Unethical, in a word; unprofessional in professional reputation. Everyone makes mistakes, but people with principle take responsibility and make some extensions to amend. Not these guys. Our family trust bought a condo from a licensed contractor, who in negotiations, agreed to fix all issues prior to sale. We hired Inspection Perfection, paid the full inspection price and received an inspection where they neglected to check the shower valves in both bathrooms. One was completely frozen and inoperable, the other was about 90% frozen and barely operable. The condo seller fixed all items, according to his word except for the 'undiscovered' inoperable shower valves.. When the new tenant and young daughter couldn't take a shower, they notified us and we began the process to fix valves. Long story made short, the 'mistake' cost us 2 months and nearly $2k to resolve, which included rent proceeds reduction to compensate the tenant for reduced living conditions. So, thinking Inspection Perfection were professional and ethical, and before I came to Yelp, I invested yet more time to communicate their mistake to them. Wouldn't it be nice to see on Yelp they ultimately hold themselves accountable? What I received over a number of emails were denials, argumentative defensiveness, and finally a "demand" for me to submit the entire civil case, including evidence, before they would consider a fractional cost offer in compromise actual damage settlement. Now the family is investing yet more time and resources in preparation of a small claims action, to gain the appropriate response from Inspection Perfection. Originally, we could have finished this with a simple apology and assurance of their ethical standings for the future. Not these guys. Their 'comprehensive fill in the blanks' report actually has a number of other errors, additionally assisting to document their negligent inspection. Although the report is factually unreliable, thankfully will make the litigation to establish their negligence that much easier to prove. But still, who has time for this kind of stuff? Inspector Paul Harriot made the mistake, Will Johnson expanded the mistake into an ethical and unprofessional dilemma. I'm looking at the number of reviews here on Yelp; The score is 18 good, 2 terrible. I don't think most consumers can afford that kind of an "error rate", especially in consideration of the terms of dollars at stake. Especially understanding of their refusal to accept responsibility and make extensions to remedy the damage from their mistakes. read more