Paul who I'm assuming is over the parts department was very rude while servicing me. I was not…read moreknowledgeable about parts, so my mechanic sent me a picture . Paul first off sold me what he "thinks I need" instead of what I asked for . So when I went back, it was close to closing time . I told Paul I needed what was in the picture and he got so rude with me . He started saying how expensive the part was going to be and how they didn't have it in store. He was upset because it was time for him to go . Paul then precedes to mumble to his co worker to cut everything off because they were about to leave because they were quote, "doing free labor". He was very rude and I didn't appreciate it . I had just went to the Alexandria, La. location and the service was AMAZING!! I would drive back there before I step foot back into the Monroe, La. location . The whole experience there was bad , I do appreciate the manager, who took my complaint. As well as, the other nice employees (reasons I gave them 2 stars). As a person who works in customer service, Paul needs to understand your "job" is not over until your last customer is taken care of . Signed A NON- Returning Customer

Customer beware! They have ruined my car! After having several Nissan's I'm having issues I didn't…read morehave before letting them touch my car. When you ask questions, oh course their rude and defensive to keep from acknowledging they messed up! Don't go here!

From now on I'll do a back ground check on the person or person's handling the paperwork for the…read morefinance. Money, greed and Iron Bars!!! But still in charge of dealing with people's money!

SCAM. Stay far away from this business, unless you're interested in losing money. Vehicles are not…read morereliable and They'll try to scam you out of giving them more money. Please do your business elsewhere.

Last Friday, May 8th, I was called by a salesman at Van Trow Toyota in Monroe, LA. The salesman…read moretold me he found a truck that I've been looking for, and that he took it in on a trade and wanted me to come look at it. It was a 2023 Chevy Z71 RST. We negotiated a bit via phone on the price prior to me coming to the dealership to look at it. When I arrived at the dealership, a friend of mine who rode with me, the salesman, and myself took a short ride at which time the salesman filled the tank up with fuel. We arrived back at the dealership at which time my wife arrived, hopped in the truck with my buddy and I, and we took a test ride which lasted approximately 30 minutes. During the test ride, the radio would occasionally mute itself, and every 3-5 minutes, it would turn completely off and reboot itself, which was extremely annoying considering it wouldn't make it through a full song without turning off. It would display a statement on the screen during each reboot that stated "Device is starting." There was also a loud banging noise under the front end of the truck, that became increasingly more intense each time we hit a bump. These two issues were what I considered to be minor issues, and considering it was a used vehicle, I did not immediately discard the vehicle. Instead, I arrived back at the dealership and told the salesman what was happening. I explained both issues, at which time I explained that I would happily purchase the vehicle under the condition the dealership would pay to have these issues fixed. The salesman said okay, and we then walked inside and spoke with the sales manager who also agreed to my condition. The sales manager signed what he called a "we owe" form which stated in writing Van Trow Toyota is fully responsible for fixing the noise under the front end of the vehicle as well as the radio issue, which I explained was more than likely going to be a simple system update in which a Chevrolet Dealership was going to have to do. I told the manager I don't care who technically has to fix it, as long as Van Trow Toyota pays for it. The salesman agreed, signed the form, and gave me a copy along with the rest of my paperwork upon completion of the agreement. Monday, May 11th, I arrived back at Van Trow Toyota to speak with the salesman for what I understood to be simple drop-off of my vehicle, so that it could be diagnosed and then possibly fixed that day. When I arrived, the salesman introduced me to the Used Car Lot Manager, Wayne, who immediately stated he did not feel responsible for fixing a used vehicle with the milage this one has. Wayne made multiple statements which consisted of "This is an old truck, noises under the truck are normal", "That's probably nothing serious, I wouldn't be worried about it" and "Louisiana has some of the worst roads, it is probably just an alignment issue." Wayne made it immediately clear he had no intention on fixing the issues that were agreed upon prior to my buying the vehicle. Wayne then stated "Look, before we even leave for this ride, if this is not a vehicle you're happy with I will simply undo the deal." There was no initiative to fix the issues, instead I believe it was his way of attempting to bully me into backing down. As the test ride concluded, Wayne continued to show absolutely no interest in attempting to fix the vehicle, at which time I offered to bring it to a mechanic I know and get the issues diagnosed. Wayne then stated "if it's not too much money, I'll consider paying for it." My mechanic was able to quickly determine part of the noise issue underneath the vehicle and fixed it on the spot, at no charge. The rest of the noise continued, but he did tell me I could bring it back at a later time if I was unable to get it resolved, and he would work it into his schedule to get fixed. I arrived back at Van Trow, and informed the salesman of what happened, I told the salesman the truck needs a tire alignment, and he offered to pay for the alignment which was $110.00. I was appreciative of this, and took it to get an alignment right then. The salesman paid for the alignment out of his own pocket because yet again, Van Trow Toyota refused. The tire alignment uncovered the root cause of the loud noise, and the mechanic was able to get it completely fixed at that point. I was very grateful. I then brought my truck back to Van Trow Toyota, and advised Wayne the radio was still broken. Wayne advised he would not fix my radio issue, keep in mind, I have a written and signed statement stating Van Trow Toyota would cover the cost of whatever it takes to have the software/radio issue fixed. Wayne still refused. I then went to Benoit Chevy in Farmerville, and told them what my issue was. I asked them to do a full system software update, as after everything I read online concluded that was most likely the issue. Benoit Chevy told me it would cost approximately $300 to do the update, at which time I once again contacted my salesman to no avail

Was told my brakes would come in on my brand new seqouia in 6 months. Took almost a year before…read morethey got them in so I had to deal with squealing brakes that whole time. They finally got them in and scheduled service and was told it would take 2-3 hours and it took all day. Almost 9 hours.

I love my Toyota Avalon EXL! Thanks to the team at Idom for an outstanding buying experience! Gabby…read morewas our salesperson! She answered all our questions and made us feel so comfortable! I normally don't enjoy buying a vehicle because of high pressure sales people! But Gabby and the team at Idom changed all that! Gabby was so helpful she even connected my phone to the car! Mike did a fantastic job on my window tint! They were a pleasure to work with! I highly recommend Idom if your in the market for a vehicle! Shop Idom first! A big thanks to Gabby Jordan Mike and Troy! Yall are the best!

Best place I've worked at, making the car buying experience simple and easy. Check out our reviews…read moreon Google and check our website out at IdomAutoSales.com

The Best People to deal with! Me and my wife have bought several cars from them in the past and…read moreevery time we have been treated like Family! The Financing was very easy and they got us a 2.99% interest rate when my bank could only get me 4.1%

This dealership is the worse I have ever dealt with and purchasing a vehicle from them was one of…read morethe biggest mistakes ever. I purchased a car in November 2024. The salesman and the owner are all liars. I was lied to about the unit not been wrecked, when in fact it had. The drive test went fine with no problems, but when I drove it from Monroe, La back to Mississippi the car started roaring so loud that I could not purchase the unit. I called the car lot the next day and they advised within 2 days someone would bring me a loaner car until mine was taken back to monroe and fixed at the lot. I took the car to Firestone to get a diagnostic done and several problems were listed, but they chose to take it back to their shop. My car was in the shop for 2 weeks and I finally got it back and the roaring had stopped but none of the other issues were fixed. The car needed brake pads, rotors, ball bearings and the front grill snapped in correctly. I was told all this would be done and it was not. Then I had to purchase 2 new tires within the first month of having the unit because I was told the censor would go off once the tires got air, but one tire blew out and the other one was dry rotted. To make matters worse, the air went out in the unit. If there was a rating for "0" I would click it because this dealership does not even deserve one star. The only thing they succeeded in was getting my down payment on a piece of s**t car.

We purchased a 2002 Jeep Wrangler Sahara from the 117 Louisville Avenue location of LA Auto Sales…read more We are from out of state but found the Jeep and were sent photos. We did not go and see the Jeep ourselves (our mistake, live and learn). We dealt with a woman named Jessica, who was responsive up until the actual sale was final. Once purchased, we arranged to have the Jeep sent to us. We got the Jeep, drove it with the top off for a few days and took it to our mechanic to be evaluated at his earliest appointment. He put the Jeep up on the rack to inspect it and immediately called us. He found multiple places of rust that had been covered in duct tape and sprayed with an undercoat paint. One of the brake lines had been cut and clamped. The bump stocks were rusted and falling apart. He expressed to us that it was a miracle that we had driven the car safely for the few days that we had it. He advised us not to drive the vehicle until the frame issues were addressed. None of those issues were disclosed to us by the dealership. I am not accusing the dealership of covering up the rust, but I am horrified that they would not have seen this issue in the "inspection", if one was even actually done, that they did of the vehicle. Granted, we did buy the car As-Is and expected to have some wear and tear issues with a 20+ year old car, but nothing like this. When we reached out to the dealership to try to rectify the situation or to even get an explanation, no one answered. We called, we emailed, we even contacted the Better Business Bureau of Louisiana. No response. Again, we bought the vehicle without actually laying eyes on it and we did expect to have some issues as the car is over 20 years old. However, we did not expect to be sold a pretty obvious salvage title vehicle. The rust issues are so extensive that the vehicle is not drivable. As a small business owner myself, I would expect the dealership to at the very least address our concerns, even if they are not obligated to do anything about it. We will tell everyone we know for the rest of our lives to never deal with anyone related to this company. The customer service is abysmal, and the quality of their product is even worse.

I bought an SUV from them in July. I placed a $1000 hold on the vehicle, prior to me coming to pick…read moreit up. When I went to pick the car up it had a crack on the windshield. They weren't even going to try to tell me that there was a crack, they thought I was going to drive off without noticing it. I brought it up to the dealer, prior to me driving off. He then said that he didn't recall a crack on the windshield when I placed the hold. So you knew that there was a crack on the windshield, you knew it wasn't there when I came and put the hold on it, but you were going to let me drive off of your lot with a cracked windshield, knowing that was not the condition it was in when I placed the hold on the vehicle? He then told me that they would pay to have the windshield fixed, and to call him to set up an appointment. I have been calling them since I left the lot, to no avail. It is now August. The dealer is intentionally dodging me. In addition to that, I was also made aware that the dealers drive the vehicles on the lot around free rentals. When I went to go pick up my car, the dealer laughed about another dealer in the company was just getting ready to go on a family vacation in the car that I put a hold on. If you do purchase through this company, and you decide to put a hold on your vehicle, make sure you double check everything, especially mileage and damage, prior to signing paperwork for pulling off.

came here towards the end of February to put a $3,000 down payment on a car. After driving it for a…read moreweek it messed up on me and my car was down for over a week. With that I had to miss work during that time, which caused me to be a week late on my car note they will not work with you at all. So they had my car repossessed and I was told prior to getting my car back that I would have to pay the months of March and April including the repo fee and that total should not have been no more than $1,050. So I called today to get my car back the lady at the front desk told me that I would have to pay $2,800 in order to get my car which is almost the down payment price she claims this was because maintenance/tune up they did on my car keep in mind I didn't ask for that. They are indeed scammers and if you are a few days late on your payments expect the same treatment because they let you get these cars and repo them just to sale them again they only in it for the money they could careless about you. I ONLY DROVE MY CAR FOR 3WEEKS TOTAL.....The lady at the front desk is really rude and belligerent so you have to almost talk to her as if she is a child if you want her to actually listen to you and make sure that old whore pull up yall information because she will indeed give you misinformation if she is being lazy af. 0/10 DO NOT GET A CAR HERE!!!

The sales guy Marcus was great. I needed a car and I ended up with a Nissan Altima. The car was…read moreclean and doesn't have any problems. Thank you Marcus.