This review is not for this specific agent, it is for GEICO car insurance Costomer Service for…read moreTowing cars. I had an appointment for today between 7-9 am but nobody came to tow my car and even they didn't give me a call. At 9:30 I reported this, I was told that they come in 9 min, but nobody came.I called again at 10:30 was on hold and talk to them for almost 15 min and my call disconnected. I called again and explain from the beginning for another insurance expert, again for 20-30 min talking and holding but disconnected again. Called them again and explained everything from the beginning for 4th insurance expert which took 33 min and finally she said my appointment is cancelled with no reason and she gave me a new appointment!! Zero star for GEICO car insurance services.

They were very unprofessional over the phone. I spoke to two different people, and neither one of…read morethem explained the policies to me. Eric Mays spelled my name wrong when I spelled it out for him. He didn't explain anything to me, but I called another location and they were much better.

Excellent customer service every time that I have called. When I called roadside assist, someone…read morecame in 30 minutes. I also have flood insurance with them through FEMA for $450 a year. Both our cars are insured through them and we got a good discount.

VETERANS BEWARE OF GEICO!!…read more Today Geico sends a txt saying they're raising my rate from 442.00 a month to 1150.00 per month ( coverage for my wife, son and I on two vehicles- one is paid off, one is financed with GM). I called them and they had my 24 year old college student ( on deans list) as driving with a permit which he has not since he was 19. They updated his info and then it went to 1800.00 a month!! I laughed. I then asked if they remove me from the policy as I am a disabled Veteran and don't drive any longer ( I'm the only one in the family that had several fender benders causing the rate to go up). Get this! The agent says well you will have to surrender your license to the motor vehicle division, then provide proof. He actually said that. Just to entertain his comment and not surrendering my identification to anyone) I said ok I'll do it Monday. He stumbled then said well it won't make a difference in the new rate. Keep in mind my son and wife have never had an accident or moving violation EVER. I do not need to surrender my DL. If they were concerned of me driving and got into an accident it simply wouldn't be covered by them. Period!! What a crock. They claim they support vets. Then I told them we definitely would not be renewing our policy. If I did I won't drive period. ( like I said don't need to drive at all wife can) they said I couldn't do that I said watch me. They said I would have to surrender my drivers license to DMV and provide them a copy of it. I said maybe with Geico but you're on notice I'm shopping this first thing tomorrow and if I have to not drive for a year or so until one of them is over 3 years old so be it. They then said well i let's see what we can do. Raised all the deductibles and bare minimum coverage treating me like it was Christmas said 887.50 a month. I said have a great rest of your day. Any advice here? Obviously going to shop and adjust to whatever. We got a new quote from State Farm for within 50.00 of our policy with Gecko..I didn't spell it wrong there colors change with the climate..

Mayra Magallon thanks for you help. He treated me…read moreexcellently, resolved all my doubts and helped me with the GAP Insurance claim paperwork. A very professional job, with excellent attention. 100% recommended this Agent

Geico has gone completely down the drain recently. Wouldn't give me coverage because the vehicle…read morewas under my wife's name and not mine what a joke.

I haven't had to make a claim, so cannot speak to that side of things. The office in general gets a…read more"B" for Customer Service. But, a big shout out to Demarcus. He gets an "A++". He was polite, empathetic, and helped me reach a deadline that another agent had bailed on ...on a Friday afternoon no less. Then he followed up the following week. Yay for Demarcus!

Can't get a representative. When I finally did they hung up on me. What a waste of time.read more

This company is the worst. One of their customers rear ended me and dealing with this company sucks.read more

Moved to Geico for the first time after having dealt with multiple other companies over the last 10…read moreyears. Quote and sign-up process easy. Pricing was better for auto and home than most others at the time of applying. The downside here is auto policies can only be secured for up to 6 months, no significant price savings for not driving (due to COVID), and specifically this agency does not respond to requests for information in a timely manner. Actually received a cancellation notice on my new home policy two weeks after signing up with Geico because Geico/this agency hadn't completed the transfer process in a timely manner. Additionally I had to cancel my previous auto policy myself after multiple assurances that it would be taken care of for me only to find out it hadn't. So for a little over a month I was out double the insurance premiums and still missing a partial homeowners policy refund. Savings were worth it for now, but can't wait to find an agency that has good customer service.

I was having quite a few issues finding condo insurance and after spending all night I almost gave…read moreup before finding Shannon. She has been amazing and more than I could ask from any agent. She follows up within an hour almost every time, educated me quite a bit regarding homeowners policies, and was able to save me from a big exposure with the right policy where my Condo HOA was incorrect that could have cost me big. Make sure you call Shannon with any insurance needs. She has earned my return service for many years to come. Great price and it was so refreshing working with her too!

Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

We are so happy to have our insurance with Tom Stewart State Farm. Ann takes great care of us and…read morealways goes above and beyond to help us with our insurance needs. I highly recommend Ann and Tom Stewart State Farm!

I came across Ann Husbands working for State Farms agent Tom Stewart. I have known her since we…read morewere kids and I had asked her about rates shopping for my vehicles and house. She was magic with her findings. Not only was she able to get lower rates, I was able to increase coverages and benefits. After doing this with my vehicles, Ann ran my house through and once again, outstanding coverages and $1000 each year cheaper. She is obviously extremely knowledgeable in the insurance field and from that point on, she gets all my business. You cant go wrong trusting her with your needs!!

I've used Hoffman Insurance Group for the past several years for my rental portfolio. I have found…read morethe prices competitive if not superior and the customer service phenomenal. I highly recommend them for your insurance needs.

I have been working with Eric and he has made this process very smooth and pleasant. He is quick to…read moreresponse and also very helpful with any questions. By far the best experience with any insurance company I've had.

Called Insurance Plus Agencies LLC in Pearland for a non-owner auto insurance quote…read more Karina collected all my personal information, ran it through their system, and only then returned to say she couldn't help me because the policy 'doesn't cover anything. When I questioned why this policy even exists, she argued instead of explaining or offering alternatives. She could have been upfront from the very first moment I asked about it -- instead of wasting my time with unnecessary personal information. Extremely disappointing and unhelpful customer service. Buyers, be aware."

Got a new rv policy thru Insurance Plus Agencies. Scott was amazing! I felt comfortable and not…read morerushed thru anything. I asked all the questions I had, and Scott was happy to answer it all! My policy is cheaper than my previous provider Geico. I am happy with it. I will return to get more if needed! I highly recommend Scott Thomas at the Pearland location!