Another amazing meal here! $15 for fish and chips, Ana amazing value with prices today. The fish…read morewas fresh and delicious, cooked perfectly! Love it here!

So glad this restaurant is right in our neighborhood and just sorry we haven't tried it until now…read more We started with a bowl of steamers that were sweet and juicy - and big! - then split a fried platter. It was all really good but the haddock, shrimp and scallops stood out the most. Nice selection of local craft beers. Laid back seaside atmosphere and excellent service with fair prices. We'll be back for sure.

Such an odd meal. We're new to the area and were looking for whole boiled lobster for my son's…read morebirthday and this place came up. Supposedly it's seafood with Cajun flair? He was pretty excited. We went on a Monday and there were only a few other people there. Major first issue, they no longer serve the boiled lobster that is front and center on their menu... only the lobster TALES for $41!! The menus are paper and could easily be marked to show they don't sell it... or at the very least the server could MENTION that it's not available when she brings the menus. I asked twice if the $41 was the price for JUST the lobster and she said that it was, so we ordered additional sides. The menu was unusual... SOME spicy seafood items mixed in with stuff you'd only ever see on a menu in an Asian Restaurant. Fried dumplings, crab rangoon... and the $14 "Cajun Spicy Rice w/Shrimp" was literally a bowl of Asian fried rice with shrimp, not the least bit spicy OR Cajun. The woman that seated and served us was absolutely FLAT in her demeanor. Everyone is human and people have bad days, but she didn't smile a single time. I told her we were celebrating his birthday and she didn't even NOD in acknowledgment, just stood silently waiting for us to order... it was awkward. We felt like we were putting her out, like she had somewhere else to be and couldn't be bothered. They cover the table with a piece of brown paper, but the areas it doesn't reach were sticky like old kitchen grease. They bring the absolutely cheapest plastic utensils, the forks were so flimsy that we had trouble getting the meat out of the shell with them and finally had to ask if they had any metal ones. (They did, which begs the question, why don't they bring them to start?) They don't bring a nut cracker or a pick either, or even a table knife. It was a pretty messy meal. The lobster tails INCLUDED corn on the cob and potatoes, so we ended up with enough food for an entire second meal. In terms of the meal itself, it was pretty good. The Cajun fries were great, the onion rings too. I had some of the best fried whole clams and scallops of my life. The fried dumplings were also spectacular, though they don't offer dumpling sauce, only packets of soy sauce. The Cajun Rice was meh... it was disappointing for $14 and really hard to eat with the tiny plastic fork. The bill came to $104 before tip. Crazy that those prices don't justify real tableware. We'll definitely try it at least once more (maybe as takeout)... hopefully there will be a new server or she'll be in a better mood.

Such an odd meal. We're new to the area and were looking for whole boiled lobster for my son's…read morebirthday and this place came up. Supposedly it's seafood with Cajun flair? He was pretty excited. We went on a Monday and there were only a few other people there. Major first issue, they no longer serve the boiled lobster that is front and center on their menu... only the lobster TALES for $41!! The menus are paper and could easily be marked to show they don't sell it... or at the very least the server could MENTION that it's not available when she brings the menus. I asked twice if the $41 was the price for JUST the lobster and she said that it was, so we ordered additional sides. The menu was unusual... SOME spicy seafood items mixed in with stuff you'd only ever see on a menu in an Asian Restaurant. Fried dumplings, crab rangoon... and the $14 "Cajun Spicy Rice w/Shrimp" was literally a bowl of Asian fried rice with shrimp, not the least bit spicy OR Cajun. The woman that seated and served us was absolutely FLAT in her demeanor. Everyone is human and people have bad days, but she didn't smile a single time. I told her we were celebrating his birthday and she didn't even NOD in acknowledgment, just stood silently waiting for us to order... it was awkward. We felt like we were putting her out, like she had somewhere else to be and couldn't be bothered. They cover the table with a piece of brown paper, but the areas it doesn't reach were sticky like old kitchen grease. They bring the absolutely cheapest plastic utensils, the forks were so flimsy that we had trouble getting the meat out of the shell with them and finally had to ask if they had any metal ones. (They did, which begs the question, why don't they bring them to start?) They don't bring a nut cracker or a pick either, or even a table knife. It was a pretty messy meal. The lobster tails INCLUDED corn on the cob and potatoes, so we ended up with enough food for an entire second meal. In terms of the meal itself, it was pretty good. The Cajun fries were great, the onion rings too. I had some of the best fried whole clams and scallops of my life. The fried dumplings were also spectacular, though they don't offer dumpling sauce, only packets of soy sauce. The Cajun Rice was meh... it was disappointing for $14 and really hard to eat with the tiny plastic fork. The bill came to $104 before tip. Crazy that that those prices don't just real tableware. We'll definitely try it at least once more (maybe as takeout)... hopefully there will be a new server or she'll be in a better mood.

Outstanding!! We frequently travel this way and wanted to try something new. Service was quick and…read morevery friendly! Cold lobster roll... ok the reviews say it's a must try, so we did. Delicious!! Nicely buttered roll with so much lobster you have to eat some of it before you can even pick this roll up. And not just claws like some places this was all solid lobster meat. $30 with fries- wish we remembered to opt for the onion straws (next time). Lobster was tender and flavorful with not an over abundant amount of mayo just the tiniest bit to hold everything together and it was tender, flavorful, and overall delicious. Arnold Palmer wasn't powdered lemonade either, it was perfectly fresh and not overly sweet. Then shop at the Amazing food co-op next door. Looking forward to our next trip here. Looks just like the many pics already posted.

Captain Jack's Roadside Shack is the kind of seasonal seafood spot that attracts attention the…read moremoment the food starts coming out of the kitchen. We walked up to a casual outdoor seating area with picnic tables set alongside the road, giving it the laid back atmosphere of a New England seafood shack where the focus is entirely on generous portions and classic seafood favorites rather than anything overly polished. The setup is simple and relaxed, making it an easy stop for a casual lunch or dinner during the warmer months. The lobster roll is the clear highlight here. The portion was surprisingly large for the price, packed generously and substantial enough to feel like a full meal on its own. The lobster was the star of the sandwich, and the overall value stood out given how expensive lobster rolls have become across Massachusetts. We also ordered the fish and chips, which came with an equally generous portion size, though the fish was a little drier than expected. While it was still satisfying, it lacked some of the moisture and flakiness that would have made it more memorable. What stands out most is the portion to price ratio. Nearly everything coming out of the kitchen is oversized, which helps explain why the restaurant has built such a strong reputation as a destination for seafood in the area. The food leans toward hearty and filling rather than refined, and the experience works best when you arrive hungry and ready for a substantial meal. Service moved efficiently despite the steady crowds, and the casual outdoor setting kept the experience relaxed. For anyone looking for a classic roadside seafood stop in Western Massachusetts, Captain Jack's delivers generous portions, solid seafood, and a lobster roll that easily justifies the visit.

Food is amazing prices are pretty high I felt especially because of the location but the waitress…read morewe had was fabulous

Sat outside on the patio since we had our dogs with us. Patio sits under large overhangs (protected…read morefrom rain) plus many tables around the perimeter have Sun umbrellas. It seemed as if most people on the patio were there for the trains. We were able to watch an engineer switch tracks so he could pick up a load of cars stored nearby. We also were able to watch a long freight train go by. Lots of people were photographing, videoing, many with professional cameras and tripods. They gave a dog friendly menu. And bring water bowls for the dogs. We ordered burgers. Choice was "pink or no pink". I think they were understaffed. It took 90 minutes from arrival to departure.

Delicious food, great service and nice lake view. Definitely will be back if we in Palmer area…read moreagain.

The scallops smelled like ammonia…read more Just got back from dinner at Russo's Lakeside in Palmer. I ordered the fried seafood combo. According to the internet, when I searched to see if they were safe to eat, it says "No -- throw them out. The ammonia smell is a clear sign of spoilage, and eating them puts you at risk of foodborne illness (nausea, vomiting, diarrhea, cramps, etc.). Even if they were fried and look/taste okay otherwise, the decomposition has already started." The rest of the meal was "ok" but when I brought the potentially spoiled scallops to the attention of my server, she discussed it with her boss. The boss said they comp me a beer I had drank. Now, I don't own a restaurant, but I would assume that those scallops were a much larger portion of my bill than the draft beer. I mentioned that to the server and she went back to the boss lady, only to come back and offer a $10 discount. Perhaps if the boss lady would have come out and talked to me about it, I would have been ok with that but she stayed in her office because she was "very busy". This is when I started to get annoyed. I could hear them talking on the other side of the wall and mentioned to the server that I was really surprised she didn't come out to talk to me about this problem. She reiterated that the boss lady was very busy. However, the server wasn't able to apply the $10 discount so boss lady had to come out and do it. To add insult to injury, the woman completely ignored me as she stood about a foot or so in front of me. I had to ask her if she was the manager or the owner and her reply was just "I'm married to him." Then began telling me that the scallops my wife had were from the "same batch". I had smelled those scallops and they did smell fine but that doesn't mean there wasn't a problem with the ones in my order. I said I was surprised she didn't come out to talk to me and she just said "it's been a very long day!" I replied with "You serve FOOD to customers." Then she just threw her hands up and walked away. I wasn't rude, didn't raise my voice and was still disrespected as a customer. First time there, and will never return not do I recommend anyone else does. Hopefully I don't get sick from eating there.

This place blew all my expectations out of the water. Split the New England platter with a friend…read more The stand out meat was definitely the crab legs, but everything was great. The mussels were extremely large (alarming) but we had heard that from other reviews. Ordered a lemonade that was nothing special, but server took our request for extra lemons seriously. Bibs, gloves, and moist towelettes included. Pro tip: get a side of white rice! Rolling the rice into balls and dunking it into the sauce is a great experience. The vibes were casual but upscale. Very clean, and great decor.

Wow, slowest, slowest, slowest service of my life…read more We ordered the New England Fest. Our waitress's pager went off, and she said it was probably ours. Nope, we waited another 15 minutes. Finally received our food, no crackers for lobster/crab claws. After five minutes, we asked again and our waitress had an attitude stating they were being disinfected. We waited a minimum of 20 minutes for the cracker, and asked for another. She stated it was one per table. What? We had to ask multiple times for water. The corn was actually served cold like it had been previously frozen. The potatoes were mediocre. There were maybe 7 mussles for what they said was 1/2 pound. There was a ton of shrimp, 2 pieces of snow crab (1#), some clams and a lobster tail for $80. We added another small lobster for $10 (special). Also ordered 1/2 pound (1 portion) of dungeness crab for added cost. My favorite part was the butter and garlic sauce which was tasty. They had run out of both lomein and fried rice, so we ordered a side of plain rice. In the future I might get take out, but seriously doubt will dine in again after such slow and poor service. Total bill was over $200 with 20% gratuity added in automatically for poor service.

5 Star Lobster Bisque, and it was only 7 bucks! It explains why most of the people dining at the…read moreMGM Springfield Food Court on a Sunday afternoon were just getting their fix of bisque and oyster crackers. The Hot Lobster Roll was ok, nothing spectacular (3 stars if I'm being generous). The price was high and I've definitely had better ones for less money, but you're at a 5 star resort (kidding, of course) paying casino prices. It did come with fries, which was a plus, and maybe that justifies the price a bit. The fries dipped IN the bisque were good! Service was matter of fact with no personality behind the counter. It's counter service so I wasn't expecting much. I'd give it a solid 4 stars if you average my two items together. If I was ever back here, I'd go to Red Rose Pizza next door, but may stop in for a Lobster Bisque as a snack!

I've been here a few times during my jury duty stay across the street, and every time, got the…read moreperfect fish and chips meal. It's a good sized portion of 2 pieces of fish fried just right, crispy without being hard or overcooked, and a just-right sized helping of perfectly done fries. Shannon was heading the register, and she's both a joy and a powerhouse behind the counter, and is the "frosting on top" of a good lunch. We don't get to talk at all in court, and minimal while waiting between sessions, so it's great to have a kind lady adding a lil bit of light to some dark weeks.

What a great place. Let's start with the service. Everyone was friendly and made you feel like you…read morewere the only ones they were serving. No rush, always asking if we needed anything and always had a smile. The ambience was relaxing, friendly and everyone seemed having a wonderful time. The food was incredible. We ordered appetizers and the Fried Calamari was done to perfection, the others enjoyed the Gorgonzola bread and the fried mozzarella. If you don't like Gorgonzola the house bread and dipping oil was perfect. The main course was just as good and it all came out hot. The Chicken Franchise was excellent with enough leftover for two more meals. All others agreed the food was delish. We splurged and ordered dessert as two of us were celebrating birthdays. Again no one was disappointed. Definitely recommend calling for reservations. Every table was occupied.

At first glance the place is nice, the ambiance was nice we…read morewere asked if we wanted appetizers? we said yes , but the waitress couldn't confirm from the chef if there was shrimp in the crab meat stuffing(shouldn't he know?) then we were told that we would have to order the apps and meal at once , because the kitchen is busy (there were 8 people at the time there) we believe its to shorten your time sitting there. the staff was nice , the portions were good For as much as they charge, the ceiling vent in the bathroom looked like it was about to fall out , the outside of the building is unappealing(peeling, faded, rotted wood, extremely expensive

The food was delicious. The wait wasn't long. Prices equal to other restaurants…read more I would return.

We had our baby shower here, and they absolutely exceeded our expectations. The staff were…read moreincredibly friendly, helpful and professional. The food was delicious. Perfect location. Everything about it was perfect, to be honest. Not a thing I would change about the experience. Thank you Villa Rose for a beautiful baby shower!!

My family came for Easter lunch with reservations for 3, but we didn't get seated until around…read more3:50. It was extremely busy and I didn't mind the wait except that the food was dissatisfying. They did not have some of the menu items that they had advertised. Most of the food was cold and the chicken was raw. The waitress was very sweet but the restaurant was extremely busy. I don't understand why advertise for an event when the facility isn't suited for a busy holiday. It costed $39 per person when the food was at most mid quality. The wait, the ambienice, and the food was absolutely not worth the money. My family will not be coming again and I do not advise that other families come for the holiday also.