Our family used 24 Hour Home Care's services when my grandfather lost his ability to help himself…read morein the shower. Since he has Dementia, we required an experienced caregiver who could properly handle his behavior. We knew that finding a male caregiver would be challenging as well - but they were able to find us a great match for him! Our caregiver, Tazwell, was able to come in to the home and provide the assistance my grandfather needed. He also would take him on a walk down the street to Starbucks. This provided some much needed relief for the family. We received good communication from the office staff on the search for a caregiver. It was really important to us to have an agency that would be responsive and reliable.. Erik was the care consultant who came to our home and explained how everything works. After the services started, He checked in to make sure everything started off smoothly. The scheduling team is run by Amaris, who was fantastic at being responsive and transparent through the whole process. This agency will work with Long Term Care Insurance as well! Her team was able to ensure that my grandmother received reimbursement for services promptly. Thank you for everything 24 Hour Home Care!

Good service and best helping people who needs help keep up the good work and godbless ,,,read more

Apria as a company is terrible but you do have some diamonds in the rough…read more I went to the local branch here to meet the sleep tech for a mask fitting and he is very kind and patient to explain the different options available to make sure the seal is right. If all people at this company were like him, this would be a 5*.

They close from 12-1PM for lunch, so I rushed from my office in Milpitas to make it there before…read morenoon. If you are here to pickup, call the number on the cone. The front lobby does not have a receptionist. The sign on the plexiglass is to call the number. I failed to see the no knocking on the glass sign - someone looked up from their desk and pointed to the glass which had a sign says to call. The gentleman that helped me was very nice. I had a deductible and a monthly fee since it's a rental. The physical therapist or occupational therapist told us that someone from Apria would reach out to me for home delivery. I checked the website from my phone and also saw the same thing - you need to verify the patient's first and last name as well as DOB. Anyway, I was antsy and called yesterday. Call early because I was on hold for nearly 15 minutes. The lady on the phone was very nice as well; explained my deductible and monthly fee, and that if I were to go, go before or after their lunch hour. I came about 3 minutes before noon. Thankfully I was in and out in less than 15 minutes. The gentleman showed me how to use the leg thingies and assemble / fold up. Gavin broke his leg in 2 places Sunday and had major surgery Monday (over 6 hours). It'll be a long road of recovery for him, but I'm thankful he's alive and ok. Just no football for at least 2 years, if ever. He should be able to walk normally in 8 months to a year, his orthopedic surgeon says.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

We are grateful for the support during the holidays, when we had to be out of town and needed to…read moremake sure someone was with him 24 hours a day. The team stepped in quickly and provided all the care and support our father needed. Thank you for being so flexible and responsive.

Can't say enough good things about this RAH agency, it's office staff and the caregivers that came…read moreto help our family member. The RAH team put us at ease right away. They listened and asked thoughtful questions and matched us with caregivers who are just wonderful. They truly care and it shows every day. Highly recommend!

I am so thankful that a social worker at the hospital gave me Ally Home Care's contact as I needed…read morehelp at night to assist in the care of my father, who was returning home from a hospital stay. Mary, a coordinator at Ally, was so kind and helpful in answering my questions. I was able to interview the caregiver before moving forward. Within 2 days, someone was at the house to watch my dad at night. Our caregiver, Mai, was very caring, professional, and helpful as well. She provided me an update each morning of what transpired. I am so grateful for them and would recommend them to anyone who is seeking a first-rate caregiver.

Ally transported my mother-in-law from the Vi in Palo Alto to San Jose Airport. The service was so…read moreexceptional that I wrote them a personal "thank you note" after to express my appreciation for their exceptional professionalism.

We were referred to Harmony Home Care, and when we contacted them, the conversation focused solely…read moreon the benefits we would receive through their home health care services--implying that everything was covered under the same insurance used for the knee surgery. However, when we finally inquired about the actual cost, we were shocked to learn that none of the services were covered by insurance. Taking advantage of people in vulnerable situations is not only unprofessional but also unethical. I would strongly advise against using Harmony Home Care.

This business offers poor customer support, follow through, and quality of care. A referral for PT…read morewas was sent over from my dad's MD the day he left rehab. It took almost two weeks to send out a PT for an assessment. Meanwhile, he was getter weaker, not stronger. It has been two weeks since Harmony received an order for an RN to collect urine from my mother who is disabled to rule out a UTI. The MD has sent two orders, I have followed up, and assisted living facility has followed up as well. They do not return calls promptly and most of the time, not at all. I've never seen anything like this. Shame on whoever owns/manages this company. I will say though that if you're lucky and they do actually send someone out, Angel, RN and Lourdes, PT are very good.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!