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    Ion Cars

    5.0 (83 reviews)

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    Meet Mochi, my 2013 Honda Civic
    Jasmine S.

    "Buy it in Sac" "Have your Dad on speaker phone when you settle on a car" "Just bring a guy with you." ... this was some of the advice I was given when I set out to buy a car after 7 years of the transit/carshare hustle. But being the stubborn engineer that I am, I was determined to buy this car by myself. But visiting a dealership after dealership was an exhausting and demeaning experience. Ion had a car I was interested in, accessible by transit, and 5 stars in Yelp!? As soon as I met Salem, I knew why. He impressed me with his customer service and treated me with respect. No tomfoolery. He answered my many questions, was amiable to getting the car looked over by a dealership mechanic of my choice before I purchased. He even got me better financing than my credit union. and now this 2013 Honda Civic Coupe EX aka "Mochi" is mine! I waited 6 months to post this review, truly made this car buying experience a great. I reccemend anyone looking for a car to check Ion out. Even if they don't have what you're looking for that day, keep checking because the experience is worth it.

    My OG 2002 Prius
    Bess C.

    Salem is the most humane, passionate and determined car man I've ever met. I was in a tricky financial situation and he found a way for me to get a car. He spent so much time figuring out not only what I really wanted but also used his expertise to help figure out what I needed and what was realistic for me to buy; he wasn't just trying to sell me the most expensive car. Salem is a car salesman but he uses this as a front to make friends, find resources for those in need and to make people's days generally better. I like him and trust him and recommend him to people all the time!

    Our new 2012 Ford Focus SEL from Ion cars

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    Salem is really accommodating and frank. He's flexible and makes purchasing a car an enjoyable tailored experience

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    7 years ago

    Last month I had an auto transaction here that was a great experience and I highly recommend Salem!

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    Page 1 of 3

    Ask the Community - Ion Cars

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    Mercedes Benz of Oakland

    Mercedes Benz of Oakland

    3.8
    (666 reviews)

    I had a really good experience at Mercedes-Benz of Oakland service center. This was actually my…read moreFIRST dealership service ever, so I especially appreciated how smooth and welcoming the experience was. Alejandro Rios was my service advisor, and he was amazing from start to finish. I brought my car in for a faulty EV charger, and Alejandro made the whole process easy. He gave me several next day appointment options, which made scheduling convenient, and I ended up taking a 7:45 AM (on a Thursday) appointment. Everything moved quickly, and I was done and out by 11 AM. What really stood out was the level of service. Alejandro arranged a loaner vehicle (that was arguably nicer than my car haha) for me even though I did not ask for one or necessarily need it, which I really appreciated. They also provided a digital video inspection before pickup, which was a nice touch and made the process feel transparent and thorough. On top of that, my car was washed before it was returned. Overall, I am very pleased with the experience. Alejandro provided excellent service, communication, and care, and I would definitely return to this dealership again.

    Scheduling the appointment was easy, though I did have to wait about 20 minutes in my car before…read morebeing let in. The location is a bit difficult to find, as the check-in parking area is in the basement with only a small sign outside. That said, they completed my 30,000-mile service in about five hours. They also provided complimentary Lyft drop-off and pick-up, which was very convenient.

    Honda Of Oakland

    Honda Of Oakland

    3.4
    (1.5k reviews)

    Got my car serviced today... great job, thank you. Special shout out to John Jeffries... the man is…read morea straight shooter and was extremely helpful. Now let's talk about the service department waiting room... very old looking, new furniture and a designer would be helpful, and a wasted space for those who may be considering trading up.

    I really hate this place…read more I hate that they never itemize their maintenance suggestions. They just give you a long list of recommendations with a HUGE total cost, and hope you're so overwhelmed, that you blindly say yes to everything. Last time I went in, they said a tail light was out. I told them I was going to buy the part from them and change the light myself. What did they do? They let me purchase the part, but they also changed the light bulb and charged me for it without telling me, of course. When I realized what they had done, I went back to return the part I no longer needed a week later, and when they pulled up my receipt, it showed I had paid for the maintenance, but there wasn't a receipt for the part I purchased, so the person at the desk refused to let me return it. I had to go find the guy who had worked with me the week prior and jog his memory so he could walk over and speak to the parts dealer himself on my behalf. WHAT A COMPLETE WASTE OF TIME. They also harass you via phone to get you to schedule maintenance all the time. Go somewhere else people, it's not worth it. Edit to add that they didn't put my front bumper, and the plate that goes underneath it, back together correctly, which made the plate drag over any slight unevenness in the road, likely in the hopes that I'd come back and spend more money.

    Downtown Subaru of Oakland - Service

    Downtown Subaru of Oakland - Service

    2.9
    (463 reviews)

    Came here with dad today because our tires were leaking air and because Subaru Fremont never gave…read moreus a wheel lock key when we purchased our car. We met with Nadar and he helped us with all our problems with the car. Please promote Nadar or at least give him a raise ! He is the nicest person I have ever encountered. If I ever have any problems with my car, I would definitely come back just for Nadar!

    The first time I came here was because I had a tire go flat in San Francisco. The dealership in…read moreColma was full that day, The Colma dealership nor roadside bothered to help me find a place that would and could fix my tire, and was an approved repair shop etc, and roadside will only tow to their location so I spent 2 days stuck with my car at McDonalds on Fillmore. Fun times.... I was afraid of my car being towed so I wouldn't just leave it. So after 2 days of hell and then roadside paying for 2 days in a hotel, I make it to this place. I understand with all wheel drive you need to change all 4 tires etc... I am a single woman, barely making it and I can't afford a repair or expense like that on the fly. The guy with the grey hair that sits at the computers in the service shop told me $900.00- and like I said, I get it, and Subaru can only do things their way, but this guy wouldn't even lift a finger to help me explore other options. Now I know about a little program called Sunbit- they pay your bill and you pay them. A loan of sorts... HE DID NOT EVEN MENTION IT OR SUGGEST IT TO ME. I couldn't even apply for that, and then I went back to my 3 wheeled car in a panic, not knowing what to do, I tried to make phone calls to get some funds, the shop closed and I have no where to go, a car I can't drive, and a 10 month old puppy with me- in Oakland. This neighborhood wasn't the best but wasn't the worst, however I am a woman in my car over night alone in Oakland. Huge safety issue. They did not care one bit. Now I understand they have a business to run, but Subaru in Santa Cruz would have never let that fly. I don't have family in California, I barely have friends. No one has $900 just kicking around for my tires and I had over a week until I got paid. So after sitting overnight, the grey haired guy came out and told me and my 3 wheeled car - if I dint pay 900 for all 4 tires, I had to leave. I pulled out on to the street where I sat in my car, STRANDED, for 4 more days until I could find someone to help me with just one tire. Sleeping in your car on the street in Oakland is not advised- I wonder if this guy has daughters. They really put me in danger for not replacing one tire which is what I could only afford at the time. Fast forward:2 weeks later. I needed scheduled maintenance on my car, so against my better judgement, I scheduled with them. I bought my car in Santa Cruz, and I got free oil changes with them. I don't know it was a specific dealership deal, but I wasn't offered that at this facility. I went into the lobby because I wasn't sure what to do and I sat down, the same rude guy who treated me like trash because of my inability to pay for 4 tires came out and scolded me for sitting in the lobby and no one was at the desk- I moved my car into the service area and an employee was complaint about another customer to the manager in the back and he expressed to the employee how miffed he was at him for something- right in front of me. True display of unprofessional conduct all the way around for this Subaru dealership. He told me it would be almost $300 for the service I get for free in Santa Cruz. I got in my car and left. Never again. Don't go here. They are miserable arrogant jerks who have no true desire to help anyone. I don't want them touching my car. When I got the car it was my belief that Subaru was a wonderful, customer oriented company all the way around. It's not. Just Santa Cruz. This place doesn't give a crap about its customers. Better off going to an independent garage than this place. If I could give it 0 stars I would. They don't even deserve 1.

    Ion Cars - car_dealers - Updated July 2026

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