Ordered cookies for a coworkers last night but the 2nd party delivery service (not insomnia cookies) through Yelp messed up, looked like they delivered to a private residence a few doors away on the delivery app. I contacted insomnia cookies as I didn't have the driver contact info and they said they'd contact door dash for me, Yelp delivery didn't specify who the delivery service was when I ordered. I later found out it was actually grub hub by a text message and I contacted them. Insomnia cookies had the original charge cancelled and remade and delivered my order. I believe the original Order was located and redelivered or dropped off by the person they were mistakenly sent to as Several boxes arrived with my name on them. The cookies were moist, warm, and everyone raved about them! It was a wonderful way to say goodbye to an excellent nurse. A huge thank you to the staff at insomnia cookies for assisting with and rectifying a second party delivery issue (from now on we will exclusively use delivery from you only). My apologies for ordering through a second party delivery service and our deepest gratitude for your kindness. Bless you!! read more

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For a limited time, Insomnia Cookies offered a Fruity Cereal 'N Milk Filled Classic cookie. This is a brown sugar cookie and fruity cereal pieces filled with cereal milk buttercream. It was a very yummy cookie and not overly sweet. Insomnia Cookies are always so warm, soft, and fluffy. I can't wait to see what other flavors they come up with. Staff were friendly and helpful. read more

Insomnia Cookies - Fruity Cereal 'N Milk Filled Classic cookie - Desserts Near Me - Providence, Rhode Island

We ordered the deluxe 6 cookie box. The cashier continuously told us we had ordered 7 cookies. We had her read them back to us about 5x and she made a mistake each time. FOR SIX COOKIES. Then we added an additional two cookies from the regular menu. Thankfully checked the box before we drove off. We had FIVE deluxe cookies in the box. Plus the two smaller cookies. I brought in the box and my receipt although I had literally left a minute earlier and no other customers in there. I opened the box for her and clearly there was a space for a large deluxe cookie. She said oh I'm sorry and gave me the cookie that was missing in an individual wrapping. Or so I thought. Opened up the wrapper at home. Small cookie in there. She was so spaced out but also boned me out of money for already very expensive cookies. read more

Stopped in this cute little cookie place while walking around Thayer Street. They have a great selection of cookie flavors that come in two sizes. They also have various brownie choices, as well as a great selection of ice cream. I chose the larger size cookie and purchased a peanut butter cup flavor as well as s'mores. They are then warmed up and placed in a box. I took one bite, and it was so warm and soft, really the perfect cookie. Definitely stop in for a great treat, you won't be disappointed. read more

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These are by far WAYYYY better than crumble. I don't understand the hype for them tbh when you have a place like this around. read more

Ever have that afternoon 'craving' for a snack? Yep.. it hit us at work pretty hard yesterday with a need for ice cream. Not an easy find downtown until we found Insomnia Cookies! Terrific location not far from PPAC with amazing, delectable flavors to choose from! I picked Caramellionaire and Insomnia Tracks.. both AMAZING! Rich, creamy delish..! Service was great as well - thank you again. read more

Ice cream didn't deliver and when I complained I got my money back but couldn't get the ice cream because apparently you have to buy up to 12 dollars. read more

Came here around 11 but didn't realize this location closed at 12pm so they were out of quite a few things I wanted to try- such as the icing to dip the cookies in, but they were out. They were also out of quite a few cookies as well. I got the mix and match cookie 6 0/,@ and for $16.95 + tax - I felt it was a bit steep. Don't get me wrong the cookies are pretty delicious but they should have more then 6- such as red velvet, etc. Definitely good so surprised with so many of the negative reviews! I'd try it again for sure! loved the coolies! read more

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Amazing cookies! Great service! The gentleman behind the counter was super nice and helped us pick out our flavors. The cookies and ice cream were unbelievable. Fascinated reading the reviews--it looks like people enjoy this business, but don't leave reviews, until they have an issue with delivery or they go in and aren't acknowledged or the store is out of some flavors. But regardless, the cookies are good! So that's the key takeaway. read more

We love this place. Cookies are always good. Staff is always helpful. Depending on the night, you might have to wait to ordered. And sometimes they run out of stuff. But its all good read more

Insomnia Cookies - Box of cookies - Desserts Near Me - Providence, Rhode Island

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So good. Cookies were warm and soft. Probably some of the best we had. The worker was patient and very friendly especially because it took us some time to figure out what ones to get. read more

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Workers were grumpy except one girl who was delightful. They ran out of specialty cookies when I went at 9pm on a Tuesday. Snickerdoodle cookie was so good! Chewy, soft middle with crispy edges and a thin cookie which I liked. read more

Service was fast. They were out of a specialty item but easily substituted. It was an awesome way to surprise our daughter

This small location live up to the expectations, a nice and clean location with great and friendly service, the brownies topped with ice cream were great. read more

The chocolate chip cookies, double chocolate cookies, and oatmeal raisin cookies are usually baked reasonably well, while the sugar cookies, birthday cake cookies, and snickerdoodles are consistently overbaked. Considering the relatively high price, you're better off at a real bakery like Pastiche, baking cookies from scratch using a site like allrecipes, or even buying and baking a tube of dough from the supermarket. The strongest selling points for Insomnia are probably the icing dips and the ice cream sandwiches, but these are better elsewhere as well. read more

I entered this place of business with 2 friends upon walking in there was no greeting. We asked what kind of cookies they had left and they didn't have much of a selection. After ordering the older male employee started bugging my gay friend asking why he wears makeup and how guys shouldn't wear it, like we came in here for cookies wtf does that gotta do with anything. Not returning to this location, would not recommend. read more

I love insomnia's stuff and have been a customer for years in Providence and NYC, but today I was taken aback. As I walked in, the cashier sneezed on their left hand, but didn't wash it. He asked me what I wanted and I placed my order, but still had not washed his hands. When I asked him to wash his hands he looked at me like I had 3 heads and I said "I literally just saw you sneeze on your hand man". So he gave me a dirty look, proceeded to wash his hands using no soap while looking agitated, and served me my order. I'm pretty forgiving - really I am - but this really is so unacceptable that I created a yelp account just to post this review. This employee should be retrained on proper sanitary procedures. read more

The cookies are fine, typical Insomnia Cookies. The employees are horrible. The girl at the register didn't greet us, didn't thank us, didn't ask what we wanted. All she said was "I'm ready." While she was bagging up our cookies, the two female employees in the back were discussing another employee and dropping non stop F Bombs. After we paid, there was no smile, no thank you, nothing. Just the same sour expression that greeted us when we entered. read more

If I could give this a zero I would. I ordered online for delivery and the driver pulled up and never got out the car or delivered the cookies. When I called insomnia cookies I was told that they partnered with post mates and that they have been having trouble with deliveries. Well, they just lost a customer! I was offered a refund save ur money and go elsewhere read more

We wanted dessert after our ramen so we came here. I've had Insomnia Cookies before so I knew what to expect - big warm cookies and milk! We went in-and-out and got the all the cookies we wanted at around 7:30 pm on a Thursday. We got two deluxe salted caramels, two m&ms chocolate chips, a double chocolate, two chocolate chunks and another I can't remember. Sure, the cookies are a bit pricey but they're warm, gooey and a good size. read more

I have given this place many chances, and they never seem to get it right. If it weren't for how much I love their cookies, I wouldn't have given it so many chances. Once, we placed an order for delivery, waited for an hour, contacted both the store directly and the customer service line, and were told repeatedly that the order had been delivered. When we called asking for a refund, the employee gave attitude and hung up on us. Tonight, I ordered cookies and ice cream and the ice cream was not delivered. Hopefully they will actually process my refund. I would prefer to have delivery from the Thayer Street location, but now that the new location is there it is no longer an option. So disappointing. read more

So after waiting for 40 minutes and calling the girl back four different times, I was told that my order would "be there in 10 minutes". After this false reassurance, I sat in my bed waiting for two hours for some melted ice cream and some basic ass cookies. I did not get them until 2 hours after I ordered. They taste like the goddamned Betty Crocker brand cookies from Walmart, the cream cheese icing smelled foul, and the ice cream was low quality and melted. I understand there was a rush due to a "number of orders coming in at once", but this service was absolutely ridiculous. Do not order from this place. The only "Insomnia" you will get is from the terrible injustice you will suffer at the hands of Insomnia Cookies. read more

Came in the other day, the staff is SO kind & my order was ready immediately. BEST VEGAN COOKIES IN RHODE ISLAND! Will definitely be coming back! read more

Website says free scoop of ice cream since it's ice cream day. We travel all the way here and we're told by the employee and manager that expired yesterday. I call HQ and they said that store is lying... So yeah, not gonna come here again. The cookies and ice cream are extremely overpriced as well. read more

Best customer service and the App is the best way to order and receive your treats!! Ordered a delicious cookie for dessert and it was delivered to my house that evening! Also one time I ordered and they forgot an item, all i did was called to notify them and they corrected it immediately! read more

Love me some Insomnia Cookies! Anytime I'm in the area I make it a point to visit for a chocolate chip cookie (with huge chunks of chocolate). I recently ordered a birthday cookie online to pick up later in the day and the service was excellent from the start (as well as the cookie). Highly recommended! read more

$10 for 6 cookies...... Reasonable if the taste was a perfection, but sadly. It was not. I've been living in RI for about 6 months and i was really hoping to have found the one cookie shop finally but this was not it. The ice cream flavors were bland, you knew what flavor they were but it just didn't have the kick and wow that I wanted. And their cookies.. The snickerdoodle was so sad, it didnt have enough cinnamon, they might as well call that a sugar cookie.. The M&M cookies, had it not been for the M&Ms, the cookies wouldn't really have a taste, lastly the double chocolate chip cookies, probably the only thing I liked from their menu. If you're looking for that yummy goey cookies for comfort, skip this place. Too expensive read more

I placed a delivery order at 10am today and the confirmation email said delivery expected at 12noon today. Well it is now 3:23pm and no order delivered, nobody answered the phone or responded to the online contact request form I filled out. read more

First of all, workers didn't greet us at all when we walked in and ignored us for a while as we stood there confused. Then they barely had the attention span to take our order which was only 4 cookies. We came at like 7pm and they were sold out of a huge list of stuff already. Then when I got home, I noticed they didn't label or package my gluten free/vegan cookie separately from all the other regular cookies we ordered so I had no idea between multiple chocolate chip cookies which was the allergy friendly one, which ruined my night because I am currently a very hormonal and emotional human that just wanted a delicious warm cookie on a really cold night. For the cookies to be that expensive and for such a popular place that is so concerned with dietary restriction options, they should be way more attentive. This is what makes me so upset when I go out to eat... I almost never do because restaurants don't care about people with actually health concerns. Very upset tonight. I'm rating 2 stars because the other cookies for my family were great, but I would give it a negative star just for my personal experience. read more

I came to this store and was greeting by a a very rude employee who gave me and my friend attitude. After leaving, I was so excited to go home and eat my m&m cookie when I took a bite and it was a raisin oatmeal cookie! Not only was this disappointing, it was also dangerous, imagine if I had an allergy? Clearly they need to hire new staff, and also clean the store, since there were roaches and rats crawling everywhere. Never coming back here again, and I would advise everyone to stay away. read more

Good ice cream and cookies. Rich and yummy. Kind of a young crowd running the place late at night, but very polite.

I'm giving 2 stars because I haven't tried the cookies yet - otherwise it would be 1. I'm trying to be fair but the customer service was so terrible I am writing this from my car. I ordered online and when I got there the store was dark and looked closed. There was a handwritten note that said something about being closed for a few hours. But I already paid so I stood outside looking to get someone to come to the door and let me know if my order was canceled or not. The guy finally came and asked if I ordered online. I said yes and gave him my name. After a few minutes he came back with my order. This was my first time so I wasn't familiar with their packaging. I asked a simple question about the number of cookies and ice-cream. He was very annoyed and condescending. I ignored that and asked 1 more question. He answered in a very rude way. I walked away and said "wow, so pleasant." He then started to bark at me through the door. I couldn't make it out but I'm sure he cursed at me. I'm sure he was having a bad day but I don't care how good these treats are, with that kind of customer service - especially on my first visit- I will take my business elsewhere. What a shame, because my husband and I love eating out and supporting our local restaurants. I sure hope the owner knows how his staff treats his customers. Also, with the lights off and still conducting business, it looks very sketchy. Not a good look. read more

I called to see why my order that was placed at 8:30pm was not delivered 1 an a half hours after I ordered it. I was told they would reque the driver. I called to cancel order after waiting another hour (2.5 hours total). The person on the phone was short with me like it was my fault. read more

Me and my girlfriend stopped by here after dinner for a snack before our way home probably about 930 almost 10 PM I walked in and immediately gentleman approaches the counter and says hello to me in a very cheery attitude says "he's been waiting for me all night" I smiled under my mask. I tell him I'm getting four cookies to for me to for my girlfriend he suggests six based on the slight price increase which I agreed and enjoy the six cookies instead of four his manners his fun little statements about the products and how good they were I almost spent more money there after I left the biggest problem my head is that my girlfriend didn't come inside with me because of COVID-19 but I was mad because she didn't get to experience this great customer service I'll be going to this location over the other location in Providence just for that Gentleman and great service!!! read more

First things first: I love their cookies but tonight's customer service experience was horrible. I ordered the cookie sandwich . Two cookies with ice cream in the middle . I told the rude girl up front that I wanted both with sugar cookies and an additional salted caramel cookie on the side . Seems easy right ? She rang me up with something completely different which was a salted Caramel cookie sandwich. I tried to correct her while she was ringing up it . Instead she said " I know " , so I like it alone . She proceeded to make the order which was wrong although I tried numerous times to correct her . Finally she handed me the order and I said " I was telling you it was sugar cookies ", she said " no you said salted caramel". If she were to actually listen to me then she wouldn't have made the order wrong . Instead of apologizing , she proceeded to mumble under the breathe to the other girl she worked with and had a stank attitude . HER IGNORANCE IS WHY SHE WAS NOT CAPABLE OF MAKING THE ORDER CORRECTLY. idk who employs these young brats but she needs a reality check. read more

went in at 11:55 when they closed at 12 and they were the sweetest people ever. cookies are great, employees are great. i highly recommend!! :) read more