Horrible. I drove all the way there for them to tell me I was 7 min late. Canceled my appointmentread more

I have been seeing doc for over 10yrs. Didn't start out needing as much care as today with chronic…read morepain. I have had 4 knee replacements, 3 hip replacements and open heart surgery due to tumor on mitral valve throughout my 61yrs. and now confined to a wheelchair. In 2019 C1-T-4 was fused. My life today is chronic pain 24/7. He installed a pain pump in 2023 for my lower back. It works great!. I took a fall on to the hot burning pavement June 6, 2025. Heard my head hit the ground. I believe it jarred the fusion from 2019. The nerves became rapid fire, pain 24/7. On 6/19 I had a procedure called spinal cord catherization throughout my spine. Within 2hrs my number 10 pain decreased to an 8 by bedtime I was at my bace line of 6. I highly recommend Dr. Castillo's office he is very knowledgeable, listens, and takes the time for you. The staff their process are professional.

Today was my first time at this location. The staff members were friendly, professional and…read moreknowledgeable. I was greeted as soon as I walked into the office they made it a point to make me feel comfortable and relaxed. I made the same day appointment for migraine iv therapy and I am so glad I did. I feel 10x better then I did this morning. The gentleman who helped me explained other services they have available for migraine treatment as well. They offer a variety of wellness and self care services. Check them out you will not be disappointed.

Words cannot express the gratitude I feel for Arizona Infusion Center and their genuinely caring…read morestaff. I am a healthcare professional myself, career critical care/Emergency nurse who suddenly found myself in need of treatment for anxiety, depression and PTSD for the cumulative effects of burnout and management bullying and workplace toxicity. After 20+ years of caring for others I found myself on the other side which was difficult to process on so many levels. I knew I was really suffering and struggling but didn't know how to ask for help. I fully credit Antony, Mary and his staff for the bright and new direction of my life today. They have gone out of their way to accommodate my young adult son who lives out of state with a series of customized treatments with remarkable results. We only have one life, don't hesitate with Arizona Infusion Center. Aloha, FB, RN

Starting with the office on 67 th ave. Staff were not friendly but "just doing their job"…read moreDr Park seemed very un interested in my case and asked me what I WANTED TO DO??? Doctors give advice.. he did not! Dr Baker who I had seen years ago was excellent and laid out a care plan. Very disappointed in Dr Park.

Had the best experience today over the phone with Monica! That young lady carries a peaceful spirit…read moreand I felt it and was calmed through her professionalism and solution to my situation! Well done Nova!!! To be honest I ve been a patient of record for over a year or so and I've had nothing but great experiences and I'm grateful!

I have been seeing Dr. Nassar for more than a decade. His bedside manner is excellent. He's kind…read moreand thorough and takes all the time you need to explain things. He's never pushy or arrogant.

The staff are very helpful, friendly, and everyone there is discreet with your information. I've…read morebeen there for injections, and physical therapy. Their aftercare treatment is great they really listen and care about you.

My referral was originally for specifically Dr. Nasser, however I was sent to a different doctor at…read morethis practice due to my old practice deciding to do away with their pain managment specialty all together. I understand that they have questions they need to ask as per their job and state/federal regulations on pain managment, however, Dr. Glenn sounded VERY accusatory from the git go. And i get it to some degree, I CHOSE to be on a medication that's typically given to people struggling with dependency/addiction, but id hope a doctor would be able to set their preconceived notions aside to effectively and correctly do their job and thats not why im on this particular med, im on it cuz It works better than traditional opiods and my prior pain managment doctor boasted about how its safer and id agree. But from the moment he saw my charts, things were off. I didn't realize right away that he didn't have ALL of my records, so when I was begrudgingly asked if I used recreational drugs, I said no, thinking that my open Marijuana usage was listed and he could see it, Dr. Glenn clapped back with "you've never done recreational drugs" (as if I was lying) I responded with "I mean as an adult, no. As a teen yeah, what teen doesn't" and Dr. Glenn asks what i tried as a teen (my last teen year was 13 years ago mind you) I gave him the information he was asking for. We move on to him asking if I'd ever received surgery for the things im complaining of, answer was no. Then I get told "well if I had been told I have significant narrowing of the hip space joints, I'd have gone and got surgery" i interrupted at that point and said "today's march 11th, I wasn't told about the hip space issues until february 25th... there hasn't been enough time to figure things out". Which i would assume, if he had access to that specific record, he likely had access to see when imagining was actually taken, but maybe im wrong. He asks me to take UA as normal for pain management and told me he wasn't gonna have me sign a pain managment contract "in case things didn't work out"... fast forward to march 25th, my next appointment with him (he wanted to see me when I was supposed to have a refill of meds) I drive the hour from my house to the facility (which Dr. Glenn was made aware in march 11th appointment that I lived an hour away) once i make it inside im told that they cant complete the appointment because they dont have my records. To which they send another request and ask me to reach out to my pcp, which I do before leaving the parking lot on the 25th. 26th I hear from my PCP that records were already sent, 27th I call az pain treatment to set up a new appointment, while on the phone with the receptionist, i explain that the doctor canceled my 3/25 appointment because he "didnt have all my records", to which the receptionist informs me "i must have misunderstood because they have all my records from what she can tell", i explained thats verbatim what the lady at the front desk said, my husband was standing right there when it was said, definitely not a misunderstanding" and she said "hmm thats weird, you chdck all our boxes for setting up an appointment so we will go ahead and set one up for you". The appointment was set for March 31st. The 31st rolls around and I at least got a phone call this time, telling me not to drive the hour away, because "Dr. Glenn thinks you're not fit for our practice, and that you need to go to orthopedic surgery" Being that my pcm used to be a pain managment doctor, they found that odd as they were trained to avoid surgery unless absolutely necessary, especially for someone in my age group. That being said, I feel more so that this doctor thought I had other issues, and wrote me off from the git go and if that's not the case, then his bedside manner is seriously lacking. Even if I had a drug dependency/addiction issue, being accusatory isn't actually helpful. But aside from that, ive been in therapy over 10 years and continue to go because of the addiction that runs heavily in my family, I wanted to make sure to never be like my parents and ive done a really good job at that, and I'll be damned if I get accused of anything im not doing let alone something ive actively worked towards avoiding my entire existence. Needless to say, im thankful it didn't work out and that I didn't sign a pain managment contract with Dr. Glenn. I do wish I had been given the opportunity to see Dr. Nasser, I hear he's nice and who I thought I was seeing until I spoke with my PCP again today. This review was left on Google with some parts missing because Google only allows so many characters.

I appreciate that they listen and are not close minded. The experience from the initial phone call…read moreto a new patient screener to the first appointment was exceptional. My complete history was documented and the physical was thorough. My experiences elsewhere were full of expectations that devices would be implanted as I was handed brochures to read up about them so that when the sales pitch came, I was somewhat knowledgeable about what they had planned for my treatment. Although I had been diagnosed with Neuropathy, I wasn't diabetic. They only assumed how they would treat my pain without an exam and just using the BUZZWORDS, my cure was in the brochure (which included surgery, physical therapy and THOUSANDS of dollars). The entire office staff were kind, courteous and pleasant to work with.

My first dealing with the Arizona Pain Specialists began in June of this year. I must say that it…read morehas been a great pleasure meeting the staff at the Glendale office. Everyone there is kind and considerate. I met Vaughn and Dr. Hogan on my first visit and was impressed that they showed an actual interest in my pain. I am always seen in a timely manner, which I find refreshing. Dr. Hogan has performed 3 procedures total on my lower back and cervical spine and I am happy to say I am seeing wonderful results. I am not yet pain free but the pain has been greatly reduced. I have never had problems making appointments and I am pleased when I get call backs asking how I feel after each procedure. I feel this group really cares! I had elected that each procedure be done without sedation and I must say there was no pain during the procedures. That right there wins my vote with this group! Thank You Dr. Hogan!!!! :-D

They started me with Elizabeth Coleman. This was 4 years ago, I don't remember having any issues…read morewith her care. After a couple of months, they handed me off to a guy who was not far removed from school. He comes in and tells me that he is going to take me off of pain killers. Hmm, after being on Percocet for over 10 years, he reduced me to Vicodin and was going to ween me off completely. The big problem with that is that I needed those stronger pills. He offered NO solution, No substitute! Since that time I've had 2 more fusions and the botched first surgery still alters my life. Thank God that when I moved to Kingman (most specialist are horrible there), I found a great pain doctor. I would love to have the Intracept Ablation, which would probably end my 16 year chronic pain issue, but no one wants to take the metal out of my lower back to solve my problem. Anyway, I am back in Phoenix and I would travel back up to Kingman before using Arizona Pain. I understand the bureaucrats are squeezing doctors on giving out opiates, but when they take it away from someone who needs it and tried all the other options other than the ablation, meanwhile a woman walked out with me and called people from the front of their building asking people how many pain pills they wanted to buy from her really pissed me off.

So because of the COVID crisis my first appointment was a telemedicine call with Dr.C . He listened…read morevery carefully about my shoulder issues and I made an appointment a week later . Everything was totally seamless . Totally following all the COVID rules . Excellent attention to details . The staff were very professional and I liked all aspects of my treatment . My shoulder shot was totally painless -amazing . Golf courses and best shots here I come . Thank you to Dr.C. and staff.

Crooks. Not associated to insurance by design and then charges approx.5x value to the ins. Co…read more They also pursue this forever. Run the other direction

Professional and knowledgeable staff that help with the treatment and management of pain…read more Love this office. They don't tolerate drug seekers and they drug test you upon medication request. They have been helpful with pain relief options for my chronic back pain. I am so happy to have been referred here. If you are looking for a doctor to just give you pain pills and send you on your merry way then this is NOT the place for you. This is a legitimate pain management provider. Trigger point injections, Lumbar facet injections done at office. My provider has been helpful finding a treatment plan that works to manage my pain. Tip: DO NOT EVER BE LATE.

After searching and searching , since December because the pain management drs I was seeing DIDNT…read morewant to have more than a 5 min consultation with me. I have a bad neck and a new injury to my back. I was nervous about seeing my 3 rd Dr. well let me tell you I saw Samantha and she was absolutely amazing! I wish I could give her 10 stars because she made me feel completely comfortable, listened and gave me a treatment plan!!!! I'm so happy

Dr Jensen and staff are the nicest, caring people ever!!! They take time to listen to you, offer…read moretreatment strategies with awesome results!!! If you have pain, you owe it to yourself to schedule an appointment and start a treatment plan!!!

I've been seeing the doctors here for a year and everyone Faye, Dr Jenson and all the staff are…read moreamazing. Not only do they treat you to help your pain, but they truly care and get to know you. I would recommend this clinic to anyone with pain and looking to get back your health. After treatment I'm able to dance again and function. I would give them more than 5 stars if I could.

Please excuse me for starting this review with a reader's digest version of my situation. I was…read moreinjured in 2009 at the gym lifting free weights. I was 44 yrs old at the time of injury. Over the next 8 years I had a series of 6 surgeries to repair damage from the injury. I had a pain so sharp and so deep in my right buttocks. No one could ever find anything. How could something so painful be so difficult to find. I went to a total of 5 pain management doctors over the 8 years. They would all do what they were trained to do and when it didn't relieve my pain, I was deemed a difficult patient and ended up moving on. I watched the pendulum swing hard and fast from helping people in pain to telling them to exercise to alleviated pain. I have L4-L5-S1 fused in my lower lumbar, my right SI joint fused, right outside bursa removed and a nerve stim installed and removed when recalled! I still had horribly sharp, constant, unrelenting pain! If I owned a firearm I may not be here, it was that bad at times............. OK here is the good stuff I reluctantly set up an appointment with Dr. Davenport based on a suggestion from my Primary (nothing against Dr. Davenport, I had just been to so many "Pain" people). We did a couple of test I had done before, however he thoroughly read my past medical records and knew what I had been through. Within a relatively short period of time, Dr. Davenport correctly diagnosed me when none of his peers had been able to for years. When the doctor injected medicine in the proper area, my pain completely disappeared. I cried! I owe a better quality of life to him and his staff!

Didn't even examine me. Talked with me for maybe 5-10 min total. NP Brown acted like I was a huge…read moreinconvenience and barely glanced at the notes I brought. He asked me "what are you experiencing if you're not looking at your notes?" I'm AUTISTIC and struggle to self Advocate, notes are helpful for me. Also, your staff TOLD me to bring notes??? Later Said "your imaging looks good, idk what to do for your pain." Ok. Thanks for taking my money. I was told this place does conservative treatment only. Would have been nice to know they can help with my pain before I took time off to come here. This was humiliating. I am in a significant amount of pain, I was told in the ER that I needed to get help from a pain management clinic. This was not that. NP Brown was dismissive and I left in tears. I would never send anyone here.