Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

By far the worst renting experience I've had in my life. Since the start, these people are…read moredifficult to get a hold of and are not responsive until they need something from you. They even didn't provide me a key to the front gate at the start of my lease and I should have known then what I was in for. I moved into this unit May of 2025 and despite wanting to stay at least 2 years, will be looking to move this year. I had a leak in my apartment in September 2025, called it in immediately, and had someone come out the same week. Only, they (property management) sent no water mitigation and all they did was stop the leak and close up the wall. The contractor said the pipes needed to all be replaced and that the floors were now in bad shape, but property management didn't listen and just sent another tech to close the wall. I warn them via text that they need to have someone come and assess the water damage. Nothing. I even mention the water damage when they send their quarterly inspector in November. He assures me the water damage is on the property owner to handle. In December while I was on vacation, another leak happened, but since it was the holidays, I'm told scheduling someone was more difficult and so the leak continued to get worse. Eventually, they do send water mitigation to put giant machines in my office, but are unable to tell me how long they have to be there for. Not a big deal over the holidays but starts to be a hassle once I have to start work again. They still ended up unresponsive and unable to address my concerns. Mainly that I didn't have full access to that room and that I couldn't take meetings due to the noise. Not to mention, my space being in disarray since I had to remove EVERYTHING from my closet and eventually move my studio out of this room. Once the machines are removed, I hear nothing from them for almost a WHOLE MONTH, so I assume they aren't going to do anything further and I'm just stuck with damaged floors until my lease is up. I reach out and tell them I'm really disappointed and they finally call me to tell me they are working with insurance to see what can be done. Their insurance calls me to interrogate me because RPMT tried to tell them it was MY negligence as to why the floors needed to be replaced. I got sick during this time (I think maybe in part due to the water damage in my home) and when the contractors reach out to me to schedule the flooring, I have to wait a few days for my voice to come back enough to have a conversation. I call when I can. The contractor tells me that RPMT wants to replace the ENTIRE floor of my apartment. I ask him if we can do that in pieces since otherwise I would basically have to move. He says no. So I reach out to RPMT to address the financial concerns and implications of having to remove all my belongings for this work to take place. They say they are on my side but ultimately, they are unwilling to work with me on compensation for not having access to my space. They are unwilling to NOT raise my rent (because during this time they also sent me a rent increase notice). And basically they were unwilling to offer me anything of value for the hassle and pain it has been to deal with them and THEIR NEGLIGENCE. I ended up staying in a hotel for 3 days so that the worst of the damage could be repaired. The contractor they chose did a shotty job and I wouldn't be surprised if they try to say that I can't get my deposit back due the corners that were cut (literally). All that is to say, I would stay far far away from this company when it comes to ensuring you have a safe, healthy home to live in. They also charge ridiculous fees which have not been worth dealing with them to justify the cost. I would give zero stars if I could.

Would not recommend to anyone. I had the displeasure to have to deal with Aaron Atwood and he was…read moreaggressive, unhelpful and confrontational.

1-Star Review (If I Could Give Zero, I Would)…read more If I could give zero stars, I absolutely would. I wish I had read the countless negative reviews before ever engaging with Vista Property. I was misled about the $250 administrative fee and was later told it was non-refundable, even though when I took the money order to their office the agent Olivia who stated to me that if it doesn't work out I would get my money order back. She added the reason for the money order not written out is for a smooth return if needed. When I asked for my money back--because proceeding with the lease no longer made financial sense--staff refused to return it and tried to hold me financially hostage. What made this experience far worse was the unprofessional and racially charged behavior I encountered. The office manager Lori made a micro-aggressive comment implying that because I am Black, I needed to "come respectful"--as if my race predetermined my behavior or justified calling the police. Because of that comment, I brought law enforcement with me to deliver my written request for a refund, for my own protection. The owner's behavior was even more alarming. When the officers accompanied me, he acted as if they belonged to him--scolding them, pointing in my face, refusing to speak with any professionalism, and ordering the police to remove me after I calmly explained the racial remark I experienced. Even after leaving the office, the officers continued to circulate the area, clearly influenced by the false narrative that I was somehow a threat--simply because I was a Black woman advocating for myself. I returned only to use the restroom and locate my payment receipt. This was a horrific, degrading, and discriminatory experience from start to finish. The lack of transparency, the refusal to return my money, the racial hostility, and the unprofessional conduct are all deeply concerning. I will be reporting Vista Property to the Better Business Bureau, filing a small claims lawsuit, and documenting this incident wherever possible so others don't go through what I experienced.

If you get Rita good luck!!,HORRIBLE customer service, very nonchalant..Office staff won't forward…read moreyou the GM after several requests...

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

The good news is that they are a real company. The bad news is that they have been terrible so far…read more The whole process was really weird, to see the home we had to do an open house with others and there was so many people it was hard to really look at details. Our problem was that we assumed that since it was in a nice town and at the top of the price point for the market, it would be kept to a nice standard but that was not the case. The entire home has extreme issues. The listing and pre lease documents we signed said landscaping was included but then they changed it at lease signing and when we complained the only thing they offered was $25 off or they would let us out of the lease. We had to provide the washer and dryer which okay fine but then the microwave and fridge were both over 20 years old and had damage. The microwave was physically falling apart and the fridge is broken and smells horrible. The maintence man left the fridge off and overlooked so many issues in the home. I was able to get the 20+ year old fridge and microwave replaced after having to have a hostile phone call with Jodie where I started crying out of frustration over how we've been treated. We moved in May 9th and are still waiting on the fridge to be delivered as the wrong one was ordered originally. I really have no confidence in the maintence staff as he used the wrong color of touch up paint and then just put on the move in paperwork "mismatched paint" instead of fixing it. The kitchen cabinets are all falling off and were fixed with wood glue. There's a major crack in the toilet bowl upstairs. We can't use our garage door remotes because they're corroded even tho the maintence man again said they were working. The place was left filthy and we alerted them to it before we moved in but they didn't call the cleaners until after we moved in and had to clean ourselves. We were given one mail key and it fell off of the loose keychain and now we're being told that they don't have the other key and our only option is pay their locksmith to rekey but it's scary that the second key is floating out there. We also had to provide them a copy of our house key as they didn't have one. They have been extremely unorganized and it has been very clear that they do not care about their customers. We have been very understanding when we shouldn't have had to be and they just keep treating us terribly. It was our dream to move into a home in the suburbs but Amoriss PNW has made this whole experience terrible. It was our hope to stay in the rental for a couple of years but with how they've been treating us I can only assume they will make a renewal very hard

I rented a single-family home in Puyallup through Steady Property Management for 2 years. I can say…read morethat they were fine as a rental property management and things went smoothly for the 2 years, BUT I will also tell you that they will nickle and dime you into bankruptcy when you move out. Yes, we had a family with small children so some of the charges were legit, but I have moved out of a few homes before and felt confident that we were leaving this home in nearly the same condition as when we moved in. Like I said, some charges were justified, but the ones that upset me for example were I missed 3 light bulbs that needed to replaced=$90, I hosed down the front patio and front of the house, I thought it looked fine, but apparently they needed to power wash it, so I was charged for that, I was given a yard that had been beat up by the previous owner's dogs (no sprinkler system), and they charged me a few hundred dollars to upgrade the yard and add sprinkler system, their handyman had extreme charges for very small jobs, like 'touch-up paint', I could not believe they charged me over $3000 in total for very minimal things and some of the charges I felt were just part of regular maintenance to a home, not things the renter should be charged for. I could go on and on, but the bottom line is they will upgrade their homes on your expense, so be prepared when you move out!

I viewed a home, and have emailed and called the number associated and got no responces. Phone…read morenumber rings once and goes to an automated message & no way to leave a message or speak to real person. Emails are still going unanswered. First time looking for a house and haven't got the best experiences from the leasers.

As an adult who has lived in rental properties my entire adult life, this property management…read morecompany is the least responsive I've ever had to work with. You better hope you don't need to place a work order to have something fixed, because only once has that worked out well for us. When we moved in, the agent who showed us the house took over 200 pics documenting everything, so we felt pretty good. We'd noticed the porch light didn't work, but we said it wasn't a priority and it was honestly months until we put in a work order for it. The glass part of the light fixture that goes over the bulb was cracked and broken, but with a google image search I was able to identify the fixture was a basic porch light from Home Depot, which is less than a mile from our home. We just didn't own a ladder at the time to replace it ourselves, so when the bulb went out we thought it'd be easier to put in a work order and have them replace the broken glass fixture and the bulb at the same time by a handy person who would also have a ladder. No, after a week someone came out and removed the broken light fixture, and replaced the bulb, but they never installed a new light fixture. On top of that, they followed up with an accusatory email to us asking us how WE broke it? It was always broken...we can't even reach the damn thing. Same kind of story with the stove. We noticed when baking the oven will flash an F2 code. We looked it up and it seems to be an issue with a temperature sensor. Given this is a gas stove, we're not sure how serious that could be. We put in a work order on 9/22/25 and still have yet to receive so much as an acknowledgment of the service request. They want us to sign a lease renewal and pay more money in rent. For what? The service from this company is abismal. They're not even pretending to care - they just want our money. For inspections, they just email it all to you with a deadline despite the fact that it's literally their job. So you get to go do your job all day and then come home and run around your house taking pics of every space and documenting everything for them so they continue to get paid for doing nothing. It's literally their job - not yours! This is the laziest property management I've ever known.

My HOA has been with J & M for 5 yrs for our newly built neighborhood. I haven't had a problem…read moreat all with the customer service. The person handling our account is great and easy to work with. She is very responsive to emails and voice mails. MG Kent WA

We have been trying to set up our HOA portal and no one has called us back. But they can send us…read moreletters with late notices!

Trying to apply to rent next to impossible. They appear to be sneaky...apply which costs $42..and…read moreI'm pretty sure they had already rented it. They want more info than buying a house and interesting, one of the statement that you MUST check, is, accept the rental "As is". Gee, was there mold? Trying to communicate was AI...they don't meet you at the rental. I wonder how long one would have to wait if there was a problem in the rental through AI? Not happy with this company so I'm glad we won't have to deal with them. I feel this is a dishonest company. Clockwise Management

We had clockwise property management manage our rental property for several years and they are…read moresolid team all around. I would recommend them to anyone.

Alvin is great. I'd love to work with him again. He knows everything about home buying from start…read moreto finish. He will learn what you like and dislike, then help point that out in the houses. His scheduling is masterful, no matter what he will keep you able to visit houses. We ended up seeing something like 35 - 40 houses in the end and he didn't complain at all while rescheduling everything for me because I ran late most of the time. Great guy, and I enjoyed working with him. The only thing that would've been nice is if he knew the financing process slightly better, but that isn't really his business.

I was extremely upset with this company. We were moving from the East Coast and needed help…read morepurchasing a house here on the west coast. Dennis was helpful as far as showing properties, but his honesty lacked tremendously.