Diamond Autos was incredibly respectful, kind, and caring throughout the entire process. The…read moregeneral manager worked very hard to make sure I left the dealership with a smile and in the exact car I wanted. He never gave up and made sure I felt valued and respected. He took the time to listen, shared stories, showed genuine care, and made the entire experience a positive one. I truly appreciate everything he did for me.

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

If I could rate negative stars I would. The salesman ALEX is a SCAMMER. The whole business is a…read morescam in my eyes. I bought a car over a year ago. And the title to my car is still NOT in my name. I've texted him so much times and have called him so many times I've lost count and no answer back. I've gotten pulled over because of my registration which he said he paid for but did not. I had to pay an extra 400$ to get my registration tags. And still have to go through another process to try and get the title under my name because ALEX hasn't done it in over a year. He answered me 1 time in 10 months on the phone call and promised me he would do it and to call back to remind him. And again and again, ignored me after. Stayaway from them and especially away from ALEX. I strongly recommend that the own gets back to me or fire ALEX because he is not trustworthy and has pocketed my money for registration fees as well as not putting the title under my name. I'm In constant anxiety due to the problems ALEX has given me. Very shady guy and continues to ignore my calls and text messages.

Very well below market price options. And a really great vehicle!…read more We just bought a great SUV at an amazing price. Both Alex and Bryson have been great! They referred my husband to a very reasonably priced warranty as well. There was an issue with the middle row seat belt being stuck. We have children so safety is our number 1 priority. They are having it fixed for us after the completed sale. This is on top of their already wonderful customer care and service. I highly recommend doing business here.

This place is a hidden gem. I had to replace a Prius V that got totaled by a garbage truck and…read morefound their listing on Craigslist. Because it is a mom and pop shop, things are pretty low tech, but they let me bring a mechanic on site to inspect the car, and the title, license plates all arrived in the mail. Their price was extremely fair, and they are very friendly and hardworking folks. Anyone who buys a car should do their own homework/research on that car- but this place is a great local spot to find what you need.

We bought a car from Mission Bay Auto Sales on a rainy evening in February and all went well. We…read morefound the car on Craigslist and needed to buy a car pretty much right away, and Mission Bay helped us out by selling it to us that very night.so far so good, and the title came in the mail!

Was just driving past the spot 4 months ... finally stopped in 2 take a look... my wife found…read moresumtin really nice & reasonable price ... we worked with Jennifer ... superb customer service... got us a price we like ... got us what ... will def pass her name on to friends & family ...

I have 2005 Mustang GT convertible one person came in and that's the person who bought it. I think…read morehe presented the car correctly and it sold for what I wanted. I would definitely use him again

Patrick Nohr has been in business for 35 years and it's easy to understand why. Together with…read moredaughter Molly they run a straight forward used car business, honest and not pushy at all. I bought a 2023 Q7 there a couple of months ago, got a fair deal including for my 2015 Q7 trade. After 2 months I was told I needed front brakes, Pat stood behind the car and replaced all the brakes for us. If you're looking for a used car start here, if they don't have it I'll bet they will find it for you

I didn't buy a car but got to the process of signing and unfortunately I could not follow through…read more Carlos and Maria went above and beyond even before I bought a car to help me out in my situation. Once I'm fully ready for a different car they are my first choice to make a purchase. No pushing of cars to buy from Carlos. He just goes with the flow and is super helpful and nice. Maria worked out a bunch of things to help figure out my finances and get me in the car I wanted. If you see this sorry for the waste of time Carlos and Maria. I'll be back soon though!

From the owner: Used car dealership . Used car alameda .read more

Amazing service! The salespeople really listened to me and steered me to the car I wanted (but had…read morenot known was available to me). Purchasing was smooth. In addition, I am having weekly meetings to go over the finer points of operating this vehicle with all the safety features.

Advertised a 2025 Crosstrek Sport online at $25,999. Arrived to find $4,000 in mandatory dealer…read moreadd-ons not disclosed in the listing. When I asked to purchase at the advertised price, they refused to sell the vehicle. This violates California Vehicle Code §11713.1(e), which prohibits advertising a vehicle at a price the dealer doesn't intend to honor, and the FTC CARS Rule (16 CFR Part 463), which requires the full offering price in all advertisements. I've filed complaints with the California DMV and FTC. Buyers beware -- confirm the out-the-door price before making the trip.

I purchased several very inexpensive used cars from small dealers over the years as there are great…read moredeals to be had. I was interested in a car on this lot that dropped to half the original price in 3 months and couldn't get a response from two websites (Carfax, their own), phone or text, so my gf and I showed up on a Saturday morning. I was informed by the attendant that the car was stored off-site and he could not drive it as it had a manual transmission. The manager would bring the car from storage in a couple of hours. My gf and I drove almost an hour to get there, so we found ways to kill time (Oakland flea market, Crown Beach and a coffee shop across the street). Four hours later, the car finally arrived. I knew the vehicle was crashed from the photos posted, but the attendant did not share that it had been broken into. It not only had the absolute dirtiest interior I have ever seen in a car at a lot, there was broken glass everywhere, the stereo was gone, wires were hanging out of the dash and most of the HVAC controls were missing. I was surprised they would even show it in this sad state. Despite all that, I test drove it, without my gf who couldn't get in because of the glass all over the passenger seat. It drove well and I was assured they would fix the window and clean up the glass. When I followed up with the attendant a few days later via text, he shared photos of the repaired window and gave me an out-the-door price that was significantly more than expected. Remember, I have experience with these transactions, so I asked for an itemized list of the fees. That's when I balked. The last three cars I purchased, all from similar small dealers, were in the same price range and included the typical additional fees (document processing, smog, smog certificate, etc.). The total percentage of the tax, title and license, plus fees relative to the purchase price for those cars was 23%, 24% and 25%. Reasonable. When I calculated the total percentage Axum was charging over and above the purchase price, it was 39%. I shared a screenshot from the DMV website with the attendant that illustrated the estimated sales tax and registration fees at less than $400, yet he was quoting me $450 before their additional charges (for a total of nearly $600 on a car that wasn't even $1500). At this point, the attendant stopped being polite and curtly informed me that was the price and if I could not pay it, they could not sell the car. It was easy for me to walk away because I don't need a vehicle. Had I been in a different situation, I might have paid the inflated price. I checked the out-the-door cost for a different car on another lot yesterday. The percentage of the purchase price for TT&L, even with higher doc fees: 18%. I received a sincere apology from the owner for my less-than-ideal experience. Added a star for the follow-up/accountability and improved customer service.

If you're fine with your time being wasted, go here!!! I was trying to sell my car off and was in…read morecontact with Allem. We scheduled many days to meet but each time he did not show up. So rude and unprofessional! They will not value your time. They will not follow up with you and they will not keep their word. I ended going with another company that offered me more than what Allem was trying to low ball me for. DO NOT GO HERE IF YOU VALUE YOUR TIME!!!

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!