I'm uploading this review on Yelp as I see they are deleting my reviews on their Google page…read more Renters beware -- this company is SHADY. For starters, they use a terrible 3rd party company for their application processing fees. Sunworld themselves are extremely hard to get ahold of for ANYTHING. I had to call numerous times and ask to be transferred and leave voicemails over the 4 days it took to hear back about the applications that my partner and I spent $110 on. Their ads are extremely deceitful & do NOT accurately reflect the amount of fees that you will be subject to, especially if you are a pet owner. The specific unit we applied for said it was pet friendly for both dogs & cats, required a $75 admin fee per pet & $35 a month pet rent per pet. Nothing less, nothing more. Our application was finally denied after 4 days, with the reasoning on mine being "low income" (I'm a stay at home mom with really good credit), and my partners reason being bad credit. We immediately contacted the property manager named Sharon & offered her a higher security deposit if they would be willing to accept that. We then asked if paying off the specific credit problem would make us eligible for the unit. She said if we gave her proof that we paid off the debt she would get our application approved. We immediately paid our debt, got proof & sent it over to her. She then sends us an email apologizing for the "confusion", and saying that they are now choosing to deny us due to the property owners 2 pet maximum which was NEVER brought to our attention or stated in the ads or on their website AT ALL. Mind you, we have one small border collie & two small indoor cats and would have never wasted money on applying if we were aware of this policy. We then called Sharon to ask why they would accept our application without being up front in their ads about the pet maximum, and we were met with a repeated answer of "there's nothing we can do" so we requested to speak to her manager. We were then connected with Paul Van Baalen who agreed to speak with the owner of the property & Sharon about a possible exception of the "rule" due to it not being stated in the ad. We then received an acceptance email stating that we would need to pay a $1495 security deposit AND a $1500 security deposit for our pets, which would be $500 per pet. This $500 per pet security deposit was never stated in the ad and when we questioned this, we were told "sorry it was left out of the ad, but it's company policy and you can look at any of our other listings and it will tell you that." I then told Sharon that we were not going to be renting from them due to their deceptive ads & lack of transparency causing us to lose money and time. After I thought all was said and done, I received a phone call from Paul Van Baalen AFTER HOURS telling me that we "ought to find someone else to rent from because this is going to be a bad marriage if it's already starting out this way" and that he "knows that people like us will throw every RCW in the book at them". Since he wants to bring up RCW, here's one for him. Under RCW 59.18.257, landlords must provide written disclosure of all tenant screening criteria, including policies that may lead to denial, before collecting application fees. Failure to disclose a $500 per pet deposit in the initial written criteria violates this statute and constitutes an unfair or DECEPTIVE PRACTICE. In the end I'm EXTREMELY GLAD that we aren't stuck renting from this deceptive company & will never be involved in anything that has Paul Van Baalen attached to it.

As a property owner, I have had no problems. Had a big incident with my property and they stepped…read moreright in to help me take care of everything.

Very clear management and policies. The values of the…read morecompany are excellent. Although I am relatively new to living as a resident in one of their properties; I am enjoying my lodging and see value in their management of the apartments.

I would give zero stars if that was an option. I had no problems with the prior management company…read more I have had issues with a loud upstairs neighbor for almost a year now and management has yet to fix the situation. I have have been compliaing since March 2025 when the inconsiterat cow moved in. Management does not return emails or phone calls. By far the worst property management company ever!!!! I strongly recommend you stay away from any property they manage.

These guys are great. I am a first time landlord with little experience in the market. Mack and his…read moreteam beautifully packaged and presented my house to get a quick response. They were able to walk me through all the steps and hurdles to getting our house rented at an attractive price. I much appreciate their professionalism and knowledge of the market that has made my experience go smoothly. I would recommend them to anyone.

It's unfortunate that I feel compelled to write a negative review for Spear, and I'm at a loss as…read moreto why they have a five star Google rating so far given the experience that my partner and I have had with them. Although I do see that there are a handful of reviews by family members in the mix. From start to finish of the application process it has been one of the worst home rental experiences for myself to date, which is saying something as I have lived in several states in the US and a couple of countries abroad. Apparently, the company is relying heavily on AI to do the job of human employees, which is a disservice to the homeowners as well as potential renters. Our experience started with an AI bot setting up a fake tour during the middle of the week. I received a text and an email confirmation for the property tour after negotiating a time over the phone with the bot. My partner and I then showed up at the appointed time to find that nobody was there to meet us. I called Spear and left a message asking if there was someone coming to the property. While doing so, the homeowner came home to find us waiting for a tour that he had no knowledge of. After an incredibly awkward initial interaction, the owner very graciously offered to tour us himself. At this point, staff from Spear did call to apologize, stating that the AI system was new. That was the only instance we  had a real time interaction with Spear staff when needed, but the error was already made. We actually ended up having a positive interaction with the homeowner despite the mix up, and we let him know that we would be putting in an application. He said he would put in a good word, and we said our goodbyes. That was the only bright spot in the process. My partner and I then put in our applications, and began to receive a series of auto-generated emails prompting us to nudge anyone who we would be relying on for information and references, sometimes multiple emails a day. After a few days we were told via these auto-generated emails that we were accepted (we had to enter a portal to open the acceptance letter). This notification came to us at the end of a particular day. The next day when opening the email, we saw that a deposit was posted as due the day before, even though we hadn't been told yet that we were accepted or how payment would need to be made. I called several times asking clarifying questions, and never received a live person, leaving voicemails each time. Desperate to talk to a real person before having to hand over thousands of dollars and having time to read the lease and ask relevant questions, I drove an hour round-trip on my lunch break to their "office". I found that their office address is nothing more than a mailbox at a circulation desk within a building.  On my way back to work that day, I did receive a phone call from a staff member who said that Mackenzi Spear was out of town and when he returned, he would address our questions. My partner also had questions, as this particular property had additional HOA rules and regulations that we needed to review, but were not provided. The process to get answers was laborious, and days would go by intermittently as we gained partial information from Mackenzi only via email, and never a personable phone call where we could have a normal conversation. I asked both in email and via text messages with staff for instructions on next steps in the process, but received no answers. We then received an ultimatum from Mackenzi to sign the lease or lose the house, before we had been supplied with all the information requested and reasonable time to review it so that we could make an informed decision. Unfortunately, Spear's ultimatum fell on a day when I was on a scheduled trip out of state (which I had told his staff I was making prior), and I was literally airborne when his imposed deadline passed. But ultimately, my partner and I were feeling like we dodged a bullet with this company. If this was how the application process went, we couldn't imagine that dealing with them for the duration of the lease would be any better. We were quite disappointed because we loved the property and felt the owner and ourselves deserved better. I cannot recommend.

We feel very fortunate to have rented a property with Behzad at Zad Realty over nine years ago. We…read morewere truly blessed to find this beautiful home managed by Behzad and his company. Requests for any needed repairs were addressed quickly, communication was good and Behzad was very kind. We lived at this property through the pandemic and when our businesses were forced to close with no notice, he worked with us to be able to manage rent during that time, for which we were so grateful. We would have continued our relationship for years to come, but the owners decided to sell. When we moved out, our full deposit was returned. We would rent with Behzad again, should the opportunity arise. My husband and I highly recommend Zad Realty!

It is very hard in Portland to find a property management company you can trust. My experience with…read moreBehzad, and his company, Zad Realty, has been nothing but professional and positive. I feel very fortunate to have had the opportunity to rent a home from him. 1. He will actually return your calls and talk with you! 2. He will answer all of your questions. 3. He will respond to your emails. We walked through the home together at the time to sign the lease and he told me where the flaws were and to write them down. When I had an issue with the rental, he did not ignore it and worked with me to resolve the issue. He cares about the condition of the properties and wants to keep them maintained. Basically, just having the opportunity to talk and establish a relationship with the person you are renting your home from feels very nice - like the old days. I told Behzad that thanks to him I will continue to have faith in humanity and that there are nice property managers and nice people who care, still out there in the world! :) Thank you Behzad!

Property manager is always willing to work with me Ive been renting with this company for 6 years…read moreand never had any problems they are prompt to fix anything and answer right away

20 + years all in all great team over there give them a try honest and willing to work with peopleread more

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

I want to follow up from a previous review that I had written. Scott contacted me & we were able to…read moretalk about the problems with communication. The air is cleared, but unfortunately Sterling cannot help me at this point. Bummer!

All these 5 star reviews are fake and paid for by the property management company…read more This company does not care about your well-being or livelihood. They only care about your monthly rent payment. Went weeks without a working refrigerator, and never got any help with mold growing on/in the ceiling, yet we were expected to maintain the yard and replace things ourselves that should've been replaced prior to us moving in. There's no such thing as a good property management company.

So friendly and responsive! We loved renting from V2 Properties! They really seem to take care of…read moretheir tenants and owners!

I have worked with Living a room for nearly 8 years now, and they have managed two duplex…read moreproperties for me. Since I recently sold both properties, I am in a good position to assess their level of service throughout the process of onboarding, management and ultimately disposition of the property. LR makes it very easy as an owner. They take care of everything quickly, and are responsive to both my needs and more importantly, those of my renters. I had several managers responsible for my properties over the years, and most were very solid, and they handled the transitions from one to another very smoothly. I would like to especially recognize Ash, who was responsible for monitoring and arranging all maintenance on my properties; she is terrific! She was always very responsive and responsible, and answered my queries or made sure they were handled, even when she was on vacation. Moreover, she personally made sure to get things done quickly and to a high standards, both when required by the renters but also to help me get my second property sold. I will miss working with her in particular, and with LR in general. Very solid organization, and I highly recommend them if you need a property manager in Portland.

In response to my earlier 1 star review, Living Room suggested that our problem related to the…read moresecurity deposit. There was that issue, of course, because they made that process difficult. But, the big issues were the handling of their management duties. Here are some examples: They "inspected" the property at least 1x/year (indeed, I recall that paying them to do that was built into our contract with LR) but they did not note any of the multiple lease violations (e.g., three people living there when only one was on lease, furnace filter not changed - ever!), installation of window air conditioners by tenant without notice to owner in violation of law - and the tenants damaged two windows and completely ruined another in the process (which is why law provides that owner be notified so owner can arrange installation). Another example: a lease violation they did note at *every* inspection (e.g., disabling of smoke alarms) were not enforced - a huge insurance violation that would have been disastrous in case of a fire - and the penalty the tenant was to pay was never enforced even though the violation was repeated. LR charged over $100 to replace a refrigerator pan on a refrigerator we were replacing with a plastic pan that was clearly designed for something else because it had an open drain hole in it (!); they issued "normal wear and tear" reports even when tenants used of bathtub for dyeing materials and scribbles with markers on bath enclosure left permanent stains and scribbling (the move-out cleaning helped but did not fully cure the problem, so the tub and enclosure are still faintly stained). They did nothing for a long time about need to replace caulking in bathroom, then charged us for having taken care of that item -- and when we discovered the work had never been done, LR said, oh, too late to take that up with the company doing the work because should have been reported right away. Two issues with that: first, it's up to LR to be sure the work is done; second, it was their in-house maintenance folks who did the work! After we proved was LR who had been paid to do the work, LR sent someone to do the job who did not do anything close to a professional job. LR said tenant reported a roof leak but LR did not check; rather just sent a roofer who came up with a very pricey contract - and to have them get other bids would cost us 10% of the other bid.... Then, it turned out there is no evidence at that the roof was leaking then (and there have been no leaks to date). So, nope, our problem with LR is not about being unhappy with the laws concerning security deposits. Its about frustration with dealing a group of people who always struck us as very nice folks but, at best, are simply too disorganized, and either not knowledgeable about lease terms or do not want to deal with the hassle of ensuring tenants comply with them.