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    Self Storage Units in Richmond, CA at 321 Canal Blvd | StorQuest

    3.6 (22 reviews)
    Closed 10:00 am - 5:00 pm

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    Services - Self Storage Units in Richmond, CA at 321 Canal Blvd | StorQuest

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    Mara R.

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    3 years ago

    Great customer service! Cherry is amazing! She's friendly and helpful. I'd use them again.

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    6 years ago

    StorQuest was incredible! Clean, good response time from staff, and great price. Very safe and reliable. Definitely recommend!

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    5 years ago

    Ruth was extremely helpful and worked with us. Great customer service. It was a last minute move and she helped make it easy

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    6 years ago

    People beware this facility is now under new and very different management. It's a bummer.

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    Mara R.

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    5 years ago

    Ruth and Amber were very helpful with my storage needs and questions. Easy location to get to, it's right off off the highway.

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    Great location and safe with security. Also great customer service. I would recommend to anyone looking for a good storage facility.

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    Review Highlights - Self Storage Units in Richmond, CA at 321 Canal Blvd | StorQuest

    Ruth and Amber were very helpful with my storage needs and questions.

    Mentioned in 2 reviews

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    Point Richmond Self Storage

    Point Richmond Self Storage

    4.1
    (41 reviews)

    Jessica was great really friendly and went above and beyond to give us the best possible service…read more It's my first time renting a storage and this was the third place I came to and decided on. It was a little more expensive but worth it because it has great security and it's nice and clean in side so it's worth the value.

    **CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would…read morestrongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them.

    CSI Mini Storage

    CSI Mini Storage

    3.9
    (33 reviews)

    Pros: I was able to…read moreget a 40 foot container with LIGHTS and POWER for a great price, and they advertise that YOU CAN USE IT FOR A PROJECT SPACE! I don't know of another local vendor offering such a thing, only more expensive small industrial spaces such as Activespace. One of my neighbors has a small robot manufacturing shop in his container. My container stayed dry inside throughout the El Niño rains of 2016. The on-site handyman, Jose, is excellent and CSI had better be nice to him or I'm hiring him away from them! What a hard worker, you can see him busy all over the facility all of the time. I had to use his services when one of my own locks jammed shut inside of one of those armor boxes, locking me out of the container. I got instant service! He had to cut the lock with an oxy-acetylene torch, and I got the standard charge of only $10 for that. Once I left off one of the required locks during a short break and the facility caught it in an inspection and put their own lock on. I called them, and Jose came around to take it off right away. You must have a lock in the lock box, and a lock on the bars of the right side. I looked pretty carefully, and didn't see any theft reports. It is a sad reality that many storage thefts are inside jobs of the facility employees. But the CSI folks all seem very nice, and not at all like the skanky folks I've met on the staff at some other storage facilities. CSI seems to have the budget and management necessary to avoid staff problems. Cons: In an attempt to cover their risk, their contract says you're not to store more than $5000 worth of items in their units without written authorization. That's not realistic. They offer some sort of storage insurance, but in my case it would cost as much per month as the storage unit itself. I do see some security problems at the facility: other vehicles often blow through the security gate without entering their own code when I am entering or exiting. Sometimes people are walking around the facility who might work there, but are not wearing any obvious identification. And once I saw two high school kids wearing backpacks who appeared to be walking through the supposedly-secure storage lot, past my unit, on their way home from school. The disk locks they sell in the front office are probably adequate, but they seem to be in packages that have been opened previously. Perhaps CSI has copied the keys for their own convenience. I replaced mine with Abus Diskus locks with the "Plus" cylinder, and was able to buy 5 keyed the same. These are more difficult to pick than the conventional lock, requiring a tool specific to the brand. Nothing is going tor resist that oxy-acetylene torch or something that can saw the door bars, so ultimately we depend on the facility security. There are a few porta-potties available for customers on the lot. That's a little skimpy, they have enough space in their buildings on the site to offer customers a real toilet. Especially when they are marketing project spaces. I did not use the move-in service. From the commentary of other customers it's clear that it is just a truck and perhaps two guys who won't enter your home. You'd better be ready with everything packed and on the curb when it arrives. And of course they have no incentive to help you move out, so don't expect their truck then. For most people, hiring cheap local movers would be a better idea.

    this is not so much a storage facility, as a place where people run businesses out of the storage…read morelockers that are electrified. I did not realize that and stored my belongings there. I am still cleaning up the mess, after two years. grrrrrrr PICK A DIFFERENT PLACE FOR STORING YOUR HOUSEHOLD GOODS !!! The only upside is that some of the yard employees are very nice and helpful.

    Self Storage Units in Richmond, CA at 321 Canal Blvd | StorQuest - selfstorage - Updated July 2026

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