The curbside appeal is aesthetically unpleasing, but it all changes once inside…read more The wait was not long at all, I was able to get in the afternoon, just hours after I called. The care was spot on. Attentive, considerate, and I had no doubts about their competency, which has not always been the case in my experience with doctors.

Very poor! It took me 2hours to be seen while the staff were inside talking and laughing. And the…read morefront desk was not available as well as she always hiding inside as well. This should be handle property. Poor quality of patient care.

I've been to many hospitals in my life is absolutely one of the best hospitals Ever encountered the…read morestaff here is five star very caring staff extremely informative I was admitted here and stayed here almost all week

My grandmother is a resident here and she seems happy with her care. I came from NY to visit her…read moreand the staff was attentive yet unobtrusive during our visit. The other residents seemed happy and calm when I was there. I feel good about her being there.

I had to take my mother out of this facility after three weeks that I could not visit her. I found…read moreher dehydrated and her bed was completely soiled. Unacceptable. When I requested for nearly 30 minutes to change her bedsheets again. Unacceptable.

Kindred Hospital, San Gabriel Valley has been very good to me. I've been here since 11 March and I…read morecannot complain about anything. All I can say is the staff are super kind and attentive. The food is tasty. The doctors know what they're doing and the management, especially Edgar case manager have been very helpful.

Our 32 year old son was transferred here because we were told he was a great candidate for the…read morespecialized case they said they could offer him. The fact is he never should have been a patient here and we believe he was only accepted her for monetary purposes. From day one our son was neglected. He arrived at 10:30 pm, we left him right before midnight and upon arriving first thing the next morning he was sitting in his feces for what appeared to be hours. This was the first of many mornings we would walk into this. Doctors are not on site and they themselves do not round at this facility. They use nurse practitioner's who come in on average once per week prior to visiting hours so you will likely never see them in person unless you ask repeatedly. We never actually met his doctor in person the entire month we were there and it was only upon forcing a meeting with the Director that we even spoke with him on the phone. His defense was that the nurses don't communicate effectively with him. After nearly two weeks he was given a drug that we later found out was not appropriate given our sons condition. We believe this was a result of the doctor trying to calm the situation down and make us believe he found a positive care plan for our son when in fact he never did research how this could impact our son. We literally had to sit in our sons room 12 hours a day to ensure that he was getting proper care. He was given expired IV meds, his feeding tube was not turned on or paused for prolonged periods of time, his linens did not get changed regularly, his oral care was not done regularly (we had to ask), and he was not getting repositioned every two hours as we were told he needed to be for medical reasons. On one instance, a respiratory therapist placed there hand on our sons head despite a warning about his head injury and upon reporting it, we were told well that isn't what she said and she felt really bad. Nurses and support staff are working 24 hour shifts (we witnessed this on more than one occasion), the facility was incredibly dirty, we often had to complete range of motion and physical therapy on our son ourselves because we were told there was not enough staff and he was low priority compared to other patients. We spent hours documenting issues of improper care and neglect only to be dismissed by the CEO. We had to request a change of case worker because our original case worker told me that I chose to bring my son there so I should understand what we signed up for. He also dismissed my concerns with the case. Empty apologies is all that we received and often from people not even involved in the issues. We spent two weeks working to find a new facility for our son and getting him transferred due to how poor his care was. I would implore you to understand that this facility is not the high qualify facility that it has been made out to be and despite having a handful of amazing staff who try regardless of how they are treated (and yes we witnessed staff being treated poorly) this place is not somewhere I would recommend for a loved one. If you are in a position where you are forced to place them there, please plan to be there daily. We also had to witness other patients with no family being ignored for hours. Please do your research!! Understand that if you have a loved one that cannot advocate for themselves this is not a safe place for them.

Mental Health and The quality of the care I receive every day is first and foremost compassionate…read moreand kind. I never feel rushed or hurried. My therapist (Paula) is one in a million no matter what I bring into group with me she is comforting and has a rare instinctive nature to help people bring their issues into the open, and then helps them heal. There are a multi of reasons that Aurora works and it starts with support staff one of them (Luis) runs the cafeteria and having eaten there more than a few times and let me tell you he runs it like a well oiled machine. There's not enough space to mention everyone that makes Aurora the best mental health facility but I would be remiss to not mention a few people who spend their lives helping their peers. LeeAnn, Mati, and Lydia are always near if anyone needs anything from checking us in every morning to helping out in the cafeteria making sure everyone gets help to their table. That may not seem like much but these women are trained professionals they have other important responsibilities at Aurora but they make time to help out and in other areas. Another person I'd like to mention is our RN Gigi she is on top of everything from making sure everyone stays healthy and happy I don't know what it is but whenever I see her I just start thinking of how much she loves her job. There are counselors who are so supportive, Jenn is one of the people who help us talk through our problems James is another who helps to make Aurora a safe space I know I'm rambling on but this place these people do so much for so many with little to no recognition. I can sum this up by saying unequivocally if not for Aurora Charter Oak I would not be here now. Please don't be afraid if you need help call them if they can help me they can help you too.

I went here a few times. There's nothing to do. Boredom is extreme. I'm in the female section. They…read morealso confiscate crayons from the bedroom and say I can't have them. There's no one to talk to and the outside patio only has walls surrounded. No space for fresh air. The staff are rude too. Maybe the men's section are more friendly, I don't know. When I talk to the ladies they look at me with disgust. The med lady told me "They don't like you and don't want to talk to you." I was having insomnia and can't sleep. They told me to take the mattress by myself and move it to the activity area. I keep telling them I cannot sleep even though they keep on telling me to sleep. Do I look like it's in my control?? They don't care about the patients there. I don't ever want to come back here ever again.

We had the pleasure to be seen by Mericar, Enrico and Carlos. Had a great experience at that…read morehospital, probably one of the best. They answered all the questions we had, and even cracked a couple of jokes, made us feel at ease. Great job you guys. I never Yelp, but I had to they deserve a Monica and Liz

The absolute worse - this is "One Flew Over The Coocoo's Nest". Checked in voluntarily at…read moreHuntington Hospital for a nervous breakdown due to my bank account being hacked a 3rd time in 2 months & realizing I had lost all my money! I was transferred to Glendora & no one told me I was placed on locked down in a psych unit. Good luck trying to convince anyone you are no insane when all around you truly are! Threatened to be kept on an extended hold. This was one of the worst experiences in my lifetime. This hospital is abusing people, the system of Medicare & Medical - horrible.

This place is awesome! Came 3 times the staff is always friendly. I go to Maria and any problem I…read morehad she had a solution or suggested to help. I had trouble finding a care provider who can help with my PCOS but she sent me to get lab work and ran some tests. I'm truly happy with the results and felt taken care of!

I used to see Dr. Castellanos when I was a kid with my mom, roughly between the ages of…read more12-15(2004-2007). Now as an adult I've realized how horrendous of a doctor he was. Our family eventually stopped seeing him after 3 years of being under his care. We went to him because it was hard to find doctors who spoke Spanish in our area at the time. I'll start with the worst. My mom used to be really concerned for her health. Over time we realized her concerns were signs of what she's now developed, diverticulitis and other digestive issues. She often came in with pain and explained her concerns. Dr. Castellanos would tell my mom that she was fine and to take ibuprofen. Any time she came in it was the same thing even though her symptoms progressed - continue to take ibuprofen. Eventually she told my mom she was too worried and was a bother. We finally stopped going to see him when she used the restroom and found blood in her stool. She developed ulcers in her throat and stomach that were very painful when eating. After we stopped going to see him we found out all of her symptoms were the beginning of diverticulitis. In 2009 she ended up going to the ER because she was heavily bleeding when she used the bathroom. A diverticula had burst open and it was discovered she has 3 total that had developed. She was taken to emergency surgery. She's suffered through diverticulitis ever since with multiple ER visits. Dr. Castellanos was negligent as a doctor when presented with symptoms. He could have referred her to a gastroenterologist but never did. We had HMO at the time and eventually switched to PPO but it was after dealing with him. For my own case, I developed gastro issues around 12 and realized I had sensitivity to certain foods that lead to a lot of gas and odd noises in my intestines. I felt shy about it as a kid but was worried because I didn't want to sit in class having those noises come from my intestines because well... it was awkward. My side of the classroom could hear my gas issues and I didn't understand what was causing it. When I told him he blew me off and told me to eat more fiber. I didn't bother more about it or ask because I was too ashamed to ask more. Years later I realized I had food sensitivities and that I need to be careful to avoid dairy. All of this to say - I would absolutely NEVER recommend anyone to see Dr Castallanos. My mom could have sued him for negligence but decided not to. Seeing him still in practice now and talking to family about health made me 20 years later have to go back to write this.

Dr. Gin is the best. He listens to you (many doctors don't). He is skilled, no long waits. He seems…read moreto care about his clients more than most doctors. It's not a wait an hour to see the doctor for six minutes, and off you go. He asks questions and truly seems to care. I'm grateful I found Healthy Families. And Dr gin the staff is geat one last thing. I hate needles and blood tests scare me. They have ever since i was a kid. Here they are painless. I can tell when it starts or when its over.(I refuse to look.) Great job by everyone there.

I've had nothing but amazing care from this facility. DR.Gin has been my DR for at least 5 years…read morenow and I couldn't imagine having to switch to another provider. He is ultimately the BEST DR I've ever had. The staff is also incredible very personable and caring. Absolutely love the care they provide to me and all other patients.