I've been renting from Invitation for a few years now and today was the best renewal experience I've had!! I'm very appreciative of the time Keith Mess took to discuss the renewal and concerns I had. Invitation is a great company to rent from and I see positive changes coming in the future. I'm definitely a happy renter and plan to stay one. Thanks Keith!! read more

Do NOT rent from this company. They will include so many additional fees that your monthly payment will be about 150% of advertised rental price. Next, good luck getting a clean property from them. The house I rented was dirty and worn out. Next, they charge you for a "smart home" system which only works about half the time. The door would even unlock itself. Maintenance is just as unresponsive as any of their other personnel once they have your money. When you do move out, even if you follow their move-out instructions, they will charge you for preexisting damages and additional clean fees. read more

Have been a resident for 4 years and wish I hadn't signed a new 2 year lease . The management changed after a sale , and it is truly disappointing now that this new management company runs it . They don't communicate with each other or something as we have had a broken/ bathroom unusable since September - mold was found and it still hasn't been resolved . We were told at first they refused to do a test for the mold and I even saw a complaint on the maintenance portal to be careful as I like to call corporate - all this after waiting a month for a bathroom - now we are going on 3 - they put tile up over mold that wasn't addressed - and we are still waiting . If we could break our lease legally we would , it is obvious our health - husband and myself and our 3 kids , isn't important- only the dollar !! I honestly hate i have to pay them anything . read more

We have had numerous problems with them and we have rented with them for many years. We decided this time not to renew our lease and buy a home and today was the pre move out inspection.... Needless to say he wasn't here long and I asked him to leave!!!! He came in telling me that we would be charged for any smudge on the wall and we needed to paint. He asked me if we had left over paint from a year ago when we moved in. First off, it wouldn't be good but the prior manager of Jacksonville who is now gone( turnover is extremely high here) said we were on our own to figure out the color and get more paint. There was a tiny bit in a large container when we moved in so I went to Sherwin Williams where they get their paint and matched it. Problem is, who ever painted here used 2 different colors of tan and it is hit or miss which is used where, looks like it might have been mixed in certain areas. Took them a year to fix some items on the initial list when we moved in and some never got fixed. I can't believe they expect the home to be basically freshly painted when we move out. Mind you, we have patched and painted any holes we had from pictures that were hung up and it looks better than the patches they did when we moved in. The guy who was here didn't understand the questions I was asking about the carpet cleaning and it was pretty evident this is going to be a nightmare AGAIN! I tried calling the Jacksonville office and you can't speak to anyone there, it goes to their regional office and all they say is " I am sorry" and " let me email them and ask them to call you". What a joke that is...... I have never had an issue getting my deposit back but I can clearly see this is going to be a nightmare.I would steer clear of this company at all costs!!!!!! read more

This is our third experience with renting and Invitation Homes has been the absolute best in every respect! Their process far exceeds the other two companies! Their staff is very responsive and professional, we love our pool company, and their maintenance crew is the best! I highly recommend Invitation Homes! read more

Very friendly, and helpful staff. Move in process was flawless, and even a couple of days early, which was really helpful. The house was immaculate, upon move in. Moving in from out of state, I appreciate everything that was done, in a timely and considerate manner. read more

We just moved out of our Invitation Home after a year and a half. During that time, our rent was raised twice even after we signed an extended lease just so that would not happen. I filed my notice to vacate three months in advance, and the first two they adamantly claim they never received, despite telling the property manager over the phone I won't be renewing and filling out the form and emailing it three separate times. We paid our last months prorated rent, had the carpets professionally cleaned and paid pest control, left the receipts for them on the counter and were completely out of the premises a day before lease end, yet the deposit return I just got includes a professional carpet cleaning fee, resident rent fee in the exact amount of our prorated rent, and even a double charge for the final utility bills, also already paid through their 'smart' portal. This company has a friendly face, but a menacing mind, and to them you are nothing more than a money machine. Don't let the dolled up images of happy families fool you, this company is out for blood and doesn't deserve your money. I'm taking this mountain of proof and filing to the full extent to get the money this company stole from me. It's not enough that they repeatedly raise the rent during a national pandemic, prioritizing their own greed over the safety and security of their tenants, but they've got to jab the knife in one last time as you leave to demonstrate what greed and inconsideration can look like when it's incorporated. Don't let these paid reviews fool you, that pretty home isn't worth the hassle. This company will do everything they can to rush you back out of it and capitalize on the pain of moving to fatten their wallets and bleed yours dry. Do yourself a favor, and filter out Invitation Homes when looking for your next house. read more

Rented a home in Oakleaf for 3 years from Invitation Homes and from the application stage to the final vacate notice and move out there were absolutely no problems with staff or maintenance. In fact whenever a maintenance issue arose they handled it efficiently and expediently. When it was time to end the lease there were no problems, of course the home was kept up and well maintained throughout as would be expected. I believe we were treated fair and above board and cannot say enough great things about this company or the staff at Jacksonville! I would gladly rent again from them if I needed to but have finally purchased a home. read more

Invitation Homes is the worst property management company! I DO NOT recommend it to anyone. Please stay away. I moved in September, and my house was dirty and infested with roaches. I asked to speak with my property manager, and I was still waiting. The most recent issue was with air filters. I am paying for them monthly, but I have not gotten any. I called today, and they could not help me after being for an hour on the phone. I have been asking for help to prevent me from writing a review, and they told me, "Do what you have to do." I guess they do not care. Here I am. Please stay away. read more

At this point I have been in my Invitation Home for just under 4 months and it is surely becoming one of my biggest regrets!!! OR should I say Invitation ASSET, because that is the way it was addressed when I was in lease negotiations. They absolutely have ZERO respect for these ASSETS (homes) and it shows. I have a had one problem after another. Including the fact that 45 days after our 45 day walk-through NOTHING has been addressed from the punch list that their representative took down of ALL the issues in the house. Not to mention the things that have popped up since. We have also been waiting on a replacement drawer for the refrigerator since BEFORE we moved it. Here is a few other things wrong with the house that they see fit to move into and/or live in....... 1. The dishwasher has mold in it and doesn't actually run. 2. The handle from the sliding glass door broke off (I replaced this myself, I couldn't leave a gaping hole in the door). 3. The sliding screen door is missing and they have no intention of replacing it (nothing like a huge door you can't leave open to enjoy the weather). 4. 20 of the spindles on the back porch are completely loose on one end, leaving rusted nails exposed. 5. Several planks are loose on the back porch and porch steps as well. 6.One more thing about the backyard, there are small stumps and roots that they wont remove making it nearly impossible to mow or allow my 4 boys out there to play for fear they will get injured. (So more missing out on the great Florida weather. 7. The indoor stairs have several loose spindles. 8. The indoor stairs also have loose or glued into place planks that have enough of an angle that is causes tripping/sliding down the stairs. (one of my movers almost bit it moving heavy furniture). 9. 2 of the cabinets in the kitchen are missing their second and possibly third shelves. I could probably go on but I won't. If I could give NO STARS, I would!!! read more

I have never had so many problems living in a house as I do this one. I moved in a month ago and the newly put up fence was leaning to one side the day we moved in. The tops are falling off the vinyl fence because they weren't secured correctly. There's open holes that aren't filled in where the fence was placed, and two entire panels are falling into the neighbors yard - keep in mind that this fence was put in two days prior to us moving in. We have a large dog and so do both of the neighbors, so it has become a pet safety and security issue. About a week after we moved in, we lost AC for a week before it was fixed. Following this, door knobs were found missing to a closet, the refrigerator stopped working several days ago, and now the upstairs sink is leaking. Maintenance came this morning and said the fridge should be cold again by tonight and it is not. We are going to end up losing hundreds of dollars worth of food. I have called into the national cell center every day in a row for the last week because I often can't get ahold of anyone local to find out updates on all of these maintenance issues that are all still unresolved (except the AC and doorknob). I have been getting different answers with no resolutions from everyone I've spoken with. I am hoping that this is all coincidence and these problems can get addressed soon so I can update this to end on a more positive note, but I have been so baffled by all of the problems and lack of communication with the home and invitation homes already and we have only lived here a month. read more

My mom is "trying" to rent a home and completed an application online with Invitation Homes. She paid the $50 application fee and submitted personal and confidential documentation, as they requested. Then she received an email that the home she was applying for was no longer available. She was bummed but they have many other homes for rent in the area so she thought they would complete the application process and once approved she would just select another home. They confirmed that the application process was complete but never said she was approved or denied. We went back to the website to check the status and it said cancelled???? She called the number provided which is a call center outside of the US. They could not explain why the application was cancelled and said they would have someone in the local office call us back but no one has called. We have left two messages and sent several emails but no response. At this point my mom would just like the $50 back. If this is how they do business I wouldn't want them in charge of managing my property. read more

I'm loving my new home and my kids love the neighborhood .invitation homes are the best I really appreciate the company keep up the good work I would recommend if you are looking for a nice home check them out read more

Horrible company!!! My move in pics, compared to my move out pics are night and day!! The house we rented in Fruit Cove was a mess when we moved in, and even the service guy from Invitation Homes who came to do our move-in walk through said the house was a mess and for us to take pics. As tenants we cleaned up a lot of the house ourselves, and at move out the house was in better shape!! During the move out walk through the service man said that the house looked amazing and was ready to turn, he saw no issues. Fast forward three weeks, and we find out Invitations Homes is charging us $388 for "excessive cleaning and damage" however, they do not mention what those cleaning fees or damages are for?! We spoke with Ariel for a brief moment, but as soon as we started to question one of the fees she mentioned she said the conversation was over and any more communication would be done via email. We will continue to pursue this and get the remainder of our deposit. read more

I love our home leased through Invitation - and our CSR Christina Britt has been super helpful with questions. She answers me right away and takes the time to contact the people involved to get things sorted out ASAP! The repairs are all done ASAP as well and the request is easy to put in. We love it here and Christina is a big reason for that along with our beautiful house!! We can have our beloved dogs here too and that is so important. It is not easy to find a place that takes pets!!! read more

We have been renting from Invitation Homes for almost 4 years. The first year management was great and so was the maintenance department. Throughout the year the office staff has change a number of times we have had over 6 property managers. This year was the worst year so far. They have a new director name Heather Sanders that pretty much doesn't care to know any of your issues that you have been having with previous employees in their office and your rental property. I had a one on one with Heather Sanders about the issues and I feel like she was kind of bullying me out of my property. Let me explain why I felt like this. My ac was broken for over 3 weeks, my JEA electric was almost 600. 00 cause it won't stop running nor blowing cool air. I explain this all to her and told that if she could please allow me to pay my rent partial or she could reimbursed me. Neither of this things happen. She pretty much told me if I couldn't afford my rent we could break the lease. I felt like it was a slap in the face. I have never missed a payment, yes I have been late by a couple of days. But for her response to be that way was heart broken. On another note. On my contract it states that I have till the 5th of every month by 5:00PM to pay my rent. I have received a numerous of late fees that had to be credit back because of this issue. The office staff mainly Deanna Cisnors, is one of the unpleasant people you will ever meet. Very short with tenants and doesn't care about there needs. I think the company has potential but they need a better operation. read more

We rented a house from Invitation Homes from June 2013 until June 2014. We rented thought a local real estate agent and were told that we would get copies of our lease and our property manager would contact us soon after we moved it. It took 6 months, multiple emails and phone calls, and getting passed around to finally get a copy of our lease and talk to our property manager. After that, he was never available. Getting maintenance done was a joke. They roofed over our dryer duct, a major fire hazard, and never came to fix it. As a military family, we move a lot, and have had very positive experiences, but Invitation Homes is taking advantage of our family and withholding our deposit and charging us for normal wear in the home. We were told they are buying too many properties and can't keep up - by their own employee! read more

I have been renting a single family home from them since December 2014. They r highly unprofessional, ignore their customers for days at a time until the issues get escalated so far up the corporate ladder that they r then forced to react. The maintenance staff is very nice & they work very hard, but for the most part They know just enough as a handy man can to be dangerous. They try to fix items but actually make them worse. They have admitted on Multiple occasions that the company they work for is a joke & an embarrassment. They are over worked, under paid & they are treated terrible. I am told that each person has over 500 properties to manage at a single time within their territory. Obviously to the employees defense, that is far too much for people to handle which I feel is partially why they have horrible customer service. When we first moved in, the house was dirty after they promised they would have it professionally cleaned, inch thick dog hair in the slider, rust stains all over the sink, paint in the tubs and all over the appliances, dirt in all the cabinets and drawers etc. There was also some electrical code violations, 2 broken toilets, a shelf in the garage fell on my head after just putting an umbrella on it (clearly not installed properly) etc. I had to make multiple appointments over the course of a month to get all the items rectified. The Property manager was useless and wouldn't contact me after many attempts. He would not respond to urgent matters of toilets leaking, AC being out in 100 degree weather etc. I was forced to escalate all the issues up to the Jacksonville VP of operations and then I got bubbled all the way up to the CEO and executive Vice President of the entire company (not just the jax office) based out in Texas to get the issues fixed. The EVP of Invitation Homes was extremely helpful, polite, apologetic and he said that they way all issues had been handled was incorrect and he was embarrassed by all that happened. I accepted his sincere apologies and hoped it was just bad timing. Once things get escalated, they get handled efficiently. The new VP of Operations at the Jax office is very helpful and gets things done with her team. It's just sad it takes escalating an issue to get things done. read more

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The wife and I saw a beautiful home we wanted to rent. We are actually moving back to Florida and wanted to rent for a year or so before we actually bought a home. We did the application process and a day later found out we were denied. The reason was because we have too much debt, but this is because we are in the process of selling the home we have in Texas. Right after the sale that debt would be gone and we had all the documentation to prove it but still denied us. I understand that they are protecting their investment but their credit check was done like I was trying to buy a home. Well, ended up getting an apartment and after the lease is up, we will buy a home as planed. read more

This is a great rental agency. We have been in our home for 3 years and previously rented from them before this home. IF we move when our lease is up we will go through them again. read more

Very professional and engaged until you have an issue with the property. This company is mass-purchasing homes in the area for the purpose of rental properties. They are either unable to keep up with the maintenance, or unwilling. Except they are buying mainly foreclosed homes - some of which, as you can image, are in need of attention. We have been trying to handle several issues with a home we are renting now for more than a month. Getting a response is difficult. Getting matters resolved is proving very challenging. There are layers of approvals, delays and over-commitments. read more

Too bad that this company supposed to be good but the people they hire to manage their location in Jacksonville, Fl name Ariel is rude and it reflects the companies reputation. You have to deal with representative below her because she just don't know how to interact nicely and resolve the issue appropriately and in a nice manner. So I had to go to higher up to resolve my billing questions as it supposed to be her still being rude after I told her that I reported her. Also when you lease the property with them, make sure you take pictures because again the person they hire to turn and fix the house prior to renting out was done quickly and horribly. Not up to the code. A large microwave oven was installed above the range/stove too low and was installed with a big nail inside the microwave and covered the smoke vent/exhaust with aluminum foil. No fire extinguisher. No grass but weeds growing on the front and backyard. Make sure you also read the fine print before signing because they will push all the maintenance on the property to you and you end up ridiculously responsible for almost everything beside your rent. You can always find a property somewhere else who has a better deal than theirs. I am not renewing with them after the contract. read more

We have been renting from Invitation Homes for almost 6 months now and really could not be happier. From the first day they were extremely helpful. We love our beautiful home. We have been pleased with the maintenence as well. They are quick in their response if anything needs maintenence. Very professional. We plan to renew our contact with Invitation Homes. read more

Just rented a house with Invitation Homes. Their staff is amazing. Easy process getting into the new house, maintenance issues were handled in 24 hours and we are happy in our new home. read more

Filled out their online form per their request to have them follow up with us and start an application. No response. I called them directly. Girl who answered the phone was not professional, gave one word answers at times. Acted as if I was bothering her by asking what I consider standard questions. Gave up after 3-4 questions with some more unanswered as she clearly was attempting to end the conversion. "Go to the website" was her fall back. Have no intention of ever doing business with Invitation Homes. update: This review was immediately followed up my an email by the local leasing manager. Who was able to promptly answer my question which I appreciate sincerely. So I have changed the review from 1 to 2 stars. Still 2 stars because the burden should not be on the customer to get professional service. Hopefully they find more qualified call center employees. read more

Invitation homes truly does not care about their renters. You are just a dollar sign. I have put in a few different home repairs that are not my responsibility and they keep coming back saying it is up to me to get the work done. I pay $2420 a month... so you would think they would actually take care of the home since it's a nice one but they simply don't care. It is nearly impossible to get them to return a phone call or email at the local office here in Jax. I have made complaints about the terrible customer service and nothing gets done. You just get ignored. Danielle Connoley and Priscilla Burns are the worst. I miss the old property manager that actually CARED. He would personally come to my house and get things done bc he knew we took tremendous care of the property and he appreciated good renters. Also, be aware that EVERY.SINGLE.YEAR they will raise your rent. They will not work with you or negotiate in price even if you have never once been late on your rent. read more

absolutely the worst to work with!!! as a realtor who worked with my client diligently to move into her home, i was told after going through countless transfers and false information that i do not receive a commission. they do not pay commissions if it's not on mls. i am clearly listed as agent and no commission. leaving the tenant left to pay me for my services. if you are an agent do not place with this company!!! it is not how things work here in houston read more

Invitation Homes has been horrible to deal with!!! We were in a hurry to get a rental after selling our home, sooner than we expected. We hoped for a good rental experience. The house was in worse than expected condition and it's our fault that we only realized this once we moved in. A lot of deferred maintenance. A lot. The response to our requests for maintenance were very poor. However, we paid our rent early. We took excellent care of the house. Our neighbors were thrilled to have renters who took care of the property. We had a Move Out survey, completed by Invitation Homes staff, completed a few days before we moved out. I was told that the house was in amazing condition and that there were no concerns. Mind you, I was told that the purpose of this Move Out survey was to ensure that I would receive my full security deposit. We washed, cleaned, and dried every inch of the house, garage, yard, and driveway. We were shocked to receive a letter stating that Invitation Homes was keeping a large chunk of our Security deposit to pay for painting of walls and a dumpster. I made several phonecalls to our contact person at Invitation Homes and I've never received a return phonemail. After reviewing other complaints on the Better Business Bureau, this seems to be a common problem for other renters of Invitation Homes. Buyer beware. I would encourage everyone to go back and look closely at the reviews for this company and check out the complaints on BBB. I would look elsewhere if you are looking for a fair, honest, and consumer-friendly rental experience. read more

So, the home next to me is owned by invitation homes. Easter weekend the resident was out of town and the property's sprinkler head was apparently busted, and created a great gusher of water. this gush lasted for over 1 hour and erosion occurred in between the property line of the said house and my home. when it occurred a second time, early Monday morning, i contacted invitation homes and told them of the on going problem, and that there was a river eroding the property lines. they sent someone out that morning that "fixed" the said problem, however; they have not fixed the erosion problem. there is about an 18inch deep trench in between the properties that is over 20 inches wide on my property. it has eroded so much that i am unable to use my sprinkler system, because my sprinkler is no longer supported by ground and now waters the sky and my sliding glass door. i have contacted invitation homes 3 times this week, with no return phone calls. a complaint with the better business bureau has been filed. read more

Invitation Homes - Still not taken care of. - Property Management Near Me - Jacksonville, Florida

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I'm in the process of renting from Invitation Homes. With a credit score of over 800 and impeccable references, you would think a rental company would jump at the chance to rent to me. Through every step of the application process, they have managed to throw up roadblocks, demanding more or different paperwork, and generally being uncooperative. They treat the lease as a sale, requiring extensive financial documentation, credit checks, and references. I believe that they have lost sight of the fact that renters are customers, not a burden. The women in the office are difficult to deal with, and extensive training in customer relations is needed. If you're looking for friendly, caring landlords, stay away from Invitation Homes. read more

DO NOT RENT FROM THIS COMPANY!!! This company will try to take money from you in any way that they can. I told the agent that showed me the rental property that I would have a small dog. She told me not to put it on the application so I did not then a couple of months down the road I get hit with a pet fee and a monthly pet rental fee that I had to back pay from the beginning. They did nothing to resolve the issue. I payed my rent on time this past month and now I have an 8 day notice in the mail or I'm evicted. I have called and called and left messages and sent emails and never once gotten ANY response back to resolve this particular issue. It looks to me as if they are doing this on purpose so that I do go delinquent so that I have to pay them even more money. So I got tired of not getting ANY RESPONSE so I had to take off work to drive to the local office to finally try and get this issue resolved. I call the same number that I had not been able to get through to anyone because I wanted to see if I could hear any phones ringing and low and behold I watch the receptionist answer the phone. DO NOT DO BUSINESS WITH THIS COMPANY! read more

Truly I don't think this company exists. What I do know is they certainly aren't interested in renting property as I have yet to be contacted after a week and half. read more

In October I moved into a home on Southside. The home is absolutely phenomenal, we only had one problem about a month after moving in. The garage door broke, but when I called the company they used a sense of urgency and let me know that fixing our garage was of the utmost importance to them. They were very professional and informative and kept us up to date on everything going on. When someone didnt arrive that night I called the maintenance team. And I spoke to Kevin Crager who gave me his personal cell phone number and told me to give him a call anytime (which I didnhaha). He was very professional and dedicated to finding a resolution to fixing the garage as soon as possible as my car was stuck. The very next day someone had came and fixed it and was very quick and professional. And after that I received a call from Kevin to make sure the repair had been made & that I was satisfied with the level of customer service I received. I honestly will not be renting with any other company down the road. The day my car was stuck the company even paid for the Uber's I was required to take to make it to work. I am very thankful for invitation homes and Kevin who made this a priority. read more

I wish I could give them no stars. We rented from them for 7 months. When we moved in the house was crawling with bugs. We had to have the service people there for the first two weeks to fix none working toilets, master shower that did not work, refrigerators that leaked water inside of the refrigerator. We called them on cock roaches in the house several times. The yard was overrun with weeds and the grass(if any, mostly weeds) was overgrown. My wife had to clean the tile floors on her hands and knees to get up the grime of the previous renter's dogs that had accumulated. The house was not cleaned before we moved in. We had too rent sight unseen and it was not what was on the web site. I called the property manager several times. They never called back. I am not sure they existed! I went to the local office in Jacksonville and never got to speak to anyone other than the receptionist. The property manager was not available. We survived the 7 months, we hanged no pictures and caused no damage to the house. If anything, we improved the house. Upon moving out we had a pre-inspection and the inspector said that everything looked good and that we didn't have to do anything and he thought we should receive all of our deposit back. I wish that I would have got this in writing. (Stupid Me!) Well needless to say our $1600 dollar deposit was not returned due to the following: 1. Excessive cleaning 2. Repainting the entire house 3. Changing an electrical outlet and plate 4. Trimming bushes and cleaning the yard Of our $1600, we received $350. They charged us, sorry, stole from us $1300 dollars for items that they should have done in the first place. My advise to any future renters, turn and run! Run as fast as you can!! If you rent from these crooks, it will be your own fault! They will take advantage of you anytime they can. You will not get your money back from them. If you do it would be a miracle. I have much more to say about these thieves, but I am tired of wasting my time. read more

Absolutely horrible company. The homes appliances never worked for longer than a month, the response time for fixing a dishwasher was two weeks. The "property manager" was rude and never knew than answer to anything. They would constantly schedule appointments with us to fix things and then never show making us lose entire days at work. They are by far the rudest and worst company I have ever worked with. We were so happy when we bought our home and the biggest relief was no longer renting from Invitation. Oh, and the rent was SO much higher than other companies in the area. For a crappy home and bad service. STAY AWAY. read more

I love my home and it's very spacious, however, I've seen nicer for the same price with better up keep! At first they were very friendly and great to work with us, diligent to find the right home to meet our needs and once we moved in it went down hill from there! My home was left sitting the tents prior left without notice. It was on the market for about 4 months and clear IH did nothing until tenants were ready to move in and then rush it. When we view the home it was in okay condition, you could tell someone just left it in a bad state. I was told by the PM that they would spray for pest prior to us moving in and after whenever! LIES! I've had withhold rent just to get them to do anything in reference to the pest that were there when we moved in. I sign my lease for the same rent as the year before, however I am continuously charged a different rate each month. I would advise against rent with them. Unless, you are prepared to fight with IH every time you need something fix and at every renewal. read more

Great service! Maintenance requests are handled within 24 hrs. I've been renting from them for almost 4 years and I have no complaints.

Beware of Invitation homes.... This company is constantly expecting there tenants to jump through loops when simply just trying to process an online rent payment. They find new ways to charge convenience fees every other month. If you don't read the news letters, you have no choice but pay these fees if you pay at the time rent is due or suffer a late fee which is more than 30 dollars! Also when it came time for renewal, I received a text message from a unknown local number asking me to check my personal email for the renewal lease agreement. Of course this agreement was nowhere to be found in my inbox or spam. After responding to the text, I realized I better call because I wasn't receiving a responds. My first attempt to call once again lead me nowhere, supposedly the person who handled the lease agreement was out of the office and they would be sure to tell her to call me back...yeah that never happened! After my second Attempt, (weeks later) I finally spoke to the person in charge of handling the lease renewals. She told me she would looking into my renewal and contact me back. Never heard back, yet again! Now that rent is due ,I notice another convenience fee added to the rent and also a month by month prorated additional fees. The worst part is I verbally told the person in charge of the lease renewals we were signing for a 2nd year...... Wow is right!!!!!!!!! read more

I've been renting from Invitation Homes for nearly 2 years. Here's what you can expect from them: - 10% rent increase each contract renewal at minimum, but don't worry they explain that the average is 15% so you're getting a great deal. - 10% late fees when an automatic payment fails in their payment system. - No communication from your residence manager, I've had around 5 or 6 while I've been here so I'm not even sure what I need to contact anymore. - Poor response to repair problems. My air went out on a Thursday night during the summer in Florida with 2 kids. They explained they would try to get someone out on Friday, but it may be Monday before someone could make it if they were too busy. What prompted me to write this review is the fact that my last automatic withdrawal didn't get scheduled in their system for some reason, which happens pretty regularly it seems. Without any attempt to contact me they left a notice to pay or vacate the property within 3 days on my door; this was only 5 days after the rent was even due. They are very helpful to find you a house or to let you upgrade to more expensive ones but there is zero communication and everyone I speak with (other than the nice repair techs) has an attitude and zero desire to want to help when problems with your account occur. If you want to talk to someone, don't call the office an hour before they close because you won't get anyone. I'm writing this to say do not rent from this company, I wish someone had told me this before I did. read more

These people are crooks. They wanted 1.5 months worth of rent as a security deposit and $300 for one 25 pound dog. The $300 pet fee covered up to two pets. What about people who only have one pet and shouldn't have to pay an extra $150? The office staff in Jacksonville also don't communicate with each other. I had several different people from the same office call/email me who weren't aware of each other contacting me. Too bad you have to spend $50/person to see how badly they want to rip you off. if you pull up their BBB complaints online you'll see they steal money from most of their tenants. That's one reason why I won't give them an extra half a months rent for a security deposit. You know you won't get that money back. That's money they always find a way to keep. read more