I am really happy with my experience at Storage Pro. The store manager is very knowledgeable and…read morehelpful. Dominic was extremely pleasant to communicate with, very professional and has a great can-do attitude. Ricky was also very helpful. Good vibes at Storage Pro Richmond.

Im very grateful to have a storage unit at a facility with great management and maintenance. The…read moremanager, Flor, has tons of customer service experience in managing staff & properties and it REALLY SHOWS. This site also has a great on site maintenance man (Ricky) that keeps the grounds spotless/quickly addresses any concerns. The facility has cameras everywhere and feels very secure. I have used this facility on and off for 5 years and am happy to have piece of mind when renting at this location.

The place is brand spanking new. My Berkeley student complained as it's not just down the street…read morefrom campus, but the finer details like being safe while loading and unloading the car, not having bedbugs or vermin transferring onto our stuff, and not having people loitering at the storage unit are things I keep in mind when choosing a storage place. Yes it's a 25 minute drive from campus, but worth it.

Updating review. A year and a half later, their rate has more than doubled from what it was. Place…read moreis still clean and well kept, but the random rate increases aren't so cool.

My experience: 1. Wouldn't accept 1 $ first month promo…read moreafter paying online (despite it being at the top of the homepage) 2. Infested with mosquitos 3. No lights inside ground floor unit 4. My credit card info was stolen after renting here I tried to call and talk to them about all of this, and the last guy even confirmed the mosquito infestation. The employees were nice enough but couldn't really do much to help, due to their "policies". I'd suggest renting from one of the many other facilities in the area over this one.

Very unethical, just like a lot of reviewers I had the same experience. Got a unit at a decent…read moreprice but now I'm paying so much more. They were very deceiving at the sign up. Pretty disappointed, just be honest and let me people make their own decisions. Who thought operating a business like this was a good idea?

I am thrilled with the level of care and consideration by the staff here. Shout out to Mary for…read moreprofessionalism and reassurance--wow--talk about taking the stress out of storage!! Best storage place I ever used for long stretches--I got my kids their own space to keep their precious memories safe! Thanks for being a BIG part of our lives

I been a customer at budget storage for many years I've had the large and small storages and never…read morehad problem the office has been very helpful whenever I would loose keys or anything I needed help with I give them both thumbs up and prices are better than most places

It is a large property with very many lockers of varying size and accessibility. Even the ones with…read morehallway access are quite accessible for most things. You'd only need a locker with direct access if you're storing car or boat etc. The managers are a very nice married couple who have managed the same lot since it opened. I can see they take pride in their service and they are very friendly, helpful, and knowledgeable. Signup was easy and efficient. All of my questions were answered completely. The app makes it easy to manage your account and even access the property. Whether you give a thumbs up or not, I hope you found this review helpful.

Wonderful first experience! The property managers (husband…read moreand wife) were both super friendly and sweet. I personally have another storage unit in San Jose but this location is decently located off the freeway, across the CVS if you need anything and Tesla Chargers for convenience

Needed help with my unit, & Sarah went above & beyond to help me and even helped me get the lowest…read moreprice. I used my homeowners insurance which saved me even more. Now the situation I was dealing with is resolved! Fair price, thank you Sarah

I want to tell you that this place saved me a ton of money I used their Van to move from Brisbane…read moreto Richmond and packed everything in one trip, and the cost was unbelievable. This is a great place if you need to store your things. Please check them out and speak with Sarah she's a great person and so nice--lovely and kind. Glad I found this place. I don't plan to stay long great place.

Pros: I was able to…read moreget a 40 foot container with LIGHTS and POWER for a great price, and they advertise that YOU CAN USE IT FOR A PROJECT SPACE! I don't know of another local vendor offering such a thing, only more expensive small industrial spaces such as Activespace. One of my neighbors has a small robot manufacturing shop in his container. My container stayed dry inside throughout the El Niño rains of 2016. The on-site handyman, Jose, is excellent and CSI had better be nice to him or I'm hiring him away from them! What a hard worker, you can see him busy all over the facility all of the time. I had to use his services when one of my own locks jammed shut inside of one of those armor boxes, locking me out of the container. I got instant service! He had to cut the lock with an oxy-acetylene torch, and I got the standard charge of only $10 for that. Once I left off one of the required locks during a short break and the facility caught it in an inspection and put their own lock on. I called them, and Jose came around to take it off right away. You must have a lock in the lock box, and a lock on the bars of the right side. I looked pretty carefully, and didn't see any theft reports. It is a sad reality that many storage thefts are inside jobs of the facility employees. But the CSI folks all seem very nice, and not at all like the skanky folks I've met on the staff at some other storage facilities. CSI seems to have the budget and management necessary to avoid staff problems. Cons: In an attempt to cover their risk, their contract says you're not to store more than $5000 worth of items in their units without written authorization. That's not realistic. They offer some sort of storage insurance, but in my case it would cost as much per month as the storage unit itself. I do see some security problems at the facility: other vehicles often blow through the security gate without entering their own code when I am entering or exiting. Sometimes people are walking around the facility who might work there, but are not wearing any obvious identification. And once I saw two high school kids wearing backpacks who appeared to be walking through the supposedly-secure storage lot, past my unit, on their way home from school. The disk locks they sell in the front office are probably adequate, but they seem to be in packages that have been opened previously. Perhaps CSI has copied the keys for their own convenience. I replaced mine with Abus Diskus locks with the "Plus" cylinder, and was able to buy 5 keyed the same. These are more difficult to pick than the conventional lock, requiring a tool specific to the brand. Nothing is going tor resist that oxy-acetylene torch or something that can saw the door bars, so ultimately we depend on the facility security. There are a few porta-potties available for customers on the lot. That's a little skimpy, they have enough space in their buildings on the site to offer customers a real toilet. Especially when they are marketing project spaces. I did not use the move-in service. From the commentary of other customers it's clear that it is just a truck and perhaps two guys who won't enter your home. You'd better be ready with everything packed and on the curb when it arrives. And of course they have no incentive to help you move out, so don't expect their truck then. For most people, hiring cheap local movers would be a better idea.

this is not so much a storage facility, as a place where people run businesses out of the storage…read morelockers that are electrified. I did not realize that and stored my belongings there. I am still cleaning up the mess, after two years. grrrrrrr PICK A DIFFERENT PLACE FOR STORING YOUR HOUSEHOLD GOODS !!! The only upside is that some of the yard employees are very nice and helpful.

Cannot recommend this place highly enough after our experience at Public Storage. The rent…read moreincreases slowly and steadily instead of constant large increases. It's clean and well kept. Management is friendly and helpful when we need something. We're happy.

I've always found the staff here to be super helpful and friendly. The place kept exceptionally…read moreclean. 100% great place to put your stuff.