Dealership: Stykemain Chevrolet - Paulding, OH Individuals…read moreinvolved: * Jesse Renollet - Sales Manager (claimed to be General Manager) * Brad Davis - Salesperson * Jim Stykemain - Owner Today we drove two and a half hours to Paulding, Ohio to look at a 2022 Ram 2500 diesel. I contacted the salesperson (Brad Davis) when the dealership opened and was upfront that we would want to negotiate in person. He was friendly, responsive, and professional throughout. When we arrived, the truck started and we were allowed to test drive it. Less than one mile into the drive, the truck lost power and began throwing warning messages. We were forced to pull over just off a busy highway in actual -10°F temperatures (not wind chill) with traffic flying by. The truck would not restart, and we were left sitting on the roadside with our hazards on in dangerous conditions. We attempted to contact the salesperson several times with no answer. We eventually reached the receptionist, who tried to transfer us to service, but no one answered. We explained that we were stranded, unsafe, and could literally see the dealership from where we were sitting. After some time, the salesperson and a service employee arrived and brought us back. The truck ultimately had to be towed back to the dealership. They suggested the diesel fuel may have gelled due to low fuel, which is plausible. Despite this, we were still willing to move forward with the purchase if the dealership was willing to work with us given the circumstances. That's when the attitude from management became the real problem. I approached the sales manager, Jesse Renollet, respectfully to discuss whether there might be any flexibility on price given that we had just been stranded in dangerous conditions after driving five hours round trip. His response was cold and dismissive: "The price is the price." No apology. No concern for safety. No acknowledgment of the situation. When I asked if the general manager was available, he said he was the general manager. I then asked about speaking with the owner. He asked, "Would you like to speak with him?" When I said yes, he turned as if he was going to call, then turned back with a sarcastic smirk and said, "Oh, I forgot, he's on his way to Florida." The interaction was condescending, dismissive, and unprofessional. To be clear, our salesperson was courteous and professional. This failure falls squarely on management. After everything that occurred, the dealership offered not a penny off the advertised price and even stated they would be raising the price the following week. Based on this experience, I strongly encourage others to read the reviews and take them seriously. This dealership does not value customer safety, customer service, or accountability. I will not return, and I will be sharing this experience publicly.

We live an hour away and we're looking for a vehicle. We made an appointment, test drive, and took…read morehome all in one day. They were very professional and nice. They valued our trade way higher than we thought they would and service was exceptional. From the time we arrived we were only there for 2 1/2 to 3 hours. Special thanks to Eli and Kent

I sell and buy a vehicle almost once every 2 years. Dustin Marteney, his management, and the entire…read moreservice team are easily the BEST team I've ever worked with. No hidden fees, no games, great communication and speed, and much more. I'm in NJ and often purchase out of state for great deals and I'll be going to H&K every single time moving forward and working with Dustin. Thank you so much again for the professionalism and process.

I was interested in a vehicle long distance and one of the salesmen Kyle reached out to me about it…read moreand was very professional from start to finish. Kyle was great at follow up and even sent me additional pictures to my phone. I ended up not getting the vehicle because I was too slow to decide but I was very impressed with Kyle who went the extra lengths even though I was an out of state buyer! Thank you and I recommend Kyle and H&K. Paul I

We have had a terrible experience with this business. We bought a used car from them on June 2nd…read more We were assured that it had been completely looked over by their service department and there were no major issues. On June 5th my son was driving the car and the brake light came on and he lost the brakes. Luckily he did not have an accident. We had it looked at and found that a brake line rusted through because the car is very rusty underneath. We contacted Stykemain to see if they would give us some consideration and help with the repair cost and their only response was that the car was sold as is, no warranty. Very poor customer service!

No communication at all! I bought a car and when I drove off the lot, my passenger low beam…read moreheadlight was out. It was dark when I left the lot and had to drive home that way. When the vehicle was pulled to the front, the associate would have seen the diagnostic panel with the headlight out and said nothing! And the manager didn't want to hear options to have it fixed... no follow up at all, so I had to pay for it myself. Make sure you allow plenty of time to finalize paperwork, it took me almost 3 hours to finish mine.... My experience was not good at all, and I made sure I paid for the extended warranty on parts. The dealership did provide me a vehicle within my budget, so now I'm hoping that my vehicle will last until it's paid off...

Please careful getting a loan through them especially if you got a trade in. Do your own math…read morebefore signing the loan agreement!!

First time I ever bought a vehicle online. Worked with Dustin Patrick…read moreeverything went great. I received a better than expected vehicle delivered to my door. Paperwork went smoothly. I would buy again from this dealership in a heartbeat. Thanks for everything Dan H. Kalamazoo

I purchased My 2026 Chevy traverse on January 22, 2026. The dealership has had my car for about six…read moreweeks and still has not fixed the issue. My car smell smells like antifreeze every time I drive it, My rear hatch does not open when you hit the button, When you shut the car off, it makes a gurgling rattling noise and they said that that's normal. There has been numerous issues with this car and they refuse to fix it. They even told GM that there was nothing wrong with it. I have had issues with this car from day one. I definitely do not recommend this company.

My experience was horrendous with mark ( all I want is your money and I don't care if you crash and…read moredie) Moat. I took my teenage daughter to buy a car. The salesman and owner seemed nice and even nicer when I had cash and became even nicer when they found out I served in the military for over 22 years. I told them I be fine with a car that had some issue. As long as they told me the problems, because I would have it repaired. They told me that the car they were selling me was in good shape, safe and the owners took great care of it !!!!!!. Fast forward two months and a creditable dealership looking at we found out the car was a death trap. Timing cover, engine oil pan, subframe and sway bars and struts. I called the dealership and the owner told me at least you got a couple thousand miles out of it. Didn't ask if my daughter was ok and offer any help. This people are dirt bags, they put on the sweetness to sell me the car, talking about how they love there veterans and they take care of them. I wouldn't recommend these people they have no pride in self of fellow American veterans.

I will never do business with Mark Moats again! I had my car towed there and almost 3 weeks later…read morethey still have not had the time to pull it in. I actually contacted Mr. Moats himself to hopefully get some resolve and he doesn't even call me back. I'm so glad he was "gonna go down to service and find out what's going on". Going to buy a car but not there.

I bought a new car from Jenn Britsch and the experience was amazing. She knew about the car and…read moreanswered all my questions. If your looking to buy a new car I would suggest Stykemains in Defiance and talk to Jenn.

The owners and staff are extremely rude and it's like pulling teeth trying to get any answers from…read morethem. Sold me a car and the motor blew up before I could even make the first payment, they asked me to pay 10 grand for a new motor 20 days after buying the vehicle. Wouldn't recommend to anyone 0/10. Fire your service manager

I had an absolutely amazing experience purchasing my new Ford Expedition, and I truly cannot say…read moreenough good things about this dealership! From the very beginning, both Aliyssa and Gabe went above and beyond to make this process smooth and stress-free. Aliyssa was incredibly responsive, answered all of my questions, and made sure I felt confident every step of the way. She sent detailed walk-around videos of the vehicle and even took the time to send additional videos when I asked about specific features--something I really appreciated since I was initially handling everything remotely. At the same time, Gabe was just as incredible on the financing side. He was honest, knowledgeable, and took the time to clearly explain everything without any pressure. He made sure I understood all of my options, especially when it came to warranties, and I never once felt rushed or pushed into anything. That level of transparency made a huge difference. At one point, I was planning to have the vehicle shipped, so we completed almost everything online and over the phone--and it was completely seamless thanks to both of them working together. The best part of all--and something I will never forget--is when I decided last minute to drive four hours to pick up the vehicle myself. Not only were they accommodating, but they BOTH stayed past business hours and waited for me just so I could take my new car home that same day. That level of dedication and customer service is truly rare. Everyone I interacted with was extremely polite, friendly, and genuinely happy to help, but Aliyssa and Gabe especially made this an exceptional experience from start to finish. This was hands down one of the best car-buying experiences I've ever had. I would highly recommend this dealership to anyone looking for a smooth, stress-free, and truly outstanding experience!

Austin, Tony, Stacy went above and beyond to get the deal done. The service and professionalism of…read morethis team is outstanding. Great price! Great service!!!

I bought a used car from them and cannot be more pleased with the quality of the vehicle, the…read moreservice, and the willingness to be helpful of everyone I dealt with. The pricing was very fair as well. I can only give them the highest recommendation. I would not hesitate for a second to purchase another vehicle from Hill's.

Customer service there is good but don't let that fool you. They sold me a car that absolutely had…read moreNO air conditioning whatsoever. I did buy it in the winter which is understandable but I called the owner to try and figure it out and he stated that he tested it in the garage (during the winter). So I don't think that would be an accurate testing plus to add onto that, make sure that you can get the AC warranty if you decide to come here (don't recommend doing so anyway). Yea I did get the warranty and I thought the ac was a part of it and guess what IT WASNT. I'm thankful for the car but they could've done better ways that I wouldn't have to go through hoops trying to figure out why and how they didn't notice it in the first place. I'm genuinely upset because this could've been avoided if they would inspect their vehicles better. But that's just me I guess.