I rented a furniture dolly here and they were very friendly and affordable! Nice, clean facility as…read morewell!

So they didn't have the trailer I needed. But the woman on the phone took her time to find me one…read morelocally and reserved it for me. This level of costumer service even when they didn't have what I needed is rare these days. I will definitely be using them in the future.

Rent a car in Cancun in December 2025 online, and the total came around 200 plus USD. When I went…read moreto pick up the car, the salesman tried to charge me $1350 instead, and I asked for a full refund. Unfortunately, the case is currently pending. Scam avoid this rental car.

Service was excellent. The car was great. The price was right. I had a great experience and would…read morerecommend Rent-A-Wreck over the big guys. Thanks to the people that work at Rent-A-Wreck.

I was so impressed with how well this location was on top of things! They had everything ready to…read morego, extremely professional, explained the process clearly and all with a good attitude. Customer service experiences like this are hard to come by these days, I'm proud that when I do experience this it's in the beautiful city of Richmond. Major shoutout to Luis, Myron, Huey, and Charles for taking care of me.

Rented a trailer, they installed the receiver/ball hitch for me, hooked up the trailer for me,…read moreshowed me how it works, And was in and out in less than 15 minutes. Would definitely rent from again.

After 25 years of living in the same home, we suddenly decided to move into to a dream house that…read morewe found & that we had to move quickly on...! And that's when I called Mr. Lucus Cannon, owner of 5 Star moving. to help me coordinate a relative large move in 2 separate shipments. End result is that my move was seamless & really the only hard part of it, which is to be expected , was the unpacking! It's fair to say that I worked with Lucus of 5 Star Moving once before in the past to help me move my mother's home and that was a very positive experience, especially since it was in a very stressful time of me losing my mother - a time when I was already mentally & physically exhausted! And the last thing that you want to be involved in is a move! Needless to say Lucus was keenly aware of my situation and handled every single detail of my move with great care; respectfully, and professionally! I must also mention that his work crew; Arturo, Andre, Danny, Edwardo & Mike were al absolute superstars that were totally in sync in working so well together & fully communicating with both me & my wife thru the entire process from start to finish - BIG thanks to you all & 5 Star Moving for so such a great job & experience! Much gratitude, Belo Ps We were also very impressed with Lucus in that he reuses all of our used boxes & moving materials for the low income people and made special trips to our home on his own time to pick up the boxes - Lucus is truly passionate about what he does & does so well!

They were timely, gracious, quick! I highly recommend 5 Star Moving! Thanks for making my move easy!read more

Turning in a 16' truck, I went to customer service and handed over the key after a short wait in…read moreline. The young lady went to check the truck then came back and filled out her paperwork. Since I had insurance, they didn't worry about the dent I had made. She told me there was an extra charge for lateness (I arrived 5 minutes late) but it was up to Penske to charge me. They never did. Overall I felt Penske treated me like a valuable customer.

Horrible!!! This Penske rental is out of the Home Depot Store…read more First they couldn't find the keys, then they couldn't release the truck because they were all signed out, then there was a beeping noise in the truck that the service rep didn't recognize (air brake beep) then she couldn't find our contract proving the rental was pre paid. An hour later I decided to pay again just so I could get the truck and get to my job (an hour late) I was never instructed or told of additional charges. When I dropped off the truck I was told I had to pay 98 dollars for gas. After several attempts to charge me, the service rep told me they couldn't get into the computer and that I could go. The next day I had a 175 dollar charged to my credit card. I went to Home Depot to ask what the charge was for and that said it was a gas charge. Penske and Home Depot have horrible customer service, horrible communication, horrible organization and did nothing to help me with any of the above issues. If you need to rent a truck, rent from Ryder or U-Haul and go straight to the rental company, don't use a middle man or third party

i've now completed 6 (!!) successful amazing moves with this team since 2012. (i'm officially old i…read moreguess and how did that actually happen!). every time i walk away after a move wondering how i could have ever done it without the OMB team. they are half movers, half therapist! moving is incredibly stressful and having the right people makes what can easily bad day instead be happy and rewarding day. every time i've felt it was really worth every penny with this team. these guys are professionals, kind, friendly. if you're in sf and need to move... well you know what todo!

My wife already left a review but they deserve as many accolades as possible…read more We hired OBM because they quoted us the lowest price, but they were also the best and I highly doubt other movers would've gone above & beyond the way they did. We had a challenging move from downtown S.F. to Berkeley, to a house that is in the middle of multiple construction projects. Yet they made everything feel easy. I had gotten food poisoning the day before and we were stressing because we hadn't yet finished packing. But it was no problem--they loaded the truck with the items that were ready to go while we packed the rest. Make sure to ask for Joseph and his team (Fernando and Victor). They arrived a little early so they'd be ready and were the utmost professional while also being a warm and friendly team of guys. We would have them over dinner any time. Because of Joseph I'm now convinced that moving is both an art and an athletic feat. We had a recliner (100lbs) and a treadmill (200lbs) that were too wide to go through a doorway--and yet he maneuvered them effortlessly through without a scratch on either.

Great experience here with service for a U-Haul rental. Was helped promptly and was in and out in…read moreno time. I made it back just in time for closing to return the truck and realized they offered propane fill up as well. Even though they had shut off the propane for the day they went above and beyond to accommodate me and help fill one of my tanks. Really appreciated this, I'd be happy to return in the future.

I had a great experience here. I originally rented from another UHAUL place down the street (the…read moreWindy flat RV place), but when I got there they said they were closed and wouldn't let me pick up my van, despite me having a confirmed reservation that I already paid for. That was frustrating and I was really worried about not being able to do my move that day. I ended up going down to this arco location to see if they could help. The staff member was really nice about my situation and helped me rent a van right away. They had a few vans on site ready for a last minute reservation. They really saved the day and made the process super quick and easy. Having it location at a gas station is also a plus for making it easy to fill the tank at the end before returning. Would recommend!

Sean was prompt in his response and very clear and friendly. The price is better than any other…read moremoving company around and these guys are extremely professional. Duncan and his assistant arrived on time. They wrapped and padded corners, they made sure things were taken to the right location, and even made a second stop with no additional charge. They were courteous and efficient. HIGHLY RECCOMEND! They moved me from west Berkeley to the inner richmond.

I will explain why you need AVOID this moving company even though it enjoys five star evaluations…read moreat yelp. Here is the summary. 1. This company does not compensate any DAMAGE or LOSS that happens during moving. 2. This company is UNINSURED. 3. This company is NOT REGISTRED in California as moving service company. This is the fallacy of Yelp's recommendation system. I fell into it. You could. FIND ANOTHER company. Serious. Here is my true story. I moved by 50min driving time. I called 3 men crew, they worked approx 5 hours. I paid $760.00, which is indeed more that you could expect. 1. During the move, one crew broke my tea table. I forgave, not did not charge the cost. 2. In 1 day after the move, we found an expensive plant is missing. They took it out from the old place (this is correct because I took photos of the old place after they moved all the stuffs out). It never arrived. One crew member was interested in my plant during move, though I don't judge that he would steal. ) 3. I called Sean, the chairperson of Movers Anonymous, who did not answer. Left voice message. in 34 hours, I got a call back. Discussed. He promised to call back but did not for another 2 days. 4. I emailed him. He said he would return immediately. Never happened. 5. Now it has been 10 days. Sean, the chairperson of this company, never return my email/phone, and does not resolve this issue. Upfront before moving, I asked Sean about loss/damage insurance. He said they don't have insurance, but they WILL pay outof their pocket on any circumstance. Ask him. He will say the same thing. But will you believe him? Moving process takes so many contingency. It is not possible you can record and remember every step. That's why insurance and proper inventory keeping is important. Movers anoynmous is great in the sense that crew members are kind and diligent. Is that sufficient? No. your goal is moving safely. My goal was violated. I believed Yelp's recommendation (5 stars). Not for your valuable stuffs. Here is the last line: Movers Anonymous is not trustworthy.