Stepping foot in this O'Reilly Auto Parts should not be as painstaking as it is…read more I've popped in quite a few times during the year of 2023 and it is still like it used to be over 10 years ago... a long wait at the counter. Next to no help on the floor. I've been to other O'Reilly's. They ain't this slow! Standing in line is a lot like listening to the methodical, monotone role-calling of a certain economics teacher: "Bueller? Bueller? Bueller? Bueller?" You know what other great movie quote fits in all of my past and recent scenarios at this auto parts store with the great radio jingle? This one... "Life moves pretty fast. If you don't stop and look around once in a while, you could miss it." ~ Ferris Maybe O'Reilly's doesn't need to notice how many customers walk out when they don't stop and look around. My workplace doesn't have that luxury!!! I can't recommend this place when I spend several minutes (15-20 is long enough) standing in line and still get no service.

they have the worst customer service and wait time than any of the other auto parts stores here. we…read morewent in Saturday because it was going to rain for some wipers mind you they had about 15 customers in line and only two cashiers and they had a third girl who is a cashier too, and she was stalking at that time she could have been helping everybody to get out nobody said hello nobody said give us a minute nobody said, have patience. They didn't say anything on top of that, the restrooms were broken and if you're gonna wait that long, you need the restroom to work so we just went across the street to advance in and out in five minutes even though they were packed they acknowledged us and they had one person that was checking people out that needs to have one cashier out and somebody else taking orders

Wesley was very helpful and knowledgeable about the questions I had. I highly recommend this place…read morefor car battery replacement and will go back again! Thank you BatteryJoe! -Vanessa

Brought it to Battery Joe at the middle of January to get a battery replaced. They "overnighted"…read moremultiple screens because the heat they used broke our original screen. I get it; that sometimes happens, but then they proceeded to break two other screens and returned my iPad to me like this. I spoke personally to the manager to assured me that the screen would be overnighted. It was, then someone used it for another iPad. When they got mine in, they didn't call me to update me. I had to constantly call them. One tech said it was the loose charging port. The other said it wasn't. Then after having my iPad for THREE WEEKS, I finally got a call that it was ready. They also ordered another screen without a home button. You do this for a living. How do you not know what to order? Please keep in mind, this is the third screen. I showed up to pick it up and the excuses started. Ya see, it did start when I called you, but it turned off and isn't turning on. Could you come back tomorrow? Sure! Ugh!! But ok.... Next day. Screen comes in, she broke it. But don't worry, she called me and told me it was ready again. She forgot to mention that she broke the screen again. This time, it's non-repairable. So now I get the pleasure of not being able to access to my iPad to grab my old stuff. Neat. Yes, folks, again. And this picture here is how I took it home. The screen wasn't even attached. I know they went backwards on this one. The excuses started again, but I said ya know, let me just take it today and let's just be done. I've had enough of this run around. When the girl took me to the checkout counter, I asked how much they were actually going to charge me for and she said Word For Word ," well since this was my fu** up, we will only charge you for the battery." Wow. Super professional. She also then had to start searching for prices bc you know, me showing up was a surprise. This was a horrible, horrible experience. I don't know who owns this, but while I was there, they even gave two other customers the run around. If you're looking for the details on this situation if you have cameras, the date is Feb 5, 2024 at 2:00PM. I would rather risk giving my iPad to a local crack head to fix rather than these Yonks. They specialize in excuses, not results. If you are the owner and you do see this, feel free to reach out anytime. Thanks.

My daughter is a Tech student and needed a new battery. I called and Sal has the best customer…read moreservice they took and installed the battery. It may not seem like a big deal but when your college kid is 5 hours away and you get the service and help we received it make me a loyal customer. My other daughter will be starting Texas Tech soon and I will be letting all of our friends that you guys are the best. THANK YOU again SAL.

Excellent customer service! What a time saver! They come to YOU! On time and prepared! Don't…read morewaste your time in line! Call hub city batteries and they come to YOU!

This a great place to get a starter or alternator rebuilt. They are pretty reasonable on timing and…read moreprice. They also have all kinds of batteries in stock as well. Good customer service. It looks like the also work on old jeeps too.

Had a good experience with Tammy at O'Reilly's on Whatley. We couldn't find a receipt on a part…read morethat had lifetime warranty and she took the time out of her day to find it and she helped us out. Saved us some money. Good job Tammy I recommend everybody to go visit Tammy thanks.

LIZ at the West Wadley location is a happy person who exudes customer service. She listens very…read morewell. She checked my battery, alternator and starter. All was good. Thank you LIZ at O'reillys on West Wadley in Midland.

Always have what we need and great customer service . Help you find what you need and pricing goodread more

Battery Joes sold me 2 $100 batteries. They would not hold a charge. They refused to refund my…read moremoney and would not exchange them. I Never go there. Buyer beware.

Went in to get my battery changed this morning. It was tested and read as a bad battery. The man…read morehelping me couldn't find my warranty so instead of helping me get a new battery he asked if my car would start and just sent me on my way. Auto Zone got my money today and will in the future. I won't be back to O'Reilly.

I arrived at 7:15am with two men standing behind the counter, talking. I asked if I could get my…read morebattery checked and possibly have it replaced. I was told they could not do that because their was only 2- of them?? There were 0 customers just me. I will not deal with Oreillys anymore I will take my business to Auto zone. Probably should hire people that want to work. This is the location on midkiff and I'm case there store cares this happened on 6-21-21. Get better help before you loose more customers.