I called these guys because my residential elevator stopped working. We're old & not too fit so it…read morewas a huge deal going up and down the steep narrow stairs in our 4 level townhouse. Very friendly lady said the tech would call me, which he did, in about 20 minutes. Told me he could come out in about an hour. From past experience I've waited as long as a week for other companies. Arrives on time--super nice guy--and within a few minutes tells me it's nothing mechanical--one of the doors is out of plumb & asks for some sand paper. Voila! The elevator works! Wow. Everyone in our complex has an elevator & I'm officially recommending them to *everyone*. These guys are the *best*!!

From the owner: Your Premier Vertical Transportation Contractor Since 1970…read more ELCON Enterprises Inc., T/A Elevator Control Service is the premier vertical transportation contractor proudly serving Washington, DC, Maryland, Virginia, Georgia, and Florida since 1970. We are one of the industry's largest independently owned and operated elevator/escalator service providers in the nation today. Elevator Control Service is a complete vertical transportation contractor specializing in superior commercial elevator and escalator maintenance, quality service, full equipment modernizations, and new custom installations. Elevator Control Service offers our valued clients unparalleled industry knowledge and technical expertise that is undeniably second to none. Call us today.

Signature Elevators & Accessible Design provides an excellent product installed by a highly…read moreprofessional crew. We purchased a pve.37 pneumatic elevator to move between two floors, from our finished basement to the main floor, of our townhouse. My wife and I would rate their presale information, the on site construction and installation of the pneumatic elevator 5 star+ experience. Their sales staff, Spenser Bryant, provided excellent information and an home site evaluation to ensure we selected the optimum elevator. The site preparation conducted by Alex and Melvin Vasquez was excellent and the installation area was thoroughly cleaned at the end of every workday! The Elevator installation team of Pablo Mora, Victor Benavides, Pascual Vail and Carlos Perez were highly efficient and very respectful of our home as some of the work area was in tight spaces while moving the components of the elevator from the truck to the basement for installation. My wife and I highly recommend this company and their crew for your residential elevator needs from sales to installation. This is a true 5 star company.

We had a stairlift installed in Jan. It has malfunctioned 3 times so far. We pay $750.00/month for…read morea service contract, yet it takes several days for anyone to repair it. My husband has not been able to safely go upstairs for 4 days and they still don't know when they will repair it.

This is the first review I have ever left for any company or establishment. The levels of…read moreincompetence, disrespect, and nonchalance displayed over the past month by Otis to me and the establishment I work for, has surpassed anything I could have ever believed possible. I have left countless e-mails and voice messages and spoken to several customers representatives who all promised a return call or email which never came and never will come. The billing procedures seem to be created and recreated by the week or month and, with no one ever available to explain, leave a loyal customer scratching one's head. If you are considering Otis as an elevator maintenance or inspection service for your company, do yourself a tremendous favor and look elsewhere.

This company was under contract to be our elevator service provider at our condominium, but when…read moreour only elevator stopped working properly, they did not provide timely service. In fact we are at Day 30 since the problem began and the elavator is still not repaired properly. First, they took a week trying to figure out what was wrong and making excuses for why their technician could not diagnose the problems. After multiple service calls at our expense, they decided that a specific part was needed, but, of course, it was back ordered. It finally arrived, but now they are too busy to install it. Terrible service from Otis Elevator!