I thought I would be a great son and buy my mom a package from Groupon from them... The WRONG THING TO DO! They took over a year to deliver the sessions (it should take 18 weeks for 6 sessions) I did research and when you space it out like that it basically doesn't work the same. The "Dr" is technically a Dr but made my mom feel uncomfortable on more than 1 occasion... Overall this was a BAD Expierance and if you want an actual professional I would 100% GO SOMEWHERE ELSE! My mom was not happy and would never recommend this place to anyone EVER! I hope this review saves someone else from having a similar horrible experience to what my mother had. Have a great day read more

I recently purchased a 6 session laser package for my upper and lower legs from Integrity Aesthetics! I just had my first session last week and was very pleased with the process so far! The front desk staff and the doctor performing the service were very friendly and professional. I can't wait to see my results over the next sessions! read more

Love the staff and the work that they do! They are kind, professional and care about their patients/customers. They are also very understanding and work with you when life gets busy. I had the lower leg treatment done and after the 6 recommended treatments I am happy with the service and work. I will be back in the future! Thank you! read more

I can't say enough good things about this practice. The work I've received has been top notch. I really appreciate how the staff (J. & D.) helped me feel comfortable as a woman of size doing a Brazilian laser series. My results have been great. Truly impressed by this practice. read more

My niece and I have been going for a couple of years. We keep finding new ways to improve our appearance. Hair removal (face, legs now bikini), spider vein treatment and now Botox. I highly recommend them; staff is friendly and accommodating. read more

Very unprofessional. Bought their Groupon offer to wait 2 months for an appointment, a few days before the appointment got a call that they had to cancel the appointment because their laser machine was broken. Waited about 1.5 months of not being called back. Had to touch bases myself to be told they still don't know when it will be fixed. Cancelled my groupon deal and til this day still have not received a call from them. Glad I did not give them my business. read more

I bought a Groupon for laser hair removal. I have been calling for 2 weeks. There is no answer. Not even voice mail. I can assume they are no longer in business. Will be trying to get a refund. read more

I started to do the procedure for hair removal, did the first session, then the next session, they called me and canceled the session, I waited a month and a half for a new session, well, this is not the worst. I came to the session, the doctor burned me with a laser! burned skin and my tattoo, made a not permissible mistake! this is not acceptable, then I asked to return the money to me, the manager responded disrespectfully to all my messages, they did not return the money to me in full, this is a terrible service! they ruined my tattoo, I have terrible scars . I came to remove my hair , they burn my skin and remove my tattoo !!!on my messages, nobody answers me. this is a terrible place! I do not advise anyone. terrible service. read more

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The staff here makes you feel comfortable and safe. The laser appointments are quick and easy and I love the results. I noticed how thin and slow the hair grew back and it has helped my daughters acne scars as well. The doctor also recommended some acne treatment for her that has cleared her skin in just a few months. I love how quick and easy the appointments are and I will be coming back for more! read more

I was on Groupon looking for laser hair removal and found this place. Before I book anything on Groupon, I always read reviews to make sure the service/product is good. In reading reviews on here, I saw that several people complained about them not answering phones nor calling back after leaving voicemails . Many of them thought it was because they had already purchased a Groupon. So, before purchasing, I called last week to try to see their earliest availability for an apt and no answer. I left a voicemail, not mentioning Groupon, just asking to inquire about their products and no one returned my call. Before even writing this review, I wanted to give them one more shot and tried to call and again.. no one has answered the phone . How they run a business is beyond me. If you're too busy to take in new clientele, why advertise your business on Groupon ? Everyone on Groupon/ Yelp reading this... do not purchase! Try to call first like I did before your money goes to waste .. read more

Okay, what don't I like about this place! NOTHING! First of all Jeannine is awesome, easy to work with, to the point, and honest. I've gone to a few other places and they give you the run around, try to up-sell you, and integrity doesn't. All my business is going to them! I went in for a service and was out 20 minutes later. It was easy, clean, and fast. They have great customer service and services. The location and parking is awesome too. They have easy access to parking and the freeway. You also don't need to validated, free parking. My experience was perfect. When time, customer service, location, prices, and services are important to you, this is where you want to go! read more

Jeannine is wonderful! She's incredibly easy to communicate with and is very straightforward! That's something I really appreciate! Dr. Shortz is very efficient and wastes no time completing scheduled treatments! Together, they make an incredible team! They both have great bedside manner and are genuinely concerned about the patient's results, which is very reassuring! They are very easy going, professional, and a joy to work with! read more

I had bought my Brazilian and lower leg 6 session packages here and I loved the results and the whole experience! The DR was very professional and educational also the place was very clean and calm environment. Definitely recommend and would be back! read more

Love it!!! Chin hair is almost gone after 4 sessions and starting underarm. Front desk girl, Jeannine, is amazingly friendly and helpful. She responds to texts even on days off and works around my crazy schedule. I am going to leave this review up for now but I want to know how this is possible? Never wrote this nor used this business for anything. Really would like yelp to look into this. Odd to say the least. read more

What can I say? These guys really are very good at what they do. Jeannine is a love to work with on the front desk and is very creative in working with schedules. Dr. Shortz is very competent and puts you well at ease. I came in for some back hair laser removal and couldn't be happier! Last words: ignore the reviews that talk about problems booking/can't get hold of them.... they are BUSY. And once you get hold of Jeannine she will work with you. Promise. :-) 100% recommended. read more

I've been going there for hair removal on my legs for about a year. It was my first time doing any type of permanent hair removal and my experience has been great. Janine and Dr Shorts are extremely nice and professional. I've never had a problem with getting appointments and even after their closure due to COVID-19 they were quick to get me back on the books for my next procedure. Highly recommend. read more

Everything was going fine until they moved. My appointment was cancelled, I didn't hear back so I called and left a message, nothing for two weeks, so I decided to make a personal stop and reschedule. The front desk attended was there and still moving things in, her approach to me was very unprofessional and I never heard back after she said they would call. My original purchase was through Groupon, so I guess you get what you pay for. Also, the laser treatments didn't seem to make any difference on the small are I was having treated. read more

I love Integrity. The staff is super friendly aardvark very knowledgeable. They answered all of my questions and helped steer me in the right direction to get the results I was looking for. Dr Shortz has been wonderful he really listened to me and understood what I was looking for. I've been seeing him for a year for several different procedures and am happy with my results as an added bonus the prices are very reasonable. I couldn't be more pleased -Venus read more

I have experience with laser hair removal. I've had the procedure done on several areas with very satisfactory results. I write this review in hopes of saving you money or that you have a better experience than I did at Integrity Aesthetics, MD. My experiences at other laser hair removal locations are as follows: First session- I only saw the difference of a few days in which hair growth started returning. Second session- I noticed hair not returning for at least a week. Third session- hair takes about 2 weeks to return. Fourth session- hair takes about 3 weeks to return, but you still have those stubborn hairs appearing here and there that need to be shaved off. Fifth session- looking really good by now. Only shave before going in for another session. Sixth session and beyond- it's like maintenance at this point. At Integrity Aesthetics, none of this happened (purchase two packages of 6 sessions each). There was literally no change at all until the 5th/6th sessions in which I noticed a slight difference in hair growth (only by a few days). Each time I went in for a session, I commented to both Dr. Shortz and Jeanine that nothing was happening. Dr. Shortz would tell me to wait, but then, started informing me of pricing for future sessions because I needed more. Why would I want to pay for more when it hadn't worked? He then offered to refund, but on my last session, there was no mention of a refund except that I could have another session at no charge. At a previous consultation (another location), I was informed that although my hair is dark, it was extremely fuzzy/thin; therefore, laser would not work. Dr. Shortz, however, assured me that his Palomar Icon would work. The consultation with Dr Shortz didn't feel like a consultation. He went directly to doing laser even though the area had not been shaved. IMPORTANT- Know that laser on your face can cause severe acne. It appeared all over my neck. A place where I had never had gotten acne before. Also, know that the laser can burn you. I was burned by Dr. Shortz, and it left marks. RECOMMENDATION- If you do decide to go here, do not buy a second package until you see the final results of your first package. On your "consultation," do not let the Dr. Shortz do laser on you until you have shaved first. The laser will only burn the hair above and not hit the root directly rendering the first session worthless. Overall, I agree with Caitlin B. and Kim J. Laser hair removal at Integrity did not work. I lost money, gained scars through temporary acne and burns, and lost precious time that I will never get back. Oh..... and also know that all these recent positive reviews on here are because Jeanine offers a decent discount if a customer gives them a 5 star review on the spot. Most likely- all bought customers. Good luck. read more

My daughter had her first appointment and as expected, it went very well. It was great meeting Jeannine, she was very nice and helpful. My daughter was very comfortable with Leah, who did the laser hair removal. Next appointment set without any problems, even when we kept changing the date. Our experience has been great! Thank you Jeannine and Leah! read more

I was SCARED to death! All I had heard about plastic surgery was how much it hurt. I went to my first appointment and Dr. Shortz explained the whole procedure to me and what to expect. The day I arrived I was greeted by a very friendly nurse assistant. She gave me my perceptions for after and asked me the person I came with to please take them to a pharmacy to get them filled so I wouldn't have to wait after. She even gave him all the pharmacies around so that we had a choice to go where we prefer. How accommodating! The next phase was taking something to relax and something for pain. We went into the room where I was asked to change. She explained how to wear the undergarments that I needed to wear post procedure. The doctor came in and greeted me with the most relaxing smile ever. Ok so I lay down and they start the procedure constantly checking with me to see if I was in pain (this was on my stomach). When it came to my arms I was out! Yes I fell asleep! They woke me up helped me get dressed, brought my friend in and we relaxed in the other room about 30 minutes to which I was being checked on. This was a Friday, the next Tuesday I was back to work! I've had many surgeries and I am a huge baby.... This was the best decision I have ever made for me. At my first follow up appointment the doctor sat down with me and we just talked. We talked about how I was feeling what to expect in the coming months and how was I doing. Afterwards he checked my surgery sites and took measurements. He asked me if I had anything else I wanted to discuss. I had all my questions answered, so he asked me to have them make another follow appointment in 6-8 weeks. I know that this is a lengthy review. if you are as scared as I was, please relax you are in the best hands. I had smart lipo Sarah read more

I've come in several times now for hair removal services and each time the staff makes me feel comfortable and informed. I never feel rushed through my services. The office is clean and has a welcoming tone. I am so happy with my results so far and have already booked more appointments for other services. read more

Hey guys, I actually done laser hair removal all over the bay and the world and this is one of the best places I have been. The front desk lady is hilarious and always willing to help and they during procedure they are really through... like it's not just one time and it's done . They focus on areas of reoccurrence . I bought one Groupon for one part but end up buying to more packages . read more

Awful. Purchased a groupon and they had to reschedule the first time because their "laser was broken." After waiting another five weeks for an appointment, I was greeted by the receptionist who told me her life story and introduced me to the esthetician who mentioned something about still needing to fill out her W2's to legally work there. Being in a rush to just get my procedure done, I went through with the appointment and then scheduled my second visit for five weeks later. A couple of days before this second appointment, the receptionist called me saying the laser was broken again and that she'd call just as soon as they had a replacement. It's now been three weeks since that phone call, and I haven't heard from them. Buyer beware -- DO NOT give this place your money. I'll be badgering them until I get a full refund. read more

Amazing front desk! Lots of options to get everything back in shape and hair free. Dr Schortz seems like a very nice man too. Just added more staff too. read more

I left a message, which was returned promptly. Staff was very friendly and answered all my questions. Great location with easy parking.

Okay so the initial booking took a voicemail (they called me back after a few hours). But now the follow-up bookings get done at the office (right before treatment) and the experience has been flawless. More importantly, they're WAY better than Laseraway. Laseraway does very weak treatments to try to force you to purchase the rest of their expensive package. The treatment is also very soothing. They put cold ice and oil over the area and it's very fast and almost pleasant, minus the tiny pinpricks as the hairs die. read more

This place is amazing! I just started doing laser hair removal here and everyone that works here were so patient and kind about explaining the process. So far I'm only one treatment in and am loving the results I have seen. Plus the receptionist/office manager is amazing! She's super friendly and always has great tips for the patients. read more

Way they don't have female for laser !??? I left message and they never call me back First available appointment is on may. They don't want to take me in because I have a Groupon The front desk person was so rude to me read more

Professional and personable staff. Office manager made sure I got quality service, and nurse practitioner put obvious care into doing a very thorough job. read more

I purchased a Groupon for laser hair removal because I saw their great reviews. I don't understand how everyone says the front desk person was so professional because I had such a bad experience with her. I purchased my Groupon about a month ago. From the very next day I tried making an appointment. I called no one answered, I left a voicemail no one got back to me. I called the next week, no one answered or got back to me. I still didn't think anything of it. I kept calling trying to make an appointment for the next weeks. I started getting frustrated. On one day I called 4 Times trying to make an appointment and left voicemails and still nothing. Called again the next day 3 times. I stated thinking they're not answering because they some how knew I had a Groupon. I decided I'm going to call off a different number, I called off the different number once and they answered. I was in disbelief but I was just so happy I could finally make my appointment. At first the lady was nice and I told her I want to make an appointment the first thing she asked was how I heard of this place I said Groupon, she asked if I had already purchased my Groupon and I said yes. Her mood instantly changed. She said they wouldn't have an opening until March 16 because they are fully booked. I was so shocked so I asked " wow really no appointments until that far in advance" and in the snarkiest attitude she said "uhh yeah cause we're fully booked". Keep In my mind my Groupon expires before that. I believe this was all planned. They didn't want to honor Groupons. And that lady should really get an attitude check. She was rude while talking and they just made me waste $300 for absolutely nothing. So disappointed. Good luck to anyone else with a Groupon. read more

I absolutely loved my service! Both my daughter and I got laser hair removal (on my face and on her underarms and legs) and it was almost completely painless and it was done in less than 5 minutes. So far, the hair is extremely diminished and we've only done 2 treatments. The staff is extremely friendly and knowledgeable. Couldn't be happier with our results and I would absolutely recommend laser at Integrity Aesthetics to anyone who is even remotely considering it! read more

Wow! Absolutely in love with my results! I came here to get a non-ablative laser facial with PRP and instantly saw amazing results. I should have taken before and after pictures. Dr. Shortz is incredibly knowledgeable and made me feel right at home. He explained everything thoroughly, kept checking in on me and making sure I was OK throughout the process and was such a positive man! I also had no problem with the front desk at all, in fact they were making me laugh the whole time too! Such a great experience and i will definitely be back for different treatments! Can't wait to try all that he offers! read more

Pretty happy with this place. That's why I bought additional services from them :) Yes my appointments have been cancelled a couple of times, once they made me wait for 45 mins for my appointment, which kinda ruined my plan for the day, so I say have both good and bad experience with them. But the location is very convenient for me, their price is reasonable, effective results, so I think I'm gonna stick with them for my beauty needs. read more

Jeanine is the first person of contact and she is simply amazing! A wonderful personality, very knowledgeable and professional! She gave me suggestions and was very relatable! I have 5 more sessions to go and I can't wait to see her and the staff there again read more

I love this place. The doctor is great he makes his patients feel comfortable and welcomed in his office. Office is clean and inviting and his assistant makes this a fun trip, always smiling and eager to help with any questions or concerns. I would definitely recommend this place for anyone looking at services that integrity Aesthetics has to offer. read more

Overall I have been quite happy with my experience at Integrity Aesthetics. I purchased the groupon for 6 treatments on my lower legs and have had 3 sessions so far. Dr. Shortz has been very professional, they've never tried to up-sell me on additional services like I've read about many other laser hair removal locations doing, and I'm already seeing results. One downside, however, is that they are understaffed so you have to wait quite a while until your next appointment. I believe they are in the process of hiring so this issue may not persist much longer, but you should be aware in case you are purchasing a groupon and need to start using by a certain date. read more

Have been getting my legs lazered here and plan on adding more treatments. Service is always prompt and friendly. Always accommodating. Can't wait to add more treatments. There are so many options available to clients, but never a high pressure environment. You will not regret coming here. read more

I'm completely impressed with Integrity Aesthetics, they are professional and the doctor does all the treatments, which isn't usually the case. I bought a Groupon and scheduled an appointment the next day. I'm going in for my second treatment today and can't wait for my unwanted hair to disappear! read more

I'm 17 and have wanted to get laser hair removal for a while now. I tend to get dark spots where there is a lot of abrasion so I hated shaving because I was always left with dark, unsightly under arms. My mom has gone here for laser removal of a dark spot and set me up with an appointment. They were really great about giving me all the information ahead of time and staying in contact with me. When it came time for my session, everyone was very friendly. The session was 5 minutes and at most felt like I was getting waxed. The doctor was super nice and answered all my questions because I'm a total medical nerd. I'm actually going in for my next session right now! read more