Great steamers , very clean and sweet. Not the big ones , good size. 5 out of 5 dinners were . From…read morefried fish to shrimp tacos to lobster Mac and cheese all good !!

Service started off well. Took a dive from there. With the place almost empty no Service. Side…read moreorders was unbeatable. Drove 45 min to check it out.

Service was great and Left 20% cash tip, but was charged an extra 10$ after checking my bank…read morestatement.

Such an odd meal. We're new to the area and were looking for whole boiled lobster for my son's…read morebirthday and this place came up. Supposedly it's seafood with Cajun flair? He was pretty excited. We went on a Monday and there were only a few other people there. Major first issue, they no longer serve the boiled lobster that is front and center on their menu... only the lobster TALES for $41!! The menus are paper and could easily be marked to show they don't sell it... or at the very least the server could MENTION that it's not available when she brings the menus. I asked twice if the $41 was the price for JUST the lobster and she said that it was, so we ordered additional sides. The menu was unusual... SOME spicy seafood items mixed in with stuff you'd only ever see on a menu in an Asian Restaurant. Fried dumplings, crab rangoon... and the $14 "Cajun Spicy Rice w/Shrimp" was literally a bowl of Asian fried rice with shrimp, not the least bit spicy OR Cajun. The woman that seated and served us was absolutely FLAT in her demeanor. Everyone is human and people have bad days, but she didn't smile a single time. I told her we were celebrating his birthday and she didn't even NOD in acknowledgment, just stood silently waiting for us to order... it was awkward. We felt like we were putting her out, like she had somewhere else to be and couldn't be bothered. They cover the table with a piece of brown paper, but the areas it doesn't reach were sticky like old kitchen grease. They bring the absolutely cheapest plastic utensils, the forks were so flimsy that we had trouble getting the meat out of the shell with them and finally had to ask if they had any metal ones. (They did, which begs the question, why don't they bring them to start?) They don't bring a nut cracker or a pick either, or even a table knife. It was a pretty messy meal. The lobster tails INCLUDED corn on the cob and potatoes, so we ended up with enough food for an entire second meal. In terms of the meal itself, it was pretty good. The Cajun fries were great, the onion rings too. I had some of the best fried whole clams and scallops of my life. The fried dumplings were also spectacular, though they don't offer dumpling sauce, only packets of soy sauce. The Cajun Rice was meh... it was disappointing for $14 and really hard to eat with the tiny plastic fork. The bill came to $104 before tip. Crazy that those prices don't justify real tableware. We'll definitely try it at least once more (maybe as takeout)... hopefully there will be a new server or she'll be in a better mood.

I had heard about Captain Jack's from several people, and was craving a lobster roll, so made the…read more30-mile trip. Not an easy place for my GPS to find, as it's hidden from the road. Plenty of parking, and very impressed with the outdoor seating (some covered, some exposed). Order and pay at one window. Pick up at another. Busy place early afternoon, but my wait time only about 10 minutes. Lobster roll excellent, the smallish bun being overstuffed. I ordered the onion rings instead of fries and was disappointed that they were NOT onion rings. Onion strings (or some people call them onion straws) were given. Large mass of oily straws. Open year-round, although reduced hours off-season. Interesting menu, with various hot dog, chicken, and seafood options. I would rate the lobster roll as 4.5, and the glob of onions as a 2.5. Overall, 4 stars.

Outstanding!! We frequently travel this way and wanted to try something new. Service was quick and…read morevery friendly! Cold lobster roll... ok the reviews say it's a must try, so we did. Delicious!! Nicely buttered roll with so much lobster you have to eat some of it before you can even pick this roll up. And not just claws like some places this was all solid lobster meat. $30 with fries- wish we remembered to opt for the onion straws (next time). Lobster was tender and flavorful with not an over abundant amount of mayo just the tiniest bit to hold everything together and it was tender, flavorful, and overall delicious. Arnold Palmer wasn't powdered lemonade either, it was perfectly fresh and not overly sweet. Then shop at the Amazing food co-op next door. Looking forward to our next trip here. Looks just like the many pics already posted.

We've never been 'steady customers' of the Steaming Tender, but we go there three or four times a…read moreyear. We've always had good experiences and have told others about it. We had an unfortunate experience this past weekend. I had scheduled a birthday party for about 45 guests at a local venue with a private room. About one hour before the guests were to arrive I received a call from the venue saying there was a catastrophic electrical failure and the facility had to close- including the kitchen, bar, and restrooms. I was now faced with 45 people milling around a closed facility waiting for a decision on how to continue the celebration. My stress level was the highest on record. I was considering a few places to move the event to, but being 6PM on a Saturday night I knew the chances were slim. It was then I thought of Steaming Tender and gave them a call. The hostess who answered was incredibly compassionate and spent a tremendous amount of time with me on the phone. She assured me that they would be able to accommodate us and started to reserve several tables. The entire group arrived about 25 minutes later and we were all greeted like old friends. We had to wait less than five minutes for the tables to be arranged and menus distributed. The evening couldn't have gone better. The food was as excellent as it's always been and the waitstaff was incredibly attentive. The guests were amazed at how quickly we were taken care of, and the quality of the food and service. The drinks were made perfectly and the food was served hot. About two thirds of the guests had never been to the Steaming Tender and were saying they would be returning. Kudos to the entire staff and management of the Steaming Tender at their professionalism and compassion at saving us from a total disaster of an important event. We will always be grateful and will continue to extend our recommendations. THANK YOU, THANK YOU, THANK YOU!!!

Fun atmosphere. Servers in engineer overalls Excellent food and service…read moreGreat family place for those who love to watch trains.

My family ordered takeout from this place. We ordered burgers, Texas toast BLT's, Texas Toast…read moregrilled cheese, Buffalo chicken tenders, potato skins, fries, and onion petals. The food was really good. We haven't really found a lot of good restaurants out here in mid- Mass so this one is probably the best so far. When I called the order in, the person was friendly and accurate. She also took the time to ask the kitchen how long the order would take to make. 25 minutes. That's not bad considering anything out this way is a bit of a drive in comparison to where we live. So hats off the Russo's. We will be back!

The scallops smelled like ammonia…read more Just got back from dinner at Russo's Lakeside in Palmer. I ordered the fried seafood combo. According to the internet, when I searched to see if they were safe to eat, it says "No -- throw them out. The ammonia smell is a clear sign of spoilage, and eating them puts you at risk of foodborne illness (nausea, vomiting, diarrhea, cramps, etc.). Even if they were fried and look/taste okay otherwise, the decomposition has already started." The rest of the meal was "ok" but when I brought the potentially spoiled scallops to the attention of my server, she discussed it with her boss. The boss said they comp me a beer I had drank. Now, I don't own a restaurant, but I would assume that those scallops were a much larger portion of my bill than the draft beer. I mentioned that to the server and she went back to the boss lady, only to come back and offer a $10 discount. Perhaps if the boss lady would have come out and talked to me about it, I would have been ok with that but she stayed in her office because she was "very busy". This is when I started to get annoyed. I could hear them talking on the other side of the wall and mentioned to the server that I was really surprised she didn't come out to talk to me about this problem. She reiterated that the boss lady was very busy. However, the server wasn't able to apply the $10 discount so boss lady had to come out and do it. To add insult to injury, the woman completely ignored me as she stood about a foot or so in front of me. I had to ask her if she was the manager or the owner and her reply was just "I'm married to him." Then began telling me that the scallops my wife had were from the "same batch". I had smelled those scallops and they did smell fine but that doesn't mean there wasn't a problem with the ones in my order. I said I was surprised she didn't come out to talk to me and she just said "it's been a very long day!" I replied with "You serve FOOD to customers." Then she just threw her hands up and walked away. I wasn't rude, didn't raise my voice and was still disrespected as a customer. First time there, and will never return not do I recommend anyone else does. Hopefully I don't get sick from eating there.

This place blew all my expectations out of the water. Split the New England platter with a friend…read more The stand out meat was definitely the crab legs, but everything was great. The mussels were extremely large (alarming) but we had heard that from other reviews. Ordered a lemonade that was nothing special, but server took our request for extra lemons seriously. Bibs, gloves, and moist towelettes included. Pro tip: get a side of white rice! Rolling the rice into balls and dunking it into the sauce is a great experience. The vibes were casual but upscale. Very clean, and great decor.

I tried it for the first time yesterday and the food was good but when I got home with it I found…read moreout that they didn't give me all of the order that I paid for. Be sure to check your order before you leave because they are not too bright.

5 Star Lobster Bisque, and it was only 7 bucks! It explains why most of the people dining at the…read moreMGM Springfield Food Court on a Sunday afternoon were just getting their fix of bisque and oyster crackers. The Hot Lobster Roll was ok, nothing spectacular (3 stars if I'm being generous). The price was high and I've definitely had better ones for less money, but you're at a 5 star resort (kidding, of course) paying casino prices. It did come with fries, which was a plus, and maybe that justifies the price a bit. The fries dipped IN the bisque were good! Service was matter of fact with no personality behind the counter. It's counter service so I wasn't expecting much. I'd give it a solid 4 stars if you average my two items together. If I was ever back here, I'd go to Red Rose Pizza next door, but may stop in for a Lobster Bisque as a snack!

1st time eating at Jack's Lobster Shack, my wife was hesitant when I made the suggestion, but we…read morefound that it is much better than the other Casino food options. I ordered the Fish & Chips and my wife went with the Po' Boy sandwich. Our meals came out after a short wait, everything was decent. We felt the Po' Boy was better than my fried Fish & Chips, but I'm not saying I disliked my meal, it satisfied my hunger. Overall, Jack's Lobster Shack is a 3.5 Rating, IMO. We'd certainly try them again next time we are inside MGM, mainly because the other options in the Casino are so mediocre.

What a great place. Let's start with the service. Everyone was friendly and made you feel like you…read morewere the only ones they were serving. No rush, always asking if we needed anything and always had a smile. The ambience was relaxing, friendly and everyone seemed having a wonderful time. The food was incredible. We ordered appetizers and the Fried Calamari was done to perfection, the others enjoyed the Gorgonzola bread and the fried mozzarella. If you don't like Gorgonzola the house bread and dipping oil was perfect. The main course was just as good and it all came out hot. The Chicken Franchise was excellent with enough leftover for two more meals. All others agreed the food was delish. We splurged and ordered dessert as two of us were celebrating birthdays. Again no one was disappointed. Definitely recommend calling for reservations. Every table was occupied.

I've been to Cima several times and always had great service and kindness, which makes this visit…read moreso disappointing. My husband and I stopped in around 5pm and I sat at the bar while he parked the car. A staff member, possibly the hostess or a manager, told the gentleman seated next to me to move down one seat, since that was actually where my husband was about to sit. When I explained my husband was sitting there, she immediately snapped "we don't save seats" in the rudest possible manner, clearly on a bit of a power trip. Then one of the "party of three" they were making room for didn't show up for over 20 minutes, meanwhile I was the one made to feel like I'd done something wrong. This experience definitely ruined our dinner that we were looking forward to after leaving my dad's house who recently passed and putting it on the market. It isn't hard to be kind to people as you never know what they are dealing with. On our way out, my husband confronted her about saving that seat for a regular while treating me like crap for doing the same thing, she had no explanation, but " I am sorry you feel that way" apology. I grew up in Wilbraham and work in town, and I have never felt so much like an outsider in my own community. To be fair, the food was good and the bartender himself was lovely, pleasant, and accommodating, it was entirely this other staff member. I hope this was a one-off, but it left a bad taste after so many good experiences here.

The food was delicious. The wait wasn't long. Prices equal to other restaurants…read more I would return.

Great food & service. Nice atmosphere & lounge area is fun! The Asian salmon salad is delicious &…read morevery large portion!

We had our baby shower here, and they absolutely exceeded our expectations. The staff were…read moreincredibly friendly, helpful and professional. The food was delicious. Perfect location. Everything about it was perfect, to be honest. Not a thing I would change about the experience. Thank you Villa Rose for a beautiful baby shower!!