Our HOA has had an outstanding experience with Invest West Management, and I highly recommend their services. We transitioned from another management company approximately 18 months ago and have been extremely pleased with both the company and our community management team, Corey D. and Nancy L. This year, our HOA board is almost entirely new, and we have relied heavily on their guidance and support during our transition. We have likely made more calls and sent more emails than the average board, yet Corey and Nancy have consistently responded promptly to every question and concern. Their professionalism, responsiveness, and willingness to go above and beyond have helped us successfully navigate the inevitable challenges that come with a new board. In addition to the exceptional support they provide to our Board, several homeowners in our community have commented on how refreshing it is to finally have community managers who respond quickly to calls and emails. Their level of communication and customer service has made a noticeable difference within our community. I highly recommend IWM and their wonderful team. read more

Horrible Horrible company. Unprofessional. They act like they don't know what they are doing. They tell you one thing and then say another

I cannot believe what is happening with this HOA. I request a meeting to meet with the board to dispute fines and I can't meet with them until July. In the meantime they are charging late fees and sending me foreclosure threats. It's absolutely insane and such terrible customer service. There is no avenue for solution only being bullied into paying fines I am disputing. Now threatening foreclosure. Just unbelievable. read more

I would strongly warn both homeowners and future tenants to stay far away from Invest West Management. My experience has shown a pattern of unprofessional, misleading, and unethical business practices. Their handling of security deposits is especially concerning. Instead of providing legitimate third-party vendor receipts, they rely on internally generated 'maintenance invoices' that can be revised, changed, and even increased after the fact. That alone should be a major red flag to anyone trusting them with their money. What makes it worse is that these invoices are not supported by real vendor documentation, proof of payment, or independent verification. Numbers change, charges increase, and explanations shift. It gives the appearance that the system is designed to benefit the company, not to provide transparency or fairness to tenants or homeowners. In my opinion, this feels like a setup that makes it easy to justify keeping people's security deposits without proper accountability. For homeowners, this puts you at risk because your property management company should protect your legal and financial interests, not expose you to disputes and potential court action. For tenants, it means your deposit is not being handled with honesty or clarity. A professional property management company should operate with transparency, consistency, and real documentation. Invest West does none of that. If you value integrity, accountability, and lawful business practices, I highly recommend choosing a different management company To Megan F. I have already raised these issues directly with Sheila and received no meaningful follow-up. Your response continues to push a false narrative. Your business practices are a scam. You operate in-house "maintenance," allowing you to create and adjust pricing without using legitimate third-party vendors, then pass those fabricated or inflated charges on to tenants and homeowners. I am clearly not the only person who has experienced this with your company. I vacated the home on 10/31 and received a so-called "final" deposit disposition on 11/21 with over $7,000 in charges. A licensed private investigator subsequently entered the home and confirmed that none of the repairs listed in your charges had been completed. Coincidentally, Sheila removed over $4,000 in charges. I know a scam when I see one. This management company is manipulating the law to your advantage and abusing the system. I have full documentation and evidence to support my claims. This matter will now be resolved in court, and I will make sure others are aware of these practices so they do not experience the same situation. read more

I highly recommend Invest West Management. They are thorough, professional, friendly, informative and down right amazing. Not only did they do a wonderful job cleaning up once the project was completed, they rehung the gate, moved the canopy back in place, etc....they put everything back the way it was before!! Ken Bowser is a true professional. He is kind, patient and so helpful! Brian did an excellent job too! read more

This is the worst management company from a tenant's point of view. They refuse to repair issues. I had an emergency maintenance concern and no one would answer the phone or their emergency line. I called 4 times. The entire upper level was without power on a 90 degree day. I feel like I live in an oven. I would not suggest this company for anything. read more

I agree can't stand this company they act very put out and rude they post property for rent then don't honnor the price took months just to be able to move read more

Zero stars. If you're a landlord looking for a property management company, DO NOT use IWM. I've had rentals for over a decade and this company is the worst I've dealt with. High turnover and terrible communication. Recently, they had me sign a new contract. They snuck in a clause that will now charge me $10/month for them to make a payment to the properties' HOA--something they've been doing before without the fee. They were not transparent about this change, and when I questioned it, said it was necessary to maintain their service standards. They need to either raise their rates or not provide services requested. They have nickel and dimed me for 3 years on different issues. They will not refund 8 months worth of paying the fee ($80). Put simply, it's a money grab. This is the kind of business you must read every single line in the document before you sign and question everything. They are a shady business and don't have their customers' best interests in mind. Stay away from IWM. read more

Nancy has been a tremendous help in issues encountered. Very responsive and diligent. High regaeds.

DO NOT RENT FROM THIS COMPANY! I worked with Troy Korum. We were told we needed to pay the security deposit plus half more and the rent and all their fees. Their screening company is AWFUL! You can never get a hold of someone. They didn't even take all our income into account. The same day we were offered the house and put the $600 deposit down I was given a job opportunity out of state, was told they would give me my $600 back, I have yet to see it two weeks later. Luckily I have emails so I can dispute the charge with my bank. I'll 100% be reporting this company to the BBB and disputing with my bank for fraud. Stay far away from this place. They asked me to remove my negative review the last time and they would handle any issues, I made the mistake of changing it. Now I'm not. They messed with the wrong person. read more

Invest West Management - Property Management Near Me - Vancouver, Washington

My neighborhood uses Invest West Management for our HOA. I have been a resident in the neighborhood since 2020 and I own my home. I have never had a great interaction with this company. They continuously harass me and send me inaccurate photos of what they say is my property. They took a photo of my garbage cans at the curb at one point and then repeatedly used the same photo to claim that I was in violation of their rules. Their latest complaint is about my yard. I take care of my property. I informed them that the weeds they spoke of were not on my property. I recieved a very rude response from a Pam Halseth. She still didn't seem to understand that the weeds were not on my property. Perhaps they should research where the property lines are before they start harassing people? I have also had one complaint about parking and the person that responded clearly was unable to comprehend my complaint or the CC and R's. Needless to say, the problem was never resolved. I despise this company and strongly recommend you stay as far away from them as possible. read more

Things are much better since the overflow alarm has been repaired. Thank you management.

I worked there for a month. I had a terrible experience. PMs are very nice, and awesome people, but dealing with the recently formed Maintenance Department can be tricky. I couldn't go into specifics, but I'd say if you see they are hiring 2 other people along with you, they are probably only looking to keep one, and frankly at that point they might not treat you kindly anymore. read more

IWM is terrible! Zero Stars. They are our 4th HOA Management company in the last 8 years and they have managed to be the worst we've had so far! If you are deciding which management company to hire, save your time by scratching them off your list! During my 17 years as a HOA Board member in other neighborhoods I have seen A LOT of bad managers, but IWM takes the trophy! On top of that, we were assigned a terrible property manager who has zero respect for the homeowners and acts as if he's paying US to have him. It's truly unbelievable that he's managed to keep this job. read more

I am basically copying and pasting my google review because everyone should know what a nightmare this company is AND everything they put us through exceeds the character limit for google review. That should say everything. They also haven't responded to both text and email to talk about our disposition. They are the worst . We moved out. The lockbox we were supposed to put the keys in failed. Drove to office to hand them back. While waitingI was distracted by a woman on the phone loudly and wildly calling someone r*tarded. Just really solidified the lack of professionalism. Imagine having the audacity to say that where clients can hear you. Super inconvenient. The pictures of the unit on aren't current. the tree is still under the carport. Can't imagine anything has been done for new tenants. They responded to my initial google review with gross misinformation; I can prove it through emails and text threads. I saved everything because I never felt we could trust them. Their accounting department and office managers are so inept at their jobs that they made a 3 year long mistake resulting in trying to make us both for 3 years of garbage for BOTH sides of the duplex. They tried to argue with us for over a week about how it wasn't both sides, but we had already talked to waste management. I know housing is tough right now, but avoid this company. Let's start small. When we moved in, the back door didn't lock and there weren't GFCI outlets in the bathroom or kitchen. The outside of the house is the managements job. gutters may have been cleaned 2 times in 3.5 years. The refrigerator was leaking and they told us we just didn't close the door correctly. As if we'd made it to adulthood without learning how to close a door. A tree fell last year. We needed help removing it. It took over a month before they said "we're closing the ticket but don't worry about it" we ended up removing most of it ourselves but there's still some under the carport And to top it off the bathroom ceiling poured water from it when we ran the tub. It was never fixed before we moved out so we weren't able to properly clean the shower. Document everything if you have to use this company. read more

They charge an additional $75 for every email or call on top of exorbitant fees. They forget that we are just like them, HOME OWNERS! They cannot dare put them selves in the shoes of their clients but are very happy to bill you and take your money. They do not follow up with homeowners and can be rude and just brush you off instead trying to find a resolve or remedy together. They really don't care about their clients, as long as they are making money. AVOID! read more

Horrible company, will take your deposit. Save yourself the trouble as they will take your deposit money and do almost no actual cleaning on the apartment. read more

Invest west owned properties seem to be very well maintained. However, DO NOT RENT FROM invest west properties owned by Jason Ericson. This property owner does not care about the tenants or the upkeep of his properties. Multiple Maintainence requests have gone in completed. Management does not frequent this location and has zero checks and balance in place. Work orders are submitted and frequently "completed" without actually being completed. I've had to manage the Rat infestation on my own, as have my neighbors. The laundry room has NOT been cleaned. They added an unexpired fire extinguisher and called it good. Gutters haven't been touched and are still disconnected from drainage and the actual building, fireplace and chimney untouched, landscaping is a joke because I've had to trim and upkeep the hedge out back and the Rhododendrums on the side of my house independently. If I don't maintain them then they grow over the small walking path. All the landscapers do is mow and blow the leaves around. Jason Erickson keeps this place looking like trash and treats his residence as trash. Bottom line-don't rent here. You can get your moneys worth at any other rental unit. They even increased rent from ~$1200 to $1500 but did absolutely nothing to improve the state of these buildings. There was a shooting two doors down a few months back. The family's front door wasn't functional after being shot through several times. Jason Erickson did nothing. The door stood there for months until it was replaced. read more

I do like the the tennis court. I appreciate the quick attention that was given to a stolen vehicle that was left on the street. I do find the agency easy to contact or responsive to e-mails. They send out chastising photos of discrepancies on homes. This can include leaving your gate open or your recycling out. This has occurred while the home owner is actually taking the recycling in. They are not considerate to aging homeowners or ones with health or emergency concerns. They require written approval for home improvement projects but are difficult to contact to submit the request. They demand expensive restoration projects that are beyond reason considering the financial capabilities of the home owner. read more

Living at the Main Street Village in Washougal for about 2.5 years now. Here is a list of things that have broken or went out in my apt. 1)A/C - Out of Service for 2 weeks during July while the person went on vacation and didn't tell us. 2) Also in July, the refrigerator went out, we had to get ice coolers to keep our food cold. That was almost a week 3) Microwave - had to get new one 4) Oven Door - fell off 5) Kitchen Faucet sprouted holes in the faucet spraying water to ceiling 6) Dishwasher still not working - doesn't even add water, never drained 7) Garbage disposal, breaker went out and needed replaced 8) Washing Machine - Leak inside the walls that dripped down below 9) Flooding in the Master Bathroom that soaked the entire bathroom, bedroom, closet. I called them right away at 8am when I woke up and they did not come until 2pm to start soaking water up even though I told them I need a wet-vac. I soaked up like 30 container's from my carpet shampooer which did not make a dent. I lost access to my room, my closet, and the bathroom for over 2 months. My electricity bill was 3 times the amount that it normally was due to having the Industrial heaters on 24/7 per their instructions, there were 4 of them. Very bad communication about the whole thing. When I asked if I would get any compensation for being put out they told me that I have another bedroom and bathroom. For one thing, the 2nd bedroom was housing all the things from the 1st bedroom so literally could not walk in there. 2nd, my closet access was gone due to a long heater that looked somewhat like a large flat grill. They then said they would submit to the insurance company and that was a few months ago. They do not respond, do not tell me anything and now they want to raise my rent $320.00/month unless I sign another lease, because I am only on a Month to Month now. This is a big one! Does anyone know where I can get some help on this? 10) The office is NEVER open! The Mgr lives on site but you can't go to her apt. if something is wrong, she never answers and there is a sign on the office door that says it is closed. It is always closed. Don't believe me, swing by anytime during the day and you will see. I never even got to see my appt. before moving in. I was also told by the electrician that he has had to replace many breakers in the complex as they were faulty. These places look nice, they are fairly new, but they are cheap, everything falls apart and they do nothing to look out for the tenant. When the bathroom flooded, they tried to blame us and the Plumber told them that it was not the toilet, it was impossible for the toilet to do so because it has a stopper... Honestly, you really should find another place if you are looking to move here. I am trying to get out and find another place. RANT OVER, thanks for listening.... read more

Stay Clear - they have many fees and don't like explaining much. They had 2 sisters on contract in my home and upon my return, found was a man and woman who occupied it (man with bullet hole vehicle). They do not stay up to date with invoices - had landscaping do lawn work at my home, yet after 4 no show invoices, didn't even question if work was being performed. All of a sudden, 519.36 was subtracted from my monthly payment. Which, there was only one issue with my home that I should have been responsible for - leaky bathtub faucet that I was charged for - which I may add was still leaky upon my return - yet, there was only 1 month after a year's time that was an accurate monthly payment to my account - all the rest were inconsistent and to this day, not really sure why. Last payment was almost half and no explanation for it being so low. Most employees work remotely so good luck trying to get with someone to explain things. Also, was on website, was told someone would get back with me few weeks back, haven't heard a thing. Final thought - BEWARE of this company - go somewhere else to get your property managed!! read more

Continuous inconsistencies and the communication is harassing and non-professional. They tell you one thing on the phone and another in an email. They send violations to homeowners who they don't like and turn a blind eye to others. Suzanne is probably the worst human to walk this earth. They take photos of children's bikes laying in the driveway as if that's a violation! They waste our time and money with subpar service. Really wish our board of directors would fire these creeps as it's a shame they continue to bother good people that move out due to them! read more

I do NOT recommend Invest West Management at all!! They are the company who our HOA uses and I'm thoroughly disappointed. I originally sent them an email 12/13/18 after months of unresolved parking issues and garbage being outside of our neighbor's house. I was informed they are working on it. I sent another email to follow-up on the garbage and parking situation on 8/3/19 as we received a letter regarding trash outside our home. (We have absolutely none- that would be the next door neighbor's trash) Nearly, another month later has passed and nothing has changed! We are in the process of listing our house on the market, our biggest investment and unfortunately, this may deter people from wanting to buy our house. I mean, I don't know about you but I don't want to live next to a house with garbage all over the side of their house and yard.. not to mention, cars that don't get driven and are all parked in different places of the neighborhood. I just would like to know where my money goes as they clearly don't do a dang thing except respond via email since they can't ever manage to give a call back. read more

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These idiots put a "For Rent" sign in front of my home while I've never spoken to the people at Invest West Property Management and my house is not for rent. I have no rental agreement with Invest West Management or anyone else. Apparently, Invest West Management doesn't even know what properties they manage? Don't be surprised if they don't rent, sell, or otherwise manage your property well. When I tried to call to get this taken care of when I got home from work, they have no way to connect to a person, no emergency number that gets you to a person. Complete clown show - Avoid at all costs! read more

Invest West Management - For rent sign Invest West Property Management randomly planted in my yard. - Property Management Near Me - Vancouver, Washington

I just moved to the area and struggled to find a place that fit my personal needs. I have an aggressive work schedule, limiting my time for viewing/paperwork/office visit/etc. I worked with Sunday over a two week period, she was prompt, flexible, and professional. I was so pleased and frankly impressed with the service they provided me. She let me view the property after hours (maybe specific locations only) She also let me in early to take measurements making sure all my furniture would fit. I asked a hundred questions, no exaggeration, she answered everyone as specific as I asked with a response time unheard of. I applied for one of two available townhouses in a complex, someone else was already in line for the first one so she transferred my application for me. No need to re apply, no new fees. Very professional and in my best interest. Other companies will push you and trick you in to renting a unit, Invest West was polite and not pushy at all. I am now in my new home, my dog and I couldn't be happier. If our experience continues as it has, I may never move. Thank you Sunday and Invest West Management. read more

Horrible ! They are rude and write conflicting emails . When I try and get more information they act very bitchy . Devyn and Melissa are the worst and I wish my HOA would fire this company because of there piss poor customer service . read more

Worst management company I've ever dealt with, and I'm a real estate broker for over 20 years. I had them manage several of my properties seemingly OK for a number of years, but in the last year or two their service has been incompetent. They are unresponsive, promise repeatedly to do things they don't do, provide shabby repairs when needed, weren't even able to get a small condo ready for occupancy in over a month, and amazingly (after I told them I was leaving them) did not forward bills to me. Kelly Wicks was particularly bad. Avoid at all costs!!!! read more

Desi has been amazing to work with!! We moved two different locations into one rental home in a short period of time while also living our normal parent/work lives. She was very easy to work with and accommodating!! Thanks so much Desi!!! read more

Invest West Management has been wonderful to my partner and I. The agents are always friendly and both of our rentals have been nice and clean. read more

I was a bit leery at first because, well... Property Management. But I have been impressed since day one. They are very responsive and polite. They listen to your concerns and don't give excuses. Everyone I have spoken to has been very kind and excellent with Covid protocol. Sunday calls me back very promptly and gets things handled in a timely manner. read more

Terrible property management, (and I been working in apartment offices for 25 years) Never answer phones, never returns calls or emails. HOAs I guess don't matter. I hate dealing with them when you actually get a response. These people need customer service boot camp. read more

I have been with Invest West Management for many years and am happy with their service. I'm an owner and have had great communications with Kelly and the owner is also very fair. They know the industry well, and are fair to both the renter and owner. Everybody has to win and they do that well. Recommend. read more

I'm supposed to pay 250 a month for hoas through invest west management. They put an extra balance on my account so they could could charge me late fees for 8 months. When I finally was made aware of this problem I paid the balance to zero. The next month they decided to raise my hoa dues $284 without letting me know. Whenever I contact them with questions or concerns they are very unhelpful and some employees are unprofessional and disrespectful with their responses. Additionally, the yardwork and outside maintenance that they are supposed to be responsible for is completely nonexistent. Invest west management is an organization of slumlords posing as a property management company. read more

Invest West Management is the property management company for our HOA, of which I am a board member. When elected about a year ago, my goal was to get a website for the association up and running. IWM was crucial to this project. They had the vendor, experience, and support staff available for me to execute the process, which would have been a much more daunting task without their support. I have worked on several projects for the association over the past year and have found IWM staff to be friendly, courteous, and most importantly, responsive. If you are looking for a company to assist you with your property management needs, especially in terms of a HOA, its worth it to check out IMW and see how they can help you meet your goals. read more

Very prompt response to concerns, Aly Lindtead rocks, this is my second contact with IVWM in the last month and i really like them alot more than last summer whwn they wanted to fine me because of some flaky paint on a trim board, that was a little too much helicoptering by a mgm read more

Brandon P. gave us excellent service! He thought outside the box with our mold problem, unlike our last maintenance person. Would definitely recommend him to anyone with a maintenance need! read more

I have rented with investwest since 2014 and these are wonderful homes I love my townhouse on 34th street. The only thing I wish wouldn't happen every time I renew my lease is the $100 rent increase, started at $1100 and is now $1350 besides this I love my management. read more

We rented a property that came under their management for about a year, and they do not have much of a concept of what it takes to effectively run/manage a business. There is little to no communication between the office workers who field calls, so if you call with an issue one day and then call again to follow up the next person working knows nothing about it. We put in a work order to replace the dishwasher in our unit and it was a three-week-long process of the maintenance team setting appointments to install the new one and no-showing for the times that THEY had set as convenient. Next, during the installation process, the technician managed to knock the water pipe under the sink which resulted in flooding the under-sink area which we stopped up with towels and called in the next day. Later that day the technician showed up in his maintenance vehicle to the apartment adjacent to ours, worked there for a couple hours, then departed apparently without ever being aware that there was a maintenance emergency in our unit, due to the failure of the office staff to communicate with the technician. We have been moved out for weeks now and up until today were still receiving emails as if we still lived there, addressed to both me and the new tenant, even though the addendum paperwork to remove us from the lease and replace us with the new tenant is on file both physically and electronically with them. If you have an option, try to avoid this company! read more

My experience as a tenant here in Hazel Dell Ridge apartment was a good experience. Everything around me is walking distance. Peaceful neighborhood. No complaints. read more

Rude people! they tell you lies and charge you late fees. One woman there called me a liar to my face, don't do business with these people, they will lie to you or tell you things when they aren't sure. Worst rental experience of my life, tried to serve me a 3 day pay or surrender the property notice because they claimed I owed them $75 because they told me the wrong amount for last months late fee. Good thing I happened to check the mail that day or I'd probably be homeless because of these idiots!! read more