This is a long review, but if you're considering going here, please read!!!
AVOID GOING HERE AT ALL COSTS! For starters, the owner Reggie has extremely poor customer service. We have taken vehicles here probably 5 times now and EACH AND EVERY TIME we spoke with him on the phone, WE called HIM. He never called us once to give updates, ask permission, etc. Then...after we were paying our couple thousand dollar bill, he informed us of a few other things he did that "needed to be done" WITHOUT OUR PERMISSION. If he would've asked, we probably would've said yes, but what needed to be done had NOTHING to do with the reason it was in.
If a mechanic is rude but does GREAT work that I never have to worry about, then whatever. However, good customer service is not the only thing lacking at Interstate Auto. We have had a number of issues with our cars after Reggie and his team have worked on them. On one instance, they changed the ball bearings on both sides and everything seemed fine. However, we soon heard a grinding noise on one side, and, his parts still being under warranty, we took it back in. Lo and behold, the bearings that they JUST installed had to be replaced again. Not even a month later.
So...we go back a second time to get the bearings fixed that they messed up the first time. A couple months go by, and we start hearing a creek on the front right side. My boyfriend, who even though has had NO mechanical training seems to be a better mechanic than them, was able to see that the tie-rod was lose...guess who replaced that?! You bet that it was Interstate Auto.
THE SAME DAY we tightened the tie-rod that they failed to properly install, we heard a weird noise on the front left side. I compared it to the sound a baseball card makes in a bicycle tire (old school, I know). After continuing our drive home, we heard METAL hit the road underneath us. We got home, and upon removing the tire, we found that one of the THREE bolts that holds the TIRE ON THE CAR FELL OFF!!!!! So, we checked the other TWO remaining bolts and they were both LOOSE and about to fall off. HOW HARD IS IT TO DO YOUR JOB AND SCREW IN BOLTS?! That's a LIFE THREATENING issue.
This is a long review, but it needed to be said to let any readers know that INTERSTATE AUTO IS A HORRIBLE, UNPROFESSIONAL place that poses SERIOUS DANGER to your LIFE and makes you pay money for work they don't even do right! Pay a few extra bucks and go somewhere better. We were going to take it back and have them replace the bolts and put lock-tight on them, but we didn't even want their hands ever near our vehicles again. read more