refused to make it right so I has to sue them and get a judgement against them. Please don't put yourselves through the aggravation. I ended up hiring Olden Carpet down the street on Lincoln Highway to come in, rip the garbage out and replace it with what I originally ordered . Olden Carpet did everything they promised and were in and out in a few hours. I couldn't be happier.

While the flooring/carpet looks good, the way we were treated was unimaginable! The owner was…read moredegrading and insulting. Additionally, we were told that they order a higher percentage of flooring in the event you need it in the future, but none was left behind. The job was supposed to be completed in 2 days and took about 5 days. When we called, we were told the owner would call back. The owner showed up for payment the day of completion, stated he wanted to deal with the "man" of the house and insinuated we could not afford the final payment. He then started yelling, stating if we did not pay in full, he would begin ripping up the floor and carpeting. I requested he leave my home. We wrote the check, but refused to sign the contract as complete. Do not use

I scheduled for them to come look at my floors to give me a quote. They gave me a date and then I…read morereceived a call asking if it was a place to park because it just snowed days prior. I told that person I would make sure they have a spot. It seemed like she wanted to reschedule or something Then a day or two later I get an email stating the sales rep was all of a sudden sick. How convenient and good timing. So I said okay and I wasn't going to work with them because the timing was suspicious. But I said that I would still work with them. So we scheduled another day. I received an email asking if they could come out on a specific day and I said yes but I guess I didn't respond that same day and that was a problem. The next email I got was a response with the another date almost two weeks later. I asked what happend to the earlier date and I was told the sales rep books up fast and they got booked and then the asked me if I wanted another sales rep and I said yes and asked what time could they make it. The final email the sent me said after checking they don't service my area. Like really?! I already gave them my address the first time we talked, and now y'all don't service my area? Which is the Philadelphia area. That's real strange to me and still confused by their actions and responses. I wasn't rude or anything. Maybe someone will have better luck with this company but I couldn't be okay without sharing this with whoever decides to contact this company and maybe they will see this and not do this to the next potential customer.

I have tried multiple lawn service and they never did a thorough job!…read more Makeda and her team did absolutely amazing work. I had my back yard cleaned out and other yard work. They did excellent work l. They painted my rusty railings on my porch and back steps and it looks brand new. Excellent service always!

Rob was extremely responsive, knowledgeable and professional. He quickly (and accurately) took…read moremeasurements and advised us on the best carpet for our basement. He doesn't put on the hard sell, he really wants you to be happy with the product. After receiving a deposit, he quickly ordered the materials and scheduled the job within days. His team was especially courteous, punctual and skilled. My basement (soon to be family room) looks amazing! I couldn't be happier. Thank you for everything!

Excellent work Fast service…read moreOwner does the work I needed a carpet repair in my finished basement. I had pulled the carpet up myself and left several areas of the end frayed. Rob came out himself, installed the padding, and put everything back together as good as new.

I hired FBN after a flood in our basement occurred. We had to remove the carpet and level the…read morefloor. The basement area was 850 sq. ft. The project took 2 visits to complete. The team was very professional and arrived on time as scheduled.

They came in on time, within budget and gave me a beautiful hardwood floor in my kitchen!read more

I had a great experience with this company. From the minute I stepped into their office, Phil…read moregreeted me with a friendly and warm smile. I appreciated the fact that he didn't upsell me, actually he recommended a cheaper carpet based on my needs for my Yardley condo. The carpet looked beautiful and I was extremely pleased. Phil followed up and although I didn't have any concerns, I get the impression, that his company would address them if need be. Excellent customer service! Great prices! Locally owned and operated, which is always a plus!

These guys are great! Top notch, high quality work with a lot of pride; and in todays world I…read morepersonally feel that that, is something which is lacking. If you're looking for a carpet/install or even throw rugs, call these guys. They are family owned, upfront, honest and most important...really care about their customers. I would be remised if I didn't post this review and not thank these guys for the great work that they did. A lot of companies will sell you a carpet that you think is quality however, what you're actually getting may be lacking that quality. If you're in the market just call these guys and ask them to help you. Like i stated above, they will take the time to answer your questions and educate you on what is best for YOU the customer, and do it at a great price too. Finally, if for some reason there is to be an issue, they will come back and ensure that their customer is happy because they care and understand that this is a referral business.

I messaged here on yelp regarding replacing flooring in our 3 story home and was put in contact…read morewith an individual named Phil. We spoke on Monday and had an appointment scheduled for an estimate today (Thursday) at 12pm. Phil never showed up. This is very frustrating as we moved things around in the middle of the workday for this appointment. Very unprofessional

We had used Carlos for some carpet back in the day. I had no idea they do flooring options too. Had…read morea good experience at a very reasonable price. Happy to be able to use a neighborhood place instead of those big box stores.