When you're having a brain MRI, the last thing you should have to worry about is fighting with…read morebilling. Unfortunately, that's exactly what I found myself doing after my scan in March -- spending months and nearly four hours on the phone trying to get the procedures billed to Medicare correctly. Yesterday I decided to try again. After two more hours on the phone, someone suggested I go to the Oakland patient center in person. When I walked in, it was clear they were slammed. The person at the front desk was multitasking and clearly had her hands full. She asked me to take a seat and said someone would hear my story as soon as possible. After everything I'd been through, that didn't inspire confidence -- but I did as she asked. About ten minutes later, Dani called my name. It was the same woman I'd spoken with at the front desk. She was simultaneously talking to me, working on her computer, and on the phone. My first thought was, "Why is she dealing with someone else's problem when I'm right here?" What I realized is that she was on the phone with billing -- solving my problem. She hung up and told me the issue had been resolved, and handed me the reference number. I was so relieved I left my paperwork behind, and an hour later Dani called to ask if I still wanted it. She was all business, zeroed in on the problem, and delivered a solution with no push from me whatsoever. That is the kind of service that deserves to be called out. Thank you, Dani. I hope you inspire your colleagues to help people the way you do. If I owned a business, I would offer you a job on the spot.

I want to give 2 stars as the employees were great but I can't…read more The management or whoever is limiting having additional employees to service people is very sad. My appointment time was for 6:30 PM. I showed up 15 min ahead of scheduled, I completed the online forms the night before as they requested / suggested but I left at 8:45 PM (over 2 hours) when there was just 2 patients prior to me. Management should be ashamed. All for the mighty dollar.

I needed a coned beam CAT scan. I got a prescription from my otolaryngologist who didn't know how…read moreto get the test as most hospitals don't have such a scanner. Thank goodness for Reveal Diagnostics. They have several different sites. Mica from the diagnostics team was super helpful in scheduling the exam and coordinating with my ENT. The owner was overseeing the scan because it was not a routine dental scan. A major issue was my titanium caps interfering with the imaging on regular CAT scan. This is where the technician Makayla was able to do what other major institutions which shall go unnamed came in. With the research grade scanner she was able to adjust conditions to virtually eliminate the interference and image the area of interest in a phenomenal way, so I really owe all of them a huge thanks. They corresponded with the medical center and got them the imaging to them very very quickly. The scan is rendered into 3 dimensions that the doctor can look at from all angles. This was just a single picture taken at the imaging facility . I have the entire scan with a viewer that I can see the entire study from. 5 stars to the max!

Ricki was AMAZING she was thorough, professional and friendly. My scan was completed in a timely…read moremanner and I would recommend Reveal for all of your dental imaging needs.

My right side was numb all the way down to my index finger. Not good. After finally seeing Dr…read more Zwehlen, an MRI for the cervical spine area was prescribed thinking a pinched nerve. I thought it might be associated with a previous and ongoing shoulder injury. So was told by the good doctor it would probably take 2 or more weeks to get in. I got in in 4 days on Easter Sunday no less. Yes, MRI appointment on Easter. I took it. I noticed one of my images on the screen on my way out and upon looking at it real quick I noticed my left side is the side jacked up with potential pinched nerves. Not my right. A few days later a massive rash appeared on my arm and I was diagnosed with shingles that attacked the nerve. Not jacked up shoulder. Not a pinched nerve. But shingles. So appointment scheduling was great. Wait time once there was quick. MRI took as long as necessary. Staff was nice. There were no wheel chairs or other metallic stuff to join me in the MRI tube so that was nice. Waited about 10 minutes for a DVD of the results and out of there. Parking was close.

Two hours of waiting for a callback to schedule an MRI. There are no excuses for this. You would…read morebe equally annoyed if you had to go through this. Implement web based scheduling, hire more people, or figure out a way to help existing staff move more quickly through the queue. I have scheduled here before. It is not that complicated. Driving over there is the only workable alternative. Seriously office manager - solve this or find someone who will! So I finally got the call back about 10 minutes after posting this. Very nice agent and the entire scheduling process took two or three minutes. She said the queue was 100 deep. Pretty strong argument for hiring more people.

Soooooo slow Ended…read moreup being stuck there for 1 hour before they could check me in because they needed to call my doctor for a proper diagnosis why I'm getting an x-ray. Then once I actually was checked in, waiting for the xray took forever and I had to leave early and come back on another date. It was very annoying, though at least I eventually got the xray done.

I am an older woman, disabled with a paralyzed leg and I use a cane. I went in for some knee X-rays…read moreand had the AWFUL misfortune to get an older man named "Ken," as my technician. I told him five times that my leg was paralyzed and not once did he acknowledge that I had spoken. What planet is this man from? When someone has a disability, ESPECIALLY in healthcare, you say you're sorry to hear that, and ask how you can help them. At one point, I couldn't get my leg into the position needed, (because it's paralyzed) and he actually YELLED AT ME!!! I haven't been screamed at like that in years. It was appalling. I was shaking all over. I reported the incident to the young gal at the X-ray desk, who was very nice, and she was shocked. The three people in the waiting room were all men and they were scandalized to hear that a disabled lady with paralysis had been yelled at. The nice desk girl gave me his supervisor's name: Jean Mufty. I called her and at first she defended him, saying he had a hearing problem. I said this was nothing to do with hearing loss. Then, she switched tacks and apologized. But she never once asked for my phone number so she didn't care enough to report back to me. In fact she she kept saying that he wasn't normally at this location as though that made a difference! As a disabled person, I am APPALLED that Alta Bates/Summit would employ such a man. What if I had depression or was fighting cancer? His yelling at me might have put me over the edge! HOW can a healthcare company employ such a person and HOW can he be allowed to talk to a disabled patient this way? If you have complaints about the staff here, the supervisor is: Jean Mufty, Manager, Outpatient Imaging 510-610-1478.

I TRULY appreciate all the staff ,they are very friendly, knowledgeable and courteous. I actually…read morelook forward to seeing them.

This company has an email and phone number that are non-functional. There is no way to get in…read moretouch with them to find out if they can forward my x-rays to a dentist. I had X-rays done in 2023 and they seemed really good, but now I am wondering if they have vanished

Dacia who works here is so helpful! She was very thorough in explaining the cone beam scan process…read moreand when I came in she put me at ease. I wouldn't hesitate to come back for any future needs. I'm so glad my dentist told me about DCI! Thank you so much Dacia!!!

This place has free parking and Sam that does the MRI is awesome and very detailed on how your…read morevisit is going to be...... Thanks so much for the help....

I've never had a bad experience here, but then again if I'm here, it means I'm hopped up on Valium…read more Five stars to Valium for spending hours in a tiny tube, and not caring.

I just wanted to take the time to thank the staff of 4 North East for taking such good care of me…read moreduring my recent 5 day stay and the start of 2026 in the ER and later admitted at Alta Bates Medical with a final diagnosis of the rhinovirus which left behind some nasties that got into my lungs and caused a mild case of pneumonia. This was a first for a lot of things for me there... My first time as an adult being admitted into the hospital for something for myself. A first time having my blood ever drawn as an adult let alone having IV's put in me, which were terrifying and excruciatingly painful, but thank God for the nursing staff who were so patient with me and understood my fear of needles! I also had to have my blood drawn regularly to check my white blood cell counts, which I really hated, but the nurses were very kind and made me laugh. Likewise, I had a really good physician, Dr. Shah who provided me with detailed information and even let me look at my brain after doing a CT scan, which I thought was really interesting and very cool. In addition, the RT staff came in regularly to give me my breathing treatments who are so nice to me and explained how giving me these treatments would help me breathe. I couldn't have done it without them as for the food... Well it is Hospital food after all, but I did have the midnight hook up as my grave shift Nurse did provide me with some yummy Jell-O and a low sodium turkey sandwich now again when I got hungry. This could've been a lot scarier for me had it not been for the compassion and kindness I received from my healthcare providers. Thanks again for helping me to feel better and to get well.! You are greatly appreciated!

Called to schedule an MRI, got an answering message saying they were closed, I could call back…read moreduring "Regular business hours" of 9:00am to 4:30pm. The stated hours on their website (see photo) are 8am-5pm. I called at 4:07pm. No idea when they are actually open, or answering a phone. Further, the IVR has no option for "scheduling an MRI", and there is no way to book online.

This review is for the Fast Imaging Center at 2022 University Ave, Berkeley, CA 94704. (510)…read more845-6333 Great to meet someone who listens and goes above and beyond. The owner was short-staffed the day I went in with a special family project that needed a certain paper stock. He took the time to help me with details while juggling other jobs. An hour later, I was back and it was all packaged and ready to go. Warm human interaction - AI will never replace that. Definitely our go-to place now.

I am in my third trimester, 31 weeks 4 days and this was such a fantastic event for us! Danielle…read morearrived at exactly our scheduled time and even accommodated after my normal work hours! My husband and both my parents were with us and she set up quickly and got the show started! She was able to connect to our tv and we all watched together in the living room in amazement as she found the cutest angles of our little baby girl! We got all the shots that we needed and even had a bunch printed out! It was such a fantastic experience, Danielle has such a warm and open attitude and demeanor and does her very best to get you the best visuals your baby's position allows. TRULY would recommend to any pregnant mamas if you're on the fence.... MAKE an entire evening out of it, invite your fam and cook/order dinner for afterwards. It's truly a magical moment for everyone involved!

This review is long overdue! We had our baby shower on May 31st and surprised our close family with…read morea special ultrasound session. Danielle was incredibly accommodating -- we had originally booked a 4:00 PM appointment, but she was kind enough to shift it to 4:30 PM for us. She was right on time and so warm and welcoming! Our baby girl was being a little shy and didn't want to show her face, but Danielle made the whole experience so fun as she tried different tricks to get her to move. We ended up seeing so much more than we ever had during regular doctor's visits, and we came away with tons of amazing pictures and videos to treasure. It was such a special and memorable experience -- we're so happy we booked with Danielle. Thank you for your kindness and wonderful service!