I've always enjoyed Ion. I lived there for 2 years and they always were fair and responsive,…read moreespecially compared to other Wampus housing options. If you get a good price, definitely live here. Staff is nice and friendly most of the time.

BEWARE...two small black marks on the walls and we were charged $175 for damage...also the…read moreelevators were out of service half the time. Parking is a nightmare

Reminds me of Hobie from Baywatch. Although Hobie really wasn't why I watched Baywatch. Although…read moreapparently Hobie was why some of my family members watched Baywatch. And Hobie was not 21, he was more like 12, which explains aforementioned appeal to aforementioned family members. Fancy and trendy University housing where my friend lives - but definitely not the best place to live as a student because of the bad parking situation. But if you don't own a car, you're amazingly located for everything if you live right here. Great food options and not far from The Nightlife (capitalized because hell it should be) and literally right next to your campus - and there's even a Gong Cha in the building.

Definitely worth the stay!! Very secure location with elevator codes and room keys!…read more A tiny Target is located in the bottom of the building along with a couple other shops. Great for picking up something you forgot, snacks, or Austin vibes! Parking is available for a fee, and the lot is adjacent to the building. There's also street parking! Rooms were spacious and accommodating! Beds were comfy!

Not really cheap anymore, as they've increased rents each semester to the point where it's hardly…read morecompetitive with apartment housing. In order to keep things cheap, they look everywhere to fine members: miss a meeting - get fined, common space is dirty - get fined, can't do your labor on time - get fined. It's a bit like the Spirit Airways of housing - cheap, it's an awful experience, and when you add up all the other costs it's really not worth it. Bullying is quite prevalent in all of the houses. All of these reviews are from a time when the organization was run by people who cared more about everything.

Gosh, where do I start with my 2020 review of College Houses? There's a lot to unpack here, but…read moreI'll start with the few positives I guess. Pros of College Houses: Cheap affordable housing near UT Austin, and food is always available in the kitchen which means you don't need to necessarily buy your own. You get to meet a lot of international students which could broaden your horizons depending on who you meet. Cons: There are many. Bullying against disabled and autistic people is quite normal, not to mention reporting it to the office does nothing. Office members and co-op leaders are often complicit with this too. It's also quite okay to make fun of people with different political views than what is considered "normal" by Austin standards, which I don't think leads to a healthy or conducive conversation. It's also quite okay to look down and belittle students with a darker complexion (aka skin colour) and think that they aren't as smart, intelligent, competent, cultured, etc. and that has led to many conflicts from what I've seen, not to mention anti-Asian sentiments about COVID-19. Nobody stepped into help from what I saw, except for the anti-Asian sentiments.

It's alright, I lived here for 2 years and I did smart housing which is cheaper. It's a close walk…read moreto campus

I love Legacy, I've had such a great experience here. The staff at the front desk are always so…read morenice and helpful. The new management staff has been so much better and is turning the place around. Maintenance always takes care of stuff fast. I have made so many memories here! Legacy will always have a place in my heart.

Like the previous reviewer, I've lived at the Castilian for two years now…read more This building has seen MAJOR changes and does not deserve the bad rap that it gets. All of those old reviews are from when it was under a different manager: Campus Acquisitions. Three years ago a company called American Campus Communities bought the building. Since then they've done a $40 million renovation and the building is a lot better. The building was built in 1968 so there are still some kinks, especially with the HVAC. It's a system where the whole building has to be on heat or cool, each room cannot control it. The management tries to time it with the weather, but Texas weather is super unpredictable. It sucks when they switch between heat & cool because it's about 1-2 days of uncomfortable temperatures while the pipes cool down or heat up. The cafe here is great. It's unlimited food and while the food isn't absolutely fantastic, it's still really good. And the cafe staff & housekeeping staff are AMAZING! They are honestly the sweetest people you will ever ever meet. The amenity spaces are really great because they're brand new too. There are lots of study rooms and stuff. And in all honesty the best thing about this place is the location. There is literally no off-campus living space closer to campus. It's directly across Guad from the University. If you live here request a Tower view room because they're really great. Also, the pictures on this Yelp site are like five years old and of all the old spaces. Go to Google and see the new ones. They even have a street view thing but inside the building.

Awful !! dont Rent here, my grandson spent the last year there had mold growing in his room…read more After Christmas break it was so bad they had to have industrial air purifiers and then a few weeks later had water running down the walls from the floor above. when trying to call customer service they don't answer or return your calls. Also they charge a full months rent for 10 days at the begining of the school year and 8 days at the end of the year.

Oh Waterloo... from the long lines at the elevator (only one works - and the friendly signs in the…read moreelevator bank suggest that you "get your steps in and walk") , to the windowless bedrooms that are tiny, to the roof top pool leak that flooded our daughters' bathroom - Waterloo was a thumbs down.

If there were one word to describe this building, it would be lazy. It is lazy from the slowness of…read morethe maintenance staff coming to fix the elevators (we have had one out, and others go out constantly since I first moved in August 2023). The staff is extremely lazy with: 1) packages not being placed in the lockbox for up to a week at a time 2) responding to emails/call (haven't responded to multiple requests regarding missing equipment, bugs in unit, trash issues, etc. since August 26th of this year; they do not prioritize in addressing residents issues and instead partake in actively ignoring their residents, but also their role as part of management. It is extremely unprofessional and offensive.) 3) taking care of the public and "prime" facilities this building offers such as the coffee shop (daydreamer shut down and the new promise "fall 2024" coffee station is nowhere to be found), the study rooms (all have permanent musty stains and smells as people, mostly non-residents, come in through the 2nd floor so much that the door was broken all of last year & the printer is always out of ink, especially on those days when you need to use it for an exam), the gym & sauna (all spin machines, stair masters, and yoga mats are missing or broken, & neither sauna has worked since I moved in, Aug 2023), downstairs/30th floor bathrooms (half of the sinks don't work and the toilet paper/paper towels are always never stocked up; I feel like an idiot when I put soap on my hands for the water to never turn on), and unfortunately the elevator situation is horrible here. Waterloo has been promising all semester that, in fact, as a building with "796 residents, we promise to provide a "timeline with you as soon as possible." This statement was from over a week ago, yet no disclosure on the situation and no active effort to resolve the ongoing issue that is going to be the root cause of so many residents leaving this "lazy" run building. My fellow neighbors saw great promise in this building as it is only in its third year, is aesthetically gorgeous, and is a prime location off campus. However, due to the many contributing factors mentioned about it being lazy, as well as the sizes of the rooms, the extremely thin walls (can hear everything, literally), the catfish photos from the building with lululemon yoga mats (they were not that & none are left) and peloton bikes which is laughable since they are echelon bikes, and the price tag (which keeps rising every year with additional fees for views, green fee, and floor level). It is not at all worth it to experience the "waterloo luxurious experience." My best advice to potential residents is to look elsewhere. Lastly, my question to the management is, "How do you have time to put "Make the stairs your daily workout. Yu can do it" on every single floor on a 30 floor building, but still have not fixed that one elevator since the Spring Semester of the 2023-2024 school year?" images: 1. email is from October 14th, regarding elevators 2. screenshot is from an instagram post (https://www.instagram.com/p/DAjaJEXyJej/?img_index=1) (from the official account regarding the elevator situation with an optimistic response, from September 30 3. screenshot from their messaging system regarding elevators, from September 30th 4. instead of actually approaching the situation and calling for assistance, the management staff on September 18th, decided to put these signs on every single floor, recommending students on the 28th floor to walk up 28th floors with a positive affirmation of "Yu can do it!", not accounting for potential residents who need the elevators (even for lower floors) for grocery hauls or if they have disabilities. 5. The last image is the problematic elevator that has been consistently out most of the year, however, occasionally one or two of the other three working ones also goes out. It is confusing how quickly serviced the non-problematic ones gets fixed (1-2 days), yet the assisters do not check up on the problematic elevator.

Diego and Fatima were absolutely incredible! From the moment we walked into Callaway, they were so…read morewelcoming, patient, and genuinely kind. They answered every single question we had about the 4x4 floor plan and made sure we understood everything without ever making us feel rushed. Moving to college can be overwhelming, but they made us feel so comfortable and excited about moving in this fall. Their professionalism, knowledge, and friendly personalities made such a difference, and they truly went above and beyond. Callaway is so lucky to have employees like Diego and Fatima--they absolutely deserve to be recognized for the amazing job they do!

The management here is horrible. I truly feel like this is a scam. You happily sign your life…read moresavings away for a certain floorplan and if things change (need to add a roommate, move to another floorplan, etc), it is a legal nightmare. There is no "let's work together", it's just "you are legally bound to this!". We were happy to pay the higher rent but move to a lower rent floorplan and they would not budge! And it was not due to being full, they still had plenty of rooms available at that time. Then upon check in, the room was acceptable, but not nearly as nice as expected. There were nicks in the paint, scratches on the mirrors, tears in the sofa, etc. Each one of these issues was meticulously noted and photographed for the move-in form. Now after move-out, we are being charged for each one of those items as if we caused this damage! We are on our 3rd appeal and cannot get the charges taken off of our bill. In fact, we are being charged to clean out a refrigerator and trash that doesn't even belong to the unit. You can tell from their "proof" pictures that the refrigerator and microwave sit in a different floorplan altogether. Yet we cannot get the charge removed from our bill. This charge is being charged to all 4 of the occupants and ALL of us are disputing it and cannot get it removed. Also on check-out, the whole building was disgusting! The trash chutes were full immediately and trash piled up in every hallway. Luckily my son's unit was near the elevator. I'm not sure those down the hall could even get their luggage out of their unit and to the elevator due to the hallways being waist high in trash. I know that many freshmen stay in Callaway in large groups and for that it was great. But as a parent, it has caused extensive stress! If you choose Callaway, take plenty of pictures and be prepared to pay for damage that's been there for years.

From the filthy apartments to the fraudulent management, this place is a nightmare. If you made the…read moremistake of signing a contract, be careful when leaving so you don't get scammed.

Called to get measurements of window for blackout coverings. Spoke to Luke. The office didn't have…read morethe information but he was nice enough to go to a model unit to get measurement. Great customer service. Thank you Luke!

My daughter lived there for two years. She did not damage to the apartment and cleaned thoroughly…read morewhen she left. They kept the security deposit to clean and repaint. The photos did not show any wall damage and only a hair which is expected especially since they took two week to inspect. It is not legal to keep a security deposit for routine maintenance but they know most people won't sue if they live outside Austin.

If you are a parent looking for an apartment for your UT student please DO NOT rent at this place…read more Twenty Two 15 deserves its 2 yelp stars! My son only lived here for one year and I just received the final account bill from my son's move-out. We were charged $86.67 in cleaning fees and $210.00 in painting fees. I specifically hired a cleaning crew on his move-out date to clean his apartment from top to bottom. There was nothing else to clean. I am not sure what the painting fee is for because my son didn't hang anything on the walls or damage the paint in any way. My daughter stayed at a different college apartment complex for three years and when she moved out, she was only charged $35.75 in fees and part of that was because she lost one of the mail keys. The management company of this apartment is taking advantage of the students and ripping them off. They do this because often students do not have enough rental experience to realize that they are being overcharged. This apartment bills itself as an "upscale" housing community but the walls are paper-thin, you can hear your neighbors talking, plus there is a high rise being built next door and you can hear the machinery and the constant hammering of the construction workers throughout the day and night. The hallways often had a weird smell and the trash was always overflowing in the trash areas on each floor. The people who work in the office are there evidently just to pick up a paycheck because when you contact them with an issue they could care less and they never seemed to know what to do.

This place is horrendous. Do not trust the positive reviews. I did and I paid a terrible price for…read moreit. Something is deeply wrong with the management at Tramor at the Arboretum. They lied to me over and over again, they wasted weeks of my time, and then on top of all that they stole $200 from me. Full story: I contacted Tramor at the Arboretum to apply for an apartment. My main contact was Madison. First red flag: Madison was weird and standoffish in our interactions, unlike most apartment managers who are friendly and trying to make the sale, but I just ignored it because the positive reviews don't lie right? Oh how wrong I was. Second red flag: They wanted me to use some strange encrypted messaging service to do my application and pay the $230 application fees and $200 refundable deposit with a 3rd party payment site. It was all very messy with very poor directions, but I'm good with tech so I figured it out anyway. The whole system was very amateurish and sketchy compared to other apartments I've applied to, but I ignored this red flag to my peril. Third red flag: They wanted me to compile a very detailed accounting of all my income and losses in a special form, along with bank statements for a year - this is something no other apartment has asked me for. I spent hours compiling all this information and creating the special form that they wanted, but turns out this would be a complete waste. On a Saturday I finally submitted the final information needed for the application. Madison got back to me that day and said the application would be processed by Tuesday. At this point I thought great, the process was weird and something seemed off, but I would just wait until Tuesday and most likely I would be approved (I have a great credit score and solid income so I always get approved to every apartment I apply to). Spoiler: I was approved, but ended up rejecting their offer for reasons that will become clear. Fourth red flag: Tuesday afternoon rolls around and I still haven't heard from Madison. I contact her to ask how the application is going - no response. I wait two more days until Thursday. At this point I start to suspect something is very wrong with Tramor at the Arboretum and I shouldn't have ignored all the other red flags. I decide to go with another apartment (that I am happily living in now), and contact Tramor at the Arboretum to tell them I'm not interested anymore and would like a refund on my $200 deposit. Still I receive no response from them at all until Friday the next day. On Friday they finally tell me that my application has been miraculously approved! But unfortunately because it was approved they now cannot refund my deposit! So after I received no contact at all from them for 5 days, after I repeatedly tried to get them to respond, they only respond a day after I request a refund and they say that somehow the application was retroactively approved beforehand, but they never told me about it? In a nutshell, the management here is terribly incompetent at best, and straight up scam artists at worst. Even though my application was approved, I would never in a million years trust my living space with people like that, so of course I rejected their offer. Avoid Tramor at the Arboretum like the plague unless you enjoy dealing with nightmare management.

Tramor at the Arboretum is a wonderful place to live. I have lived in many apartment complexes…read morethroughout the years and my experience at tramor was one of the best. The staff is amazing. Madison and Melissa were an absolute pleasure to work with. Both of them always had great energy and positive attitudes every single time I would go into the leasing office. They were always very helpful. Tim, the head of maintenance does a great job with his crew. The maintenance team was always very efficient in addressing any needs and the property as a whole always looked immaculate. The property for the most part was very quiet and the place seems to attract good respectful tenants. If I wasn't being called elsewhere I would have stayed even longer. If I ever move back to Austin, I will definitely be looking to move back there. I highly recommend this apartment complex for your next home!