I have been using Instyle Charlotte for 20 plus years. I have aways found them to provide excellent service and acceptable pricing. Their installers paid attention to detail and the work was excellent. I will continue to have Instyle Charlotte provide all future stone work. Ann M Charleston, SC read more

Instyle Charlotte installed quartz kitchen counters & custom island. They arrived as scheduled & the work was the best ever!

We worked with Brianna for our countertop and wall tile. She was a pleasure to work with and very accommodating during Covid, wearing a mask properly. She recommended installers for the tile and they did a great job! Our countertop and tile look great! read more

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Really poor experience with them. They're extremely transactional. The selection and sales process was fine, but installation was terrible. They scheduled a day and called they were on their way but never showed. This required me to reschedule other work since the slabs needed to be installed first. They then stopped taking calls. I finally got in touch with my sales rep and they said "I don't have anything to do with installation. Sorry I can't help you." I was told the owner would call to help resolve our issues but they never did and the sales rep went silent as well. The only communication we ever received was for our remaining balance (which we begrudgingly paid). I'll never use them again. Find someplace that cares about their customers, not just making a deal. read more

I would NOT use In Style. If I could give them zero stars I would. The sales process was fine, but installation was horrible. I have worked with them on two projects and both projects were installed wrong. I spoke with the owner and the sales staff which promised to repair the broken marble and granite, but suddenly stopped returning calls and emails. Now, one year later we have to pay another company to fix their mistakes. I am renovating our home now and have asked contractors who they use for their stone. They are experiencing the same customer service and confirmed they do not stand by their work especially individuals using them without builders. I requested our contractor to not use them! I really can't believe they are so bad in customer service and are still in business. read more

I really wanted to give a higher rating here, but the customer service is the worst I've ever come across. They had to install my countertops twice because the first time was the wrong color, then on the second time the installation was sub par (you could tell they cut corners). All and all, horrible experience, wish I could say something positive here. read more

Wow, what a roller coaster of a ride. Where do I even begin?! I dealt with Sean out of their Mooresville office. He was nice enough, talked a lot (over sold it) but was polite and seemed to offer a lot of information. Talked up how they are the only granite fitter that uses high quality water jet machines for perfect seams etc. I first stopped in with my wife to look at some granite counters for our home. We rented some samples and took them to the house to look at them in the kitchen. We picked our granite, and returned the samples to the store. I gave Sean some measurements to quote us and he said he's reply in a day or so. A couple days go by and we finally get a rough estimate from him. It seems fair enough, so we are told we need to go pick our slabs from the granite supplier. That is down in Charlotte, which is a good 45 minutes from us. That was the first thing that seemed weird to me, because at the initial discussion is was more about "we can get this done in 7-10 days" but as we went on, other things kept popping up. Granted, you would want to pick your own slabs to get installed, but the point of not being upfront about the process is what irked me. I have a very busy schedule, and just dropping in random requirements didn't fit well for me. The wife and I head down on a Saturday and we pick our slabs. We were told to pick 3 slabs, even though it would only take 2, and that would likely lower our quote. Spoiler, it didn't lower it and they just kept it. We return from picking the granite and advise Sean that we've held the 3 slabs per his instruction, and we'd like to move forward. We get the paperwork and final quote. Note to users who wish to use their CC for this, they hit you with a 1.5% credit card fee. They run my Amex for 75% of the job, and start cutting you would think. That was on 09JAN19 and we had first come in to talk to them 02JAN19, so we are already close to a week into it. To then top it off, Sean asks me if I sell NImH battery chargers? Nothing like trying to get the hookup through your job I guess... just seemed tacky to me. So out of nowhere, I get a text on 09JAN19 that someone is on their way to do the templating! Yikes!! I run home to meet them at the house. They go about their work, and then once finished they take the templates and leave. In their wake is glue stuck all over the counters, on the floor, pieces of their template material left in two out of three rooms that were measured. It was disappointing. Regardless, we were on easy street, so we thought. I advised Sean that even though I was supposed to hear from him on some estimated times they would come, they had already come and were finished. Another week goes by, and Sean advises me that we need to go place the templates in Charlotte. I tell him that I can't just drop what I'm doing to go do things at a moments notice, and that we'd need to figure something else out. We don't hear anything back from him for 4 days, then I leave for work and now really can't do anything with this. He says that he can go do it if we sign a waiver. Ok fine, signed and done. Fast forward another couple weeks and now we are at 31JAN, so a full month into this. I take a day off of work and the installers come. They were very polite and got all setup. Here is where everything fell off the cliff. The installer asks me when my plumber is coming, and I asked why because I was told the installers would hook back up the sinks, which is why I specifically had them do the cutouts where the old sinks were. He tells me that I was lied to, and they don't do any plumbing that they aren't plumbers. So now I'm really screwed. I have one day off of work, and no plumbers scheduled. Now I get to pay call out rates because I was told something that isn't true. Sean even has the audacity to say he didn't say that! To make it even worse, one of the installers breaks one of the water lines in the kitchen, which starts to pour water everywhere in the kitchen. I hear the water spraying followed shortly by the installer yelling for me. I turn the corner, see what's happening, and dash outside to shut off the water. I come back in and there is water everywhere. He asks if I have any towels, so I go get every bath towel I own. He cleans that up, and proceeds to put all of my bath towels in the driveway! He then tells me that "his friend in Charlotte" is coming to fix the broken pipe at no cost to me since he broke it. He shows up an hour later and puts some shut off valves on the pipes and leaves. I wonder if he was even a plumber, or licensed or insured?? The valves leaked after he left, so I'm guessing not. I guess that's ok for InStyle, but not for me. The seam on the kitchen counter is not level, nor precise as they said it would be. They left crap all over my driveway and in my grass. I will NEVER refer them to anyone, and will advise people to stay clear of here! Should have been the easiest home improvement, and instead was the worst. read more

I have noticed, often, that people only write Yelp reviews when they are bad, but I am here to tell you, this company is beyond compare in product selection, quality of workmanship as well as customer service. I highly recommend them! read more

Not impressed. A week has gone by since we met with their designer last Friday and were promised a quote by this past Tuesday. Never got anything, I sent an email Wed. Evening and then called yesterday and still haven't heard a word. These guys must have too much business or just don't care about customer service. I could only imagine after you committed to do business with them. read more

We used Instyle 7 years ago to fabricate and install our natural stone countertops and undermount sinks. They did a fine job. Now, fast-forward 7 years and they have completely changed into a horrible company. We emailed them to see if they could remove the old kitchen sink that had been damaged with a new one that we had purchased. The person at Instyle (Amanda) said yes they could do that. She requested we send her an email with pictures of the sink and plumbing underneath, which I did promptly. Over 3 weeks went by and we heard nothing, so I followed up with a phone call, leaving a message that we had not heard back and were waiting for an estimate. Crickets. Nothing. So I emailed Amanda again and stated how disappointed we are that they had just ghosted us and that I'm sure they wouldn't like to see bad reviews in social media. Four days later - still no response. Like other reviews I've seen here, I now agree they just don't care. And we were already customers in good standing. In fact we had just used them a few months ago to refurbish some countertops and everything was fine. I suggest you try and find another company which cares about their customers. Update: 5/17/2021 - I finally received a call from Instyle after my initial review was posted. They gave me an estimate of the job costs on the phone and promptly set up a time for someone to come out and do the work (Greyson). Greyson was very friendly and did a great job in spite of running into some unforeseen problems that no one would be able to see until you get into the job. Greyson figured out a plan, went about resolving the issue and ended up replacing the sink just fine. It looks great. He cleaned up after his work and even took away the old sink and the boxing materials. I change my rating to three stars for now and I DO recommend Instyle at this point, but am reserving a final rating until after I see the final invoice from them for the work. read more

I have had such a disappointing experience at InStyle. They charged me for countertop tearout based on my new design, not my actual original countertop surface area, and when I asked to be refunded the difference, they were extremely resistant. Then, I asked the salesperson to help me pick out trim and she said she would send me pictures of the options but she never did and I ended up ordering the wrong one - she never asked me questions to determine my installation needs so when I said "pencil" trim, I thought that was clear - but what she ordered was a 3" wide bullnose trim piece. They wouldn't take the tile back at first but finally agreed to and charge me a restocking fee. then the new tile to purchase - basically I was having to buy it all over again. I still haven't received the check they promised me for the countertop tear out credit. I would NEVER recommend them or use them again. read more

Haven't experienced this place yet. Will adjust review later IF they call. Saturday hours were not accurate today. Saw another disappointed couple who arrived before 2 finding it closed. Would advise calling first to be sure someone will be there. :( read more

This company is bad. Don't use them. Poor installation and they don't fix their errors (even though they acknowledge them). We are now moving to litigation. read more