took my car for service. They lied about doing an inspection, they lied about adding air to my tires. They made me pay in full for a replacement key fob, with the key insert, then after holding my car for 9 hours (without any status call, I had to drive up to ask bc they wouldn't return calls or texts), said they didn't have the insert. They promised to send it by mail with a tracking number. They lied about that too. I now have to dispute my credit card to get reimbruses. I absolutely have to have the emergency key. Service was awful. There's no on-site manager. Very dysfunctional staff. I'm going back to Sommers even thoug it's 46 minutes away. read more

International Subaru - Auto Parts & Supplies Near Me - Sheboygan, Wisconsin

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Our trusty little 2008 Honda Civic gave us 190,000 trouble free miles; but it was time to get something new. We researched cars till we were blue in the face. We decided we wanted a Subaru Forester. My brother in law told us there was no way a dealership would let us take out a new car in this day and age. My wife called International Subaru to make an appointment for a test drive. At our arrival we were greeted by Sage, who had everything set up. You know that show House Hunters, well we felt kind of like that. We had first looked at another Civic, just for old times sake. It was affordable, but didn't quite have the features we were looking for. Our first test that day was a 2020 Forester. It was a very nice car. Pretty much everything we could hope for. Then we tried a 2021 Outback. Oh, my beating heart. This was it! Time to negotiate. My wife had the idea to fix up the dings on the Honda and sell it. Then came Joe, the manager to dicker. Got our trade in up another thousand dollars. That made fixing up our old car a moot point. Buying a new car is up there with going to the dentist to put one in a mood. But Sage was very nice and handled all our questions and concerns. We overspent our budget by 10%; but we got a really nice car. Did we need a moon roof, a 11.5 inch computer screen, navigation, and the other bells and whistles. No, we did not; but they're really really nice. My wife, who tends to anthromorphize inanimate objects got really sad leaving "Bossy" on the lot. But now she loves "XenaLucy" (I got to name my Sportster; but not the cars). Not too long after we got our new car, we got a call for a touch screen upgrade. The service guy had a problem with communicating with woman. But that's his problem. At 6,000 miles, we went in for our first oil change and tire rotation. This time the guy we dealt with was super nice. In and out in 20 minutes. I know shopping for a new car can be a pain in the you-know-what. But our experience at International was pleasant enough. We ended up with a very nice and super safe automobile that will go anywhere we want it to. Sweet! read more

I took my Subaru Legacy to trade in for a newer used Outback. I couldn't get the payment on my first choice so I decided on a premium model. I went through the financing and they knew the payment I was looking for. They had also asked me about putting any cash down. I told them no I wasn't putting any cash down and also needed what I owed on my legacy. After some back and forth I was told they had gotten me to my payment,so the salesman went and gassed up the vehicle and sent it to be detailed. He then comes to me and says they can't deliver it to me today as they don't have the title and if I put down $500 to hold the vehicle! Why would you run my credit, if you can't sell it?!? Why would you put gas in it and get it detailed if you didn't have the title and couldn't deliver it today?!? I am a loyal Subaru buyer having owned a Outback before and currently owning a legacy now. I also purchased a crosstrek for my son. This dealership will never see my business again!! Please be aware of their questionable tactics that they use to try and line their pockets. read more

Bought a car from these folks and have been regretting it ever since. Bought online and once the car was delivered it was missing features, and never safety inspected. Never return calls, and had to replace the battery week after buying. Was told it passed inspection without any issues. read more

So we are of course social isolating, but my Forester needed an oil change and I had received a letter from Subaru about a recall issue. No problem! International Subaru came and picked up my car took it back to the shop and performed the work flawlessly. They also replaced a windshield wiper that was under warranty. And before they brought the car back to me they washed it. This is a really solid service shop. They pay attention to the details and get everything right. I could not be happier. You would think going to the dealer would be more expensive, but this has not been my experience with International Subaru. In fact I get periodic mailings from them that give me discounts on parts and service. read more

To be fair, we had a great experience with our Sales Rep, Nick Galante. Top notch! He delivered everything we asked for. Then, on to sign the lease. What a nightmare! The usual Finance Rep was sick and we had to deal with someone else from one of the other buildings. She got our contract wrong twice, so we had to sign 3 contracts and pay late fees. So disappointed! We asked for reimbursement for the late fee, and she told us it was in the mail. That was weeks ago! We got nothing. We will be going to Green Bay for all of our service, and if we ever buy or lease another Subaru it will be with anyone but them. I do, however, LOVE my Forester! P.S...We called to talked to Nick and were told that he had been fired. Must have been too honest. All in all, for all of the jerking around, I spoke to the Subaru Finance gal and she was very nice and very helpful. read more

Great service and fair prices. I had extensive work done on my Outback recently. I also had the work quoted at another Subaru dealership. The other dealership was uncertain about the cause of one of the mechanical defects and their quote for repair was much higher. The other dealership also gave me my car back unwashed on a previous service visit which is a pet peeve of mine. International Subaru did excellent work at a fair price and gave me back a clean car! I will be back there for future repairs and a new vehicle when I am ready to purchase! read more

Wanted to charge for a front plate holder. Lied about when we were getting the Subaru even after we put a deposit on it. Horrible customer service. Horrible experience. read more

Worst used car buying experience ever. Had a deal to buy a car worked out, until I wanted to have my mechanic look at it. Unprofessional actions of sales manager forced me to cancel the transaction. Do not waste your time at this dealership. read more

Horrible service. I called and spoke to an internet sales rep to make an appointment to test drive a car I found on the internet. Was told the car was still available and made an appointment the next day at 1:00pm to test drive it. I was 1.5 hours away so I wanted to be sure it was there. On the way to the dealership I called and spoke to the same sales rep at 11:30am to tell her I would be there about 30 minutes early (12:30pm) and was told that she would let my salesman know. Once I got there I was told by a salesman that the vehicle is in the shop and not available to look at until Monday. The salesman told me that he called and left a voicemail at 9:30am to tell me, which was not true because I had never received a call. Drove 1 hour and 30 minutes to be told this. read more

I left my Legacy with them to be detailed and inspected before passing It on to my daughter. After inspection, the mechanic called and explained what worked needed to be done, and he quoted me prices for each repair. When I went to pick up the car, I couldn't find a live body to help me for a good 10 minutes, and then no one seemed to know where my car was. When they gave me the bill, it was $25 higher than quoted. When I asked why, I was told there's a $25 shop charge for rags. What! Shouldn't rags be a standard part of the process, and included in the price of the repair? If not, I could have bought them a large bag of rags at a big box store for $5. The cashier took my name and phone number, promising the manager would call me in the morning and refund the rag charge, since I wasn't told about it during the quote. Well, I'm still waiting for that phone call that I know will never come. What's worse, the detailing was poorly done. There was a large chunk of dried mud and grass in the door panel, and dust and dirt on all the side panels, arm rests, and center consoles. It would seem they didn't much use those rags I paid for. Makes me wonder what else they didn't do. Not impressed! I'll take my cars somewhere else from now on. read more

Saw the Subaru Forester I wanted online at International Subaru. When I called, I was connected with Aaron Damrow, Sales "Professional", who I asked to verify (numerous times) the features/components I was looking for; it appeared they had my desired Subaru on the lot. I asked him to hold it and put money down. While negotiating the price, Aaron transferred us to Jack, his Sales Manager, who was extremely rude to my husband. When I went to purchase the car, I found that Aaron had misrepresented some of the safety features that I wanted were NOT on this vehicle - Aaron apologized BUT REALLY, (are you kidding me ?) after I confirmed numerous times with him that they were on the vehicle and drove over a 100 miles to get there. I went ahead with the purchase because it was a good price. The transaction ended with the RUDEST EMPLOYEE of all, Fred Huerta, Finance Manager, who was rude, abrupt, no personality and unable to answer some simple questions. This place needs an overhaul. read more