By far the worst renting experience I've had in my life. Since the start, these people are difficult to get a hold of and are not responsive until they need something from you. They even didn't provide me a key to the front gate at the start of my lease and I should have known then what I was in for. I moved into this unit May of 2025 and despite wanting to stay at least 2 years, will be looking to move this year. I had a leak in my apartment in September 2025, called it in immediately, and had someone come out the same week. Only, they (property management) sent no water mitigation and all they did was stop the leak and close up the wall. The contractor said the pipes needed to all be replaced and that the floors were now in bad shape, but property management didn't listen and just sent another tech to close the wall. I warn them via text that they need to have someone come and assess the water damage. Nothing. I even mention the water damage when they send their quarterly inspector in November. He assures me the water damage is on the property owner to handle. In December while I was on vacation, another leak happened, but since it was the holidays, I'm told scheduling someone was more difficult and so the leak continued to get worse. Eventually, they do send water mitigation to put giant machines in my office, but are unable to tell me how long they have to be there for. Not a big deal over the holidays but starts to be a hassle once I have to start work again. They still ended up unresponsive and unable to address my concerns. Mainly that I didn't have full access to that room and that I couldn't take meetings due to the noise. Not to mention, my space being in disarray since I had to remove EVERYTHING from my closet and eventually move my studio out of this room. Once the machines are removed, I hear nothing from them for almost a WHOLE MONTH, so I assume they aren't going to do anything further and I'm just stuck with damaged floors until my lease is up. I reach out and tell them I'm really disappointed and they finally call me to tell me they are working with insurance to see what can be done. Their insurance calls me to interrogate me because RPMT tried to tell them it was MY negligence as to why the floors needed to be replaced. I got sick during this time (I think maybe in part due to the water damage in my home) and when the contractors reach out to me to schedule the flooring, I have to wait a few days for my voice to come back enough to have a conversation. I call when I can. The contractor tells me that RPMT wants to replace the ENTIRE floor of my apartment. I ask him if we can do that in pieces since otherwise I would basically have to move. He says no. So I reach out to RPMT to address the financial concerns and implications of having to remove all my belongings for this work to take place. They say they are on my side but ultimately, they are unwilling to work with me on compensation for not having access to my space. They are unwilling to NOT raise my rent (because during this time they also sent me a rent increase notice). And basically they were unwilling to offer me anything of value for the hassle and pain it has been to deal with them and THEIR NEGLIGENCE. I ended up staying in a hotel for 3 days so that the worst of the damage could be repaired. The contractor they chose did a shotty job and I wouldn't be surprised if they try to say that I can't get my deposit back due the corners that were cut (literally). All that is to say, I would stay far far away from this company when it comes to ensuring you have a safe, healthy home to live in. They also charge ridiculous fees which have not been worth dealing with them to justify the cost. I would give zero stars if I could. read more

Would not recommend to anyone. I had the displeasure to have to deal with Aaron Atwood and he was aggressive, unhelpful and confrontational.

DO NOT RENT OR INTERACT WITH THIS COMPANY! 1. The five star reviews for this company on this site are given by current tenants who had a positive review of maintenance done on their unit. It is not a reflection of the management! It appears the company is asking the maintenance workers to solicite reviews from the tenants. Shad had asked us to review the maintenance he preformed, which posted here, reflected RPMToday as a whole. Most of these positive reviews are a reflection of the maintenance workers preformance not the management. See Lizzys review here for a truer assesment of the company: https://g.co/kgs/8nHVKhc or Sean's review here: https://g.co/kgs/ApdnZiQ 2. Real Property Management did not perform an in person walk-through as per WA law upon our move in. In fact, there was nobody to show us the unit upon our interest nor at the signing of any lease documentation. All interaction with the unit itself was done through lock box access or digital apps. 3. Washington State law requires RPM Today to give a written documentation of the condition upon move in of any unit. Much like other communication with this company, the move in condition documentation was only received through an app without any emails,pdfs, or written documentation as required by the law. 4. The property manager that was responsible for communicating with us changed multiple times during our year lease. There was never any direct information given to us about these changes,nor instructions on how to connect with any new employee regarding any questions we had during our tenancy. 5. The property manager was unaware of where our property line ended making it difficult to properly connect with neighbors who utilized our lawn for a pass through and didn't clean up after their pets. 6. The initial price of the unit was listed as $300 less than the actual monthly rent on multiple sites and only after applying did we learn that it was $1650 not $1300/month. 7. Upon move out the company failed to provide the full legal documentation regarding the use of our deposit and was extraordinarily difficult to get a hold of. The documentation received failed to provide proof of any of the usage of our deposit like receipts &invoices which is a direct violation of the law. We asked for this documentation for over a month before it was given to us. 8. Despite being a direct violation of the law, they used our deposit for wear resulting from ordinary use specifically carpet cleaning. They took 75% of our deposit to replace 100 sq ft of carpet. Additionally, upon checking to see if it would in fact , actually cost $1800 to replace the carpet research showed it was an extreme exaggeration of the possible cost. Additionally, after months they have not proven that a replacement was necessary in lieu of a cleaning, nor proof of the $1800 cost. Because of our experience laid out above, we would highly recommend to avoid any relationship with this company and avoid the signing of any lease of any property owned or managed by this company. read more

They seemed to be so dishonest and shady. Never met a real person. Kept changing rental price and adding exorbitant fees (Admin fee $300?) and membership fees, offered no deposit then added $1625 deposit. No one available on weekends, no moving on weekends! Crazy and completely incompetent. Kept trying to force me to open a utility account for water/sewer and at the WRONG place when they were already adding $ 150 a month for water/sewer and trash paid to apartment. They left me steaming from their ineptitude and dishonesty!!! read more

Run away from this company as fast as you can. They will nickel and dime you every chance they get. They're impossible to get a hold of. At most you're lucky to get an email returned after a few days. Don't expect to ever talk to someone on the phone, they don't answer it and don't return messages. They do not have ada complaint rent drop box, and charge you fees to use and pay through their portal. They have an annual lease renewal fee, charge for their portal like I said , and require monthly fees for guest services packages which include "concierge " to utilities and renters insurance, which are just google results you can get yourself. Run, run away fast! read more

I'm the secretary for our Condominium Owner's Association. RPM Today manages four of the buildings in our community in Lacey, Washington. Unfortunately they refuse to pay their share of the water bill. This has been an ongoing issue for the past year. They currently owe $6,018 for the period of June-November. Our Treasurer and President have tried e-mailing and calling, but it is difficult speaking to anyone or getting a reply call or e-mail. When they finally reply, RPM claims that their payment will be made soon, but they never pay in full so they are always months behind. A year ago there was a fire in one of the apartments in our neighborhood. That tenant had to find new housing. Normally you would rehab the unit and re-rent it. Instead, RPM Today boarded the front door over... and left it. That was a year ago, and it remains derelict and empty to this day. (Photos attached are not the most recent; they have since replaced the broken windows, but the front door remains boarded over.) I recently spoke with a previous RPM Today tenant who moved out over six months ago. He has still not received a return of the $1,800 Security Deposit he paid when moving in. (By law they are supposed to return the Deposit or provide documentation showing why the money is being retained within 21 days.) Instead, RPM Today is trying to bill him for an additional $1,400 in damages from the fire that damaged the unit adjacent to him. What?!? It seems like fixing your property and renting it would be a better way to dig yourself out of a financial hole rather than squeezing previous tenants to cover your mismanagement. This is the first time I've written a negative review, but feel like this information should be shared with anyone considering renting from RPM Today or from owners looking for a management company. read more

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Terrible experience with RPM. Never once requested maintenance and did all yarn work myself. However they happily kept $1000 of my security deposit for cleaning (even after paying for my house to be cleaned and carpets done). Said I didn't replace lightbulbs or battery in thermostat. Huh, those are some some spendy bulbs!!! Never again would rent a place under their management. read more

I've been trying to view a listing RPM Today has for over a week. Several days in a row, I've scheduled an appointment only for them to cancel on me hours before. This would be fine if I didn't get the same automated response every time. How hard is it to follow up with a quick email instead of leaving us hanging? read more

I would give "NO STAR" if this letting me. Terrible experience with RPM. Currently almost a year resident in RPM property in Puyallup. Since I moved in, the property dryer does not dry clothes properly. Each cycle I have to operate two cycles to dry clothes. The dryer in the unit each cycle runs for 80 minutes. So, I submit maintenance while the technician comes and fixes it. I use the dryer for 2 hours and 40 minutes for each load. The normal dryer takes only 60 minutes to dry but I have to run for 2 hours and 40 minutes. Who is going to pay my electric bills? The result after submitting maintenance? The dryer does not get fixed or replaced. I have not heard from the property management for 3 months nor did I get the dryer fixed. Even though I called several times to the property receptionist, I sent a voice mail to the property manager. Nothing was going to happen. So, I went to the property management office to tell them about it. And then they started to work on contacting the property owner to fix. Finally, after 3 months they fixed the dryer. However, the dryer was not drying clothes often and I had to submit a work order. And again and again. The problem still exists and the dryer I run two cycles for each load still. PRM charges an extra $35 for the tenant for support maintenance but my experiences with RPM every maintenance submission having a problem. The issue after another. Living in this property is stressful because of malfunction for appliances and they are not fixing the problem completely. They do not care about the tenant. They just collect money from the tenant. Avoid RPM. In my 20 years living in the U.S. across the country this is the first time I had bad experiences living on property like this. read more

This review is only for the maintenance company employed by RPA. We had an issue with our ceiling that needed to be fixed by technicians. Rob Jones came out to our place to patch the hole and paint. He did an amazing job and clearly put care and time into the project. Rob communicated well throughout the process and was very kind and flexible. There was a miscommunication on my part where I was not home to let him in, he was very kind and still stayed and waited for me to come even though he did not need to. I would recommend Rob Jones to anyone who needs work on their walls, he was a great worker and guy. read more

Having worked with rental properties for over 20 years I have found that the systems utilized by Real Property Management Today are above industry standards. I have appreciated the responsiveness of the staff and their willingness to work hard and get the job done. read more

They never answer their phones and are never in their office, they are always late responding to inquiries, customer service SUCKS, maintenance repairs are always delayed, and we had two inquiries never responded to during our lease term. They don't care about their tenants. Once you sign the lease, you can never get a hold of anyone. Not military friendly!! I WOULD NOT recommend!!!! read more

I'm using a different name because I moved out but I have housemates that are still living in that house, and I would agree with all of these 1-Star comments. They are ignoble, horrible people that lack any sort of empathy. I would not recommend this company to my dog. Worthless landlords who want nothing but money. Horrible!!! Don't use them!! read more

Dear RPM. I am a current renter and you refuse to response to my maintenance requests in the portal and resolve these health and safety issues nor respond to any of my emails for months on end. I have no choice but to write a review in hopes that you will respond and look into this neglect and violation of WA tenant rights and laws. You have 7 days to respond to my requests, not 3-9 months. I have screenshots showing my unresolved requests in the portal and emails that have been unanswered for months by your staff. I pay my rent ontime every month and keep good care of this home and the least you could do is fix the leaking ceiling and replace the rotted, moldy, leaking bathroom window and communicate with me about said repairs. Is that a fair request? read more

I would give no stars if I could. Hardly ever return phone calls. messages renters questions about the site because they never show up. When you do have maintenance request you have to wait several days just to get him to show up. if he cant fix the issue they charge you to pay a professional to do it. Than after their professional person comes you need to pay someone yourself to do it because they did not fix the issue. good luck trying to get your money back after you paid for a half done job. Avoid this company at all costs. read more

This is from experience I rented from these people for two years and it was the worst rental experience I ever had to deal with.they raise their rent every year faithfully when the appt its self needed a lot of work done,they charge you a fee for any and everything they can.I brought in a professional cleaner when I moved out and they still kept my deposit and this was the same month covid hit.I'm telling you this will be a mistake if you rent from these people. read more

They're a very deceptive company. We rented a decent house in puyallup for over two years, it was incredibly dirty when we moved in from all of the potential tenants that visited(you can visit them unaccompanied). We did a walk through with a rep from RPMT and she noted how filthy it was, there was paint drips everywhere from it being recently painted, etc. there were also muddy footprints all over as well, we had to completely clean it...they never offered to reclean or do anything about it. When we go to move out, it was perfectly clean. They charged over $300 for simple picture frame holes and for things that fall under normal wear and tear. There was a drawer in the kitchen that constantly was falling apart, it was noted on TWO inspections and was fixed, but they charged us again when we moved out, they said we never put in a maintenance ticket(when it was clearly noted on the inspection) They will do whatever they can not to refund you your deposit. We will be filing a claim with small claims to recover the remainder of our deposit, using our time that we'd rather not have to deal with, but it's wrong. The best way to describe RPMT is deceptive...I knew it was going to be a challenge when the lady that did our walk through spent an hour complaining about her boss and the disfunction of the company read more

I am a home owner that decided to rent my home. RPM appeared professional and squared away. My first tenants ended up doing 5000$ dollars in damages. Unbeknownst to me, they put three kids on paper and one pet, but multiplied into 5 kids and three pets. The house looked like it had flooded and drained, my perfect walls and flooring was completely destroyed. The tenants decided to go to small claims court to get their deposit back. RPM charged me to defend me in court. Being unavailable I needed them to defend me. They failed, judge often 50-50, so half of deposit was lost 400$ plus lawyers fees from RPM. Plus 5000$ in new flooring, paint etc. I had their contractors do the work. RPM takes a cut of the repairs, so their contractors buy the cheapest materials and do a horrible job. Carpet installed poorly, then stretched out after one year. Paint not prepared properly, bleeding through and runs. Burn holes in laminated countertop.. they did not match the laminate, so now my countertops don't match. Tenant two, Not as bad, but constantly late on payment and did not maintain the house. Items supposedly fixed by their "maintenance team" were issues again... thus not fixed. So I get charged again. Third tenant, Probably the worst of all of them. Front door looks like a dog kennel door, covered in mud and scratches. Floors destroyed again. Large yard, but tenants never did yard work, completely unkept. Another 4500 in damages. I honestly do not believe that they do any management, other than taking a 10% cut and overcharge you for poor work. I advise anyone considering using their services to really rethink it if the care about their property. Their name is only partially correct "Real Property" is correct... but Management is no part of there service. read more

Real Property Management Today - Was a new door... This is not property management! - Property Management Near Me - Puyallup, Washington

Literal slumlords. They take advantage of unassuming tenants and make profit off unreasonable charges after move-out. This is from my personal experience of being hit with a $1000 cleaning charge, despite the fact that I cleaned the house spotless. I have also spoken with multiple former RPM tenants, and they shared similar experiences. RPM uses and abuses you, and lacks any professionalism throughout the rental process. DO NOT RENT FROM THEM read more

As an owner and landlord for nearly 10 years with property managers on both coasts I have found RPM to be very EXPENSIVE. If I wanted Cadillac services and the associated fees then I would ask for them. But RPM and it's franchisee business model has all sorts of built ins to nickel and dime owners at every opportunity. Not only that but they charge 10% on rents. The current rates in this area is nowhere near this AND other managers don't look for opportunities to upsell you on stuff you don't need nor do they look for FOUR opportunities to charge you $50 to go bother your tenant and take pictures a year. Seriously every 3 months on a large house to bug people so you can get your $50 isn't going to work for me or my tenants. It's simply not worth the money. I could get the same marketing for the same vacancy rate (1/2 months rent) for 8% and not have all the other services and fine print in their agreement. Or better yet given the rental market I could get decent service for the same vacancy rate and 6%. But 10% ??? I'll be dropping RPM after our year is up. The people working there are Great but just not worth all the extra expenses. And also let the owner know you're going to do some of this stuff don't just do it then charge me. That's annoying and irksome. read more

If I could leave negative stars I would. They don't even deserve one star. I have lived at a property managed by this company for 3 years now. To start, they NEVER answer the phones in the office. When they send you emails they make them so that you cannot respond to them. They make it VERY hard to get in contact with them AT ALL. They don't come out and fix anything. Our fireplace and main source of heat in the downstairs portion of our house has been broken for OVER A YEAR!!! And instead of communicating with us the maintenance team just marks our maintenance requests off as "completed" when things still have not been resolved. Yet we have a plumbing issue and call for maintenance and the plumber was in our house for less than 15 minutes fixing things that should be the owner's responsibility, we get charged $500 extra on our rent for that 15 min visit..... been trying to get in contact with someone over this issue for weeks but of course get ignored. They take days to respond to emails and if it's even an hour before they close they won't answer the phones. I wish we never moved into this home, it has only been a nightmare. read more

Rude. Condescending, & Dismissive, sums up every interaction with the office staff at RPM.

The best company ever to go through for renting out your home. I am just so happy my husband and I chose them. Fast replies on emails and calls, quick turnarounds, professionalism, and so much more! Thanks RPM!! read more

My previous post on 2/15 is not slander and I will have documents to view coming soon. Lee from RPM sent me a bogus ledger sheet with false information. RPM has dozens of 1 star complaints, they are good at dissembling and misleading they're clients, i would spend some of that negative energy in trying to add Stars and not shake down seniors and others for the money that is due to them because they have taken exemplary care of a rental property, he gave no evidence or pictures showing why he's entitled to keep other peoples hard earned money. RPM's behavior is shameful. read more

I currently rent a property from RPM! Last night Donna and April went above and beyond for me. Something happened with the garage door and when I arrived home at 1 am, after driving for 4 hours and 27 degree weather to boot, I tried my garage door and kaput! It wasn't the battery, the motor actually tore off the back of the door. In my own stupidity, I didn't have my key. I called the emergency line and someone was quick to respond via text (don't know who I was txting with but thank you). Shortly after Donna and April showed up to let me in! All that work in the middle of the night for these ladies to get up, dressed, over to the office to get the spare key and then off to rescue me!! I really can't thank you guys enough. I moved here from Portland by myself for a job, this experience has been very stressful to say the least but the RPM team has helped me out and eased my mind with this situations and a few others I've had over the last few months! Thank You!! read more

thank you rpm today i'am happy and content with my unit at 6415 lakewood the place and location is good thank you so much

They don't respond to inquiry's and they are unprofessional and condescending. I am so very happy I looked at the other reviews about this company I believe I dodged a bullet. Once a company/establishment exhibits that type of unprofessionalism I move on read more

Great experience renting my condo over the last 6 years. I live across the country and they took care of everything for me. They even helped my throughout the process of selling my condo. Great to work with! read more

RPM Today is not the business I would use to take care of my property management needs. I am a service member who recently rented a property they manage in Gig Harbor. I did all that was asked during the move out process and they still have not paid my deposit back from a month ago. They are claiming they are waiting on vendors to clean carpets that were damaged by a leaking washing machine that was apart of the property. Their other claim is that there was a small amount of dog feces left in the backyard and a light bulb is out in the bathroom. They sent me a disposition with no data and it took over a week to get the details as to why they have not sent my money back. The lead is not responsive and the operations manager at the office is rude. They still have not dealt properly with the water damage and we lived in the home with the floors torn up for two weeks. I did not complain because we were leaving but there is no way they can rent the house in that shape. As the homeowner I would be upset and as a renter I am absolutely upset. This is not how you treat a customer, homeowner, or a service member. They owe me $3300 and I moved out on 1 Aug. It's now 2 Sept and I still have no answers as to where my money is. read more

I have worked with Lee and his team for a while now and can tell you they are exceptional. They truly stand out from their competition because they actually care about their clients and communicate very well. Lee investing is team in training heavily so they provide top notch customer service. If you are looking for a property management team you could not do any better than Lee and his team. read more

I called a few property management firms in the Puyallup/Tacoma area. Real Property Management was the only firm that responded to my email inquiry immediately, set up a call to scope out my needs, and seamlessly helped me set up one of my properties within their portfolio. They have very competitive fees, and best of all, they have a real office full of staff - not two dudes with a card table in Mom's garage :-). I plan to use RPM for my future investment property management needs. I read the negative feedback on yelp and can only respond to the service I received and it was 5 stars positive. Most of the negative feedback appears to be for people that don't subscribe to the philosophy that "you get what you pay for." Obviously RPM has to charge for their services, and fees as they are managing your property. I've used other management services in other states where I paid the same amount and got far less service. read more

Total rip off. Out of 1500 deposit my husband and I got 200 back. Mind you we spent a 5 days make sure it was back to how it was when we got it. Cleaned, yard work. My family even came and helped. They charged us for our private vendor to come out again... then tried to profit off of the private vendor. Also whenever you need maintenance it is a whole task alone. We had outlets and a center light that had electrical problems. We just moved in to the house so it wasn't from us. I made a work order and they emailed me back and told me to try to flip a switch ...I did it and it worked for a day and same problem again... at that point I'm thinking something is wrong electrical. So I expressed my concern they send someone out and he flips the same switch I did and they charged me 230$ for his trip. Once again the electrical problem reoccurred it was to the point where I was scared I was gonna get charged again so I stopped putting in a maintenance requests. read more

I have had the pleasure of knowing the RPM Today team for several years. They know what they are doing when it comes to property management. Being a landlord is not easy and sometimes not fun, but hiring these guys to manage everything for you makes it so much easier! No more midnight maintenance calls from tenants, no more having to deal with tenant's excuses why they can't pay rent, none of that! RPM Today does an excellent job of qualifying and placing tenants and handling repairs making my life as a landlord that much easier. Thank you guys for all that you do! read more

Unbelievably horrible experience, from which we are still picking up the pieces. Lee Rushton (owner) is nothing short of a crook. Here are just a few of my complaints: 1) A year into having them manage the place, I found out they had never even been out to the house to check it's condition. I started getting letters from the HOA, saying the exterior of the house was in disrepair, otherwise I would have never known. When I called them on it, they said they could check on it for $50. If that's not included in my monthly fee to them, what is?!? The next month, they sent out an email to all homeowners that they were instituting a monthly home inspection program--at $50/month. Supposedly it would come complete with a report. I never received one report in 6 months. When my tenants moved out, I fired RPM. Upon my new Management company going into the house, they found the carpets completely destroyed, 5+ large holes in the walls, and the backyard completely dead. At this point, I called RPM requesting the move-in inspection report (required to be done by management companies by WA state law) and the monthly reports. Lee Rushton claimed they had done the move-in inspection, but had misplaced the report (violation of WA state law). After two days of "looking" he produced one monthly report done the month prior claiming the house was in perfect condition. It had obviously been scribbled together the day-of to get me off his back. The lack of move-in report meant we had no basis to keep the tenant's security deposit. Lee told me he would write a statement attesting to the fact the house was in perfect condition upon move in if I (yes, ME!!!) hired a lawyer to draft the paperwork. 2) At one point at the beginning of the 2nd 1-year lease term, when I was hammering Lee for all the shortfalls of his business, I got an email from one of his employees that was intended for my tenant, not me. The email explained to her that they could get her out of the lease on my house, and recommended some of their other properties for rent. He told her they could simply claim a hardship. In other words, I was paying them to actively market against me! 3) Upon the tenant move out (now under my new property manager), it came to our attention that the tenant had paid some non-refundable fee (about $200) to Lee and RPM. This was never disclosed to us at the time of payment, which is illegal in the state of WA. 4) 20 out of the 24 months we had our tenant, rent was late. Unbelievable record! They convinced us for 6 months not to charge late fees. Eventually I put my foot down. 5) All of this is on top of the fact that they never return calls or emails. Also, please see the reviews that are "not recommended" by yelp. I'm not sure how they weed them out, but they all seem like pretty legit reviews, but were probably flagged by RPM, and hence removed. 4 of the 6 reviews that were removed were 1-star reviews. They are simply a horrible company. If you sign up for this company, and get screwed, you only have yourself to blame. UPDATE: In response to Craig's response to my review, none of these events were outside of your control. Stop sugar coating it. The truth is your company is breaking the law, and I'm now in the process of filing two separate complaints with the WA State Department of Licensing. If there are any other agencies that readers think I should report to, please send me a message or reply to this review. Thanks!!! read more

Worse property management company. it took them 6 mos to rent my home and the tenants stayed for a year and only paid 4 mos rent. I had to constantly ask for the rent money which would take several days to hit my account and I would be late on my mtg payment. I had to call Lee Rushton several times and he either would not call me back or ignore my phone calls. To top it all off he has an attitude problem. They also sucker you into getting eviction coverage which is only $10 a month but when you need it for representation in court or to evict the tenants it doesnt help or work in anyway shape or form. I had to take it into my own hands. The so called accounting department is the worst, Property Manager Lee Rushton is terrible (his dad owns the company) and their attorney will not help you evict. STAY AWAY FROM THIS COMPANY!!!! read more

They are the worst rental agency I have ever rented from. Do not use them. In order for online rent payments to process on time, you have to pay your rent almost a week in advance. The maintenance is the worst experience I've ever had. They have yet to come during the time THEY scheduled. Repairs take forever and they constantly defend the landlords over not repairing malfunction appliances due simply to cost. I don't know what it takes to qualify as a slum lord but they can't be far off. I've had maintenance requests go two weeks with no response and then them ask to come repair the next day (sometimes less than 24 hour notice). We have older appliances so we've had a lot of maintenance requests and, no matter how accommodating I've been to their schedule, I've NEVER had them not reschedule the appointment usually reaching out HOURS after they missed their original window. On top of all this, when I showed the slightest frustratation to their maintenance coordinator Josh, he went to my husband and said "you need to get a handle on your woman." I also put this all in a email review they sent to me, it's been months and no one has reached out. So whatever they post in response to this, just know they are saving face on the internet. Please avoid this company at all costs. read more

Worst company I've ever rented from. Do yourself a solid and look at another firm .They don't fix anything just keep repairing in the most cheapest ineffective ways very unprofessional and they want to invade your privacy by doing inspections quarterly but if something needs to be addressed on inspections it takes weeks this company is trash read more

I hired this company to try and make my life easier, they have done anything but that!. I am frequently charged for repairs that I did not authorize, and I have told them repeatedly this is unacceptable! Calling into the office is like pulling teeth, rarely do they answer their phones even during business hours. They supposedly do walk throughs on properties, this is a joke! 2 months prior to a tenant moving out they did a "walk through" when I took property back over it cost me over 16 thousand dollars to make it rentable again. There is constant accounting errors, statements are undecipherable unless you are an accountant, and lots of surprise charges. I could go on forever with issues I have had, but I hope this gives you and idea of what this company is about. I will finish by saying they make me feel like I work for them instead of the other way around. read more

I will say They are on the Ball with answering questions and taking care of problems. But there is a fee. I can also say they Check out you property a couple times a year, but there is another 50 dollar fee every time they look at the house. Also they charge a 250 Pet Fee per animal that they keep so its not an extension to the damage deposit )why should they get a pet fee I own the house and get to replace the carpets). If I would have know this there would have been no pets in my home. I will Say the staff is very polite and nice. There is Just a fee every time they manage. Seams like a waist of 10% of the rent. Also don't waist your money on the eviction insurance I never heard a thing on my first renter that stayed three months and paid for one. Thanks Ex land lord read more

I would never rent from this company again. My husband and I rented a a home in Lacey three years ago without doing a walk through, due to needing a house quickly because of a PCS. We arrived late on the weekend and the woman who met use stated any issues I found in upcoming days just let them know. The fence was broken along with a couple of minor issues. They sent someone to fix the fence ( only one of the three sides )and left all the old slats with rusty nails that I had to get get rid of. The garage door had no lock and slider didn't lock. They sent someone to fix it and in process he broke slider handle and said it still works so he didn't need to replace it. This past November, we had a wind storm and one side of the fence blew down. I contacted RPM and after a couple of days they responded, you are leaving soon so owner will fix it once you leave. Not only do we have a dog but the neighbors have dogs on both sides of house. One is aggressive and the dog kept coming into our yard. Fast forward to this December, another PCS move. In January I received a bill for all the charges. So not only do we not get our almost $1600 deposit back but we have to pay another $1000 in damages. When we challenged it they said there was noway one of their workers would break the handle and why didn't we report it. Um because he was part of your company. The garage door knob that their company replaced at our request, we are getting charged for. Also all the other knobs in the house. When I called them to ask about all the charges and why our January rent was withdrawn from our account I spoke with a male employee who was rude and said it was our fault for not turning off the automatic payment in time. I took pictures of the house at move in but didn't think I needed to take pictures of all things to include door knobs. I would strongly suggest to not rent from this company. If you do take video, pictures of everything. Also I would suggest you email when it comes to complaints or concerns that way you have documentation of your correspondence. In all the years we have rented, never have we had an experience like this. read more